I actually did not end up renting with them so I can't say anything about that- but they were very accommodating for me. I was in process of renting from them but hadn't signed anything and needed to back out because of a a situation. I was in a bind and they were very helpful and understanding. read more

Have been working with this company for years. Always professional and easy to work with. Highly recommend

After 16 days we got a call back about our "results", funny thing is What unit did we apply for? Last we spoke to them we made clear we couldn't wait for the unit they had as it wouldn't be available until May 1st. The receptionist said she understood and if another property became available within our price range we had 30 days. So now they've processed our application 16 days after putting in for a loft not a mystery unit. Good old bait and switch just to take your money! We decided not to do business with this realty and I wouldn't suggest it for anyone else. We thankfully secured a unit NOT through this place. Locals and out of towners alike avoid this place like COVID. They don't care about people or ethics. Read people's experiences and heed the warning! read more

See all

Professional people horrible hours Stone Age payment option if you work 9 to 5 how can you pay your bill when the office is closed by 4pm & close on the weekend. No online payment or payment apps. For me I would have miss 12 days of work just pay rent. read more

Rented from this property management twice and both times was pleasant experience. Any maintenance issues were handled in a timely matter. The property was always well-maintained and up kept. The price was reasonable compared to other rentals in the area. I would definitely use them again if I ever needed to in the future. read more

Do not do business with these people. Unethical and unprofessional. They need to be reported to the Department of Real Estate

AIM Rentals is the very best. Mandi and Anna assisted me in getting into the place I have always wanted. They had a good sense for what I was looking for. They worked with me to make it as easy as possible to move in. The Team there know what they are doing and I would recommend them to anyone looking to rent in Yucca Valley. I just can't say enough about them. I couldn't be happier. read more

Completely unprofessional - I attempted to rent a home as an out-of-state tenant with my in-state son and his friend- my income is 50X + the required amount. AIM pulled this 3x the rent ($1200) requirement for each renter - the amount total income required was $12,000+ per month...for a home that rented for $1200 per month. Who in the world would rent a home for $1200 with an income of over $12000 per month? A complete scam - and potentially illegal discrimination Not cool! read more

I am moving into the area and turned in a app with AIM. I was approved for several homes. I viewed one, which did not have the things that I was looking for as well as being over my budget. I emailed them roughy a week later asking when I would be able to view other homes and they pretty much blew me off. read more

Where to begin...AIM Rentals has been unhelpful, slow in repairs, lacking in communication, and a source of stress in our lives. We moved out of an AIM rental after 3 years of residence and were given a move-out statement by mail that stated a yard charge for removal of furniture left curbside. That furniture was not ours and we had proof, so we contacted for a refund. A month later, we received a refund check for half the amount charged. AIM said the remainder charge was for yard clean-up, which was minimal grass growing, no trash or large weeds in our backyard. I feel mischarged for the yard clean up because the state of the backyard. It was low green grass, not a fire hazard and the yard looked clean. It states no where in the move-out checklist about the expectation of the yard. I remember at our move-in, our yard was overgrown with 2-foot-tall weeds. AIM sent someone to clear it and I was told verbally then, to always keep the weeds low and away from a fire hazard, so the state of our yard at move-out seemed to apply to that. We have called many times over this refund and it goes to voicemail and we leave a message and our phone calls are not returned. Or I speak with receptionist, and she states I cannot talk with management right now. It's been very frustrating they we cannot speak to management directly. Lack of communication for work orders was the most time consuming. From things like leaking swamp cooler, a light switch that continuously shorted out, or a hole in the wall caused by a leak upstairs would take weeks and several phone calls or in-person visits to get the service man to make an appointment with us. I wish I could call the repairmen directly, but that was not their process for work orders. When we first moved in, there was a broken screen door, and we reported it kindly to their receptionist. After 4 months and many phone calls the screen door was fixed. Our miniblinds in the living room broke one day that first year while pulling them up. We reported the damage and AIM told me they would not replace them until we moved out. That we can choose to toss them or repair them. We choose to put up a simple curtain. The last week in the apartment we had a move-out inspector come visit and we were told we needed to replace all the broken mini-blinds. Not only did we take multiple trips to Home Depot to get the right size and have them cut to fit during a very busy week but we were enraged that we had to replace them at all. If we had been told back in the first year it was our responsibility to replace, we would of then or planned accordingly. But the conversation during the first year was they would replace at move out. The receptionists told us that it is common knowledge that miniblinds are a tenant's responsibility. The mini-blinds were not listed in the contract about appliances or items that we were held responsible for. We replaced the miniblinds and spent many hours cleaning the apartment. We wanted to leave the apartment dirty, like it was for us when we were given the keys. We choose not to because we don't want to bring frustration and a bad start to the next tenant, they deserve a clean apartment. We desired to leave the apartment a messy black hole because AIM has sucked out so much of our energy and money. I highly do not recommend this company. read more

