Hostile toward customers trying to use the restroom. Like, c'mon man. Your burgers are incredibly greasy and I just wanna wash my hands. No, I don't have my receipt cause I just threw it out along with the rest of my garbage. Gimme a break. read more

I ordered curb side, called multiple times to get a hold of them about my order, when i pulled up i expect the food to be brought out however the guy sat at the table playing on his phone. I finally got through to someone and let them know i was there, he said a team member would be out. I entered my car information for curb side thinking he was coming out however he still sat there. I walked up to the door he came out (not wearing a mask) handed me my food and a drink. I told him i don't think it was my order because i didn't order a drink. He confirmed my name so i walked back to my car. I checked my order and noticed they did not give me my Cajan fries. I tried calling and kept getting mail box is full. When i walked back up to the door the guy who wasn't wearing a mask the first time started walking towards me while putting on a mask. He opened the door i said my order was supposed to be one cajan fries. He said they didn't have cajan and said to call corporate office about having it removed from their website. I asked how come he didn't call me to let me know about my order. He said he didn't need to. I asked to speak to a manager he said he was it. His name was Alex. I felt like my service at this store was awful. My order came to almost $50, so for my service to be this terrible isn't acceptable. I understand people are under stress during these times however if you can't open a store with full capability of holding a good standard service then you shouldn't open your doors. This was a terrible experience. Oh and the drink i was given was because in my receipt it said green crv Honda (my car type) they took it as a green tea drink. ‍ read more

Five Guys - Curb side directions that was completely false! - Burgers Near Me - Philadelphia, Pennsylvania

They are horrible, the management can not control the staff language cursing and them slacking off. Do not recommend.

The service must have tightened up a lot. Cashier was really friendly, got my food in a very reasonable amount of time. Just a heads up that the regular burgers come with two patties, and little comes with one patty. It's a lot of meat lol. If you get everything, it comes out looking like a giant stuffed meatball. You can order with any toppings you want with no added fees. Try the cajun fries. read more

We all know 5 Guys. Great burgers, an OD amount of french fries, delicious shakes.....this one is no different. The location is different, though. West Chestnut Street after school lets out is.......vibrant. This is where the local teens choose to roam and kids being kids, there's a lot going on most times. I appreciate the 5 Guys Staff for working to keep the restaurant a place of business free of loitering teens and others who could ruin a fast-casual dining experience. It's the little things like their diligence that makes the difference between grabbing a quick bite there versus heading to another eatery and it's very much appreciated. read more

Burger was okay but customer service was bad. I waited reallllly long for a simple cheeseburger

It's way better than McDonald's, up there with Burger King, not quite Wendy's and doesn't hold a candle to In N Out. I give 5 Guys an extra star because they have 'Little Cheeseburgers.' I don't have much of an appetite and hate to waste food, so this is the perfect size for me. However, the whole props for logical proportions goes out the window if you get fries and a soda - the "small" ain't so small, unless you happen to be a giant. I was also stunned by their choice of music. During my lunch I was treated to songs by such classic rock faves as Chicago and Toto. Maybe this was their way of making sure customers weren't lingering too long? read more

Q: Who loves Burgers? A: Literally everyone. Sometimes, the way to a person's heart is through a juicy hand-formed burger, made to-order --and there's no where better than Five Guys Burgers. I'm not talking about gourmet burger here, just a tasty, and satisfying burger. Five Guys Burgers and Fries serves burgers, dogs, and sandwiches. Five Guys Burgers and Fries features fresh-cut french fries (Five Guys/Cajun style). Five Guys Burgers and Fries have the crazy Coke freestyle machines. Tips: 1. If you do not want to end up with a food-coma, I advice you to get the "Little Hamburger/ Cheeseburger". You are welcome! 2. Add as many topping as you want- All FREE! 3. If you ordered the famous fries, which you should, get the regular size. a) you will get an overflowing bag of fries, no matter what size you have ordered. b) You will save about $1.76 ( R: $3.19 L: $4.95). Three and Half Yelps. read more

I very rarely consume red meat and french fries, due to the kind of effect it has on my stomach. Sometimes however, you get the urge. And when I get the urge, it's Five Guys time. Pretty damn impressive for a chain - these burgers are fresh and delicious. And the Cajun fries, drowning in Cajun spices, are little potato slices of heaven. The only problem is - your breath will be plagued with the spices for about as long as it takes to get through your system. Ha. Surprisingly, I don't feel like death after eating here, but it definitely makes me sluggish. Not recommended before or after strenuous physical activity. read more

