This 5 Guys is so nice! Clean bathrooms and dining room, their service is friendly! Our burgers were amazing as usual and we split a medium fry because I can't eat it all myself. Lol I love that they have malt vinegar for the fries. There was a huge party of 11 behind us, and by the time I went to bathroom to wash my hands they were seated and food called minutes later!! I was so impressed that they had all 11 orders hot and fresh at the same time!!! read more

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Anytime I'm craving a burger and I don't necessarily want like a drive through type of burger - I'll come to five guys because it's the closest thing to in and out (I'm from SoCal). Although the price is pretty steep compared to a Burger King or McDonald's - their burgers are superior and I don't mind paying at that price once in awhile. I definitely would say that this location is pretty okay - they have a lot of workers even though I never really see a lot of people there. The service is okay, it's not great, but it's not bad. Overall a good place just to pick up a good burger. read more

Don't believe the 'ready in 5 to 10 minutes' while placing an online order. It's more like 25 minutes. People ordering in person were getting their food sooner than the online orders. I was able to speak with the only person who could speak English and my order was completed, but still took 25 minutes. Ridiculous read more

Great burgers! Amazing service would definitely come back not as expensive as I would think! Thank you!

Called at 3:12 to place my carry out order. At least 5 people came in while I was waiting for my food and they were all served first. Not sure why I even placed an order prior. It is currently 3:58 and everyone around me is eating their food. read more

Friendly atmosphere with pretty loud music fitting for a burger shack. Coke 100 machine offers any flavor sugar water you can dream of. I had a bacon cheeseburger and fries, but they have BLTs and hot dogs too. They're pretty famous for their milkshakes, but that's not my cup of tea. Clean floors and a lot of decor to keep your mind entertained while they fresh grill your burger. All in all at great experience! Good for families. read more

This location was very dirty which seems very unusual for five guys. Usually their locations are very clean and tidy but this one was not. Almost all the tables had food underneath them and the table tops were dirty on most of the tables. Some of the tables didn't even have chairs around them. Also the employees seemed pretty lethargic. The younger gentleman who is in charge of the french fries and bagging food had a very dirty apron on and was wearing gloves that looked like he had and change them in 24 hours. Kind it was gross and he looked gross just not something you want to see when you're trying to get food. I will say hamburgers are very good but cleanliness seems to be an issue here at this location. read more

I am a big fan of five guys. I try to visit one every time I travel for work. I have been to this one quite a few times and have always had a good visit. Food is quick and fresh. Today I stopped in on my way thru going home. I walked in and the associate behind the counter seen me and rolled his eyes and acted like it was killing Jim to take my order. He just asked " What do you want". Seemed like a customer should get treated a little better. He took my order went behind to the prep area and got on his phone. I watched another customer come in and he had the same response and attitude. Makes me not want to visit this location again. read more

This location has gone downhill. They keep skimping on the fries and the prices went up. At least the taste hasnt diminished. Their pop machine has been broken my last 2 visits. At least 1 of 2 was working. read more

So the Five Guys are much improved here in this area compared to the ones we experienced in New England. I do feel that the quality/consistency is much better than some places we visited. Only if the product overall would be better, to give it 4 stars. Since we regularly have to wait at least 5 minutes on order ahead orders, but then at least the stuff hasn't been sitting there done for 5 minutes. I would have to recommend giving the cajun fries a try, if you're up for it, since they don't do too much to make it over-powered, but enough to help the fries. Whenever we have ordered here, which we do ahead online, we have not noticed many customers either waiting or eating in, which is not the best indicator. read more

I have no problem with Five Guys. If the food was less intense, I'd go more often, but then it wouldn't be Five Guys. You get a greasy burger with 15 different toppings on it, and it's a delicious mess. You order fries and they basically fry up a 5 lb. bag of potatoes for you. That's what goes on here. From the time you step in until the time you eat is typically about 10 minutes, so the speed is right in-between fast food and a casual sit-down chain place. You can find a better burger, but you'll pay more and wait longer. You can find a cheaper burger, but it won't be as tasty. It's worth noting that this location is clean and the people are friendly. I've never once waited for a burger without seeing someone there pick up a broom and hit the floor. read more

