I don't know where these negative reviews come from. If they do not have a product at this…read moreparticular store, they will find it at another store and have it shipped for pickup. Selection of off the shelf items is fine. If you are looking for something like a 90 inch TV, they may not have it in stock. Service is good. Almost all of the staff I have talked to are very knowledgeable. While we were there, we had questions about synchronizing e-mail on different devices. A geek squad member helped for about 30 minutes and there was no charge. Standard help from the employees.

I will not be shipping hest buy again…read more We went in to purchase a 700.00 camera kit for our upcoming vacation. They didn't have it set up on the camera stage but said they had one similar to test out before purchase. I went to pick it up and test it out the employee advised not to because the alarm would sound (it was very sensitive) I asked if he could help us find one we could handle so I could test it out. He advised "all of the batteries are dead" I asked him to change them out. He advised the alarm would sound and they didn't have the key to release it and change it out/charge it. Why have cameras up for display and to be tested and not keep up with charging the batteries or changing them out? I asked if I didn't like it after buying it could would they take a return,he advised yes for 14 days. They tried to up sell me on the warranty and didn't even know what it covered,didn't even know what the manufactures warranty covered. Against every cell in my body screaming "walk away and don't buy it" I bought it, only to return it the very next morning. Upon returning it they kept almost a 100.00 of my money for a restocking fee... had I been able to test it out at the store before buying I wouldn't be out 100.00 because I wouldn't have bought it! They have gone downhill and are below subpar for customer service and the condition of their store/what's available to test out before purchase. Save your time/money and order online through another company. Best buy is shit for customer service

Two days ago (9/29/25), we purchased Pepper Jack cheese to make my husband's sandwiches. Today…read more(10/1/25), when I opened the package, the cheese was already covered in mold and completely spoiled--even though the expiration date clearly says 12/14/25. Very disappointing quality and a waste of money.

There were no legos and saw someone's buttcrack. Do not recommend to any Lego lovers or buttcrack…read morelovers