I've visited this location twice in the last couple of weeks. I have been traveling across country and frequent Five Guys due to liking a "real" burger over most fast food joints. The first time I ordered in person for to go. By the time I got back to our hotel and looked at the bag, half my order was wrong. The second time I ordered via the app for delivery. Once again, my order was missing things on burgers, missing items completely, and even had an extra burger! Sorry to the person that actually ordered a burger and didn't get it! We like going to five guys, but having an order wrong twice, back to back, and the same location is crazy! As well as it's the first time in years that I've ever had a wrong order with them! read more

Food was consistent with 5 guys brand. It was good. We ordered cheeseburgers. They didn't ask if we wanted doubles but that's what they gave us. The staff was friendly My only complaint was the floors. They were very slippery from built up grease. I slid a couple times. They need to use a commercial degreaser on them before someone slips snd falls. read more

It's the wife here. BEST BURGER PLACE IN TOWN. Hands down. BEST FRIES IN THE ENTIRE WORLD. That's it that's the review Y'all i'm back .. she be tryna put in her 2 sense all the time. Anyways i do agree with my wife with the burgers super duper good but them fries are nasty . peace read more

Second visit to 5 guys. I ordered reg fries and standard burger. Burger was good. Fries were terrible. I got in car after pick up and tasted fries. They were cold, over- cooked and mushy. Obviously sitting for a while above fryer. I tried some free peanuts while I waited. All my selections from box were stale and chewy. Must have been in open air for days. I tried to buy a second bun for my kid. The employees said they "don't do that". I just wanted to buy a bun!? I normally don't complain. But 18 bucks for a burger and fries? You would think all would at least be edible. read more

As with all other Five Guys, simple menu but burgers are awesome. However (not sure if it's caused by the covid-19 issue), the prices here are significantly higher than where I am in NY. $10 for a bacon cheese burger, $5 for a regular fries and $2.50 for a regular drink. Over $18 for a meal for my son. That is at least 30-40% higher than in NY or NJ. Better to go across the street and get a real burger cooked the temperature that you want at Longhorn steakhouse read more

Five Guys - Pricey food - Fast Food Near Me - Wilkes-barre, Pennsylvania

My husband and I have been here several times before and have mostly always had a good experience but this time I was greeted and taken care of by a wonderful lady named Savannah. She was smiley, pleasant, clear, and talkative. Frankly, I'm writing this because of her! Of course the food was amazing as well, but there is just something about being greeted and served with a smile that just makes it that much better!! KEEP smiling Savannah read more

Five Guys - Fountain drinks - Fast Food Near Me - Wilkes-barre, Pennsylvania

I love their burgers and fries!! Best take out burgers around but, the calories however if you're eating here you can't be worried about it now can ya? Always fresh made and the fries are so good. read more

Horrible service. Ordered online and waited for about 40 minutes after they said it would be ready. Gave us our milkshake when we first got to the restaurant, then we proceeded to stand around for a half hour before finally asking someone what the issue was. They then proceeded to claim that our online order "just came through" even though they knew we got a milkshake? When we finally did the order, 2 out of the 3 burgers were not made the way we asked, but we had waited too long at this point and just wanted our food. Very frustrating to deal with and would not recommend. read more

Good Burgers We were running late and wanted a quick bite and had been to other Five Guys before. Located about a mile from the freeway. This was no different from the others. We ordered our sandwich and fries. Got our number and found a table on the outside patio. Burger and fries were tasty as expected. We ate quickly and got back on the freeway. In a pleasant place. read more

Until recently I was most familiar with the 5 Guys in Dickson City and a few out-of-state locations. This review is for the new 5 Guys Burger & Fries that just opened on Mundy Street in Wilkes-Barre Township. As evident by the heavy traffic still pouring into the Popeyes Chicken in Wilkes-Barre, the citizens of this area love their fast food, and are eager to try anything new. Unfortunately, "fast food" is a bit of a misnomer. I visited 5 Guys during their first week in business and the place was packed - I had to wait in line upwards of thirty minutes for my meal. There are many employees working at this location, more than I've ever seen before in a fast food restaurant, but even such an impressive human assembly line can't keep up with demand. The food is similar to other 5 Guys locations - their hamburgers put the likes of McDonalds and Burger King to shame. Though their menu items are more expensive than most, the quality of the meat and fresh ingredients is worth the extra dough. With seating for over fifty people the restaurant seems to be a bit bigger than the Dickson City location. read more