I had a hankering for a Five Guys burger the other day and as soon as I scarfed it down, I was in a state of deep regret. Okay, I like Five Guys. I think their food is better than most fast food places. The burgers always taste decent (though somewhat sloppily thrown together at times), the toppings are free and they give enough fries for you and a friend to share (they're pretty filling--seriously, a handful of those and I'm spent). But less than five minutes after eating this crap, I still get that ew-gross-I-just-ate-fast-food-and-it's-sitting-like-a-hunk-of-clay-in-my-stomach feeling. I've yet to meet a fast food meal that doesn't make me feel like poo afterward, no exception here. For that, I can't give any fast food place (unless they serve some bombdiggity fries a la the Girard McDonald's) more than three stars. I will say though, Five Guys is definitely better than any Wendy's or Burger King (gross!) in the city. And this location is always pretty clean. That helps. read more

Hungry? Want a greasy brown paper bag full of french fries and grease, with a couple beef paddies, a bun and some other shit down at the bottom somewhere? Then go to Five Guys. I'm not one to put too much stock in presentation, but God damn...The stuff they serve there looks like something about to go in the trashcan, or something that fell on the floor and the cooks give to bums through the back door. And just because it looks like trash, I'm not saying that it also tastes like trash. It's very tasty. It would be impossible for it not to be. It has about 3 trillion calories and all the delicious fat you can wish for. If these burgers were just a little cheaper, this would be a rave review. But at around $9 or so including a drink and fries, you're up against the ROYAL BURGER, which everyone knows is the best burger around. At least, it's better than a bag of greasy ingredients thrown together. read more

I do not eat beef. Therefore, five guys made me sad :( not many options unless you get grilled cheese AND get lots of toppings AND put fries in your sandwich. THEN maybe you got something substantial there. I like their fries. But otherwise, I get sad seeing no other options besides so much cow :( They do have a mean kosher..hot dog? hamburger? i forgot what my kosher friend got? read more

Skip the Wendy's down the street and come here if you are in a burger mood. Quick, greasy burgers with a bunch of different toppings. Always hits the spot. The fries... not so good. Be careful. They will shovel more and more into your bag. I think this is an attempt to get rid of them. Keep the burger, hold the fries. read more

Went to Five Guys and thought, "hey this is going to be a great experience." I left Five Guys and thought, "hey, that was a lot of calories." Be prepared for unhealthy. Be prepared for the unhealthy. You can load your burgers with whatever you want, but it's nothing special, and in the end it just feels like a Whopper Jr. from Burger King. Don't let it fool you! Some facts: The burgers are pretty soft and juiceless. The fries are geared towards quantity not quality. There are no shakes or malts or juices--just a couple fountain soda selections. Some things that are tolerable: The walls are decorated in slogans and quotes about the business. I think my favorite one was "several cuts above fast food," which is not exactly a compliment. There are peanuts on every table--a call back to the fifties perhaps?--I will never understand. You can't beat the price for the amount of fat and calories you're getting. read more

For fast food, five guys is really good. Very reasonably priced, yummy, fresh burgers with very fresh toppings, and about as cheap as burger king. Great fries too! And despite that there is ALWAYS a line out the door, they move very fast, and get you in and out in no time. read more

I was reminiscing about In and Out two days ago, and it got me thinking - is there a burger (and solely burger) joint out here in Philly that I enjoy. The answer was yes! Five Guys. But I should be fair. You can't really compare In and Out and Five Guys. The former is light and portioned just right; the latter is heavyyyy. Every time I eat Five Guys, I feel like I should start running again. Then I order Five Guys' Cajun french fries. Enough rambling - this is my fav place to get a quick burger in Philly. It's clean, the service is prompt, you get free peanuts and the fries are absurdly tasty. I come here whenever I'm in the area and have the slightest pangs of hunger. read more

This review is based on having a long history with Five Guys, since they started in Virginia. This would be 4 stars if it were my first experience here, but the ones in VA do it better. As in, unlimited peanuts, filling up your bag with fries (this location just gave me the paper cup's worth and a few extra), and better service. That being said, my Little Bacon Cheeseburger was delicious. They got my fry order wrong. Around noon, seating became a battle (I recommend sitting by the window in order to avoid being sideswiped by people in line), and a group of well-dressed office guys blocked the soda machine for entirely too long (can't a girl get a Diet Coke?). Avoid the lunch rush if possible, and try a Virginia location if you want your money's worth. read more