The employees here are super polite. If it's not busy food can be out in 5-6 minutes. I usually order a grilled cheese with all the fixins but once they accidentally put the meat patty on there- I showed an employee and the manager apologized & refunded my money and had a fresh grilled cheese ready in a few minutes as a replacement. If you're unhappy with something here- tell an employee & they will make it right. read more

First time at the Eastgate 5 Guys. I have been to two other locations multiple times. Blue Ash and the location near Northern Kentucky University. I ordered and the cashier could not care less. I stated I was dining in. I was given a number to listen for. This is different than the other 5 Guys. Not sure if that is the norm now. Nice drink station. When my order was ready it was in a bag. Hmm. Is this the norm now too? Nothing was what I was used to in this setting. I can't say anything bad about the actual food. I did receive a double instead of a single. Not sure what word she misunderstood when I said I wanted a cheeseburger. But, the food was good. Tons of fries. Enough for two people. I just did not care for the atmosphere. Or the to go bags. Very off putting. read more

Love the food, however one of the managers accused me of stealing a burger!!! Lol.... Yep actually accused me of stealing a freaking burger! She needs to be fired for that crap! I ordered online and they didn't get it for some reason so I went to the car and got my phone to show them and she swore that I picked up an order and took it to my car! Rediculous! read more

Solid burgers and fun people usually behind the counter. If you get the burger with EveryThing minus the items you don't like, it's like having a fun salad you can hold in your hands, you can even get it paleo style with lettuce wrap instead of a bun, these guys specialize at stacking that tall mound of stuff. read more

35 dollars for myself and two small children... then they took forever and messed up mine and my son's burger. They took forever to remake as well and didn't offer to refund any of it. I will not be returning here. Food was good as usual but that's irrelevant when service is this bad. read more

Our favorite burger joint. Friendly staff and great fries from different farms around the country every day too.

We ate today spending $30 for 3. We typically love 5 Guys, not here. 1st what happen to the fries? First so salty, horrible. 2nd the sz. They seriously shrunk & no one said at time of ordering knowing we were sharing! I mean, chk the pics! Next was the 2 burgers where cheese was ordered. Cheese was ice cold, unmelted & hard to deal. Lastly both pop machines were malfunctioning w/too much what could be seltzer. read more

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As of this writing, Five Guys has a 2.5 star rating, which I think is unfair. C'mon, guys! This place is way better than the dirty Arby's down the street! I think the burgers are quality-- not the best, but tasty. And I appreciate that when I ask for mushrooms, I get a big handful of mushrooms on my burger. The "small" burger is plenty large enough for me-- and probably for you, too. Only get fries if you have someone to share them with or don't mind throwing food away. For me, the self-serve Coke Freestyle machines give the extra half-star. It may seem silly, but it's so fun to be a mad scientist soda mixer. read more

Visited here today to get a bunless burger. They are VERY good with gluten allergies. They asked if it was an allergy, I said yes, and they immediately changed their gloves and had one person prepare my burger start to finish. I appreciate that! They also do lettuce wraps if you'd prefer! Ask for extra pickles! read more

I've never had a better burger wrap! The staff was awesome and friendly, and he food was delicious. Clean store too!

The food is p good but -3 stars cuz no Dr Pepper. Dr Pepper is a staple in my diet and missing it at this meal is close to unacceptable. Pls fix this Love, Your not so happy customer read more

The place was dirty, tables not wiped, bathroom dirty, floor dirty, service was SLOW! Not up to Five Guys reputation.

I just really want this place to be so much better than it is. I had been to a Cleveland location a couple times before they came to Cincinnati, and was very excited when they started to move into the area. I have been to this location a couple times and am just always left wanting more! The fries are ALWAYS stellar, I will say that. And they do have a good burger, it just isn't anything special or as good as I remember it being in Cleveland. I do like that they do have the fancy Coke machine where you can fully customize your drink. All in all, it's a good burger, just won't knock your socks off. read more

