This place is super clean and well taken care of by staff and by clients. There are sprays and…read moretowels all around so you can wipe down equipment after you are done. The staff was friendly and knowledgeable about everything. Bring on the weight loss.

My husband cancelled his contract 3 years ago in 2023. We weren't charged for 3 years and then…read moresuddenly we were charged in 2026 for the "annual fee." For a service we aren't even using. The owner or management is very unprofessional. I would not trust this place with your financial information. They will take advantage of you.

Pool is freezing cold complain about it but they say the swimmers like that way. Buy everybody I…read moreask says its to damn cold. Has dirty ring around it. Hot tube is disgusting nasty black body oil ring around it. Complain about their excuse people don't shower before they get in but it still needs to be clean. Steam room is always broken. Members pour water on thermostat easy fix would be to place cover over it to stop them. Once again not cleaned very often!

Have gone here for years. They have ALWAYS kept the gym, pool area, and bathrooms very clean…read more I'm there from 1-2 hours per day, depending on what I am doing that day, which could include swimming, water aerobics, weights and/or cardio. I am very picky about germs and wouldn't even keep my membership if it wasn't clean. I have done water aerobics and 15-20 laps in their pools, heated and not heated, and I have never had anyone playing music louder than what a cell phone plays... and they were playing it because nobody else was using the area. They turned it off as soon as I came in to the pool area. Now... when water aerobics were taking place, then yes, the music was on a speaker because you can't move to the music if you can't hear it. The staff has always been friendly, and they even used to have a trainer that could assist you when you have questions. I'm not sure about now because I don't need one at this time. I'm strictly working out to maintain, not to lose weight now. I have lost 75 lbs, so I think I have a good grasp on how this gym operates. You will love it.

From a washed up athletes perspective this place is golden! Great environment and great staff who…read moreare there to answer questions and serve the Payne community. I feel like the negative reviews below are fabricated. Sauna is on constantly and is very very hot. Bathrooms are cleaned daily, you might run into a dirty sink after hours but isn't that normal? Every machine and rack are cleaned constantly due to patrons cleaning their sweat from the machines as well as staff cleaning. They have more than enough machines to never get stuck waiting on someone who is finishing. With 4 stairclimbers, 2 free squat racks, 2 smith machines, leg press, and more; this is a dream leg day spot. They also have an entire room dedicated to bench and incline. I can not speak from another persons perspective but I think that it's safe to say that from what I've witnessed, no one condones violence in this gym. Unless it's on some heavy weight!!!!!

Owners don't care about members, staff, community, or morals. Gym has been in disrepair for a…read moremultitude of months and is borderline ripping off members with pricing and training. Owners do not care about business standards as it exists for its social leverage. The carpet in the daycare isn't even glued down. Planet fitness is better for the community than this place, and that says a lot.

Clean friendly helpful Great folks !!!!!!!!!!!…read moreLove the floor workout area Hot showers Chill atmosphere

The GM is horrible! Doesn't return phone calls, doesn't repair equipment in timely manner, and…read moredirtiest anytime fitness i have ever been to! This place is trash!!!

My husband and I love visiting gyms, especially when we travel. One of our favorite parts of the…read morefitness community is connecting with the people who work there and experiencing the culture of each gym. Unfortunately, our experience at this Crunch Fitness location was disappointing because of the customer service we received at the front desk. The employee who helped us, Gabriela, did not greet or acknowledge us when we walked in. When we tried to ask questions, we felt like we were inconveniencing her. Her responses came across as annoyed, unclear, and unhelpful. We did kindly bring up how the interaction was coming across, hoping it would improve, but the experience continued the same way. What surprised us the most was learning that she is training for a management role, because managers have such a big impact on the culture and environment of a gym. We understand everyone can have a bad day, but kindness, communication, and making people feel welcome go a long way, especially in the fitness industry. We hope this feedback is used as a coaching opportunity because we truly love supporting gyms and the people who make them great.

Predatory and scammy. They will REFUSE to cancel your membership no matter what you do! It's hard…read moreto understand how this people are still in business

Do not go!!! Scammers!! I had signed up for PT and never got…read moreany service. I signed up for 3 month contract then was told i had a 6 month contract that I was not aware about and they would not give me service no matter how many times I called they kept on charging me with no service or resolution. When I stopped getting charges they sent it to collections without notice. Soon found out that I wasn't the only one with this issue. Don't waste your time they will steal your money!

Great place to work out! Top notch trainers who go above and beyond to helping you get back into…read moreshape!

My second review ever. Become a member, no problem. You get charged monthly at the rate chosen, no…read moreproblem. Years later, I need to cancel my membership. Can't help you via phone, please come in person. Come in person and request cancellation, no problem and sorry you're leaving us. Checks bank statement, still being charged from Odessa Family YMCA. Call to ask about charges after cancelation. Sorry our system is new and it's still charging people. Leave your number and we will have someone call you back to help you with this issue. One week later, no call back. Calls to ask again...., sorry you canceled with our old system and unless you have documentation (The YMCA did not provide, just a simple "you're all set".) So, several months after trying to leave, I was continuously charged and basically told "our bad". We can't reimburse you unless you provide documentation that we didn't give you.

Heather who is apparently the "CEO" of this place is rude and extremely disrespectful . Sad to know…read morethat some one of such poor character like herself is in charge . Very disappointing and discourages anyone from bringing their business there . Customer service is absolutely irrelevant to her and other staff. Very childish, rude, and disrespectful individual to say the least . Awful treatment to consumers and my experience with them has been terrible. Take your business elsewhere.

Friendly people, clean and tons of options to choose from. I like that for less than $28/month I…read moreget gym, tanning, massage chair, hydrobeds and red-light therapy. You can't beat that price and plus you get to bring a friend for free. It's a no brainer.

Dated shopping center location. Dirty RR's. Under-inflated exercise balls. Didnt see a 360 roomread more