Worst rental company ever!! They treat people like little kids, they take over six months to fix a dishwasher, and you will not see your deposit back!! They said I left the house a mess, which was crap, we spent two days cleaning that house!! And sense when does cheap carpet not even installed properly, cost so much!? Avoid this place like the plague, because that's what those three bitches are... read more

If you're a property owner you might consider a different management company. Once they take over management you will find it hard to get a hold of them. They bill unnecessary, without owner's consent, no care or interest for the property. It seems that all they do is sit in the office and not even visit the property at least once a semester. In the meantime your property can be in distress or for that matter vandalized by tenants. It doesn't matter to then. In my 50+ years of working with property management companies, I have not encountered a company as bad as this one. read more

This property management company is HORRIBLE to rent from. Just to write a short list, when we moved in there were rats, rat poop on the cabinets, cockroaches, our cabinets/counters were filthy, our dishwasher and sinks were leaking, light bulbs were either missing or broken, our thermostat and heat were broken, there were holes in the walls (where rats were getting through), there was trash in the front and back yards, and there were several broken outlets and cable ports. Further, it's now been 90 degrees for the past two weeks and they still refuse to turn on our A/C. They are unresponsive and hostile to their tenants, and don't care about anyone but themselves and their needs. If you're coming to 29 Palms or Yucca Valley, DO NOT purchase/rent a property managed by them. read more

The process of both getting and leaving the rental was easy and professional. I never had any problems with this company whatsoever. Whenever there was a problem with anything house related they made sure to send someone over. I don't get why they have such bad stars, this company was upfront with everything, they were awesome. It was made sure We understood completely what the property needed from us and what to do if something happened to it. I would definitely use them again if I ever move back to yucca valley or Joshua tree. read more

DO NOT RENT WITH AIM RENTALS!! First off - thank goodness you took the time to review this rental company before getting in a lease with them. DO NOT RENT WITH THIS COMPANY. They take advantage of good people and are EXTREMELY rude when confronted with some of their responsibilities that they lack. My fiance and I were great tenants - respectful to the property, clean, paid rent every month on time. We are clean and responsible. Upon moving out we SCRUBBED the house, pulled all the weeds outside and made sure the place was spotless. Two months and many phone calls later, we had not received our security deposit. They first insisted that they did not have our forwarding address (they did), then they said that it was lost in the mail. Finally upon getting it back (Two months after moving out) they only gave us 1/4 of the security deposit back - taking over $600 dollars from us! I called to question the charges and the owner was extremely disrespectful and said that she would pass my file to her attorney for any future correspondence? What?! We are from the Midwest with Midwest values and it blows my mind that people are this rude, disrespectful and dishonest in business. I can not believe what we are going through with them. STAY AWAY. read more

Consumer beware..Been with them 17 months called them to ask to have the swamp cooler opened was told if they do it for one tenant they have do it for all tenants. I then offered to pay a heating and cooling company open it at my expencece and was told the answer was still no and hung up on me. Two days later we get a notice to vacate in 60 days....All I can say is do your research and God forbid you disagree with them .... CONSUMER BEWARE read more

Love renting from AIM! Made my move-in very easy and explained everything in great detail when signing my lease agreement.

