When I asked when my mother's remains would be ready for myself or my brother to collect. The woman…read morehad the audacity to tell me she was just cremated and was waiting for the ashes to cool off. No one in their right mind wants to hear that after losing a loved one. They are not too helpful when we had our mothers memorial service the man from Metropolitan was so quick to throw the bag at me so he could run out of there. Find you a place that would actually have compassion.

Metropolitan Funeral Service was one of most unorganized funeral home services I have ever…read moreexperienced. Their lack of consideration and empathy for those grieving a loved one is shockingly disappointing. I lost my fiancée unexpectedly on February 21, 2023 and met for arrangements on the 24th. That process seemed to go well until all that was agreed upon and promised did not take place. By the end, it felt like hell. There was ABSOLUTELY NO COMMUNICATION about the details of the services except for on the day we met for arrangements. I would say, that was the only time we had clear communication with this company. We were told the family needed to view the body before the public and that they would call with the day and time. We never got the call and was unable to reach anyone. 30 minutes before the scheduled viewing for the public we were told "come now". This is because another family member arrived early and was denied access to view until one of the immediate family members viewed the body first. That is when we were told to "come now". If that family member did not show up early, people would not have been able to see him on schedule. That was very unprofessional and inconsiderate. It definitely added to the load of mourning we were experiencing for our loved one. Second, they assured us the video slide would play on all monitors throughout the facility, but it was only shown on one small monitor in the hallway. And because it was only on one monitor, the hallway was congested with people trying to watch this video on a small monitor. This led to them to having constantly dispersing and disrupting those trying to attend the viewing of our loved one. Third, they never stated a scheduled time for the limos to arrive to our homes the day of the funeral service. We had to contact them that morning. Let me say this... this is not something a people who are in mourning should be concerned about especially when you are entrusting the final plans of your loved one to a service who guarantees it. It was a total disaster. Forth, there was another service taking place at the same time. They asked us to wait in the limo until they cleared the hallway of the other grieving family. Clearly, they have scheduling problems. Why on this God's green earth would you have services so close they would overlap one another. This robs ANY family the thought of feeling like your loved one was special. Instead, it felt more like we were dropping someone off to a busy day care. Fifth, but not final (I am just tired of talking about this), we pre-paid for death certificates during arrangements on Feb 24th. We received a call to come to the funeral home today (Mar 22nd). Assuming we were going to receive the certificates, we find out they were not even ordered. Almost 30 days later! We had to sign documents to have the order placed. How unprofessional is that? Rest assure, I will be forwarding this complaint to the Better Business Bureau, Google Reviews, Norfolk City Mayor and a host of publications. I will NEVER use their services again and I will NEVER recommend their services to anyone else. They owe my family apology!

The proprietor and staff of Pretlow & Sons Funeral Home, for many years, have shown excellent…read moreservice to the Mayo-Butler family. They are very professional while displaying courtesy, patience and compassion. I highly recommend their services.

Mr. Wilson and his staff not only offer world class professionalism, but are truly compassionate in…read moreones time of vulnerability and sadness. From start to finish they ensured that the needs of myself and my family were met. I could have not have asked for better service. Thanks Chris and the Hale Funeral Home family!

During one of the worst days of our lives, Candice at Graham Funeral Home treated our family with…read moresuch care, compassion, and constant support. She truly made a difficult time a little more manageable. The funeral home itself is clean, beautiful, and thoughtfully maintained. Every detail was handled with intention, and it did not go unnoticed. We are so grateful.

Scott and his team at Graham Funeral Home were wonderful to work with when my dad passed away…read moreunexpectedly. They handled everything and took the stress off of mom and myself when planning the service. They walked us through everything step by step and never once pressured us to make a decision we weren't ready to make. They checked on us along the way and provided us with so much comfort. Every time we left or talked to Scott we always said how nice and caring he was. The service and reception following was perfect. Scott and his team did an amazing job and we will be forever thankful for the way they carried us through our darkest days. Even after the service, Scott reached out to remind us he will always be here if we need him. There is no better place to have your loved ones cared for than Graham Funeral Home. The family there is truly something special.

This funeral home provides the best of care/services to meet the needs of families experiencing…read moregrievances. Thank you!

It makes me sad that I even get to rate this place, but here it is. Recently, my partner passed…read moreaway and I was in desperate need of a place that was a) open minded and b) willing to help me work through all the paperwork necessary to get a cremation done. HD Oliver did everything for me. Because of how networked they are in the area, they pick up your loved ones from wherever they are and fill out all the necessary documentation through a hassleless method. They easily could have give me a lot of problems, but instead they took the time to understand my situation and worked through all of it with me. Everything was completed in a matter of 4 days and I was able to come by and pick up the remains at their Norfolk location. I did not use their facilities for a reception so I will not be able to comment on that, but they do deserve 4 stars for their empathy and diligence.