Two weeks ago i went to Five Guys with my Dad and we both love their burgers, my Dad forgot they already had two patties and got a third thinking that they would give him a second only, i had to remind him about it after we got the burgers, but our burgers were really good, and the casian style fries are awesome, although they did have a bit too much seasoning bit still good! I recommend it to everyone i know read more

Ordered ahead for 8pm, pressed on-site early. Stood at the desk until 8:10 before getting acknowledged. 8 on-site orders went through before mine and it was only a small burger and small Cajun french fry for the order. French fries were limp and the burger was lukewarm with onions (ordered without). Got the order at 8:30pm. I would not have been bothered if order-ahead/online was unavailable but I ordered it specifically because I had somewhere to be and just got done with a long shift. read more

Good burgers with lots of options, something for everyone. Peanut lovers rejoice they have them by the box full. The bags of potatoes is a nice touch! We love it! Staff is always great and the food is delicious and fresh! Great layout for a busy restaurant. read more

Food was great loved the fries Staff was fast and friendly Burgers were a hit with the kids read more

It's ok. Just below average at best . Over priced burgers with almost no seasoning. Only salt I enjoyed was on the fries which were almost $5 . My burger also suffered from liquid mayo and no flavor for a $8 burger . The place was very clean which is surprisingly with the free peanuts upon entering the place. This won't be a place I look to return anytime soon . read more

Five Guys - Free peanuts - Burgers Near Me - Rochester, Minnesota

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Food here is always good! You can't beat a burger from five guys. It's always fresh, made to order, crazy amount of toppings. I like it how they put more fries in your bag with your order of fries but this time they didn't do that. Got me a little sad The only thing I would say is the cleanliness of this specific location was not as great. read more

Great food. Rob had a single burger and I had a veggie sandwich that was perfect (fresh mushrooms, green peppers, tomatoe and onions all sautéed) fresh cut fries and a vanilla milkshake. Delicious read more

The guy working the cashier at 555pm 8.1.2024 was very nice! I like burger time up the road also but five guys is soooo good

Most Five Guys are great. I've visited this one four times in the past three months. This is a very bad Five Guys. I write this tough, detailed review in sincere hope that management of the Rochester, MN Five Guys improves their store. They have a LOT to improve. +++++++++++++ First thing I notice is that the latch on one of the two front doors is still broken. This Five Guys doesn't care. One Five Guys gimmicks is a handwritten sign showing where the potatoes used in the fries are from. As ever, this Five Guys' sign is blank. This Five Guys doesn't care. There's no line, so I walk right up to the counter. An older man walks to the counter and stares at me. Says nothing, just stares. Rude. I order a hamburger, a little fry, and a fountain drink. $17.49. Five Guys can be good, and is certainly upscale from McDonald's. But that's a lot for a burger, fries, and a coke. To make it more expensive, their credit card machine asks me how much I want to tip. I know this is a growing thing at counter service places. But I'm not a fan, and think it degrades actual service at sit-down restaurants. So maybe this is more about me than about Five Guys. But I don't like it. After ordering, I tried to use the men's room. It was locked, so I assume someone was using it. I sat in the hallway and never saw anyone leave, I only saw disappointed men return after discovering like I did that it was locked. When I left, it was still locked. I then tried to get my soda. The store has two fountains. As on prior visits, the one on the left doesn't produce ice. It'll probably never be fixed. Because fixing requires caring. Five Guys advertising used to boast about having Coca Cola's Freestyle soda machines. I've never seen one here. Who cares. The sodas at this Five Guys are ALWAYS really flat. They don't care. Five Guys food is catsup-friendly: they sell hamburgers and french fries. Other Five Guys allow their customers to get cups of catsup through a pump dispenser. Here, there's a dirty box of small catsup packets. This Five Guys doesn't care. I ordered (and paid for) a hamburger. Not a cheeseburger, because I prefer hamburgers. I get a cheeseburger. I'm sure it would have been corrected if I brought it to their attention, but I shouldn't have to. They should just get it right. I wish you cared, Five Guys of Rochester. But you don't. See ya! read more

I travel for work a lot and it's hard to find places open past 8 or 9. This 5 Guys was open until 10. Even though it was dead in there and they were cleaning up. They helped me right away and made me 2 great burgers. Super friendly staff and the burgers were awesome. Highly recommended. read more

