My husband and I love visiting gyms, especially when we travel. One of our favorite parts of the…read morefitness community is connecting with the people who work there and experiencing the culture of each gym. Unfortunately, our experience at this Crunch Fitness location was disappointing because of the customer service we received at the front desk. The employee who helped us, Gabriela, did not greet or acknowledge us when we walked in. When we tried to ask questions, we felt like we were inconveniencing her. Her responses came across as annoyed, unclear, and unhelpful. We did kindly bring up how the interaction was coming across, hoping it would improve, but the experience continued the same way. What surprised us the most was learning that she is training for a management role, because managers have such a big impact on the culture and environment of a gym. We understand everyone can have a bad day, but kindness, communication, and making people feel welcome go a long way, especially in the fitness industry. We hope this feedback is used as a coaching opportunity because we truly love supporting gyms and the people who make them great.

Predatory and scammy. They will REFUSE to cancel your membership no matter what you do! It's hard…read moreto understand how this people are still in business

From a washed up athletes perspective this place is golden! Great environment and great staff who…read moreare there to answer questions and serve the Payne community. I feel like the negative reviews below are fabricated. Sauna is on constantly and is very very hot. Bathrooms are cleaned daily, you might run into a dirty sink after hours but isn't that normal? Every machine and rack are cleaned constantly due to patrons cleaning their sweat from the machines as well as staff cleaning. They have more than enough machines to never get stuck waiting on someone who is finishing. With 4 stairclimbers, 2 free squat racks, 2 smith machines, leg press, and more; this is a dream leg day spot. They also have an entire room dedicated to bench and incline. I can not speak from another persons perspective but I think that it's safe to say that from what I've witnessed, no one condones violence in this gym. Unless it's on some heavy weight!!!!!

Owners don't care about members, staff, community, or morals. Gym has been in disrepair for a…read moremultitude of months and is borderline ripping off members with pricing and training. Owners do not care about business standards as it exists for its social leverage. The carpet in the daycare isn't even glued down. Planet fitness is better for the community than this place, and that says a lot.

I started training with Jc while I was postpartum…read more She was very detailed in my meal plans always checking in on me, responding to me fast. She helped me gain back movement in my body after a heavy and hard pregnancy. She lifted me up when I needed it but held me accountable for my actions. The workouts helped my body recover faster from my c section An amazing trainer and person inside and out Even tho she looks intimidating she is the sweetest

From the owner: My name is JC Salas proud owner and founder of Over-the-Top Companies, better known by many as…read moreLUCKYY JC!I am a certified personal trainer, currently pursuing additional certifications to elevate my services and expand my knowledge in the industry. While I never initially imagined becoming a personal trainer, I can honestly say this journey has been one of the most rewarding and life-changing opportunities of my life. I’m also a wellness competitor, have proudly stepped on stage for my first show in October 2024 with plans to compete again soon. I offer personal training, small group training, online coaching, and nutrition coaching. I’m also blessed to had clients across San Antonio and El Paso, helping transform lives from the inside out. Each client’s journey is different, but the mission always stays the same: unlocking the strength, confidence, and greatness that already lives within you. I’ve witnessed people walk in feeling defeated and walk out empowered. I’ve seen doubt turn into discipline, and fear transform into fearless confidence. That’s the heart of Luckyy JC Investing in yourself. Trusting the journey. Becoming the best version of you. If you’re ready to take the first step, level up your journey, or completely rewrite your story I’m ready to walk alongside you every step of the way. Welcome to LUCKYY JC where you’re not just a client… You’re family. And your success is personal. Thank you! JC

This place is super clean and well taken care of by staff and by clients. There are sprays and…read moretowels all around so you can wipe down equipment after you are done. The staff was friendly and knowledgeable about everything. Bring on the weight loss.

My husband cancelled his contract 3 years ago in 2023. We weren't charged for 3 years and then…read moresuddenly we were charged in 2026 for the "annual fee." For a service we aren't even using. The owner or management is very unprofessional. I would not trust this place with your financial information. They will take advantage of you.

Have gone here for years. They have ALWAYS kept the gym, pool area, and bathrooms very clean…read more I'm there from 1-2 hours per day, depending on what I am doing that day, which could include swimming, water aerobics, weights and/or cardio. I am very picky about germs and wouldn't even keep my membership if it wasn't clean. I have done water aerobics and 15-20 laps in their pools, heated and not heated, and I have never had anyone playing music louder than what a cell phone plays... and they were playing it because nobody else was using the area. They turned it off as soon as I came in to the pool area. Now... when water aerobics were taking place, then yes, the music was on a speaker because you can't move to the music if you can't hear it. The staff has always been friendly, and they even used to have a trainer that could assist you when you have questions. I'm not sure about now because I don't need one at this time. I'm strictly working out to maintain, not to lose weight now. I have lost 75 lbs, so I think I have a good grasp on how this gym operates. You will love it.

Good: Friendly staff, usually not too busy. Bad: Pools and…read morehot tub are often not the cleanest, scum rings, stuff floating in the water. Needs some maintenance too, paint peeling, things rusting in hot tub, men's showers much of the same. Worst: The billing. You have to provide a written 30 day notice to cancel or you will be billed for another month. That's pretty much any month if you don't cancel on the 1st. We moved out of state and canceled ASAP, but still got billed the next month. Normally places have a relocation cause, but they refused a refund when we called and actually said "you can still use the facilities until the end August." No we can't, we're several hundred miles away.