Rockwood is a family owned store. They maintain a friendly work force and there is no pressure…read morewhile looking around. My opinion, they carry high-end items and a reasonable price. If you don't see it on the massive showroom floor, they a great selection of catalogs and builders. Located on the West side of the Canyon E-way, it is worth stopping in and saying hello.

Absolutely stunning atmosphere! Designers in-store to help make the hard decisions, and the quality…read moreof their selection is amazing Re-decorated our living room with Rockwood Furniture and we will be going back! By far the best in town.

First of all there must have been a change in management. The previous reviews look to be from 2 to…read more4 years old. Our experience this week has been nothing but perfect. Don Johnson, our sales rep, has made our furniture buying experience very successful and enjoyable. We were so undecided on two different living room groups. He worked with us and told us we had 72 hours once it was delivered to make sure that we liked it. If not, we could return and order the other one. Kish did a follow up call to see how things were going. Ultimately we ended up returning part of our order and they didn't hesitate in allowing us to do so. These people know customer service and how to assist in your shopping experience. Definitely would recommend the Haverty's on Soncy and 34

I bought this Harmony Sectional and I didn't think I would need to buy any warranty on it because I…read moretake care of my furniture. I went into the Soncy store and I talked to a sales lady about my couch. She said customer support would be reaching out in two to three days to talk to me. Customer service is so rude and sarcastic when he called me to talk to me about my complaint with the quality of my couch. I didn't buy a five year warranty and my couch is three years and eleven months old. The customer service rep said it was eleven months past the three year warranty and they won't fix it. I thought I was buying a quality made couch which I'm seeing it's not. My mom has always sat in the middle seat as it's a three seater and her weight is what I think caused this to ruin springs or the casing. The customer service rep said it may be the springs need to be replaced or the couch cushion casing is damaged with wear and tear. I am so disappointed with Havertys because they never told me there was a weight limit on the couch cushions. I am not asking for a couch replacement but I would like Havertys to fix my couch because it didn't have any support in the middle seat underneath to support someone sitting in the middle. If they don't fix my couch I won't ever buy from there company again and I won't recommend them to anyone either. I am writing in a complaint to the Better Business Bureau to let them know so maybe Havertys will fix my couch and make it right. If you buy anything from this company, but the highest year warranty they have because this company doesn't make or sell long lasting furniture, and you will be fixing quality repairs that shouldn't have broken. Buyers beware. I won't ever spend my money at this company. If I could give 0 stars, I would.

This was by far the worst experience I have ever had with a furniture store. Ashley Furniture, and…read morespecifically the employees Rupert, Donald, and Dustin, made the entire process a nightmare. From the beginning, nothing felt straightforward or honest. The way they handled business came off shady, manipulative, and completely untrustworthy. Instead of helping me as a customer, they seemed more focused on pushing hidden costs, dodging direct questions, and giving me the runaround. It was clear they had no intention of being transparent or professional. Every interaction left me feeling like I was being scammed rather than served. These three employees made what should have been a simple, positive experience into a situation full of stress, frustration, and distrust. If you value your time, money, and peace of mind, stay far away from this place. Ashley Furniture should be embarrassed to have employees like Rupert, Donald, and Dustin representing their business. I'll never step foot in this store again, and I strongly warn anyone else to avoid it unless you want to deal with shady practices and a team that clearly doesn't care about customers.

Absolutely the worst buying experience. Order was placed 7/31/2021 I can't remember how many…read moretimes delivery has been scheduled only to be cancelled the day of or the day before the delivery date. This happened again today. Last week the truck drove from Lubbock to within an hour of my house. They called to make sure we were available for delivery then called and cancelled after they drove 3 hours. They rescheduled for 4/20 and cancelled 4/19. I'm ready to get this order delivered and move on

So unhappy with the refrigerator that I bought here. I got a whirlpool with a large icemaker that…read moreis borderline useless Even though it takes up a third of the refrigerator Space. The financing that they offer is the nail in the coffin. I planned on buying an oven from them down the road, but I am going to steer clear.

