The following review is written in regard to my experience from March of 2016: I was impressed at the professionalism of both James and Pete at Fitzgerald Nissan. I had been shopping around and keeping an eye on prices for a while (about a year) on a Nissan Rouge. I am not a quick decision maker so I had plenty of time to research what is a good deal. Many dealerships advertise a price on their website and once you get to the dealership they add extra hidden fees. The price listed on Fitzgerald's website was almost what I ended up paying. I got them to go down on the price a bit (which I felt from my research was just below fair market) and once tags and taxes were paid I was pleased that the end result was very close to what the website listed and still within my budget. From what I understand they don't make traditional commission here so I felt this showed in their ability to be transparent with me. read more

This dealership needs a lot of work on their customer service. Chance was our supposed salesman who was over 35 minutes late arriving and then finance guy was called into a meeting we were waiting for our paperwork to be done. Very poor customer service. We had issues with this dealership last year, beware of Gina as she works the figures, she adds to the price. read more

I bought a car there and the car was in my wife's name but the finance person missed that important detail leaving us with a car in the wrong name on the title and registration. The GM there refused to help or compensate in any way. Please check your documents carefully they have made this error multiple times. read more

Went to trade my 2022 sienna. my van is in perfect condition no chips no dings. garage kept. I had it detailed to the max.cleaner than the new on I was buying. Manager took it for test drive. when i complained about the low trade in value he showed me the printed evaluation. he made the mistake of letting me have that paper. when he evaluated my car he listed it as fair condition needing body and mechanical repairs. they did all my service in there shop. to misrepresent the condition on the appraisal tells me to never step foot in there ever again. No scruples read more

Seems like i dodged a bullet not buying from here based on the reviews. I was very interested in a car but their price was high for the market. It had been listed for over a month and actually went UP in price during that time. I mentioned my interest and asked if they could bring the price down to a more considerable level. They said no, which is their right, and I moved on. A few weeks later and they drop the price right around where I asked them to. Still no bites it seems. To recap, they could have sold the car to a motivated buyer and both sides would have walked away happy. Instead I had to look elsewhere because they way overvalued their vehicle and they'llprobsbly lower the price below what i originally offered them. Lose, lose i would say. Also be warned, they tried to tack on an extra 2k in optional fees. They were willing to remove them when asked, but they are added automatically. read more

They put a surcharge on your bill if you pay with a credit card. That is outrageous. Furthermore they pushed me to replace my cabin air filter. I said no and when I got my car back home a checked my driver's manual and it was not due for several thousand miles! read more

Bought two vehicles from this place. Brought in my 24 nissan sentra fully loaded with 18k miles n was offered 3500 less then kbb trade in value. Told the saleswomen that was a low ball offer. Sales felt i was being rude n they did not want to re evaluate their offer after I explained i felt that was a low ball offer. A week later they proceed to bring in a relative of mine that works for them and yelled at him for me being rude after I was offered a laughable 15k for my car. N then told to get the fuck out of her office. I asked politely to have my car re evaluated and was at their dealership for over an hour just to be told they weren't interested in helping me. Good job Fitz!!! read more

On a Sunday my wife and I stopped and looked at their Pathfinders. A few days later and with an appointment with "Vincent", we showed up with a sizble downpayment. We did not trade in our older Rogue. I thought with a large downpayment our monthly payments should have been far lower. I believe they signed us up for every amtenties possible. I am retired and did not want to haggle, so just took the new Pathfinder Planinum. However I cannot escape the feeling I got ripped off. read more

I talked to Fitzgerald salesman and manager and agreed on a price for a car. I made arrangements to go get it, but they would not send the out the door price in writing. I don't trust people that won't put their words in writing, so I did not go get the car. Left a bad taste in my mouth about this dealership. read more

I'm gonna save you the time. Don't go here. Especially if you are wanting to test drive any vehicle. What a waste of time. Employees saying we can do one thing, then the manager saying we can't. Communication is at such a low. Was really looking forward to buying a car from them. Definitely will not be after this interaction. read more

