Fitness Connection on Hankins Rd has some of the best staff. The locker room and restroom are normally very clean. If there is a staff member on the floor they are putting back equipment that is left everywhere by lazy gym members. My only annoyance is the turnaround time on repairs. My husband uses the punch bag and we wish they would just replace the all the bolts with steel so it's wasn't removed every few weeks. The machines are usually repaired quickly. This location is very busy, so so of it is understandable. read more

I've been going to "Fitness Connection for many years since 2016 I'm not happy here 1. They will clean this place up, 2. No new equipment the same equipment since 2016 the carpet is nasty which has not been change at all and also smell soon as you walk in the door. 3. They change staff like crazy which they don't ask how are doing of if you need any help on anything. They can't keep a manager for nothing change so much it's just crazy and allow women to come in barely with nothing on it crazy in this place. This place adds on Pickle Ball but yet will not fix up the workout area and goes up on memberships the air doesn't half of the time buckets on the floor to catch leaking areas from water. 4. The classes like cycling the bikes are broken which comes apart while you are riding them and its shame when you tell instructor nothing is none about getting the bikes fix just put them to a side when they don't get fix. I come here because it's convenience from my job 5 mins and i enjoy the friend I've made here over the years but now people are talking leaving going over to "Planet Fitness" that coming over to North Lake area only y'all fix this place up and yet and still my membership has went up even when I've gotten people to sign up here! read more

Already starting off bad ..I got up early this morning paid for a membership for July and had a day pass today and was advise would have to come back after 9:30 when a manager comes which was not mentioned when you sign up ...so inconvenient!!! read more

Davin was very efficient and had me done in 12 minutes nobody has never did that before and I keep coming back every chance I get

If you have previous gym experience and understand gym etiquette do not co me here. Worst display of ignorant gym behavior I've ever witnessed in a commercial gym, and I've lived in S Florida. I've witnessed people doing yoga in the tiny locker room, people drying their clothes in the sauna, people blasting music on an actual boombox, people camping out on equipment while talking on speakerphone ... The gym itself is half the size of normal FC locations, has closed randomly for no reason, and is clearly old and unkempt compared to the other FC clubs. Just avoid this one -there are comparable gyms in the area that are much better. Wish I had spent more time observing before I committed to a year. read more

great energy every time I come in for my workout, Liz always makes my experience worth it. Thanks Liz.

Do not do it! I joined FC for the personal training. My first trainer was abruptly fired. My second trainer was injured in the gym. My third trainer quit. That left one trainer on staff. Unfortunately he had no capacity to take on a new person. I waited and waited for them to hire another trainer. I had 15 paid sessions on the books and was told I could not get a refund. After months of waiting I still could not get my sessions honored. Mind you that $400+ gone. I've reached out to the gym manager via going to gym, calling and emailing. No response. Finally called corporate to cancel and was essentially told it was my fault that the one trainer had no capacity. I should have tried harder. No refund of my money and have to wait 2 months for membership to cancel. In addition to this the gym is extremely old and needs to be updated. Don't waste your time or money.​ read more

Don't go now it smells and there is no air circulating. Construction next door is really sucking.

Came from Planet Fitness on University and I'm glad I made the switch! This gym is well maintained, the staff are super welcoming, and the gym goers are kind and supportive. Machines (7/10): A TON of treadmills and incline trainers. I counted 8 free bars split between the main floor and personal trainer area. Only thing is that the dumbbells are a hot commodity on busy nights, but you can always swap with plates. Fees (8/10). They have a higher down payment and annual fee compared to Planet Fitness, but you're not obligated to stay with a 12 month contract. I did hear there's a few loopholes to jump through if you're planning to quit, but I'll cross that bridge when I get there (not leaving anytime soon!). Service (10/10). Every time I've worked out, there's been a staff member on the floor. They're super supportive and will offer to move plates back for me or to move other things out of the way of my workout space. From what I've seen, most people do wipe the stations and people are definitely willing to share, especially on busy nights. Other notable features: they have a nice indoor basketball court, a sauna, kid's club, and weekly deals on preworkout/protein! Ask up front! Overall (9/10): Love coming here! It's a well-kept space that motivates me to keep coming back and to stay healthy. Would reccomend to anyone! Excited to try the group fitness classes! read more