As a native of Yucca Valley and helping a new Resident become part of our community a disabled Veteran!!! May I add there office is not ADA accessible!!! I was very displeased by the Unprofessional individuals who work for this Company!!!!! Pretty sure the color of my skin and the color of the person which a Disabled Vet who has served his Country had a lot to do with the rudeness of the individuals who work for this company!!! I'm not one to pull the race card but today was the first time out of my 28 years living here that I HAVE EVER felt like this!!! Very rude from the front desk worker and also one of the Owners!!! Not helpful and if their goal is to run people out of town and have their properties continue to be vacant!!! Well hey their doing a great job!! Pretty sure the Owners they represent would not appreciate the Non-Business!!! In return we went to Coldwell Banker very pleased and now buying a home and not renting one!!! All in the same day!!! Too bad their Alta Mesa property which has been sitting vacant for some time will still be vacant!!! THINGS THAT MAKE YOU GO Hmmmm!!! read more

DO NOT RENT THROUGH THIS RENTAL COMPANY!!!!! My husband and I recently moved to the area and were looking to rent a house in yucca valley. We loved a house on Zillow and arranged an appointment for 3:30 on Friday to see it the first day it was available. Around 4:00 after seeing it, the girl that showed it to us (Maggie I think was her name) told us we didn't have to rush because we'd have all weekend to decide because they weren't open and were about to close for the day. So after she left, we talked it over a couple of minutes and decided not to wait and went ahead and filled out the application and brought it in. After walking in, we were basically slapped in the face!!! One of the ladies at the office accepted an application from someone for the house we wanted WHILE we were viewing it, stating, "It was about 20 minutes ago and he didn't look at the inside. He just called and asked some questions and submitted the application." WHAT?! You'd think she'd say that house is currently being shown and if they're not interested he's welcome to submit an application. But it didn't matter that we made an appointment to see it, expressed to Maggie how much we LOVED it, or that we were told to take our time over the weekend. If we even thought a company would be so unprofessional, we would have asked Maggie to standby until we were finished completing the application and go to the office together. What would they have done then? Who's application would have been "first" then? We didn't even receive a courtesy call to let us know that someone else was applying (while we were still looking at the house). We turned in the application anyway in case his didn't pan out and were told we'd know by Monday if he would get the house. We left very shocked. We were very upset all weekend, and when I called on Monday to check on the status, she said it was still being processed. I expressed to her how upset we were all weekend and told her I didn't think the situation was handled properly. She then proceeded to very rudely introduce herself as one of the property managers (as if to say I should tread lightly) and said they handled it exactly like they should have. We went back and forth for a while and I finally told her I did not call to argue but just wanted to tell her why we were upset. She basically cut me off and very openly expressed to me that she didn't care. As a professional, I value the importance of customer service. With the exception of Maggie, who was very nice, this company is just horrible. We decided we did not want to rent through this company even if we had the opportunity. We went to the office to pull our application, and again, after not even being acknowledged when entering the building after the first 5 minutes, all we got was attitude. Every opportunity we have to turn people away from this company, we'll stress the importance of not using them. I would give ZERO stars if I could. read more

We rented from aim for 2 years we were never once late on rent NEVER. About a month or so before we moved out we found mold in our closet due to a leak in the hot water line from the sink in the bathroom so my boyfriend checked all the walls where water comes in or goes out of the house. There was a leak behind the toilet as well. When I called to inform aim that we had mold I told them he touched the water damage in the closet and it crumbled away and there was mold (pictured with the crumbs for proof) being that my boyfriend is a plumber I was yelled at because the company he worked for "wasn't allowed to work on aims property's" I then got in direct contact with my land lord and he was working with us to fix it when we found out we needed to move out of state. When we put our 30 day written notice in I was told that our last bit of rent would be able to be taken out of our deposit then i called again and they told me we had to pay out of pocket and they wouldn't take it out of the deposit. Then they took it out of the deposit. Before we left the property we left everything CLEANER than when we moved in. The property was posted on Zillow before our 30 days were even half way over. It was listed with old photos and we were not notified it was listed and we had people coming to our home trying to look at it. I called to inform them and they still did not include in the ad that it was still occupied. When we received our deposit back it was not in full and they charged us for wear and tear that is illegal in the state of California. If giving a review was possible with out giving any stars I would but that's not an option so here's some advice for anyone looking to rent from this company. Do not go through aim they won't do anything and even though you may be desperate (we were) or young (we are) or have no credit or rental history please save yourself the hassle and do everything you can to rent from someone else. The bullshit they feed you about how they are there to protect tenant rights is exactly that bullshit they violate tenant rights and California state laws left and right. And to the poor people who moved into unit b on campanula I'm sorry. I hope for your health and safety that they actually fixed the leak and properly cleaned the mold but I doubt it based on the fact that you moved in barely after our 30 days were up. Pictured first will be the photos of when we moved in and last will be when we moved out. read more

