On 3/10/2026 at 6:20:29 PM I placed an order off the phone app after seeing the news for BOGO FGAFTERPARTY. I followed all the instructions and could not find a place to include the promo code. Once the order was placed, I tried to cancel the order and could not do so via the app. I drove to the Five Guys, after calling multiple times to no one answering the phone, to speak to a manager. Not only would the manager ignore me, but she also rushed my order and said "here". After explaining that I wanted to cancel my order before it was made and wanted a receipt for the cancelation, she simply walked away and back to making other orders. Never again! read more

I've eaten here a few times over the years. I have no complaints. I have alway gotten a good burger. The other day I stopped by for dinner. Got me a small fry, drink & a double cheeseburger. They now put the fries in a pouch, no more cup. It still seemed like a lot of fries for a small. I liked the burger a lot. Hot & juicy, made like I wanted it. The price point is lousy sadly. It was chilly in the restaurant , however a steady stream of people were in & out & it was 18f and breezy outside. It's good,but it's pricey. But hey, free peanuts baby & the Super Soda Dispenser ! ! read more

There are so many "fast" burger places and many new ones popping up daily. This is by far the best. For the price, it is fresh, moist, and full of flavor. read more

Visited the Westlake Ohio five guys. The burger I ordered was disgusting the lettuce tomato and the pickles were off tasting I'm disgusted with eating out I don't think I'll ever go there ever again. The french fries were very salty read more

Ordered for pick up from this Five Guys location today(11/27). Simple order, one cheeseburger with tomato, 2 hot dogs, one order fries. Got home, opened it, this is what the burger looked like: I called the store, and the only thing the manager would do was make me a free burger which I had to drive back to the store to pick up. No offer to comp the meal even though I explained that the rest of the meal would be ice cold by the time i got back home. I again made my request in person at the store , but no dice.The manager just didn't care. Thought you might like to know. read more

Five Guys - two halves of a sandwich on tin foil - Burgers Near Me - Fairview Park, Ohio

Five guys had free toppings and extras on their sandwich's. The peanuts are free if you dine in. The shakes have about 15 toppings/mixing that you can add in for free. They are located in Westgate Shopping Center in Rocky River/Fairview. read more

Five Guys - a hand holding a cup of coffee - Burgers Near Me - Fairview Park, Ohio

I will say I haven't had a five guys in a long time, and it tasted just as good as I remembered. I decided to get the burger with two Pattie's and no bun. Glad I did as they taste really good. If you don't get a bun it's put in a tin with all your toppings. Which I think again was great. Had to get the fries cause they are just the perfect amount of crunch. They were slammed right after I ordered so glad I got there when I did. read more

Five Guys - No bun Cheeseburger - Burgers Near Me - Fairview Park, Ohio

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This Five Guys is consistently the worst Five Guys in the country. I'm not sure why I still come to this location on a regular basis but today may be my last visit. They have always been stingy with the toppings. I consistently get the smallest burger bowls here than any other Five Guys. They always forget things. I've ordered bacon burgers that came out without bacon, and believe it or not, a cheeseburger with no cheese. They are always understaffed. Today was a busy Sunday afternoon and only 3 people were working. read more

Don't listen to any of these reviews. This five guys works their butts off to run this good business. The manager here is exceptional at her job and holds her employees to high standards. The workers are trying their best and are being helped along as much as they can be with everything happening in our day and age. Every reviewer never looks at the bigger picture. This location is great, the food is one of the best I've gotten from five guys, and the employees are constantly bettering themselves and the business. If you're going to leave a bad review, make sure you give the business the benefit of the doubt first. This place is always friendly and fast and if they aren't, you can tell it affects the workers just as much as it affects the customers. I'd recommend this five guys over any I've been to. read more

Employees harassed us while picking up an online order. Don't waste your time nor money at this location

While the East Coast vs West Coast rap battle of the 90's has since past, it still rages on for some when it comes to Five Guys vs In & Out. To me, yes they have the exact same concept and similar menus, but there is no comparing the two. Fair warning, if your allergic to peanuts, this is not a place for you. They cook in peanut oil. On the bright side, Five Guys is excellent for those who can only eat Gluten Free. The fries have a dedicated fryer, and you can get your burgers, shall say protein style. In & Out is better in their protein style because of the way they prep the lettuce. Five Guys has shreds of lettuce that they sort of make a burger sandwich. Usually if you add extras on, everything ends up falling out and you are left with a huge mess. One of the biggest downsides to Five Guys in the calorie count. Ohio, you would think twice if you actually saw the calorie content next to the menu items. Overall, the service was Friendly and quick. The place was clean and I really didn't have any complaints. Great place for a quick bite to eat, if you want to go on the lighter side, I would recommend the "little" options. read more

This Five Guys is always friendly and fast. I have never seen it packed in here so always ample seating. Nothing out-of this world food-wise but we're talking about fast food here people. The fries are tasty and the burger toppings generous and fresh. I recently discovered how much selecting 'extra cheese' enhances my experience! If you're in need of a quick bite in the area of Westgate, this Five Guys is a good bet. read more