The portions are not indicative of what I have experienced in the past.' ordered a medium fry for $6.58 and was only enough for my 7 year old daughter. when I asked if it was really a medium fry the manager was rude and just said "that is all you get". Portions got smaller and prices have gotten sky high. can get a burger and fries at upscale restaurant for same price and avoid the attitude. read more

We've always gotten good (not fancy, but this isn't that kind of place) food reasonably quickly here. Service has been friendly and quick. The parking lot is a bit of a pain, but what can you do? read more

Burgers and service were great, but the music was insanely loud, you couldn't even carry on a conversation. Also every table was messy, we had to clean off a table in order to sit down. The whole place was really a mess, the floors were extremely messy. read more

Five Guys - Inside - Burgers Near Me - Rochester, Minnesota

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Are you kidding me? No one answered the phone - well except for once and they hung up after I said I'd like to place an order to go (absolutely had the right number). I tried calling several times...no luck. Then I thought I could have our order delivered so I filled out the order and then I got a message that they don't use a delivery service! I guess it's a walk in only ? I'm not fond of their wait time, especially when I'm too tired. So, gosh. If you are going to have a restaurant, maybe find a way for your customers to actually order your food. read more

We waited over a half hour. Our burgers sat for 20 minutes waiting to be bagged. One employee left to go get "help". Never saw her again. We got our money back and watched several people leave while waiting for them to take their order. The store was filthy, I mean dirty and sticky; and the bathroom was a total disaster. One of the worst I've ever seen. The sink was so gross I didn't even want to wash my hands. We used to love it there. Now it's a disaster. Close the doors. Do yourselves a favor. Do everyone a favor. read more

Prior to COVID, I traveled often for work. I have enjoyed many Five Guys throughout the country. This is my only negative experience. Stopped traveling home. Ordered through the app. Arrived at the store and waited about 20 minutes past our pickup time. Not a big deal since they were busy. Finally got our food and headed home. My son opened his hot dog and could not eat it. It was charred and hard as a rock. My burger was pretty crispy too, but had toppings so it was edible. Emailed the store and manager said they got a new grill, so still getting used to. He said he would send a gift card. A month later and nothing. Much better and reliable options in Rochester read more

Five Guys - Burnt hot dog - Burgers Near Me - Rochester, Minnesota

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We are on a trip and my friend said we should stop here to eat. I've never tried it before. I'm glad I did. I absolutely loved it. The burger looked and tasted so good. Like it's home made. Nothing like the other fast food restaurants. I would differently visit this place again. Also the service was great and fast. Everyone was nice. I loved it. read more

Five Guys - Burgers Near Me - Rochester, Minnesota

We've eaten at many Five Guys across the U. S. and this is by far the worst experience we've ever had. While we were waiting I noticed on the receipt that the order was wrong so I told the cashier. She initially tried to argue with me about what my husband ordered but did agree to fix it. When we got the food, mine was cold, missing the mushrooms, lettuce and mayo and my husbands was missing onions and had bacon that we specifically asked to fix when I spoke to the cashier. I spoke to the manager Robert and he said there was nothing he could do but give us a couple of free shakes. Sorry but how does that fix $32 worth of food we can't eat? We threw away our order and walked out. Will definitely be doing the survey and calling corporate. All he had to do was remake the order correctly. read more

Good greasy burgers! Add as many toppings as you want for no extra charge. Fries aren't my favorite but still good, kind of soggy but they are hand cut and they have malt vinegar to dip them in! One regular size fry easily serves me, the boyfriend, and my 8 year old son. My son really likes the bacon cheese dogs - which you can also add toppings to. Service is pretty fast and friendly. Enjoy shelling and eating peanuts while you wait for your food. Bonus Points: Caffeine free diet coke, malt vinegar, peanuts read more

Five Guys - Little Bacon Cheeseburger - Burgers Near Me - Rochester, Minnesota

Take out due to Covid and it was great. Everything was labeled. Fresh and burgers tasted great, even the fries were good being it was 1/2 hr after picking the order up. We'll be back! read more

Picked up a few burgers, Cajun Fries etc. They were tasteless burgers & both burgers, Cajun fries & French fries were almost "cold". I've eaten at Five Guys before here & even in Paris. This was far below All prior experiences. The expensive price paid for burgers etc made us wish we went to McDonald's... read more