Five Guys - a line of workers in a fast food restaurant - Fast Food Near Me - Wilkes-barre, Pennsylvania

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Homemade fries, fresh burgers and good customer service. If you never had a burger here what are you waiting for? This place has some of the best burgers. read more

Five Guys - Fast Food Near Me - Wilkes-barre, Pennsylvania

Finally, a Five Guys has come to Wilkes-Barre. After avoiding virtually the whole Eastern/Central Pennsylvania area it's about time. Five Guys is part of the new Mundy Street Square, an outparcel of the Wyoming Valley Mall that was a Ground Round/First National Community Bank training facility. They share the reconstructed space with a Chipotle and Vitamin Shoppe. First, parking is a little odd in front of the stores with some spaces, but more are located on the side and in the back. Service was fast and we received our order quickly, faster than my last several visits to other locations. Five Guys Wilkes-Barre has two Coca-Cola Freestyle's. This location is smaller than others I've seen, has less seating, and I'm not sure they can handle a crowd. There are several long tables but only a few two and four seaters. Overall, still thrilled one of these is in the area, but the size of the store is disappointing. read more

I love five guys! They make the burgers and fries FRESH every single time, and you can really taste that. The burgers are among the best burgers I have ever eaten (and I have had a $60 burger before). They are perfectly juice, greasy, cheesy, just amazing! The fries are a bit greasy for my taste and not as crispy as I usually like, but they are okay. I also love the peanuts that you can snack on (for free) while you wait (or after haha). Overall, if you want an amazing burger, come here! read more

What is the point in ordering ahead then to have to wait for you to cook my fries. That is pretty f@cking dumb, so while I'm waiting for you to cook my fries my burger is getting cold and I'm loosing time from my 1/2 hour lunch break. 90 % of people are taking the order to go so the fries will be cold anyway. Just drop the the fries. The whole point of ordering ahead is to save time. If I want fresh fries I'll stand in line and order them. I left with out my fries you owe me $5.36. read more

Hamburgers consistently delicious and French fries are outstanding. Great food at a great value.

For when you want a burger, it doesn't get any better. Food is fast and on point, and you don't feel awful after eating, which I think is a testament to the ingredients. Staff is always extra courteous, and it's pretty clean as well. Location is good, not a pain to get to, and one of the best burger places in the area. "Magnifique!" :) read more

So we waited roughly two weeks after the new location opened on Mundy Street before visiting. The lines are still long. However, the place seemed well-organized and seemed to move well. The burgers are great. Much better than most fast food places, and priced accordingly. read more

I've gone here a handful of times. It's a bit pricey for just a burger and fries, but dang is it good. I always get a cheeseburger with a1, mayo and ketchup...so good. All their food is made fresh and pretty fast as well. I work 3 minutes away from this place so the online ordering is nice. I usually always order online, and then pick up in store. It allows you to pick a time to pick up, which is really useful especially if you are taking a lunch at a certain time to make sure your food is fresh. They also have a Coke machine with a ton of different flavor soda to choose from. Which, is also nice. Their milkshakes are also very good, but again I reiterate the fact that it's very pricey for just a burger and fries. The servers are very nice. They are all upbeat and very friendly. The last time I went, the guy gave me extra fries in the bag. Which was very nice of him. If you're looking for a nice change and a great tasting burger, then go to this place. But for the average person, that doesn't make a lot of money, then you will not eat at this place very often. read more

I've been to numerous Five Guys locations, and I'm a HUGE fan of the Little Cheeseburger with everything minus the mustard. I've hardly ever been disappointed. But this Wilkes Barre location just hasn't been my favorite. The service just doesn't seem as friendly, nor as fast, as others I've been to, which is a shame because I love Five Guys, just not this one. (side note: Have the prices gone up recently?) read more

Almost lost for words! Ten bucks for a Luke warm nasty looking (and tasting.. one bite was all my kid could stomach) 'Grilled Cheese and little fries'! $3.70 for nine warm French fries (41 Cents per French Fry... REALLY?). Look I'm super unimpressed at you displaying fifty tons of spuds and 100 gallons of oil for all to see and even more so at the bilge you call a kid's menu! read more