On a recent Thursday between meetings I needed a quick bite. I was thinking Wendy's and lucky for me the line was crazy, I remembered Five Guys was around the corner. I quickly ordered, was very impressed same toppings I use at home (tomato, fried onion, cheese and BBQ sauce) perfect the wait was under 5 mins. How do this guys do it? There is nothing special with any of the ingredients...The burger was one of the best ever. I am hooked! read more

They get 3.5 stars, really. I think the burgers are a lot like Wendy's, honestly. The differences are that they are the bit thicker, they toast the bun and you get more topping options. But the quality and flavor is similar, which is not a complaint because I do like Wendy's on occasion. But honestly, these could never be 5-star burgers because they are all cooked well done. I like mine still bleeding and, if possible, still mooing and I'm willing to accept the possibility of food poisoning. Last time they forgot the cheese on my little cheeseburger with everything. But they usually get it right if you don't order with a big group of people. The fries are pretty good, definitely fresh and greasy. I like the cajun ones the best. The burger buns have a weird chemical flavor that I do not like. That is probably my biggest complaint other than the fact that they are overcooked. Still, it is very cheap, especially since the last local "gastropub" burger I had was $11. read more

Today was my second ever visit to Five Guys and it was certainly a step up from the first visit. For all you Five Guy newbies out there - be advised that a regular burger (or cheeseburger, bacon burger or bacon cheeseburger) comes with TWO burger patties. If you only want one, order the Little Burger. I felt rather brave and ravenous today, so I went with a regular cheeseburger with ketchup, lettuce, tomato, extra pickles and mustard. They forgot the mustard, but I was ok with that. A few bites in and the guilt set in, especially as I stared at the pile of fries also sitting in front of me. The fries today were very fresh and not greasy, a major complaint I had from my first visit a few months back. Five Guys gets a bonus point for having malt vinegar readily available, but overall it was not a life changing experience. They do make everything to order and you're allowed to have as many (or as few) toppings as you'd like. Other than that, it wasn't all that memorable. read more

Foods great Service was outstandingly terrible. Employees stood around as the line just piled up. One person was making all of the burgers as everyone else stood shrugging. Took over 40 minutes, my refund was offered but the guy threw away my burgers because they refunded me. read more

Okay...I love burgers. I love fried things. I should love this place. But, I don't. :( The service is crappy (kind of par for the course for CC fast food joints, so I'll let that go), you walk in and essentially slide on grease...the burgers and fries literally do not taste like anything. I knew I had to be eating something because I could feel it in my mouth and I was missing $10, but there was nothing memorable there. Maybe I went too late to get the clean floors someone mentioned (I'm a later luncher), but I seriously would just prefer to go to McDonald's for a QP w/chee if I want a well done, thin burger. Blecky pants. I miss Goodburger. RIP Goodburger. read more

If I'm going to Five Guys, I'm going for the variety of toppings. I've been to handful of locations and all have been good, but this one is the exception. I ordered a hamburger with pickles, lettuce, grilled onions, mustard, fresh jalapeños, grilled peppers and hot sauce. What I got was a burger with pickles, lettuce and mustard. I was already 3 bites in when I realized it. Too late for me to correct this burger, and it'd be too long to make my friends wait if I were to ask the staff to make me another. Mistakes are mistakes, but missing more than 1/2 the ingredients is just someone not caring, and the store not having someone checking that the orders are being filled correctly. At $8.62 for a basic burger and a drink, I expect a little more attention to detail than I'd get at McDonald's. I will never return to this location, and when choosing to eat fast food in Philly or elsewhere, I will choose a chain that is more consistent and caring. read more

We order two cheeseburgers and a hot dog. you screwed up the order maybe put someone that wants to listen to the order this place was a total joke. read more

Sometimes you get stuck in Center City. You are a bit hanged over sometimes, too. Sometimes still, the only thing that will suffice is a cheeseburger with lettuce, tomatoes, raw onions, jalapenos, ketchup, mustard and mayo. Sometimes it needs to be a double burger. For all those reasons, you go to five guys sometimes. The burger is a bit sloppy, which makes it perfect hang over food. The choices of toppings are endless, though I've already revealed my hand here. Fries can be hit or miss, so I tend to skip them. Lines get long at lunch, so if you are hankering for a decent fast food sandwich, get there early. read more

