Took in a nearly new pair of jeans for starching. After service, the leather patch bled onto the denim, leaving visible stains, and the leather tab was damaged. While there was a general warning about leather, I was never told my jeans could come back visibly stained and damaged. Very disappointed with the quality and handling of this issue. read more

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Service was very bad, I was treated poorly. Ruined my shirt and didn't even apologize for it.

The ladies who work here at the Thousand Oaks/Jones Maltsberger location are always really nice! They know me by name and my clothes is always ready faster than I expect. Looks like a lot of the bad reviews are really old. Anyways, I like this place. It's my go-to. read more

Location off of NW Military has a great staff. Sharon is always so friendly and helpful. I've never had an issue here.

Why is it standard in the industry to omit receipts? It seems to me that the company could prevent employee graft and keep happier customers if there was a sign that says "We'll give you $ XX.xx if we fail to provide a receipt." Why isn't there a price list posted on a big legible board in the shop? Even if you ask for a receipt, you get just a total, and and not a breakdown. If you ask for a detailed receipt, you get five or six. Also, why can't I get the best deal as a regular customer without having to track down a grocery store receipt coupon, or an internet coupon? read more

Price inconsistency. There have been different prices from comforters, dresses, suits, and patching tears on clothes on different occassions. These have all been similar pieces, so the price to get them cleaned or sseviced should be about the same. Also, they do offer coupons. However, coupons are great when one knows how much regular prices are, and the discount reflects a savings. read more

Dropped off 2 shirts and the "manager" seemed upset that I was interrupting her day. Anyway I gave them 2 new shirts to dry clean as they dry clean only shirts. I got them back and 1 wasn't done very well and the other had a stain on it, it was brand new, and told her about it. She said she would get it done. I came back and she said oh the owner had it and was trying get the stain out and they would call me. A week passed and I heard nothing and went back and she said owner was out of town, which she didn't, and they would call me. They finally called back and offered me money for the shirt. I went in to get it and the "manager " gave me tons of attitude. I asked to get the shirt information so I could try and find the shirt again since the shirt was sold out at the store I bought it from. She said they gave me the money and they were done and we argued back and forth until she said they would call me back. I said I wanted the owner to call me and she said she would tell her. I haven't heard from them yet. Beware of this place. read more

I have to say after just moving here that this business was the first I saw that didn't care to have me get my items back. Their manager let me know that they are in their rights NOT to post their prices and it's MY responsiblity to ask for them. And since I didn't I must pay the HIGHEST prices. They even seemed a little proud of fact that I was the fool and didn't check it's my fault. Geez, I thought we were doing business making a trade.. you clean and I pay a reasonable price and we both walk away happy. NOT! Beware of the place.. they don't post them because they know they are charging MORE than any other cleaners and you would pay them if you knew up front. read more

Well I was told this was a good place to drop off your dry cleaning I wish I read the fellow tellers poor reviews of this establishment. Took a pair of pants, let's just say they were not returned the way I dropped them off. When I went back to have them fix the problem they refused to take responsibility stating it was not their fault and I would have to pay them to fix my pants. Let's just say I will not be coming back and if you have anything you really like and want to keep do not bring them here! I feel a company as known as this with the quality "5star" in their title should deliver better customer service than what was given. read more

Want to let your readers know about two places called five star cleaners. ( Jones Maltsberger location and Thousand Oaks location ). at the Jones Maltsberger location on Thursday of last week when I went to drop off my Clothes the lady at the drive through window informed me the dryers were out of service and my clothes wouldn't be ready until Wednesday. Upon calling the owner Sharlene Thum I was informed they have a maintenance technician 24-hours on call. So their dryers are all working properly. Well this only concludes that her employees are being lazy and NOT wanting to work or maybe even Sabotaging her business. This has happened before at this location. She really didn't seem to be bothered, even knowing I spend from 60-150 on dry cleaning each week. I'm sure she has many customers and makes great money but she lost this one for sure. Guess a company that has 17 stores and makes money don't care UNTIL word gets out and people go else where. I'm going back to Oak Park Cleaners. Oh and as for the store on Thousand Oaks. All store hours are from 7am-7pm. I called this store at 6:56pm and NO ANSWER. Upon arriving at 7:00pm the Manager was locking door and I asked are you closed she informed me yes I showed her my call and time that no one answered and she informed me it was slow so she was ready to leave at 7pm. This shows remarkable customer service. The owner Sharlene Thum informed me it was a safety issue since the manager was working alone, and she would NOT discuss nothing further about that. The website has no means for complaints. These two locations are what I want your readers to know as well as the conversation I had with the owner Sharlene Thum at 7:11 am today. I'm reposting in YELP, Nextdoor and a few other places. read more

I always feel like I'm being cheated. Let me explain... 1.)They do not advertise prices anywhere in the store. 2.) I never get an itemized receipt when I pay and if you ask for one its a hassle. 3.) They will only honor coupons if you present at drop off. (is this so you can jack up the price and then discount the price? or do I get less quality work because I have a coupon? Seriously, why does it make a difference when I give you the coupon? read more

The service is absolutely terrible! They charged me 6 dollars a shirt and the stains weren't even removed! Never going back again.

place is decent. They did lose an article of my dry cleaning which bothered me. I go there for location but my shirts are fraying maybe due to heavy starch. read more

I droppex off jacket and after charging me almost $60 they didn't even remove any stain. Everytime I found stains in jackets they said 'the stain was there already' the whole time. Isn't that reason why you get dry cleaning and charge for service?!?! Idk I would never go here again read more

Could not find a grocery receipt today, you know the kind you can paper your walls with if you go as often as I do...so went online to get a coupon. Wow! Was I ever surprised and sorry to read the reviews that are printed. I guess Dave (see review) and I are the only ones who are happy and pleased, but I have never had a problem with 5 Star Cleaners and I have used them for over 15 years. Am I just special or what?!? They have always had my clothes ready and cleaned when they have said they would; always very nice, friendly, always professional, and yes, ask me if I would like a receipt. They are also very accommodating: I do not like the crease down the long sleeve of a shirt and they will clean/launder it the way I like it. So, I would like to give a two thumbs up to them-or-five stars as the review indicates. read more

They seemed very distracted when I was dropping off my clothes. The clothes came out nice but not very impressed with their personal.