See all

My husband and I rented a home from these lady's last year, never really had a problem personally with them but I do agree that they can have attitudes at times. We never paid our rent late and keep the house in good condition minus normal wear and tear. I paied a $1,000 dollars in deposit's and after we moved out I got a list of things that they charged me for on top of owing them almost $400.00 more. I was shocked because some of the stuff listed was not true, luckily for me I have pictures of the property after I left. Renter be aware of this property management and the people they have working for them as well. Don't plan on getting your deposit back no matter how clean you keep the property!!! read more

This place is horrible! Dont expect to get anyone with a brain in this office, including and mostly the agent that makes the decisions. I spent several weeks trying to rent a property from them. I applied before anyone else did and i had to send my application fee in the mail because they dont accept it online. In the meantime, they accepted TWO OTHER applicants before my fee arrived in the mail. I had already filled out my application and they knew my fee was coming in the mail. so i called to see if they recieved my fee and they told me that they were working on two applicants BEFORE ME. so i had to wait to see if one of them was gonna be approved. i waited and then called them back a few days later and they told me that one was denied and the other pulled out. iT WOULD HAVE BEEN NICE if they would have called ME and told me that the other applicants fell through. they shouldnt have accepted these other applicants before mine anyway! and i was up front about a credit issue i had, THAT I HAD PROOF that it was a fraudulent collection. I told them i was receiving cash aid BEFORE hand and the agent says that i didnt have enough income and she said that it was because they didnt count the cash aid cus they didnt know if i would still get it when i moved to their county, WELL DUH, OF COURSE I WOULD STILL GET IT, i would still have all of the same qualifications when i move there! and lastly, she said i didnt have a rental reference! WHAT?? I HAVE THREE YEARS at my current address of PERFECT RENTAL PAYMENTS!!! what do you mean i have NO RENTAL REFERENCE??? i emailed these people tons of times and didnt get responses to many questions. I called them continuously and told them things and asked them questions and never got straight answers. I asked them if my portion of the application was good before i sent them another thirty bucks for my daughters application and they said i was good. I was misled for THREE WEEKS and they waited till the last day before their Christmas vacation to tell me that i was denied for UNFAIR AND UNTRUE REASONS! TOTALLY UNPROFESSIONAL! And to top it all off, the agent didnt even call me to clarify any of these reasons that i was denied. Just take your money and deny you, thats what this company did to me! DONT TRUST THESE PEOPLE! i would put a minus five stars if i could! read more

Not my first choice when working with property management companies. The ad for the home we viewed was fairly misleading. No pictures posted of the chain link fenced patio (within a fenced yard), a pool ladder and other assorted junk that lined the property. Evap. Cooler was "working" but it was completely rusted over. A sign that minimal attempt had been made to maintain the unit with rust remover. When I asked the property manager about it she told us it was a waste of time for her guy to come out and paint it. Supposedly the unit is serviced twice a year but in this case the unit probably needed to be replaced. After viewing the home I apologized for wasting their time and that it wasn't the right place for us. She wanted some justification as to why we weren't interested and I politely told her that we had seen move in ready properties at a lower price (with immaculate evap. Coolers). I was not impressed with the managers attitude as she almost seemed offended that I had emailed her over the 4th of July weekend. Overall negative first impression. read more