Bought a vehicle 9/2024 well i need my paperwork can't find it in my email reached out to the dealership i was told someone would call me back have left several messages, finally got transferred to a sales manager Gina who called me back and left message and was very condescending in her voicemail to me how i needed to check my email, well if i found it there i wouldn't be calling after several attempt's trying to getting paperwork and was sent the wrong paperwork now i barely get a call back from anyone, i also wanted to cancel their buyer protection plan but haven't seen anything on that. i don't know if it has been canceled cause Gina told me she take care of it but I'm sorry if i don't believe a word that comes out of her mouth. read more

Very unprofessional dealer! They talk to you up until they run your credit. I never heard from the man Cam after I moved forward to purchase a vehicle from them. I call the dealer after seeing the car online said sold. No one knew who I was yet I've been dealing with them for a week. I never received a call or email back. Now I have two hard inquiries in my credit score. Run from this place!! read more

Very disappointed in the cost of repairs. My wife and me are on low fixed incomes . You have got to do better or we are going to have to find some other alternative. Your new facility is beautiful and your personnel are great but I expect that. The woke garbage on the TV is "garbage ". Anyway, the main thing is the cost of doing business with you. read more

If you want a horrible experience buying a vehicle this is your place. Before leaving the lot noticed messed up paint. Salesman was made aware, next day again talked to Fitzgeral more defects found, almost two weeks still dealing with this nightmare. Their own body shop guy found more issues, not just paint defects. The managers are always unavailable and not dealing with this issue. Never again, so watch where you shop. Terrible customer service! read more

As a serious shopper I stopped in to check out a vehicle found online with this Toyota dealer. After 15-20 minutes on the lot without anyone coming out to interact with me I moved on to the next vehicle on my list. Just completed the purchase elsewhere. Suggest improvements to sales rep presence and attention. read more

**Covid ONLY Review** If you have a weaker immune system, do NOT come here. Half the employees are wearing their masks around their neck. Not even on. They are not making customers wear them and there is zero social distancing. They have table and chairs set up while you wait and they are not cleaning them (there is dust all over them so they aren't even cleaning them after hours). They use the same pens for every customer. Desks etc are not wiped after each customer. There are very little Covid precautions being taken here. read more

This place has quickly gone down hill, over the years! I used to be a big fan, and receive great service, but that is no longer the case. I could write for hours, but I'll stick to commenting on the last several experiences...(slow) took 3 hours for a an oil change & annual inspection, only to learn that they accidentally broke a part while installing a light that I now have to spend more time with them to replace. When I've been calling to ask if the part came in, I keep getting transferred all over the place; after being bounced between 10+ people, I was finally informed that service was busy, and I could wait for a callback. Their tire tread measurements have not been consistent with themselves and with others, making me believe that I needed tires prematurely. Advice about other repair options has also been inconsistent with other mechanics, leading to a lack of trust. My next vehicle will not be purchased from or serviced, here. read more

You know the reason I purchased a Used car from a dealer was because I felt that a company that deals in the buying and selling of vehicles would inspect the car upon trade-in make minor repairs before Resale, and give the buyer a fair deal. None of which was the case with my recent transaction here (2007 Nissan Versa). The car was in Reasonably good shape but items that could be fixed with the turn of a screwdriver were (purposefully) left undone. The mark-up on used cars "right now" are criminal and the dealerships are buying anything serviceable from the Auctions preventing the average customer the opportunity to purchase a decent car while avoiding the Middleman. If Used Car salesmen ever had a bad Reputation, you have this far Exceeded yourselves in this climate. Because your New Car inventory has diminished gouging customers looking for a decent used car is become Acceptable! SAD Sad and sad. MAKE MAXIMUM PROFIT ON "ONE DEAL" AND RUIN YOUR REPUTATION FOR LIFE read more

Called asking about a vehicle for sale on their website. Alex, the sales guy, told us they had 3 on the lot. Drove an hour to test drive it and when we arrived they told us they were sold. Complete waste of time. In addition, the sales team were not wearing masks. We would not recommend this car dealership. read more