Five Guys - a sandwich and french fries in a basket - Fast Food Near Me - Wilkes-barre, Pennsylvania

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Who needs drugs when you have Five Guys. Seriously, though. Amazing. I ask for extra cheese too. Its not on the toppings but I ask and I recieve. Really makes a difference. Try it! read more

Five Guys - Drugs on a bun - Fast Food Near Me - Wilkes-barre, Pennsylvania

Every Five Guys I have eaten at has been awesome until I went to this one. The store was filthy, I mean ever table was dirty, crumbs all over the floor. Worse part was when I arrived, there were no other customers in the store and all the employees were in the back. And I don't mean the tables were like last 20 minutes dirty...I mean dried food and ketchup left there all day dirty. Definitely unsanitary practices going on there. read more

This location is very Well managed , The staff is always friendly so you never have to worry about Running into someone having a bad day. The food is amazing And is very well worth the price And its always clean read more

Excellent burgers and fries. You don't even have to order a large fry because they put so much in the bag that the container is overflowing with them. They have a pretty good BLT as well. read more

Best burger place around. They make them fresh while you wait. Any topping you can imagine is available at no extra charge. The burgers are nice and juicy. The fries are delicious. And they make a great milkshake. read more

Three words: yes yes YES! Fantastic burgers, dogs, and fries. Limited menu, but everything is customizable and delicious. I recommend the Cajun fries. read more

The burgers are delicious!! The guy behind the counter suggested we try the Cajun fries. They were AWESOME!! I love Five Guys and so glad to see one in Wilkes Barre. read more

Their burgers taste like try hard Big Macs but more expensive so it's worse. Fries were at best, edible. Then again, could of been poisoned by the other garbage you call burgers. Too lazy to even put your fries in a container, using a drink cup for it. The large would give a healthy adult a heart attack without even trying. read more

Five Guys is still fairly new to Wilkes Barre and even after several months it's fairly busy in the middle of the week. As we entered the cozy dining room we were welcomed by the counter-staff and 60s music. Menu is pretty straight forward: hot dogs and hamburgers, cheeseburgers, with bacon and toppings to include sautéed onions. We noticed a review on the wall stating: there isn't a freezer in the joint. This pointed to fresh ingredients used here. Loose ground beef, hand formed and grilled, fries that are cut daily from Idaho potatoes which were in Five Guys 50lb bags, piled in various parts of the dining room along with fresh roasted peanuts stored in large boxes. Custom, Free-Style Coke products and fresh-tasting real beef burgers on delicious soft buns. We were impressed! Prices are a bit higher but certainly worth it. Oh, yes, The Fries were excellent. I watched the folks packaging our food in paper sacks, first the cups of fries, then the double patty burgers wrapped in foil and the topped with another portion of hot fries (remember, they're fresh!) and the counter staff clearly shouts your order number. Then we sat and thoroughly enjoyed our burgers and fries. Will we return? Of course! read more

Nothing like the burn of penut oil as u dig thur scoldig hot fress cut frys for your tinfoil ball of amazingness!! Love this place thanks for coming to the hole we call wb read more

Five Guys - Little baccon cheese - Fast Food Near Me - Wilkes-barre, Pennsylvania

Five Guys is usually pretty good, but this location wasn't the best experience. The staff was very unfriendly and inconsiderate. My burger was a mess and impossible to eat. It was like they took all the ingredients and made a ball out of it. Also everything was way to greasy. Maybe I caught them on an off day. Ill give it one more try and update my review. read more

Clean facilty, awesome atmosphere and was greeted walking in. These guys were great from the moment we walked in, good was done quick and great quality. Great five guys from my experiences in five guys. read more

Their food is absolutely amazing. I am always wanting to go back. The burgers are fresh and cheesy. You can add any toppings you want with no extra charge. It is so delicious. They're proportions are very generous and great. One thing I don't like about this place is that their music is really loud and I can't stand it. read more

I've been to several 5 guys out of state. I was excited when they built one in Wilkes Barre. Always get my cheese burger and a small fry. I'd love to go here more but it's always just so packed and i hate feeling crowded. read more