Five Guys is the newest eatery to open in the Eastgate area. Taking up residency in the old Cici's Pizza, this particular location has been open for about three months now. I had driven by it a few times and had taken note, but it wasn't until recently that I had the opportunity to stop in. Now I had never heard of this place and wasn't aware that it was a national chain. All I knew is that the sign on the store said "Burgers and Fries" which gave me a pretty good idea as to what the main feature was going to be. Come to find out they also do hot dogs as well. Since I was completely unfamiliar with this restaurant and as such had no idea what to expect, I had absolutely no expectations (good or bad) going in. Walking in the first thing I noticed was lots of red and lots of white. From the lampshades to the wall tiles, from the employee uniforms to the giant bags of potatoes piled up in the front of the store, from the menu on the wall to the Coke machine at the drink stations, it is all red, all white, all the time. The tables are mostly those small ones that can seat up to six people all around, with a smattering of high tops for variety. All of the tables and chairs are made of that light-colored, sturdy, wood that you normally see being used in high school wood shop classes across the nation. A number of other first impressions; the big box of free peanuts is pretty cool. The uber-loud Top 40 music that's blaring inside, not so cool. Not that it's bad music, it's just a constant loud that gets irritating after awhile. While waiting in line I glanced around and noticed a few things. There was a small chalkboard that named where the potatoes that were being used for the fries came from. I thought that was kind of neat. I also noticed that all the ingredients being used were fresh. That is always encouraging, especially given that we're talking about a fast-food joint here. After placing my order I waited about five or six minutes. That gave me plenty of time to check out the dining area, which was a little dirtier than I would have wanted to see. Not sure how often they take a broom to the place but it was in dire need of one right then. Also went and got my soda at the digital Coke machine. Had never seen that before. And I am not going to lie, it took my ten-year-old daughter to show me how to work it right. That's just shameful. For me, not Five Guys. There are copied articles and reviews all over the walls in the dining room (and the bathroom as well) bragging on the various Five Guys across the nation. Speaking of the John, the urinal in the men's bathroom was really low to the ground, so unless you don't mind a little bit of splash-ege on your shoe, go with the toilet bowl. They called my order number and I went up and got my food. I went with the Bacon Cheeseburger with all the toppings, a large drink and regular fries. Total cost was $13.07. Sounds a bit steep, but again, all ingredients are fresh. If you want the same order for less than five bucks, go over to McDonald's. But don't gripe about the quality. I took my brown paper bag with my fries and burger, looked in and noticed that the fries were everywhere . I had to shake the bag a couple of times to find the carton for the fries. Then when I reached in and grabbed my burger I had to navigate past the fries and grabbing hold I pulled my hand out, a hand clenching my burger, a hand all goopy with mustard, mayo, and ketchup. So my sandwich wasn't well wrapped and my hand got all messy because of it. A little bothersome, but not a catastrophe. As for the quality of the food, I'll start with the fries. The fries were amazing. Whatever they're using to season them, don't stop. They were fantastic. They provided both ketchup and vinegar to dip them in, and they both taste great, but honestly the fries by themselves do the trick. I also love how the fires didn't really have that greasy feel/taste to them. That might have something to do with the fact that they don't use any trans-fat to cook their food. That has to be a plus. The burger itself isn't bad. And yes I am aware of the fact that that is not a ringing endorsement. But honestly, for the amount I paid, and the fact that the food was fresh I expected a little more. I also didn't like that the burger patty was far bigger than the bun so for the most part I was holding meat in my hand and not bread. Additionally while I love that all the extra toppings are free, and fresh, and tasty, the extras are what made this burger such a disappointment. Extra toppings should enhance a burger's taste, not overpower it. Such was the case here. overall, it was a pretty average burger at best. I was hoping for more than I ended up with. Not a horrible experience but neither was it the best. Mahaol, and okay. read more

For what this place is, it's really good. The fries are great, burgers are fresh and delicious, and the price is just about right. Even though I know the burgers are made to order, I will say that it always takes a bit longer than I expect to get our food. But it's worth a little wait. read more

My wife and I stopped in for a late lunch this past weekend. I guess a burger patty that is little larger than a White castle patty is acceptable to some but not me. I showed my wife and she thought nothing of it. I on the other hand have found another so called restaurant I won't be visiting anytime soon. Oh and for as small as the crowd was the staff could have wiped down the tables! read more

Love their burgers and fries. Its been about a year since I've been here...I'm disappointed that food costs have driven down the amount of fries you get with your order, also, the hamburger patties are way smaller. Usually the burger is a big mess (which I love) and unmanageable. Now I feel like I'm holding a mcdouble in my hand. Disappointed a lil bit. read more