I understand the market and everything but I have never had such a poor experience at a dealership. We have been looking for a used van. Our experience started with someone who did not know what he was talking about and was not knowledgeable about any of the cars. We were asking questions he couldn't answer. When we stated that we were interested, he was barely taking our information down. Later we learned that the car we had wanted was listed for 3500 over fair market value (fair market value is posted on the car). When we asked about it- the response was that they were unwilling to come down and the fair market value was true but the market allowed them to sell over marker value and they weren't going to budge. Finally we had one good experience with someone there. He called and was actively trying to sell us the car. We decided that we would give it another shot and come back. When we got there, we were passed off to someone else and it was basically like starting over as everything discussed with the previous salesman on the phone was not being offered. We came in to discuss numbers and were told a much higher number. After saying no, that's not what we were promised or talked about- the new salesman did nothing but hand our papers back and wish us goodbye. There was no further trying to deal. It was rude, condescending and ultimately makes me not ever want to buy a car from them ever. read more

If I could give this place a ZERO I would. This place has been an absolute NIGHTMARE to deal with. Mondy 2/18/19 I went to purchase a vehicle, I arrived around 1pm & fought to get good insurance for hours so I didn't sign the papers until approx. 6pm. The place is 1 hour from my home in Harrisburg and it was about 55mi away. Before getting home I got gas and stopped by Wal-mart to get something to clean the seats because the car was honestly filthy inside and they said they would clean it but... that's a whole different story. Turned the car on to leave Wal-mart and the check engine light was on (about 8:30 pm). I read the manual and tried to remedy the problem but nothing worked so I called the dealership and told them I was coming tomorrow to return it and the lady hung up on me, I called back and the "We are closed" message was put on 5 minutes before close ... I took it to Auto Zone as soon as they opened the next day and they found 3 alerts for a p0420 code so I went to the dealership with the info in hand and told them I don't want the vehicle anymore and they basically said "well you bought it as is we can't really do anything but let us take a look at it for you, it SHOULD be a good car for you after we fix it." They said since it's a GMC they will take it to a GMC dealer. I left with a loaner car and I was home by 12:20pm. I called them today 2/20/19 to ask for info about the place they took my car to and Kendra was very reluctant to give it to me saying "they are closed today" several times before finally giving me the info. I called the place that they supposedly took it to yesterday and they have no record of it and the salesperson couldn't locate the keys. He even asked me why they would bring it to them H&H Chevy & Caddy Dealer in Shippensburg (15.3mi 25mins away) when there is a GMC dealer like 5 minutes away (2.5mi. 8mins away). Of course I have no idea why. I honestly suspect that they disconnected the battery in the vehicle prior to my test drive to make the engine light go away and my 55mi. drive home was just enough for the car's computer sensors to come back on and illuminate the light. Safe to say I do not like this place but I am not going to rest until the matter is dealt with to my liking as soon as it is handled I will NEVER go back. If you do decide to go (I highly advise you don't) know this: 1. They are liars 2. The salespeople don't really know the products they are trying to make you buy (Zurich shield warranty) they tell you whatever makes it sound good enough to buy. Bradley Shoop said they would go as far as repainting the car & even reupholstering a seat if needed but that's not the case Finance manager Eric told me they just try their best to help that's all 3. They will say they knock the price down on the warranties to help you out or whatever but they do it as they please some people pay half price some pay quarter price 4. No haggle price is a joke & honestly they might be selling you a car with a problem have a mechanic come check it out with you. Got the car back at 8pm on Friday 2/22 & the next day on my way to work I was driving & the car started slowing down as I was trying to accelerate... I didn't know what was going on & I thought maybe I hit both the gas & break.. BUT Today 2/24 on my way to work again the car stopped in the middle of an intersection. I tried to turn on my 4-ways & they didn't work. On my way home from work today the car stopped moving AGAIN as I was driving. This time I was stopped at a light & when I went to accelerate the car did nothing & since the 4ways don't work I had to roll the window down & wave people to pass me. read more

Fitzgerald Toyota Chambersburg - This is from 2\24 at 7:15am on my way to work when my car stopped in the middle of the road - Car Dealers Near Me - Chambersburg, Pennsylvania

