I've called 4 times, over the past month, get the prompt that I'm caller 6,4,1,7 and to wait, only…read moreto get connected to leave a message!! Every time!! Left a voicemail and no reply back after 4 days, when the message said within 24 hours, usually. Very sad. Apparently they don't care about patients. I'd rate a zero if I could!

I have had many painful injuries in my hands and my wrists... I have not been able to get surgery…read morefor many reasons, for one, I dont even know if non perfect people could even fix my hands and wrists or whether it would be worse ... I was referred to shasta orthopedics & they would not let me even be seen or even have a consultation unless I filled out their huge very invasive extensive paperwork ..I told them I cannot write so much with all of my injuries, but they dont care ..because it is all about them ...they were rude and bossy and so unconcerned about my pain and condition and did not offer to help fill out the paperwork at all ...also I tried to contact a doctor on the weekend, and no one was available ,,the recording said press # 1 to speak to a doctor but that number never rang ..so I can see that I would not get any follow up care & their after hours doctors are non-existent plus these doctors are getting so bold and demanding, they expect us to give them a synopsis of our entire life, asking us very inappropriate invasive questions that have nothing to do with why i went to them in the first place .. I am so sick of the way the medical industry is these days ...they have traded the Highly revered Hippocratic Oath for a selfish hypocritical oath of greed and power taking care of themselves , padding their own already thick wallets & they truly do not care about us at all...then they were sending me more mail when I told them i had no interest in playing their selfish uncaring inconsiderate games ..I would not recommend this place to anyone , & the other reviews i have read are the same ,,, so Shame on you ! I hope your poor excuse for a caring company crumbles & that all people see how horrible you really are

Dr Miles did a hip replacement and a knee replacement for me and I have been very happy with the…read moreresults. I find his staff friendly and helpful. Some of the other staff have moved on, but the staff in 2025-2026 have really helped me.

Dr Osborn is good IN Mercy hospital during emergency surgeries on our loved one but this office…read morestaff women should have been fired years ago. the office manager sounds like she is tweaking and will literally scream at people who call. It is totally unprofessional and bizarre. I doubt the docs even know how their patients are being treated. They also use "hippa" to not talk to you and do not even know how HIPPA works. They refuse to relay info to the doc which is allowed under HIPPA. They cancel an appointment the day of and say they will call to reschedule but do not and when we call they are beyond rude again. I am a 24 hr a day caregiver to the patient who had 2 surgeries by Dr Osborn. The manager claims he had surgery at UCSF and yelled "I KNOW THIS CASE VERY WELL!!!" and obviously she does not as he had his surgery at Mercy Medical. I can't believe people are able to keep a job being this abusive and scary. I do not even feel safe going there with these types of out of control staff there. I am looking to find a different orthopedic surgeon. I really truly do NOT FEEL SAFE going there with this type of aggressive and out of control staff. I hope the doctors are told what is happening.

Great Doctor listened to my needs and concerns. HIgh recomendations. Dr Joe Purcell was wonderfulread more

I am writing on behalf of my husband who has knee problems. Drs Purcell took him in for injections-…read moreinitially letting him know surgery was the best way to go. He wanted to try this first. He was impressed with the professionalism at the office, the ever helpful Stephanie who assisted, and both Drs- Joe and Annie Purcell- who were warm, attentive and who made him feel comfortable, when this was a decision made with resistance. Ultimately, they referred him to a surgeon. He was very satisfied with Redding Spine and Sports Medicine, as was I. We're I ever need their services, I would not hesitate to go. Highly recommend.

Pain Management! Dr. Purcell listens to all your concerns and does an excellent job in helping…read moresolve your concern. Always on time with their scheduling.

