I've been using Settle for everything for our cars for years and we've always been very happy with…read morethem, but this time, they went above and beyond the call of duty. My friend who speaks little English brought his car in, and Schuyler went out of her way to be helpful to him. It was complicated by the fact that a third party was acting for the repair, etc., but she handled it beautifully. Needless to say, the repair was fine, but the care taken by Greg, Vince, and Schuyler is what really makes this the place to go to.

Settle put new Conti tires on our little Chevy Bolt efficiently and affordably. Great service and…read morecommunication! Very convenient in-town location.

While I was traveling I popped my tire on a backroad that had zero service and durning a heat wave…read more Tesla could not send anyone out to help me with the tire due to location & proximity. I was basically stranded. Stranger came. Helped .patched it and I called discount tire asking and begging for them to wait 5 mins after they close it's a holiday and to PLEASE help. No sympathy I called NTB and Jonathan and Curtis was extremely patient and helpful ! Completely understanding and waited for me to arrive. THANK YOU NTB life savers. The whole team thank you! I live 3 hours away and had no means of transportation and it was a holiday weekend. They truly are an amazing team and I had more than a wonderful Experience Bathrooms were clean. They were fast , patient and professional. It's companies like NTB that show me humanity still exists and good customer service.

I made a 10:00 appointment for some regular maintenance service, an oil change, brake fluid…read morereplacement, and tire rotation. Arrived at 9:40. There were six people ahead of me, no one at the counter and no place to sit. So I stood in line behind six people. Someone finally arrived at the desk, I was told it was the manager. He couldn't stop going over the details of a tire he didn't have with a prospective customer. He continually turned the computer screen to show the details, like the inventory of every NTB in the state of VA to demonstrate that they didn't have the part. Several times, he exited into the shop area and was gone for minutes. The phone was ringing off the hook. and never once got answered. He finally told her she would have to order it online, with never ending explanations on how to do it. She went to leave four times and he just wouldn't stop instructing her on ordering the tire. He completely ignored the six other people in line. She finally left and someone else stepped up to the counter. He never made eye contact or said a word, just worked on the computer, printed something out, and went into the parking lot pursuing this one prospective customer. He did this not once, but twice. He never acknowledged the six people waiting, which was now down to five, as one had left. He continued to work on the computer, with no word or eye contact with anyone. At this point, I had been waiting 20 minutes, and only moved up in line due to attrition. I stepped up, informed him who I was an asked him to cancel the appointment. He never had the courtesy to look me, or anyone else waiting, in the eye. Never once said "sorry folks, we're shorthanded and busy, and I'm working to get to you." It was the most incompetent, unwelcoming, and poor excuse for a business I have been in for quite some time. I cannot speak to the quality or timeliness of their actual automotive service, because their customer service was so poor I couldn't get there. But if this end of the business was managed so horrifically, I was not taking any chances on how bad the actual service might be. I will go somewhere else. I only gave NTB one star because you can't give none. I would never go back there. I would never recommend that anyone else ever go there. Business goes where it's welcomed, not ignored. They need to learn that lesson here.

I filled out the online request for service. They said they would reply within 24 hours. I never…read moreheard back from them. So, immediately after I posted the above review I received a voicemail from Chris at Airport Road Auto. He said that he had left a voicemail for me saying that he had called to let me that no appointments were available at the times I had requested. I never received this message, maybe it went to spam or whatever. Anyway, I will rescind the one star review given above.

Have always delivered value in service. Very personable. Reasonable prices. Get all my tires…read morehere.

Recently experienced a slow tire leak .. popped into Bob's on a late afternoon assuming I'd have to…read moreleave the car .. nope .. repaired within 35 minutes on a busy afternoon when two other shops had turned me away .. Bob's has been a great merchant for me for 37 years & I highly value Bob, Sherry, Todd and everyone @ that great business

Loved this place -honest and good work. I appreciated their care and not over charging me or trying…read moreto make repairs that were not needed

They were great in service and price, but I just went there for a repair and it looks like they…read moreclosed down completely. The bays were all covered with no sign of anyone there or any cars. I hope they just moved to a new location so I can go there.

I bring both my cars here for VA inspection. Other places I've tried are both harder to book (with…read morethese guys, it's almost always next-day or possibly even same-day) and charge more. Not luxurious (no restroom, a couple of plastic chairs), gives off a no-nonsense/get things done vibe. But the prices are fair and the service is efficient. Which is really what you want from a garage, no?

Shop is exactly what the name entails, straight up. Dave is amazing. Great service and so quick…read morewhen I needed help in a pinch after my wheel locked up. I wouldn't go anywhere else in town.

They were very nice and helpful, the service was very fast, and the price was very good !read more

They replaced the timing belt & AC compressor on my wife's car…read more last summer. A fairly big job. A year later, everything is still running fine. Competent mechanics & completely upfront. I highly recommend Finleys.

I started using Finley's because I was tired of the Honda dealer doing me wrong. Finley's was okay…read moreat fist. But recently I went in for an oil change. The lady at the front desk said I was "required" to use synthetic oil. When I questioned that (I'm a bit of a car nut), she said I should look it up on the internet or my service manual. And she went ahead and wrote up my work order for synthetic oil (which BTW costs twice as much as regular oil). So I went home and looked it up. Nowhere does it say synthetic oil is required. In fact, it can be bad for older cards (it finds leaks). In fact, it is not even recommended. Sites will tell you the benefits (such as longer between oil changes, better gas mileage), but never any mention of being required. When will companies learn that tricking a customer increases their revenue for that one day - but will lose them future business when the customer goes somewhere else from now on. BTW the sticker they put on the window (to remind me of my next oil change) still said only 5,000 miles - not the 7,000 or 10,000 that is usual for synthetic oil Good night Finley's. Good night moon.

Terrible customer service. Even reached out to the owner and…read morehe told me he was going to call me back, but he never did. Very unprofessional and disappointing.

warning this place should be shut down how do thay sleep at night ripping of of seniors,…read morecitizens.you people should be a shamed of yourself charged my neighbor 70 dollars for wiper blades and 200 labor to put them on. beware you been warned