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These guys are completely different from other car dealers, in a very good way. Their "Fitzway" philosophy is to give you their best price up front, rather than to haggle with you. The salesmen do receive a sales bonus, but it is a flat bonus per car sold, regardless of the model and price. They even offer a 5 day 250 mile money back return policy. After weeks of research, I decided that I wanted to buy a Nissan Cube. I searched on Auto Trader for a high trim, low mileage used model everywhere within 500 miles of my home and found the best deal at Fitzgerald, 400 miles away. It was a certified pre-owned 2011 model, but with under 7000 miles on it and all the bells and whistles I wanted, selling for comparable or even thousands less than similar vehicles at other dealers with 30,000 miles that were not certified pre-owned. It was in a color that I really liked too. I called up Fitzgerald Auto Mall and talked to James Verdier. I explained to him that I lived in Ohio and wanted to come out to Pennsylvania to buy the car. James was very helpful in emailing me all the paperwork I requested, including paperwork relating to the title status (as the car had recently been traded in and the title had not yet cleared), a complete copy of the certified pre-owned inspection report, and the original MSRP window sticker. I put a deposit on the car with my credit card and got a one-way rental car to drive to Pennsylvania. I stayed over in a hotel, and the next day I bought the Cube. It was fun -- my Mom came along and we made a little vacation of it. If I remember correctly, James told me that he had a college degree and had worked in information technology before coming to work at Fitzgerald; he was smarter and more sophisticated than a typical car salesman. In addition to his help in sending paperwork by email, he was helpful in highlighting features of the car that I may not have noticed on my own, such as the button on the gear shift that turns off overdrive to allow for faster acceleration when passing on the highway and some advanced features of the smart key. Even figuring in the cost of the rental car, I still got a great price, less than half the MSRP for an almost new vehicle. Things went very smoothly at the dealership. There were no surprise charges. James had disclosed the full out-the-door price over the phone, and it was also accurately represented on their Web site. They were not pushy when I turned down the third-party extended warranty. The car was in immaculate condition. After I got back home, James followed up by sending me the complete service records of the car -- the original owner had bought the car at Fitzgerald and gotten all the service done there. I expect I'll be driving my Cube for a long time, but the next time I buy a car, I would be happy to drive the 400 miles out to Pennsylvania from Ohio again to buy it at Fitzway if they have a vehicle that I'm interested in available. I give Fitzgerald Auto Mall my highest recommendation and my deep thanks. read more

Fitzgerald Toyota Chambersburg - Me and Picasso, my new Nissan Cube! - Car Dealers Near Me - Chambersburg, Pennsylvania

I have no issue w salepeople here but management is rude, very unprofessional. I have always bought from Fitzgerald in other locations. This one was a major disaster. All comes down to the manager. read more

Very disappointed, I intended to purchase a used 2009 Pontiac GXP from them and asked many direct questions about condition and was told vehicle had NO mechanical problems. I was also told that it had their "best inspection" so I would have a 5 day return policy and a short powertrain warranty. I went to my bank and paid $10 for a certified check then want to UPS to get the paperwork Fitzgerald would only send to a notary so another $5 to get paperwork, NP. Once the envelope was opened there were AS IS documents they wanted signed and waiver of any and all warranties including 5-day return policy. I called dealer and asked what changed and they said no warranties are given for out of state purchase, so I then asked for copy of original repair order (which they were very reluctant to give me) and saw that vehicle needed several thousand dollars in repairs including engine oil seals and rusty fuel lines that were never done. Being this far invested I asked if they could give me the cost of repairs thinking I might still buy vehicle and pay repairs to make sure vehicle was safe and also not leak fluids in my garage being promised they would check the next business day and get back to me. That was last I heard from them. Overall opinion is they seemed very shady, I left multiple messages with all 3 finance managers and tried multiple times to reach a sales manager but none were ever available and none ever called me back. The only person who spoke to me the entire time was my salesperson and they disappeared on me too after asking for service cost. If you are buying a used vehicle from them ASK FOR ORIGINAL SERVICE REPORT and I would recommend a private inspection too. They are not upfront on vehicles and not selling quality used vehicles. Glad I read the paperwork before signing and sending my 32k check. read more

I've had okay experiences with this location in the past, which makes my recent repair experience bizarre. I knew I could find a cheaper place to get an oil change but I've always had pretty good service and I like Chambersburg. My last visit was 11/9/19 and I was told that the water pump was going to need to be replaced within the month as it was near breaking down (it wasn't) and that it would cost $1200 to replace (ridiculously inflated above the Kelly Blue book repair rating for my make, model, and location). It was replaced last week for $700. I will not be returning. read more