First time ever - here or at any other location that my order got messed up. Ordered everything plus relish, just got relish on my cheeseburger. No gift card sent as promised. Another dissatisfied person came back in and was mad a heck that their order was wrong also. Seems like the cashier didn't know what he was doing. read more

The burgers are good, although very heavy and greasy, so if that isn't your thing, I'd stick with a hot dog when you visit. We don't go to Five Guys often and know when we do, it is an indulgence. The "little" burger is a single patty and plenty for me, but the "regular" burger is two patties and can be a lot. We usually just order one fry for the both of us because there are always plenty of extra bag fries. The service is usually good and food comes out quickly. You can see everything they are cooking and I like the transparency so I can see how clean the kitchen is. We've eaten in and taken out and had good experiences both ways. My only complaint is with the restrooms, they are usually a bit dirty and really, really cold! read more

Five Guys - Busy Saturday night. - Burgers Near Me - Rochester, Minnesota

they kept looking at me and i cut my finger on the shake cup. also all our fries were at the bottom of the bag??

The worst experience I've had at any restaurant in a very long time. My burger was raw and cold after a half hour wait. I travel for a living, so I eat out hundreds of times per year. I'm always casual about honest mistakes that occur at restaurants, but the workers at this Five Guys don't care about anything. It was like they were all somewhere else mentally. No one was doing there job including the manager. I'm bummed because this is my home town location and my son loves Five Guys. Unfortunately I'll never return to this location. read more

Obviously I have had Five Guys before. I like my burgers BIG. Most burgers taste good to me, so higher size per dollar the better. If I want to pay a lot for a high quality burger, I would go with Shake Shack. Lowest price for meh burger would be In N Out. Five Guys sits right in the middle. Five Guys load you up with fries, so that's good. The Five Guys here is average in terms of friendliness, quickness, cleanliness. Single occupancy bathroom that's averageily clean. read more

Where to start? Long wait, was told they had no ketchup cups (even though I could see a box of them in the back), bun was hard as a rock, had to beg someone to clean the tables and no soap in the restroom. Will not be back. read more

Good burgers, good fries, good shakes, what else is there to say? It's really good! Would recommend.

Be sure to lower your expectations a lot if you decide to eat here. I understand there's a serious labor shortage, but we could very clearly observe from the counter that the staff did not care one bit about speed of service. This was the middle of the afternoon, not even a lunch rush. The guy assembling burgers was moving at a glacial pace, and taking an extraordinary amount of time to put his gloves on. We waited over 30 minutes alongside 10 other people for our 2 burgers, watching a dozen half-made orders sitting on the prep table. When we asked the girl about the delay and pointed out the semi-constructed burgers sitting out and getting cold, she apologized, stating they were short-staffed. I'm sure it's hard to keep up with just 3 people in one kitchen, but *please, please, please* finish an order before starting the next one instead of letting everyone's burgers get cold. If a burger sits out for even 10 minutes (which ours did), it's not even warm anymore and no longer worth the $9. read more

I was excited to eat here for the first time. The burgers were great BUT the place was a pigsty! The floor was littered with dirty napkins, cup kids and misc gross stuff. The tables hadn't been wiped off and were sticky. The garbage cans were filled to the brim Five employees stood behind the counter not doing anything while 5 people waited for their meals. read more

The worst experience in a FIVE GUYS I'm just giving one star because you can't just give them a 0. 1. Our order came without some of the ingredients. 2. We went and ask them to fix the issue. 3. They send us back with the burgers to the table and made us wait for more than 5 minutes. 4. We went back again and made us wait AGAIN in the table. 5. Then they called us to go pick up the ingredients in a piece of tinfoil. So if you want to wait at a place for more than 10 minutes for your order, get it wrong, wait for them to fix it, build it yourself and eat it cold... this is the place to go. Not to mention that if you pay more than 30 bucks for something you expect the food to taste good and AT LEAST the service to be ok. Btw: Very dirty place. read more

Wow! This kinda of reminded me of In & Out a little, but so much better. It was so good. This place was packed. Really liked the concept too. The fries were awesome. The burgers were awesome. Hubby had the regular and I had the mini. Wow. My burger came with bacon, not to crispy and not to soft, BBQ sauce, grilled onions, mmm, and of course cheese. So good. Very filling and tasty. You must try it, you won't be disappointed. read more

