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    Five Below

    4.0 (2 reviews)

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    Toy Town

    Toy Town

    3.2
    (6 reviews)
    $$

    We had a very disappointing experience at Toy Town in Key Biscayne yesterday…read more My wife and 11-year-old daughter, who are frequent customers and often buy gifts there for the many birthday parties we attend, were treated very poorly by one of the employees. My daughter politely asked about the availability of Squishes, a product that is very popular right now. Instead of helping her, the employee responded by asking if she had not seen the sign outside. After my daughter said she had not, the employee said the product would be available tomorrow, and when my daughter happily asked what time, she again replied, "It's on the sign outside." My daughter is a very polite and well-mannered girl, and she left the store feeling upset and disappointed. I have rarely seen such a lack of courtesy, especially toward a child who was simply asking a normal question. With the extremely high prices this store charges, the very minimum a customer should expect is basic education, kindness, and willingness to help. I feel sorry for the owners and investors if they are unaware that this is the kind of customer service being delivered in their store. One star.

    Toy Town is like a dollar store with FAO Schwartz prices, but I brought my 3 young children and…read moretold each they could buy one toy because we had 3 $10 off coupons from eating at the adjacent restaurant. Nowhere on the coupons does it indicate that it is only valid with a $50 purchase, but that's what they said when I tried to redeem the coupons. I didn't want to spend $150 to save $30 and left disappointed.

    Five Below - toys - Updated July 2026

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