Bought 23 Toyota Tacoma Trd Pro was long drawn out process. Took long time detail truck. Since truck wasn't ready, now I know why. They delivered late at night. i went out with light looked over truck found discoloration on hood sent pictures to salesperson. He said sales manager would call me. She never did. I called till i caught up with her. She said bring in monday after 9 to have truck buffed. i said i'd be there around 9 will you be there. She said yes. i arrived 920 she wasn't there. The service manager was also not in. Lane supervisor I told I needed get truck hood buffed out. He said his detail guy said they couldn't he had already tried. He went next door asked for estimate paint hood. They said 1000 plus price of decal on hood. i told him it would hurt my resale didn't want to paint i'd take compensation instead he acted like wouldn't be issue. i asked to speak General manager who refused to speak to me. I was standing beside him and asked him to call sales manager. He did with same result. Them refusing to speak to me. i said that's horrible customer service and rediculious. he said more than once he was sorry. i told service manager same thing. he again apologized that they wouldn't speak with me. The management on sales side shows zero integrity and customer service. i'm sure they know hood had paint issue. So they avoided me and refused to speak with me. i've bought over 30 new toyota since 98. Many form younger without issues. Purchased at darcar were pleasant experience compared Fitzgerald. From someone who has bought 50 plus new cars it was worst experience buying car in w ever had. if you want honesty and customer service you need to find another dealership. read more

I went in to check out a 2015 Jeep Compass. I was greeted by salesman Dan Stoner, who accompanied me on the test drive of the vehicle. I'm not sure why this location had a salesman tag along during he test drive while the Fitzgerald in Frederick, MD does not, but perhaps that is a difference of state regulations. Dan was nice enough throughout the ride and was informative when it came to all the features of the jeep. I was deciding between this vehicle and another that I had viewed from the Frederick location, and decided to go with the one in frederick. My overall experience was pleasant at this Fitzgerald. There wasn't anything that really stood out for me in terms of service. read more

I was visiting Gettysburg for a wedding this past summer. During the trip, I had purchased a car charger for my phone and was about to use it for the first time in my '05 Corolla. Well, I plugged it in, and my radio/CD player stopped working out of the blue! Dumbfounded and angry, I searched for a dealership or the like. Turned out that Fitzgerald was right down the street from where I was. I went in right away and told the service guys what was up. They were able to look at my car very quickly and determined that a fuse had blown. They had the new part in stock and were upfront with the cost, which was quite reasonable. Initially fearing that I wasn't going to have music for the 9+ hour ride back home, I was very relieved that it was just a blown fuse. They put the new fuse in promptly and sent me on my way. Probably spent 30-40 minutes there, tops. Quick, professional, and didn't set me too far back financially. They even had free donuts for customers! Very highly recommend. Thanks, guys--you saved my bacon! (Oh--and I returned the phone charger and was refunded my money. Too bad I couldn't get the cost of the fuse back, too. Oh well.) read more

In purchasing a used Nissan I attempted to put money down on this vehicle. They denied the money and promised me the vehicle would be ready upon my arrival with a certified check the next day. They lied to me repeatedly on the phone and in person. They made me wait 2 1/2 hours to prepare the vehicle, which was supposed to be ready. Very poor customer service read more

I took a half day off of work, drove 2 hrs to find the truck I called about and already was already preapproved was going threw a credit check for somebody else. I've never been treated so badly even by a private dealer. Then the salesman had the balls to ask if I'd like them to contact me if they found another truck. Nah you'll only burn me once. Why would I wanna drive 2 hrs just to find out that the truck I came to look at, had already been sold read more

I can't praise the service department here highly enough. We were driving back from Pittsburgh on the turnpike when we stopped at a service plaza. Our Prius then refused to start. We called a repair service, & the guy managed to get the car started. We then started driving to Chambersburg. We called Fitzgerald & scheduled a service appointment for two hours later. Then we drove straight there without stopping. Less than an hour after arriving, we had our car repaired & were off to Giacomo's to celebrate! The service folks were highly professional & amazingly efficient. The problem was a dead battery. They informed us as to what was wrong clearly and promptly. We are very grateful that service departments such as this one still exist. read more