Not better prices for same merchandise!! Tacky Store! Not enough sales people ! Poor area to get to!read more

My wife and I went to the store and we were unsure what to get but our salesman seemed to know…read morequite a bit about all the different types. It turns out that he didn't know anything about the furniture but instead told us everything we wanted to hear to get us to spend over $8k on a new living room set and some cleaning supplies that they recommended for use on their products. After a couple days, I noticed that a wet spot on our ottoman from our dogs drool. I grabbed the new cleaning spray and microfiber towel to try and clean the area but as I rubbed, my rag started turning brown and where I was rubbing was now ORANGE. I wasn't sure what was going on but let it sit and dry to see if that would magically fix but nope still there. I went back up to the store to ask them about it and how to fix it and their response was that there was nothing they could do about it because once the sale is done they dont care anymore once they got your money. I did not make a scene in the store as much as I wanted to but we all know it doesnt solve anything. I tried to contact customer support directly before posting online and their customer support was the absolute worst. By the end of it, I was accused of using the wrong rag because it was 'too abrasive'....it was a super soft microfiber towel for crying out loud. After not getting anywhere because you are apparently not supposed to use a microfiber towel. They tell me that looking at the case, it was closed and completed but yet I am still stuck with spotted furniture and its ruined. They closed the case because they don't want to help their customers. So now we are stuck with furniture that is only a couple months old and orange spots everywhere because apparently you cant clean it EVER.....I will never shop their again and strongly urge everyone else to avoid them if possible.

Today my sectional sofa was delivered and sparked me to look at reviews and write this one. After…read morethe delivery guys left, I noticed something under the couch. After investigating I found a hole, not huge but not small either, in the dust cover under the Brand-New Sectional Sofa. I called Furniture Row to have them repair it and was told I could and should "Duct Tape it. "It's only a dust cover and duct tape would be stronger than the cover itself." My response, "What? I realize it's only a dust cover but really? Duct Tape my New Sofa?" His smug response, "Well what would you like for us to do?" I said I wanted it repaired and he said, "We will call you to schedule that repair." Keep reading. Let's back up a little. I recently moved to Amarillo and need to purchase an entire house of furniture. Not in a rush, I have driven to a lot of furniture stores in town, a lot. Furniture Row has nice, friendly and not pushy sales people. From what I have found their prices are comparable if not better then like quality around town. I also purchased 4 bar stools. Was told it would be 2 weeks to arrive from warehouse in CO and they would call me. If you read other reviews, you won't be surprised to hear I needed to call Furniture Row 2 weeks later and ask about my order. Communication from Furniture Row seems to be an issue. I was told 2 of the bar stools are on backorder for 3 or 4 months! It sure would have been nice to know that prior to paying for all of them and going home with only half the order. Do you really think I will get that repair call? I don't, and I won't spend another penny at Furniture Row. That's too bad, the sales people are pleasant and really not pushy.

I liked this store. It reminded me of how Big Lots used to be before they turned into a Target…read morestore. Big Lots used to get discontinued items that other stores were moving out to make way for new merchandise and they had real cheap prices. Over the years I saw them change to a store that carries basic merchandise that is very similar to what a Target or Walmart would carry. Tuesday morning still has that wide variety of products and you never know what you will find there on any given visit. They almost always have a little bit of yarn although they didn't have any that I could use today, no acrylic, only wool and cotton. They had a wider variety of scrapbooking and craft items than I remembered. They had lots of pots and pans and dishes and kitchen items, Linens, figurines, candles, fragrances and lotions, even some food items like cookie mixes, coffee syrup flavorings, candies and cookies. I didn't see any coffees and only saw a pumpkin flavored tea that I can recall. I wandered around for about an hour and spent under $20 but it was very entertaining if you enjoy just walking around and looking. I also think it would good be a good place to look for a gift item. There were plenty of customers, not crowded but bustling. I encountered one clerk who was extremely nice, a young girl who asked if I needed any help and if I wanted her to go get me a basket. The cashier was much more blase like she wished she was someplace else. I didn't have occasion to use the restroom. The store is barely visible from the outside, being overshadowed by the Big Lots store next door, but on the inside it's really quite big and full of lots of goodies.

My wife and I were in search of a new table , we had gone to a couple other furniture places and…read moreTexas Furniture was the best overall. The customer service was wonderful! At other places no one really took the time to walk around and show their available tables. Suzette was the employee we worked with and she checks all the boxes for great customer service! We also explained we were looking for a new bed frame and she said she would definitely keep an eye out for us ! This place may be our only furniture place for now on !

We just built a house and purchased all new furniture. Living room, dining room and bonus room…read moresectional. They were amazing! Their customer service was the best we found as we searched for furniture. The furniture came in in the time frame they gave us and is all great quality. Couldn't be more pleased

Calvin was such a huge help in getting us the furniture we needed! Great furniture with GREAT…read moreprices!!

the service was great,Melanie is very friendly and in good spirits, very helpfull and fun to talk…read moreto. if needed we will come back someday. furniture you have is very nice. and the value is wonderful.. Thank you