See all

It's a Wednesday Morning in the beginning of January and gym is open! . It's spacious and also slightly disclosed so it makes a great gym gem . I've never seen it over crowded even on a weekend. I have been a member here for about 2 years now. They have several weights, weight machines, cardio machines and even space for personal training/freestyle training. The basketball court is also available and heavily used but still not a bad gym at all for the ones who want to fully workout, stretch, sauna and leave. read more

See all

Could be better.. So in just moving to this city - I wanted to make sure I tried out all the gyms (Fitness Connections) in this area which is what bought me here. So I was pretty excited at first since this gym looks huge from the outside and also since there was plenty of parking in the front. Upon walking in, I was taken back a little as the gym seemed to have a "narrow" feel to it. It also looks like this location use to be an old warehouse and was converted to a gym. Although there are a ton of machines and a nice size basketball court- I wasn't really impressed with this location. One of the reasons for my review is that the lighting in this place seemed extremely dim- which seemed to drain my motivation in working out. Additionally, the cardio machines are facing the weight section which seemed a bit awkward. Don't get me wrong - I've seen this in other gyms but it threw me off in this gym. There is a small section to buy protein drinks/ powder in the front. Overall, probably my least favorite gym out of all the other Fitness Connections in the area. read more

See all

Clean and well maintained gym. There is lots of space to workout and not feel on top of other people. The women's sauna is a little small and can make it feel claustrophobic. The staff seem nice although I haven't had the need to interact with them much. read more

I'm going to give you an honest review. This gym needs almost every machine to be updated, many make sounds and look worn out. They need more machines to be added, specifically smith machines. It's very crowded everyday, even if you go around 7am, maybe they need to have more flexible hours??? This gym is nothing compared to the one in Albemarle Rd. It has potential but also they need to put more signs for people to put things back to their places and for spending a lot of time in one single machine, people wait for others to finish. I hope they improve and renovate everything. read more

Currently being billed for a cancelled membership!!! Excessive hold time!!! Not Happy!!! Every business in the world is waiving cancel fees, rent charges or whatever to work with people!!! These greedy bastards are holding me a 30 day cancel contract and charges a late fee!!! Bad business during a pandemic!!! When Covid is over I won't be returning & taking 5 other family members with me!!! GreedyGym.... FC...no reply needed, you all would have rather taken a charge black from my credit card company, instead of simply doing the right thing!!! Your business module sucks!! Commenting here after the bad experience, you missed the opportunity to fix it, if so I wouldn't have written this review!! It's accurate and fact read more

It might not be the nicest Fitness connection in the city BUT Im guessing that if you are going to this location is because it is closer to you than the rest of them so, from that point all I am gonna say is, go for it. Plenty of equipment for you to have a wonderful and nice workout, respectful people all around and cool staff. I love that is not full people all the time so you do not have to wait for a machine to be available like university or albermarle location. I do not care about Tvs, lights, building appearance or any of those irrelevant things, If you're going to the gym is because you want to workout. Period. read more

Still my favorite gym to date! I've had a personal trainer for a good while now and I have to say it's one of the best decisions I've ever made. I've always been active but having a trainer really push me is a totally different world. I love that they have a kids club. My son actually looks forward to me going to the gym so he can go there. The only gripe I have is that this location isn't very spacious. Also, when tournaments are going on in the attached gym, parking is a nightmare. They really need a separate space that is larger. Or consider one on the west side! read more

This gym is very shady...in fact, fraudulent. They somehow are justifying signing up my husband under my 18 ur old son without my husband even being present, taking to anyone or signing anything. When we called to ask them to reverse the charges, they refused. We are considering ways to deal with this as it is evident that this type of practice is typical for this organization. We even called the corporate office, and they also refused to refund the money. We are concerned that our community is being impact by this dishonest corporation. read more