I was outta my MIND hungry and we tried to go to Sweet Basil, Thai Spice, and even Chick-Fil-A, which were all closed on Sunday afternoon!! What?! Five Guys was the first place I saw after being screwed over by Chick-Fil-A. I'm happy that we came. It wasn't the first time have had it, but the first time dining in, and the first time in over two years. The burger was GREAT! I'm glad I didn't get a double. The fries were excellent too, unlike any fast-food fries I've tried. Thick- cut and so greasy it stained the bag. Disgusting. And awesome. Also, Coke Zero on tap. Even the parents were pleased. What more can you ask for? read more

If you want a burger with real meat and fresh mushrooms and actual, non-processed cheese, this is the place to get it. A lot of people think their burgers are the best in town. (I prefer Swenson's, which is better, but I wouldn't kick this burger out of bed for eating crackers.) Problem is, burgers are all they have - well, okay, you can get a hot dog. Or fries. Or another burger. So if you want anything else at all, you're kind of up the creek. Me? I like variety. You've had one Five Guys burger, you've swept the menu. If you're the sort of person who likes eating the same thing a lot, then this is the place for you. I'll show up once every couple of months when the craving for a burger strikes and Swenson's is too far away and Bearden's (the other best burger in town nominee) is closed, but otherwise I'll forget it exists. Oh, and if you're allergic to peanuts? There are cases of half-shelled nuts in the room, filling the air with deadly NUT DANDER. YOU WILL DIE IF YOU WALK IN HERE. Fo' reals. There's even a sign on the door warning you of your impending demise. read more

Humans are not supposed to feel certain things. For instance have you ever felt that you do indeed have a liver, right under the diaphgram in the right quadrant of your abdomen? Well eat the Five Guys burger and you will most definitely feel how this brownish organ which existence so far just vaguely guessed is kicking you in the abdominal wall, cursing you out and crying bloody tears of regret of being YOUR liver on the day you walked in that joint. Greasy and painful - two words describing my experience. And maybe their burgers are the best among all the other burgers that are supposed to clog your arteries and burn your liver - so what. As I am holding one right hand on a bag of organic spinach I promise my liver and the rest of internal organs not to return to that place. Ever. Amen. read more

Five Guys is out to prove that just because you're a chain doesn't mean your food has to stink. Anyplace where you can get a hot, juicy, freshly made hamburger with all the fixings - including sauteed onions and mushrooms - for under $4.00 is a winner in my book. Five Guys' newest Cleveland-area location, in Fairview's recently rebuilt Westgate Mall, has a clean, airy feeling, with high ceilings and old time rock-and-roll playing a decent volume. Every hamburger comes with exactly the fixings that you choose from their extensive list - about the only thing missing is chili and sauerkraut. The fries are fresh cut and a sign in the waiting area informs you what kind of potato is being used today as well as the state from which the potatoes originate. Ketchup and malt vinegar are available for the potatoes, and the soda fountain is self-serve with free refills. Five Guys provides a filling and tasty burger for a highly reasonable price. It's a great spot for lunch. read more

I've been wanting to try a Five Guys for a really long time. My experience was that it's less greasy than everyone kept saying, which was a good thing. The burger was really well done. Such fresh toppings and such a variety to choose from. We got a small order of the cajun fries and it was perfect for two people. They were just ok. I would get regular fries or something else as a side next time. There was a guy working the register and various other tasks who was really helpful with our ordering and a real cheerful fellow. read more

Five Guys - Burgers Near Me - Fairview Park, Ohio

These burgers are good. If you are hammered it's a 5 star kind of place, sober a solid 3.5. The first time I had it I ordered the regular cheese burger. Tip for the ladies whose mouths and stomachs don't expand like a boa constrictor's... go ahead and order the little sized burgers. They are still plenty big to hate yourself for consuming so many calories, but not so big you feel like you can't eat for a week. Of course the biggest perk is the mass amount of free toppings you can add to your burger. It's hard to decide, and yes there are some wrong answers. So follow Coco Chanel's advice and take one thing off when after you think you are ready. (I always thought that bitch was talking about burgers) read more

I ordered a burger the other day i took my food home and there was a hair in the burger i was very upset i wanted to go back and complain but i had a very long at work and i was tired so i threw away 15$ thank you five guys read more

Yeah, it's alright. I really like the addition of the milkshakes (fucking finally). While its a good idea, I think Five Guys can certainly come up with more new and innovative additions to a pretty cut and dry menu. Loved the strawberry shake I other day. And fuck the asshole armored van people that block you in, and the driver just sitting there on his phone who can't pull up 4 feet to let people out. Really? read more

I've always enjoyed Five Guys burgers. This location is no exception. The burgers are prepared well and the staff is rather friendly. Burger toppings are customer picked and there are several options to choose from. My favorite is the bacon cheeseburger which is pretty large actually. If you're not a big water you could probably split one with someone. Fries are overloaded into a container and there are complimentary peanuts! read more