I spied a fun toy at this dealer via the AutoTrader app, but long-distance auto purchases can be complicated and risky. Nonethless, Brady was remarkable in building trust through our communications. He readily fielded all questions with accurate responses. He kept the transaction moving forward without being a pest, he coordinated with the finance people, and he helped advise me on my traveling strategies. While we discussed shipping the car, but juvenile me decided on the adventure of another cross-country road trip across these United States. Having briefly worked in car sales decades ago, I understand that closing a transaction is a team effort; so I appreciate that he also coordinated with other fine humans on the Fitzgerald team. After my red-eye to the Harrisburg via Washington D.C., I arrived at the dealer, and not only was the car ready in the humid Pennsylvania heat of early July, but the paperwork--which can be cumbersome--was not a soul draining event. I wasn't pressured into buying additional warranties or the like, and I was out of there in a little over an hour. So, there are good people here (and perhaps everywhere if you take the time to look). In any case, they did a great job, and I had a fun adventure driving home. read more

Michael Scholl made our Toyota Highlander purchase so easy and stress free. I don't think we have ever had such a rewarding car purchasing experience. Mike and his team at Fitzgerald Chambersburg all work together ensuring customers know they are VALUED customers. read more

I went in on July 19th to build my 2014 Sienna XLE. I knew exactly what I wanted down to the add ons. Daniel Gaither helped me build my van and was excellent. He didn't try to push me to add on more stuff that I didn't want. He explained everything to me so I knew what I was getting. He was very professional and nice. While waiting for my van to be built, he called and updated me by letting me know it was there, but still needed to get the accessories on and let me know when it would be ready. I came back six days later to pick up my van and he was there to greet me. With two kids in the back of the van pushing buttons and being loud, he was patient and went over how to do everything on the navigation screen. He even programmed my phone to the car for bluetooth and showed me how entunes worked. Going from a 2007 sedan to a technology loaded van, there was a lot to learn. He was very patient with my not so quiet kids and made sure he went through everything that needed to be explained so I can get on the road. He told me if I had any questions to feel free to call him and handed me his business card. I had a great experience buying a car there and walked out extremely satisfied with my van. I love it! Heather Fletcher read more

We have been coming here for years and they have kept our cars in good shape. They also tell you when there is something you could order yourself and save money. They are fast and efficient. I have a lifetime fitzway program on both of our cars so we get vouchers for service there and get a free loaner car if the the repair takes longer than you want to wait. I have no complaints. We are also happy with the no haggle prices on the cars themselves. We have bought 2 certified Toyotas there and have had no worries. I always check KBB before buying a car so it's nice to not have to have a high pressure salesman follow you around, bugging you and trying to squeeze more money out of you. Sales people there seem more relaxed and likable in my experience. I don't really need them for much because I use Consumer reports to research cars I'm interested in. The process there is pretty smooth. read more

don't go here i'll save you the trouble. I had such a horrible experience with Fitzgerald. first they sold me a 2010 Toyota Corolla that squeaked when It started and Jeremy brown said they would fix it for me before I bought it. that didn't happen. so I took it in and thought I would only have one problem with it. then I got it back with dents on the roof! and the car still squeaked and I paid them 250$ for it. they tried to give it back to me like I wouldn't notice. how slimy is that. so I took it in again, and they fixed it. then the vsc off button was flashing and they said my car was leaking gas. so I took it in again and they tried to charge me 130$ just to get it looked at. I also bought this car for around 10k as a certified pre own Fitzgerald vehicle not a mechanics special. the last few problems I had with it was the ac stopped working, the gas lid spring doesn't work so I can't fill up my gas properly, this car and experience has just been a nightmare. also they never reached out to me, I always had to make the first initiation for trying to get things done. both the sales floor and service have absolutely no communication to eachother and everyone sits around waiting for their paycheck. since may ive have been in there at least 12 times trying to get my car fixed and no one does shit. I finally got the chance to talk to the manager Emily more and she said she would talk to corporate. so I waited another week to hear from her and she never reached out. my family is never going to buy a car from them ever again after being years of loyal customers and I was being a pushover from them. wes hart also never did anything either the manager of something who knows what he does. oh yeah nothing. they're losing out on my family's business. they've lost all my trust. they should be ashamed to work there. here's a before and after picture of the dent read more