Five Guys - Burgers Near Me - Rochester, Minnesota

Consistently good burgers. I like that you can add whatever topping you want though I can see if someone just wants a plain burger that it may appear as if they are getting ripped off. Oh well, maybe that's why you should be adventurous and get more than just meat and a bun. My favorite collection of toppings is lettuce, tomato, grilled onions, and jalapenos on a cheeseburger. The reason Five Guys gets a 4 instead of a 5 is because of their fries. I just don't think they are THAT good. The flavor is good, but I wish they were crispier. And you get an unreasonable amount of them. You definitely do not need a serving to yourself... so to those that think $3 is unreasonable for an order of fries... did you happen to notice the amount that they gave you? My husband and I always share an order and rarely come close to finishing them. read more

Big, juicy burger made exactly how I want and served piping hot? Um, yes please. I met my parents here tonight and I was a bit skeptical because of some of the reviews on here. My two kids came with so I was worried that there were no options for them. In reality, they have hot dogs, smaller burgers and grilled cheese sandwiches. They also have boxes of in the shell peanuts that customers are free to take and shell at their table. Although, I would like to mention that I think it is super rude that some people thinks its acceptable to throw their peanut shells all over the floor. None the less, the peanuts served as some honest entertainment as the adults chatted. I also didn't think it was too expensive; the cost was $51 for three adults and two kids. If you want cheap burgers, head to mickeydees. Random fact- did you know Kris Humphries' dad owns this joint? read more

I know that Five Guys is supposed to be the best burger around, but seriously, I just don't get it. Yes, the burger is good, but every single time I have gone they have been just dripping with grease. I always feel sick after I eat one. And the fries are not any better. Who likes looking in a brown paper bag and seeing it soaked with fry grease? No thanks. Pros: All you can eat free peanuts, made to order burgers with an abundance of condiments and toppings Cons: Heart attack city! read more

Tried a "Five Guys" today based on word of mouth that this place is "as good as In-N-Out". I'm sure that some do actually believe that a Five Guys is as good or even better than In-N-Out ... but I suggest that those people, like the majority of people in MN, have never been in an In-N-Out. In their lives. This is okay burger food for MN. Better than "McShite" as my friend calls it, but hardly anywhere near as good as any In-N-Out. Also, expensive. And weird wooden chairs that if you move them you realize are made of tin. read more

Good burger place for adults. Not so good for young kids. Yes they have high chairs, but thats it. No milk or juice. No kids meals. No chicken nuggets. No mac n cheese. Just burgers and fries. 4 stars for a quick burger and generous tasty fries. 2 stars for ignoring kids. read more

As a visitor to Mayo, it was a nice reprieve from all day at the clinic and the hotel. I went when it wasn't busy mid-day. So I didn't see any of the other issues reviews spoke of. Very clean, loved the peanuts, They made my burger without the bun and as a lettuce wrap which was awesome ! Thanks for being a good fir to my carb-free diet. read more

I waited for 15 minutes for one shake and the workers got orders after mine completed and handed out to other customers, but I had to go up and ask where my shake was and if I could get it. When I asked, they blamed me for not asking for my order earlier, and they never apologized for making me wait so long, they just asked each other why my shake wasn't made yet, and then they told me that they didn't know that I hadn't gotten my shake yet when I obviously had been sitting there with nothing in my hands for 15 minutes. It took them less than 30 seconds to make my shake, and it was apparently my fault for not asking for my order earlier. read more

My first trip to this place. Awesome. The staff behind the counter were very friendly and explained the menu to me since I had no clue what to expect. I ordered a Bacon Burger with a side of Cajun fries. While I waited, I grabbed a tub of free peanuts. Probably the best peanuts in a shell I've had in a while. The place as busier than a whorehouse on payday, but my food was done surprisingly quick. I took my greasy bag of food and sat at one of the few empty tables in the place. I give this restaurant credit, as soon as a table was empty, a crew member cleaned it for the next guest. It was nice not to sit at a ketchup covered table and have to peel my butt off a sticky stool when done. When I opened the bag..... holy crap the portions!!!! Enough fries to fill the trunk of a Lincoln Town Car and a burger the size if the wheels it rolls on. The burger was good, the fries even better. The Cajun spice was hotter than the devil himself. When in Rochester, I'll go back here. There is a 5 guys in Madison, but I doubt it could compete to the positive experience I've had here. Way to go!!!! read more