I'm gonna say 5 stars. When you are hungry and driving around looking for a place that's not slam and you want to sit down,five guys is there. Plus a better burger Than almost anywhere. Always fast and good. Consistency is important to me. Especially with food. They always do a good job. Always make my food perfectly. read more

What a terrible experience, I flew in to Ohio this week on a family visit this week. They made my sons burger with CHEESE.... I requested that there is no cheese on his burger because he is lactose-intolerant . They clearly have customer service as their last priority considering the cashier couldn't even pay attention to my order. Midway through dinner my son started complaining of stomach pains. I checked his burger, and wouldn't you know it, there was a piece of cheese on the burger. Understandably, I was furious knowing that my son would later be peeled over, vomiting for the rest of the night. And of course this has left me running on 2 hours of sleep, and I will be sure to never go through this horrible ordeal ever again. I would strongly advice you to not visit this location. read more

Holy S*#t good. I can only justify eating here if I've ran about 6 miles before and been eating healthy for awhile haha. Don't bother ordering the large fries, the small order is enough for 2 people and the cajon style has too much salt stick with normal. Sounds weird but you gotta check out the pop machine here too - dunno how it works but they have 100+ flavors of major soda brands. read more

Yum. It's hard to stick to healthy and ethical/environmentally friendly food with places like Five Guys tempting me with their freshly made yet fast food burgers. This location is nice and spacious, with the assembly line working hard to turn out orders promptly. The number of options for toppings is great, and it's easy to customize your burger. Just one bite of these burgers makes some of the food guilt go away. read more

I don't eat red meat, but I am a french fry freak. They have the best fries and if you are new, get a small because they throw in a handful on top of the order. I love that they offer grilled cheese and I can get as many toppings as I like on it. Fave: A-! and pickles. The boyfriend loves the bacon burger. read more

Awesome location, freshly remodeled and a lot of fresh faces! The food is always fresh and the dining room is always clean! My favorite thing is a coffee double stuf milkshake, a cheeseburger with grilled jalapeños and mushrooms, mayo, and a1 and some Cajun fries with the five guys secret sauce, barbonaise!! read more

This chain does fast food burgers well. Love that the fries are fresh cut.

I feel like I'm eating a burger straight from my dads grill when I come here, but even better! The burgers are delicious!! The fries with vinegar is awesome and the pop machine is pretty cool as well. The peanuts all over the floor is kinda gross but whatever. I love it! Sadly I work right next door and I constantly want to go grab a burger, self control is necessary when you take the first bite! read more

Excellent staff and service, but five guys goes beyond their world class service to deliver world class cheeseburgers. The ingredients are fresh and compliment the high quality meat and cheese in a way only your taste buds can understand. If you are in the mood for a delectable, five star, burger give five guys your business read more

Best fast food burgers hands down, but the service at this location is abysmal. I ordered online, supposed to be ready at 5:30, but they made us wait until 6:20 before they gave us our order. We saw our burgers just sitting there while they were helping other customers before us. Then they forgot about us as we waited for them to do our fries. We will never go back there again, which is such a shame bc it was one of our go tos. read more

All i experienced from five guys today was their attitude and the over priced food its not that pleasant to be honest when i can go somewhere else for cheaper food and better quality. Its a big joke to go there because i ordered a burger and they gave me soup and called it a burger the bun was soggy here i do not recommend it what so ever and the lettuce was brown today for some reason. read more

Great place to eat! And they helped my brother with a philanthropy project in high school. Just be careful if you have a peanut allergy

Great place for a burger, fries, and a soft drink from the pimped out Coke machine. Five guys will never let you down!

Tried to go to this location last night (11/13/17) and pulled in front of the store at 8 pm. The restaurant was empty of customers and the workers inside, upon seeing us, promptly locked the front doors and began laughing with one another. The sign on the door clearly said they closed at 10 pm but I guess the workers would rather be on their phone and sit around rather than have paying customers. Never in my life have I been to a business with such unprofessional help and blatantly turned down for service for no apparent reason other than they were lazy. read more

The food was great but i have never seen such terrible management. I was with my friend eating in and some manager with blue hair had the nerve to pull out an employee and yelled at her right in front of us while we were eating in the dining room! How unacceptable, I mean, that is low. right in front of other customers in the dining room? pathetic and low. Instead of taking the young girl in the back away from customers she put the employee righton the spot and scolded her in front of EVERYONE. It was terrible and uncalled for and we felt so bad for the employee. She was in tears. That is unacceptable. If you continue to have this unprofessional so called 'managers' work at this location, I will never go back. That was very irresponsible and unprofesional of that manager (we couldn't get a name, but she had a grey shirt and blue hair, i will find out the name though!). You need new management at this location. this is not the first time we have seen management her do stupid s**t.. we just like to give people chances and benefit of the doubt, well, not anymore! I will also tell others to not go to this location until changes are made. I hope you take our comment into consideration, if not, then you guys just don't care read more