Went her late at night and had placed an order in the app only to be told they were closed and only…read moreone person was working. When I asked what I should do about my order a different employee responded and rudely told me I could be refunded in 24-48 hours or I could come back in half an hour for my food. I came back half an hour later and was then told again that I had to wait another half an hour for me food due to "NYS break regulations." At the very least turn off app ordering.... I would have gone someplace else but they had al reuse taken my money. Will not be returning. Management needs to figured out what is happening in their store.

This store was very clean inside and out. I went through the drive thru and was greeted with such…read moreenthusiasm. I believe the man who had cashed me out was the one who took my order this day. He was a joy. He was very much a people person and goes above and beyond for his customers experience. Thank you, Jordan, we will be back for that experience again. Not many places now adays make you feel welcome. They take your order and hand you the food. Not this man. You can hear the smile in his voice while taking your order and you see the smile at the window. Keep it up.

Service - slow and rude. Have had 2 mobile orders now that have taken 20-30 minutes past pick up…read moretime. Workers are rude and dismissive when you ask for an update. Food- skimpy on servings in comparison to other Chipotles. They pay no attention to the EXTRA added for items in mobile orders. Forgot drink, chips and other sides with each purchase. Overall it's sad bc this location should do so well in Victor but are consistently understaffed and the staff that is on hand is rude and move with no urgency to assist customers.

Dining area and kitchen were dirty, covered in food, garbage and hadn't been attended to at all…read more They were out of several ingredients and the pico was so salty we couldn't eat our meal. Definitely avoid this location!

I ordered three subs from this store on an extremely busy night after they had paused doordash…read moreorders and had just turned them back on. When my order was dropped off to me there were three business card type things in the bag and I thought they were just advertisements so I tossed them aside. As we sat down to eat, we noticed that what we had weren't subs, they were actually wraps but we shrugged it off because we knew the store had been busy and the wraps were just as enjoyable as a sub. Later on, I took a closer look at the "business cards" and saw that they were actually coupons for free subs with no purchase necessary. Three of them. Instead of canceling my order because they ran out of bread or because they were so busy, they made our sandwiches on wraps and then comped the entire meal BEFORE there was any opportunity for potential confrontation from any upset customers. That is amazing customer service and amazing management!

STOP SERVING HOT SUBS WITH STALE ROLLS. Trying to eat one of these while it's crumbling in your…read morehands sucks...if this is a real policy, CHANGE IT! It's honestly night and day between a cold and hot sub because they actually use new bread, probably because they wouldn't be able to get away with this as frequently.

We visited this establishment on vacation. We have visited this particular McDonald's many times…read morebefore. The food was hot and fresh. It provided what we expected from our McDonald's pleasantly. The staff were working diligently and went above and beyond. There was a very bitter patron whom spoke poorly to one of the staff members regarding the lack of straws. Said staff member literally ran to retrieve the straws and ran back to deliver them to the unruly patron. Shame on the patron! I would highly recommend this establishment and I would recommend everyone be patient and kind during this era in time. Morals are lacking, but we see the good in your drive and we look forward to watching this establishment thrive. Overall, great job!

Pure filth. Food all over the floor, two young guys working there pulling fries by hand and eating…read morethem. I ordered chicken strips that were barely cooked and went back to get them replaced. The manager (one of the two young guys) grabbed my bag without saying anything to remake my order and proceeded to talk about me to the other k8d with me standing there. He plopped the remade order in front of me and walked away without a word. What did I do to deserve this? I contacted the owner, but she never got back to me. The people that work there seem to hate it which is probably why the place is so unsanitary. I was a very regular customer, but after this, I've never been back.

Stopped in this past Tuesday, located in the food court, easy to find. Menu is basic chicken…read morevariations, I had the Chicken Nuggets Crunch Box which was close to $10.00, 6 chicken nuggets, biscuit, and mashed potatoes w/gravy. Food was fresh & hot, guy at counter was pleasant enough. Not sure the value is there, but food was good so will probably go back next time I'm at the mall looking for take out.

Located inside Eastview Mall in the food court. My favorite…read morechicken. If you never had this chicken it is a must try. Hot crispy fresh chicken with a touch of Cajun spice. They have wings, tenders, breast thighs and nuggets. Sides are potato wedges, Mac and cheese, Service was quick and friendly.

Ordered food, said my order 3 times. They still got it wrong and took long to do it wrong as well…read more No time to get it fixed ended up wasting $15. Never returning again unfortunately after going there many years. They also seem to have trouble understanding English :(

Love Charley's! They are my go to when eating at the mall. The lines can get pretty long at this…read morelocation, but they do move quickly! Personally, I like to Mobil order when I eat here. The first time I did it was a bit confusing ad there is no exact pick up location, but now I know u pickup next to the registers. The food is super good, I always get the same thing which is the Chicken California with no lettuce. Super good! If you ever come here definitely try it!

Absolutely horrible service . It was about 4pm 2/27 with no line. The staff was checked out…read morementally. I get it but like. Basic awareness was non existent. Double poured a slushy for the kid before me, got the next order wrong too, then my burger was incomplete but after watching the zombies behind the counter not care and take forever I took it and left. Ridiculous. This is why AI will take over

After a long day at work I decided to stop here on the way home. I didn't think that by 10:20 pm on…read morea Friday night I'd be told they're closing up and they have no food. Anger doesn't begin to describe how I feel. Absolute nonsense. Get your business in line.

Didn't have the best experience trying Fries Fries Fries for the first time. Visited during one of…read morethe busiest shopping weekend of the years so I understand this can cause a delay, but the wait was 20 minutes for one order of poutine. When I ordered there was no line and afterwards notice several people waiting around for food. They ended up needing to drop fresh fries which is appreciated and was communicated. The staff seemed to struggle with the demand. The poutine was fine. Really enjoyed the gravy flavor but didn't feel it was worth the wait. I would like to visit again and try something different when it's not as busy.

Was so excited to see a poutine place open up in the mall!…read more I ordered a medium poutine, which is a medium fry with gravy, cheese, curds,, and green onion. It was really good. I thought the gravy was the highlight. It really put everything together and blended the flavors as well. They had lots of different sizes, which is great because sometimes you just don't wanna massive fry if it's just you. I'm hoping to come back and try their hotdog next time they look really good. The staff here was super friendly in the area looked really clean. We were here on a busy shopping day right before Christmas but my food came out hot and quick, which was perfect in the line was not too crazy ! Overall, a great spot for a quick snack or lunch while shopping!