I spent over an hour hand picking items then came to the register only to realize they don't take…read moreApple Pay. Additionally they only keep items till the end of each business day. Jen was extremely sweet and personable while telling me this and stated I could speak to the manager since it was the end of the day and I really did not want to lose the items I chose. When the manager Shannon arrived she callously informed me that most of my items were clearance and she could not make an exception to hold them. I'm not sure the relevance in how many clearance items I had, but I am sure that there was a major lack in customer service. I will return however I recommend a secret shopper to speak with Ms Shannon with the d3ad eyes to see the lack of warmth for themselves.

I needed some RC parts and was in the neighborhood somI thought I would try them out…read more Unfortunately no RC stuff in the store. As a craft store, it was a larger, cleaner, more people walking around, Michaels. Nothing jumped out at me, they were just another craft store... with no RC stuff. Social issues and positions will probably keep me going to Michaels, but if you have no feelings about that stuff, and they are nearby, give them a try.

A hidden gem for model builders, RC cars and trains, and fans of Lego, puzzles and more! Found…read morethis store on one of our gundam outings and we try and visit when we're in the area. They have a nice stock of gundam models and a group that meets monthly to build and share tips. We've entered their local model competitions and met lots of friendly fellow fans through them. If you're not into models they have educational toys, puzzles, Legos, arts and crafts kits, something for every interest. You'd be hard pressed not to find anything here. Staff are super friendly and can provide advice on what and where to solve any problem you might have or item you might be looking for. They also have a reward program and send out coupons over the holidays to save money. A nice local shop with knowledgeable staff you dont see too often now a days.

I can't recommend HobbyTown enough. As a kid, it was the go-to shop for my dad and I to pick-up…read moresupplies for his hobbies or scout projects I was doing. Nowadays, my boyfriend and I rely on it for model kits and board games. The quality of service has never wavered. The store is quiet and mild, which is great to avoid sensory overload. It's always well maintained, clean, and sufficiently stocked. Staff interaction is warm, helpful, and kind. Despite having been there so much they never cease to amaze me with their selection. Its just delightful

I came here to sell some games and got a decent cash offer. The employee working had a bad attitude…read morewhen I asked him for a receipt for my trade in and said they don't give them. Then when I said I wanted to take a photo of what I sold for tax purposes he tried giving me unsolicited tax advice and told me he did not need to document anything. He seemed unorganized and would not make eye contact with me.

!!!!DO NOT BUY ANYTHING FROM THIS STORE!!!!! Sold me a code breaker and then when I tried to return…read moreit, they said there's nothing they could do as it doesn't work. Overpriced and crappy accessories for any retro gamer

I needed help at the store todY and the young man Caleb was extremely helpful and…read more Polite

I would say staff wise and on the friendliness scale customer service whatever you wanna call it…read morethis is probably one of the best Corporate stores in the area AT&T is not known for their customer service at least when you call Them for issues so save yourself the phone call and just stop in to the store they'll take care of all your needs and probably have a pretty good conversation while your wait

Love them all! Theyre friendly but stern so theres no chaos. They see every client that comes…read morethrough the door as family! At least thats how I feel when I come here. Thanks to how the stores run I was able to find my daughter her plush!

Great selection of items. The store is very clean and spacious. The staff is very helpful and kind.read more

2nd & Charles is located among the stores of the Centre at Hagerstown. It was previously a Borders…read moreand its neighboring stores include Marshalls and HomeGoods. This store is supposed to be one of the smallest in the chain, but doesn't show it. Large selection of books, comics, DVD/Blu-ray's, and toys/collectables. If you don't know about 2nd & Charles, most of the items are used trade-ins from other customers, so you can never be sure what will be in stock. We had several questions about prices of items behind the counter which were quickly answered and the employees were helpful. Had a good selection of Manga but a smaller selection of Anime DVD/Blu-ray's. A large selection of comic longboxes were available, but per other 2nd & Charles their organization was not the best. Overall, store was clean and organized with an on-par selection of items compared to other stores. I would return here again.

What a fun bookstore! It has remainders and a used section. Lots of curated items and fun funko,…read moremanga, board games and boutique items.

Nice place and super friendly! It's in a good neighborhood…read moreand has plenty of parking. I can tell they put their heart into this store

I quit drinking sodas or soft drinks a few years ago except for Squirt which was hard to find in MD…read morebut I've been able to get it at DG! Thank you so much for that! I noticed yesterday that cars were parked crazily! I think 1 reason is the lines are almost invisible in the parking area. Perhaps when the weather gets warmer you'll be able to fix that. Sorry to complain as I love your stores and your employees!