So I am a big fan of the food - you can order the burger toppings as you like. I like the soda machine - the new digital kind. I enjoy the fries pouring out of my cup. My main compliant is the store could be kept a bit cleaner. The past 2 times I was in it was noticeably messy in the dining area. I'm hoping it doesn't become a bigger issue, as I'm surely not the only person to notice. read more

The burgers are pretty good quality and the service is fairly quick. I wish there was a way to make the burgers a bit less sloppy. I do enjoy that their are a number of different topping choices at no extra cost. Also, you would think that ordering online before pick up would ensure a shorter wait time, but unfortunately that has not been the case. It is almost as if you have to remind them that you ordered online when arriving for pick up. As for other locations, I do not know. I feel it is a bit overpriced for what you get. read more

First time ever online-ordering or ordering in general from five guys and when I got there told them I was there because I was two minutes late and proceeded to wait 10 minutes till I asked the lady at the register, the sandwiches were already made. Overall i wasvery confused on how to pick up my orderfrom there and had no help in getting my online order from anyone read more

I love these burgers and I crave them. I'm not a burger person. For some reason, l love 5 Guys burgers. Staff is always friendly. My one complaint is how loud they blare the music. Absolutely ridiculous. Do not plan on having conversation. Come here with your obligatory lunch or dinner guest that you have no interest in speaking with. You can use all non-verbal methods of communication and just nod your heads to indicate you are in agreement as to the pure deliciousness of the burgers. read more

Undoubtably the best burgers around here. Just the right size for a hungry appetite, and don't order anything larger than a small fry. That is way more fries than most people want. They have the new coke machine with like 100 flavors too. read more

Best burgers in the city...amazing for fast food. I'd go there more often if they'd serve shakes they'd double their revenue...what are these guys thinking?! read more

I m mystified why people like Five Guys. My suspicion is that Americans prefer quantity over quality. There were certainly no catwalk sized patrons when I went there to pick up an order for my wife and son. Burgers range in size from big to huge. The gimmick on the fries is to pour in more after the cup of fries has been added to the bag. (Note: place some towels under the on the seat so your next passenger does not get covered in grease when you put the grease soaked bag on the seat.) Fries are limp and greasy. Great place if you are already jumbo sized... not so good if taste is a priority. read more

the food does not live up to the hype... there is nothing about my bacon cb that made me say WOW. it tasted like "an burger" read more

For a restaurant that sells only burgers, fries, hot dogs and a couple of other sandwiches (and that's why I'm giving it 4 stars instead of 5), this place is great. First thing, the place is clean and the employees are friendly, fast and attentive. That already gives this restaurant a big advantage over most of the other restaurants in the area. Second, they make the best burger in the area. Much better than the local Burger King and Sonic, which often make mistakes and/or don't provide hot food, way better than the local Wendy's which not only makes mistakes and serves cold food but is dirty and has rude employees as well. McDonald's ... the whole chain has been a lost cause for over 30 years now. I used to have to go to Butterbee's over on Beechmont Avenue, Roney's on rte 32 (now closed), or Main Street Cafe in Newton if I didn't want to go too far for a good burger ... the burgers at Five Guys are much better. All ingredients - patty, buns, vegetables - are fresh. Patty is served hot and is a good-sized burger. Buns actually have flavor (pay attention, you other fast food restaurants). The vegetable toppings don't taste like they've been soaked in chemicals ... they actually taste like real vegetables. I'd prefer sliced to diced onions, but that's not a big deal. Also, the burgers are pricier than those of other stores, but they're definitely worth it. read more

Love it. The burgers were fantastic. The service was extra friendly, the super soda machines are great and the cajun fries are amazing. The portions are great as well, they provide a ton of fries. The dining room can sometimes be a little messy depending on how much business they have had in a day but nothing annoying. I enjoy it. read more

Good burgers, a little pricy but it's worth it. Plus the extra fries dumped into the bag are a nice perk... Love the complimentary peanuts

Although the wait was a big longer than I expected, my burger was nearly impossible to put down, and the fries were perfect. I can't say how the food would hold up for a to-go order, but to eat in, I was more than happy. Big portions, and it's worth the stop just to check out their really cool soda machines. I'll definitely go back. read more