Five Guys did not live up to the hype. I got the regular cheeseburger (note, two patties) with mayo, mustard, and fried onions. There was no option for real cheese instead of Kraft slices. The burger was okay. I do not understand the great love that it inspires in some people. The fries were soggy and unremarkable. On the bright side, I did get to see what a half ton of potatoes looks like. It was stacked up in the corner. Burger and regular soda cost about $9. Addendum 2011-09-20: My three-year-old tried their burger with everything last week (at the Bethesda, MD location). She gives it an enthusiastic thumbs up. Warning: the default burger is a double. If you want a single patty, you have to specify you want the "small" burger. I forgot. Addendum 2016-02-01: I'm downgrading Five Guys to two stars. The burger tastes okay, but it is ugly and squashed looking, so I did not enjoy eating it The fries were mealy and underdone. Little burger and fries cost about $9. read more

Love 5 guys but this one was terrible. Burgers borderline burnt, ordered large fries and got what's maybe a small back home. No utensils or napkins in bag after requesting them. read more

Didn't get a chance to get the burger, but the fries rocked! Or maybe I was just really hungry. read more

"Burger like it's your backyard." That should their slogan. Their burgers are awesome. No gourmet Rouge stuff, no Kobe meat just plain awesome burgers. Get the boardwalk'ish fries and can you believe they have Malt Vinegar! I can't say enough about them. Except that maybe they're a bit slower than 'fast' food, but that's not a big deal. Shell a few peanuts for yourself at a table while you wait for your number to be called, why don't ya. Oh and ya, i get it, i get it....you're generous with the fries....got it. How about some bigger 'fry containers?" Instead of the dixie-cup-runeth-over-of-fries bag. read more

Sometimes - check that, ALL the time - I wonder how on earth my bf stays so slim. Especially when I'll drag him out for an evening stroll and suddenly we end up picking up food for him. The boys metabolism is ridiculous. Like most men, he loves a good burger and yet had never been to Five Guys before. Some of our friends love the place and say it's the best of the fast food varieties out there. So while on a walk and heading back to our place his stomach starts making noise and he asks me if there's a Five Guys nearby. As he ordered a cheeseburger with regular fries (that I requested because YOU HAVE TO TRY EVERYTHING and one of my friends is obsessed with them), I observed the bare, cafeteria-like décor. I found the bowl of free peanuts and bags upon bags of potatoes an amusing component of the place; at first I thought the potatoes were charcoal since the bags are so similar, but 1) they use a griddle for the burgers and 2) those fries are clearly a mad popular menu item so they need those tons of Idahos. Let me tell you, he dug into that burger like it was a mini - I had barely sampled a few fries before I looked over and saw over half of it gone, and a content look on his face. He had to agree that it was a fine burger for a fast food place, but he wouldn't go out of his way for it (then again, he's quite the hoagie fan). The fries were tasty - that's what peanut oil is for - although you definitely need to eat them fresh because once they were room temperature they lost the crispiness. Glad we finally tried Five Guys out! read more

Love the burgers from Five Guys. The fries are too good, I have to order them without the extra on top or I'll eat every single fry.

Food: 4 stars Location: 4 stars Ambiance: 3 stars Price: 3.5 stars Service: 3.5 stars Recommendations: A great burger! Being a west coaster living in Philadelphia, I have no choice but to compare Five Guys to In 'N Out Burgers. The hamburgers are both well done. These are the two best fast food burgers out there. The edge that Five Guys has over In 'N Out lies in the French Fries, Peanuts, Topping Choices, Hot Dogs, Grilled Cheese sandwiches.... For all you east coasters who hear about In 'N Out Burger, rest assured that you have a equal, if not better option right in your backyard with Five Guys. I don't even miss In 'N Out since I moved out to Philly. Overall: 4 stars read more

My ratings are always based fairly, upon: (*) taste, (*) value, (*) friendliness (customer service), (*) quality, and (*) atmosphere. Being a burger snob, I have to say that I've always liked 5-guys. This location is neat, clean, usually REALLy busy (but they move people reasonably fast), and friendly. It was particularly nice today, on a rainy day, to have not 1 but 3 employees say "hi!" - or ask how my day was. I'm amazed, being its outside the norm for fast food AND for Philly. The burgers: Well, they're just good. Not good FOR me - but dang it all - they're just good. So were the fries. I'm a fan! I've been here before, and wouldn't hesitate to return. Tip: the lunch crown begins around 12: 10 here - go a few minutes early if you want to grab a seat Also: The music is a bit loud - but just below 'annoying' levels. I give them 4 stars! read more

This place has the distinction of being the FIRST place I ever ate at when I first came to Philly. It was a block from my hotel and I was STARVING. I've come back a few times since, and they've consistently delivered a great tasting burger. They have a pretty big list of toppings you can add onto your burger, but I usually stick to mushrooms on the junior size (their larger burger is pretty big, it's nice they have that option). It gets pretty busy during the lunch hour, but I managed to spend less than 10 minutes in there start to finish with about a dozen people ahead of me. Bring a wet-nap, and be careful, the bag tends to soak up the grease! read more