This company is taking advantage of people! I went into the location I'd used to cancel all 3 of my family memberships. I see during my next billing cycle that I'd been charged for all 3 again....ok no problem so I call. Stay on hold for 1 hour and 43 minutes. I speak to Mirina who tells me that yes she sees a note on my account but only to cancel my membership. Ok, if that's so than why was I billed for all 3... but ok. I talk to her for 35 minutes get the other 2 cancelled. Today I look at my account and see 1 charge for $46. I call AGAIN. Sit on hold for 1 hour and 53minutes to hear about an annual charge that should NOT have been applied to my account AT ALL and the lady says I should have been charged $46 for the 2 accounts I "didn't" cancel when i went in....It's absolutely ridiculous! Be careful with this company. I will go back to 9Round's!!! read more

The fitness connections in general are decent gyms. The monthly prices gets you a decent amount of equipment and sauna. This location has smaller amenities than the university location but overall it gets the job done. Now MY issue with this location is the membership. I came in with my boyfriend trying to get a membership real quick before we worked out. When I sat down with someone I explicitly kept repeating that I am just here for a basic membership. When he asked me my goals I said none really I'm just here to get a workout in. I reiterated over and over that I don't need all the extra shit or the training or plans or whatever the fuck because I know they try to sell you extra stuff. I just need a gym that I can bring my ass to THAT'S IT. I was presented ONLY two options for signing up, both with initial fees over $100. He said it came with supplements as well which I took I guess although I didn't need them. Upon leaving my bf asks why did I buy the supplements. I said I didn't they just came with the membership which he was skeptical about but I didn't know because I was only presented two options. Come to find out after he shows me the website, there was a membership that was $100 less of an initial fee and I paid more to cover the supplements. I SPECIFICALLY TOLD THE GUY THAT RANG ME UP THAT I WANTED A BASIC MEMBERSHIP AND HE DID NOT OFFER THAT TO ME. The manager when I complained said they offer those to customers to set them on the path for the best results I DIDNT ASK FOR ANY OF THAT. It was completely deceptive and a ploy to get more money. Trash. Second of all, when I signed up I was told that I was allowed to bring members to any gym with the membership I had. When I tried to bring a guest last week they told me I didn't have those privileges, so whoever signed me completely lied to me. Just completely deceptive all around and disgusted and if the monthly price wasn't decent for the workout equipment and space (at the university location) id be done. read more

I Have Been Requested to do Cancellation It Been 2 months No Result and on Top Of that they Still Took Your Money , I Think You Should not sign Up For this Place Terrible Service and Lack Of Services with poor Educations Stay Out This Place Guys read more

I've been coming for about a year now and I can honestly say, I love to escape my hectic life in this place. Everyone is welcomed and if you're a woman with a nice shape, you may get checked out by a couple of men BUT you will not be disrespected (i can't say that for every FC location). There are too many regular gentlemen here that don't play that, trust me (more mature crowd at this location). Also, the sauna is a nice size for you and a couple of friends if you want to just sweat without too much work involved (lol, we all have those days). The only improvement I would like to see is a larger area of free space. If there is a class going on, there is a limited area for you to do body weight warm-ups/workouts. read more

Ok so you get what you pay for. LOL. I have no complaints - I've been going here about 6 months now. Even at peak times there's equipment available though parking can be tight. I'd put Fitness Connection slightly below Planet Fitness. If Planet Fitness is Target, Fitness Connection is Walmart, but like a Walmart in a nicer neighboorhood that's got a Subway in it LOL. This location is more mom and pop vs. the University location which would be a more fair comparison to Planet Fitness (I used to be a member there, but due to location - Fitness Connection is closer to my home - I quit). Yes clientele don't always wipe up equipment after - ugh, but you get that anywhere. The equipment is older, but by and large still functions properly. I get a good workout and can't complain. This place is a mile from my house so I rarely use the locker rooms so I can't comment there. The few times I have it's been decently clean. Little nitpicky things though are sometimes the cleaning crew misses trash in the cup holders - and also there's been the same black sweatshirt by the coat rack for the whole six months I've been going there. Throw it away, put it in lost and found. It's annoying - there's only a few coat pegs and now that we are in winter it's annoying that space is being taken up by misplaced garments. read more