Fitzgerald Toyota Chambersburg - Car Dealers Near Me - Chambersburg, Pennsylvania

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Had been trying to see a grand Cherokee that was in the rockville location. Was to have it brought from rockville to chambersburg to look at. After a few days of making the arrangements we get call saying there policy was we needed to come to chambersburg to show trade and go over what we were looking for. That wasnt needed because we already knew or we wouldnt have tried to get the vehicle from one location to another. Obviously they didnt want a sale. They wanted us to make 3 trips to there dealership, with the first 2 being just to talk about stuff. Very unprofessional way to do business. Was told to keep them in mind for future no not going to happen. You lost my business read more

Do NOT buy/lease a vehicle from this place!!!! Worst experience ever! Bought a used vechile with extended warranty, buyer protection and GAP coverage! Vechile was under 100,000 when purchase ran only 5385 mile before engine failure. Warrant does not cover it. Was promised by Wes the service director and John used car general manager they would make this right! There version of right is that they would give us a discount on parts and labor. Again 5385 Miles!!!!!! Scumbags! read more

We have purchased 11 new cars in 30 years. Each and every time we walked out of the dealership not feeling great. Just worn out and sick of the games. We recently paid off an SUV and wanted to look at a Highlander. Out of the few dealerships I have seen in the area we figured we would try Fitzgerald Toyota. Salesman Alex Chandler and the entire Fitzgerald Team were awesome. I did a quote online - trade in value etc. We got there and they honored the deal. No under cutting - no stress no drama - they honored the deal we came up with on-line! I had found this list below a while ago to rate a dealership - never used it because none could get close, until now... No-pressure, didn't feel rushed Trustworthy - Comes right out with the cost no manager meetings They listened to us Quick and painless -- the dealership made the process easy Quick and clear communication (email and in-person) No games - This was key Final price was exactly as negotiated (no last-minute surprises) Professional and polite salesperson Attentive to customer's needs Salesperson went above & beyond -- locating a specific vehicle, delivering vehicle to customer the same day. We have NEVER been able to check off what is most important to us buying a car - we left with a new car and NO stress. We highly recommend Fitzgerald Toyota and Nissan. (Had a little interaction with Nissan manager and again I was treated with respect) This place is unbelievable - Please visit - you will not be disappointed!! read more

I cannot say enough amazing things about this Toyota Service Center and these employees, especially the service manager and the guys working the desk and the lane managers, and even the woman greeting people at the front. We only got a few names but Jacob, Eric and Tony were three of the people who helped us out and they were awesome!!!! My husband is in the military and in late June we started a 20 hour journey halfway across the country from his old duty station to his new one with two cars, a uhaul trailer and a dog in tow. We only had a couple days to make the trip due to my husband's work schedule. Only one day into our drive, in south PA, on one of the hottest days they'd had to date, my husband's Toyota Tacoma AC kicked the bucket. Just by chance, this was the closest service center so I called them and explained the situation and they told us to pop in right away. When we got there we were blown away with how helpful everyone there is. The service manager Eric and some of his guys helped my husband get the uhaul off the Tacoma so that they could check it out. Because of the heat I had to bring our dog in and everyone was so nice to him and us, bringing the dog water and allowing him to sit inside the cool air conditioned building. They took the truck back almost immediately and within an hour had assessed the issue. When they realized that they had to order a part to fix the AC, Jacob immediately got on the phone to order the part and must've rearranged their whole schedule for the following morning so that they could get the truck worked on first thing in the morning. I had to get back on the road, but these guys were so helpful, that they even offered to give my husband a ride in their own personal vehicles to a nearby hotel for the night, but ultimately decided to just give him a loaner. Next morning the truck was done within a couple hours and my husband was back on the road by 10am. I cannot thank these guys enough!! The best service we've ever received from any car dealer we've done business with! You guys would all get bonuses if it were up to us! read more