The little cheeseburger and the regular burger are very good. Fries have too much salt on them. They do not do a good job of packing food to go. And during the pandemic they should be taking better precaution to seal the customer's bag especially if it is for delivery. And, don't just throw the fries on top of the burgers unwrapped either. Shake Shack does a better job packing the food. But, 5G might have better burgers. read more

I try to limit my visits to Five Guys because I can literally feel my arteries clogging as I eat my wonderful little bacon cheeseburger ("little" meaning just one patty instead of Five Guys' standard two). The free peanuts are a plus, and the Cajun fries are the bomb dot com. read more

The burgers here are so greasy it hurts. Maybe I'm just getting old, but I find it kind of gross. The fries were nothing special, either -- I don't get the hype about this place at all. I'll save my cheeseburger allowance for the Fatburger that's opening in University City instead. UPDATE: 1. There are no longer plans to open a Fatburger in University City. Tragedy. 2. I ate here again and the burger was much better and not very greasy at all. read more

I find the burgers are reasonably delicious, and the multi-topping option is nice, but I mainly stop by for excellent french fries to go- usually burning hot fresh from the deep fryer. I don't always like to eat inside the restaurant b/c the fry oil sometimes seems to hang in the air at the end of the day, and if I stay inside for too long, I am faintly hamburger scented after leaving the restaurant. This could be a plus or minus, depending on your attitude or if you have a pet. read more

Located on Chestnut between 15th and 16th, the Five Guys store in Philly looks a bit humble. The interior is clear with classic red and white colored tiles that makes the place look like an old-timey diner joint. The walls are lined with awards and magazine reviews of the chain. The staff is friendly, it's a rarity considering this is Philadelphia. I guess there's a sense of pride about the store in general, the strange undecorative sacks of potatoes at the window front might have been a clue. Is the food really that good? Five Guys sells burgers, hot dogs, fries, soda and water. The menu is not too big but then there are all kinds of free toppings you can put in your burgers, so the combination is endless. Their regular burgers are made with two patties and their little burgers only have one. There are also price difference between a burger, a cheeseburger, a bacon burger and a bacon cheeseburger. The free toppings consist of mayo, relish, onions, lettuce, pickles, tomatoes, grilled onions, grilled mushrooms, ketchup, mustard, jalapeno peppers, green peppers, A-1 sauce, Bar-B-Q sauce, and hot sauce. Regular fries are big enough to share by 2 people and the large ones are probably enough for 4, they are fried with peanut oil, hand cut with some of the skin still on. They also have complimentary roasted peanuts for customers to snack on. I ordered a cheeseburger with grilled mushrooms, grilled onions, lettuce, tomatoes, pickles and mayo. The toasted sesame buns were toasted and not soggy, the beef was pretty juicy and not tough. Its size reminded me of what I thought of a Big Mac when I was young. It was big and satisfying and it tasted just like a Big Mac, accept nowadays Big Macs had shrunk and it doesn't taste as good as it did anymore. Of course, the burger could taste entirely different with different toppings and when you can tailor a sandwich to your taste, you couldn't really go wrong. The experience was also heightened by two girls who kept checking me out when I was ordering, smiled and decided to sit right by me throughout my stay, when I say girls they were literally in their teens or early 20s. I was, of course, flattered. lol. I'm glad I've tried Five Guys Burgers, the food is at least memorable and it is indeed a good burger, so I think I will return again. Maybe I'll try one with BBQ sauce and bacon next time, although it might not a good idea to go often, especially after I checked out the nutritional contents. Hell, life's too short anyway. read more

Five guys is great. This one is always pretty busy and pretty quick. What makes these burgers is that a) peanut oil b)whatever toppings you want for no extra cost?? c. the mini burgers and other options are also really great. Their fries are super tasty. And I might as well compare it to in-n-out: I prefer the peanut oil that they use for everything. They don't charge for extra toppings (though I don't recommend you get it all..it's a lot). The fries here are so much better than in-n-out's skinny runts that are all wilted. It's pretty awesome. Sometimes it's so crowded it's hard to find a seat. Story: I went with a group of people and my friend mentioned she always had the worst luck at "fast food" places. She ordered her burger and it came with no...patty. hahahahahaha it was so funny. (everyone else was fine..and yes, they gave her a new burger with the patty in it.) read more