It is ok. I use to go to the one in Pineville and it was much better equipped. The Pineville location was a little bit more crowded but there were always machines that worked and there were three classrooms. This location only has one classroom so you're kind of forced to choose between going to whatever class is going on at that time. It is nice that there is a basketball court that you and your friends can use. Your friend must be a member or use one of your guest passes to use the indoor basketball court. This location seems to be very crowded at times. Also, there is a continuing problem in that some people seem to grab alot of the free weights (up to 10 different sets) and use them for hours leaving others without the use of the weights. Leaving the free weight stand almost empty. This causes me to have to ask if I can use weights, leading to some awkward moments when people still "need" the free weights even though they're not using them. There is no Wi-Fi and cell service is spotty inside the gym so streaming your own music can be a little annoying. Overall the gym isn't bad but it's not as nice as the other locations. read more

Fitness Connection Uptown closed. When I cancelled my membership because of the closure, they wanted to still charge me an additional month's membership because of a 30 day cancellation requirement, despite them closing the location. I disputed the charge with Visa. A couple of weeks later, Fitness Connection notified me that I was overdue 1 month's membership AND charged $11 for a returned payment. When I asked to speak to a supervisor, one was not available. They're threatening collecitons if I don't pay. I was a member for 12 years and this is the kick out the door. read more

I really enjoy the staff and environment at Fitness Connection. I receive excellent customer service; they are respectful, helpful, professional and very attentive when it comes to my fitness goals. My friend and I enjoy coming to this location to workout it's not crowded and were able to use the machines we need to complete our sessions. read more

I'm sick of showing up in the morning and the staff sleeps in and we're all locked out. Please put a phone number on the door that we can call. Happens way to often. read more

It's 5:44 am it's cold as dirt outside and have been waiting for an employee to arrive. No one is here and you have all these paying members in your parking lot just trying to have a gym session in the morning. Unprofessional. read more

These guys are crooks. They purposely make it difficult to cancel your account. If the account isn't precisely canceled properly they won't email you, they'll just keep charging your account. I called the actual gym, attempted to try their corporate office, the call center they contracted out and received different answers from all of them. In the end I had to finally flag the account as fraudulent with my bank. Their gym is satisfactory but nothing amazing. I highly recommend going somewhere else. read more

The Worst Customer Service/Care or whatever it is they think they are providing. Seriously mind blown by these guys. I've never had an experience where I truly wanted to throw myself over the counter and beat the crap out of someone, Daamn the consequences. I have been trying the gym out for about two weeks now with a 7 day pass. On my fifth day, at check in "Mikael or Michael" begins to question where I got the pass from and if I filled out the pass myself. Then tells me sorry you can't really enter because you were supposed to use this pass in seven consecutive days. First off you all told me that was not necessary when I got it. How in the right mind can you expect a new gym goer to automatically rearrange their lifestyle to try out a gym for seven consecutive days. Second you have me standing there examining this pass as if it were a fake I.D and then ask if I filled it out!?? And then proceed to say "well you could just sign up it's only $10 a month with a $60 down payment". To name the other disrespectful comments and leave it there, the coworker with dreads (idk his name so it's the best description I got cancel culture) says, "well we all know you don't really need seven days to know if you wanna join a gym" - umm what!? - to finish it off, after I (semi aggressively) explained that their customer service was completely bullshit - they put the cherry on top with "well if you don't like our customer service you can go to the University location, we don't have to stand here and listen to you talk about our customer service" - man what a way to ruin ones Saturday morning! Just F*** You! read more

Piss poor customer service. I was harassed 3 seperate occasions about billing. My bank has no block on the company. There system is trash and the customer rep even stated that it was.However,i was repeadetley stopped and asked to take a picture, then to give banking information and routing number. I gave them all the information and still was repeadtley stopped although the bill was paid. The black girl with the wingged eyelashes has no couth and the general manager and her puppies need more diversity training. Cancelling. Run from this establishment. Contacted coporate. vice president of the company brandi grves and diana hugg. on this one. 517. 251 5400. read more