My wife went here as recommended by her doctor. Originally she was scheduled for two injections…read more After the second injection she was told to return for a third. The following week the receptionist called to inform us there would be no third injection because Medicare would not pay for it. Why didn't they just give her the second final injection to start with? It seems they were trying to bill Medicare for an extra injection and it did not work. So now my wife has to suffer for their greed. BAD service

I had severe shoulder pain for more than 3 years before I went to see Dr. Schwartz. I used to wake…read moreevery couple of hours at night because of the pain. A friend recommended Dr. Schwartz and I made the appointment. After about a month later, the doctor performed a reverse shoulder replacement (arthroplasty). When I woke after the surgery "that" pain was gone. Days later "that" pain was gone. Here 3 weeks later I'm in physical therapy and on no pain meds. Doctor Schwartz and his office staff are fine folks to deal with, professional, helpful and were always willing to help. Don't wait as long as I did.

We visited Dr Paul for a sports injury my 15 year old son had. He did a great job of explaining…read morewhat was going on to both myself and my son. He genuinely seemed to be interested in getting him back to playing as quickly but also as safely as possible. The office is new and very state of the art seeming. The staff were very helpful and nice. I hope we don't have to, but we would absolutely go back if we needed to.

I agree that Dr. Paul is a very talented surgeon - probably one of the best in Redding. He removed…read moremy worn-out ACL and cleaned up scar tissue developed over the last 20 years since I first had it replaced. Then, seven months later, he put a new ACL in. My knee feels great and is more stable than I can ever recall. Great result! His front office staff, however, was at times difficult, at times was short and somewhat rude. Also, because he is in demand, getting a surgery scheduled in a timely manner is almost impossible. I had to wait two and a half months for my first surgery and two months for my second. Bottom-line, if you can put up with his front desk he'll do a great job for you.

They dont care. The surgeon I saw didn't want to scope my knee. I made him do it anyways and I will…read moreforever regret this decision. He could have been the bigger man but he decided to hack away.

Believe all the one star reviews! We got the referral to Dr. Mikulecky from the ER at Mercy…read more(hopefully after letting the physician referral line know our experience they will stop referring others there). Jenna in the office is so unhelpful to patients that we had to call back and ask to speak to the office manager, Stephanie. She was worse! She said they have no doctor who sees fractures in the office only on Mondays and Wednesday's. He is on call but unavailable. They are anticipating being "inundated with traumas over the summer and won't be able handle it." Not too busy now, just expect to be and don't even refer to patients as people. There you have it. GO ELSEWHERE! Also the MD referral line has the complaint about them to save others from them.

Orthopedic surgeon. Caring, he gives you time to ask questions. His staff is small but helpful…read more Lisa is great.

I fell and broke my finger on 5-23-2020... it was Memorial Day weekend, so I went to an urgent…read morecare... got into see Dr Cross a week or so later... my insurance drug their feet In preapproval... Dr Cross was livid... once it was approved, he got me immediately on his schedule... Dr Cross is the ONLY orthopedist I would EVER use... he's amazing.... I HIGHLY recommend him!!!

I had a referral to Dr Miles because I desperately needed a hip replacement. Waited hours in…read morewaiting room to see him only to have him talk to me for less that 60 seconds. Said he was going to refer me to a rheumatologist in Chico and for my doctor to do a inflammatory arthritis screen. None of it ever happened .... Office secretaries have no record of Dr's visit or what he said. Also said they would have Miles assistant call me.....Again never happened. Totally blew me off. I have been told by other medical professionals he wont take advanced cases because he wants a good track record with minimal failures

The absolute worse bed side manners anyone could ever ask for. Never listened to me for 15 months…read moreon how much pain I was in. Every visit he just sat across the room with his arms crossed and said there's nothing I can do for you.....I would not recommend him to my dog. Heading to UCSF to get a revision because I have loose hardware which he saw in the bone scan but ignored. Go out of town!

Kind. Thorough. Pays attention to what you're saying. I was able to get the help we needed for my…read moreelderly family member

I was a (member) paying alot every month for what? Maybe it's doctor Jill who's the rockstar here…read morebut for certain Sarah Whitaker is not. The past year has been hell health wise for me trying to figure out what is up with me. I had several procedures done with a referral from Sarah and not one time did she ever call and check on me to see how I was feeling . Yes the doctor who did the procedure did check up on me and I felt he really cared. With Sarah I never felt that. So I have changed doctors and hope my experience is better. I would not recommend paying the Xtra money to go to Wellcare MD.