The sauna in this women's locker room is filthy!!!!!! I voted a week before the November elections. My sticker fell off in the sauna, but I was too sore and it was too crowded to go under the bench and grab it...... I looked down today in the gym and that sticker was still on the floor over a month later!!!! I looked closer at the floor and it was caked with dirt, their was hair, paper towels, and bottle caps on the floor. Disgusted I got out of the sauna and there were no paper towels!!! When is the last time someone, swept, mopped, disinfected??? Is there even management in the building??? read more

I have had unauthorized drafts from my account, and was lied to about the contract I was entering into. On 11/14, I entered into a contract with ABS to be effective 11/22. The contract was for three month, with training 2x a month for 30 minutes each. My complaint has two parts. First, I was lied to about a portion of the contract, and the way the system is set up, I could not see what I was signing before I signed. I was told that I was signing authorizing the draft from my account, when in fact I was signing to leave the contract open ended. I was never provided information to cancel or told that there was ANY action required on my part. On 2/11, I called the Ballantyne location and spoke with Warner, who confirmed that there would be no draft for 2/22., when in fact, there was. Second, I am still owed two months, (two hours, $160 worth) of personal training sessions. read more

i like the gym... not as crowded as other locations but management has to stop letting people walk around with wireless speakers !!! i've never experienced this in any other gym in my life... what kinda sh** is this ??? read more

Great value for the club, machines, weights and classes are no extra charge. You can pay for a personal trainer. However, customer service is not high on the list. No action taken on member concerns. Talk, but no action. Most of the front desk is efficient and personable, except for two women. Don't know why they tolerate that attitude. read more

I struggled with going to the gym on my own. But I decided I wanted a change. I came in and Phil helped me right away. He is always available with a smile!!!! Thanks read more

This is a great gym if you're looking for a standard set of cardio and lifting equipment. It's not going to blow your mind but it will likely meet your needs. The place is always pretty busy but I've never had to wait for any cardio equipment (treadmills, elliptical machine, stair stepper). Every year they seem to add or replace equipment which is also nice. Prices are reasonable ($10 or $20 depending on plan) and the hours are convenient (5am - 10pm most days). I've not used the dry sauna here but it's a nice option if you're interested. Depending on the time of day parking can be scarce. They do have overflow parking so you shouldn't ever not find a spot. read more

I really like this gym. You can't ask for more for $9.99 a month. It has a basketball court, personal training area, and all the training equipment you can ask for. I really take advantage off all the free classes they have as well. My favorites are the cycling and kickboxing classes. There's several locations I go to as well for no additional charge. Can't wait till the new university location opens up!! read more

Fitness Connection - Gyms Near Me - Charlotte, North Carolina

Ok, so I've checked in a bazillion times I guess I should write a review. Except there's really not much to say. Fitness Connection is just a basic gym. I really only go for the group fitness classes. I like Zumba, Mixxed Fit, Body Pump, Step and Sculpt...etc. I don't use the machines mainly because when I go in the evenings they're too crowded with beefed up dudes. To be honest, i wish this was a female only gym. I previously belonged to a female only gym but it was over $100 per month and FC is only $20 sooooo....I'll put up with walking past the beefed up dudes to get to my group fitness classes. I've never used the locker room or other facilities so I can't speak to their cleanliness. I'm in and out. It serves its purpose for what I'm interested in. read more

They're pretty adamant about getting access to your banking account. They actually let me pay cash for the first year, but to re-up they said they couldn't do it again. No explanation, just "if you want to keep working out here, then we'll need access to your bank account". Pretty disconcerting so I'm done. It's a decent place, a little crowded but the people are polite enough. But others have said they had trouble canceling and I'm not ready for a lifetime involvement at this point in my life. So if you're looking for a long-term and kinda creepy gym-relationship, this place is for you!! read more

Its a nice gym. I love that the locker rooms are always clean and the machines are up to date and in good condition. There are plenty of cardio machines and lots of room for weight lifting. There is even a sauna in the locker room. Nice gym. read more

Fitness Connection - Locker room - Gyms Near Me - Charlotte, North Carolina