I can't say anything about the new car purchase experience here, but the pre-owned staff are…read moreabsolutely on point. I worked primarily with Joe Sandoval and the sales director Corey, and couldn't have been more pleased with my dealership experience. I found the car I was interested in online, asked for some additional pictures, and within minutes, was on the phone with Joe as he asked which pictures I wanted. Pricing on the vehicle was reasonable; I wasn't "backroomed" into a finance office; no one tried to give me a hard sell on any add-ons; and no one tried to sneak any junk fees onto my invoice. Joe and Corey were professional from our first interaction through our last. Joe even picked me up from the airport early in the morning on a weekend so I could pick the vehicle up to drive home. If every car dealership were like this one, maybe people might actually look forward to going into the dealership rather than dreading it!

Purchased my 2023 GLC300 4Matic from Kevin Watson today. The process was fast and painless and he…read moreanswered all of my questions and made sure I understand the vehicle. He was extremely professional throughout the entire process and genuinely seemed happy to earn my business. This is my first Mercedes-Benz and I'm super excited to have it and see where it takes me!

Bought 1 in 2025 and another one yesterday. This is the place to go if you want to trade/buy your…read morecar. Big shout out to our sales consultant Mr. Trevor George 5. Always go above and beyond from doing our specific build, discount in pricing and preparing all your needs to save your time. Worth the couple of hours drive to make a deal. Our future car buying will always go to Trevor George first. Highly recommended

FAMILY TOYOTA of BURLESON My Lexus was recently totaled…read moreafter I incurred two "no fault" accidents within 3 weeks of one another both caused by non-insured drivers. According to one of my adjusters (as I was dealing with two separate claims), that sort of thing doesn't usually happen! I wasn't planning on buying a new car for a few years as I'd had such good experiences with my last two Lexus vehicles. But it all changed when that last accident totaled three cars due to someone driving under the influence. And so began my search for the perfect new (or potentially used) car. I went to so many dealerships and test drove everything I thought I might like. Volvos, Lexus, Subaru, Mazda, Mercedes, BMW and Toyota to name a few. I called dealerships. I searched online. I had so many tabs open on my phone & photos saved that it was beginning to overwhelm me. I was disappointed and lied to by more than one salesman to be sure until I visited FAMILY TOYOTA in Burleson. My salesman was Dominic Gomez and how he changed my perspective of a car salesman! He was honest & upfront with me and genuinely cared about my needs, budget and concerns. He heard me out and was patient to the point of even setting up my phone with the Toyota App. When I was ready to buy my new Toyota BZ, he didn't flinch when I said I needed to drive the Toyota Crown "just to be sure" since I love a luxury car. In the end, I went with the new 2026 BZ Limited BEV (battery electric vehicle) as I just love the smooth ride, platform and trim (not to mention the huge savings by not buying gasoline)! The store's General Manager is Dustin and he was most accommodating & helpful, too. I was so impressed with the no pressure sales and how clean & organized this dealership is as well. I really can't say enough having been through so much these last two months as I did extensive research & was really losing hope until I walked into FAMILY. I had other car salesmen from premier dealerships literally lie to my face about prices but this didn't happen here. I have converted to Toyota as I was treated with total respect and left feeling confident in my purchase. Ask for Dom and tell him his new favorite customer sent you. You won't be disappointed that's for sure.

From start to finish these guys were great! They installed a 3" Rancho lift and mud tires on my…read more2023 F-150 XLT 4wd,and did a great job! I highly recommend them!

Bought a new/used Chevrolet Silverado from Lone Star for cash, have waited for two months and still…read morehave not received the title and now have filed a complaint with the authorities, every week for the last month I have been told it is coming and still nothing, do not buy from this dealer unless you want a big headache!!! a very unhappy customer

Jim is a great guy to do business with! Very friendly and helpful never up tight or rushed. A…read moretrue car guy!

I bought a preowned vehicle from AAB of Keller a few years ago. The guy was very helpful and made…read morethe process of buying very easy. The listing and description of the vehicle was super detailed and picturesque were listed as well.

Maryann was extremely helpful for us while looking for used cars. She responded quickly to our…read moreemails and confirmed our test drive's date and time.

One of my good friends was legitimately Scammed recently by this dealership. Shes a single mom and…read morethey convinced her that her minivan she bought there needed $11,000 worth of repairs, which she paid. And she's still having issues with the car. No telling what they did. Replaced spark plugs for $900??? You're kidding. Just another dealership taking advantage of people (more specifically woman) who don't know any better. I'm so mad for her.

I got rear ended and my bumper needed to be replaced. Yes, seriously. Lol. AllState said, I can…read moretake my vehicle to get repaired at any repair shop I wanted. I remember always passing by here so, I decided to drop it off at Sewell Lexus. I'm so glad, I did. I was treated like a queen. Let me explain. This Dealership is amazing. It is uniquely designed and very eye catching. They have a average size Front Desk Reception. The Lobby is lovely. They offer complimentary, Coffee, Sodas, Tea and Cookies. There are a few chairs to sit down and some desks to fill out your paperwork. They also have a Smart TV with a dynamic picture setting installed in the wall. The Christmas tree is up and lit and it is oversized and beautiful! Erik assisted me every step of the way explaining how insurance works, how long repairs take and what the process was like. He also ne also goty vehicle repaired in a shorter time frame. I received my vehicle in better condition than when I dropped it off. They washed my vehicle and vacuumed it and put all my stuff in my trunk nice and neat! They took my breath away! Ive never felt so good before. I was smiling so hard my cheeks were hurting.Lol. The Cashier blessed with some Ghirardelli Milk Chocolate and emphasize that repairs are a lifetime warranty! So, thankful, I took my SUV to Sewell Lexus of Fort Worth!

Our Service Manager Annie at Sewell Lexus of Fort Worth went above and beyond when she arranged for…read moreher drivers, Paul to pick up our RX for a slightly overdue 60K checkup, from Granbury and the then James to return it home. She knows this is one of the busiest times of the year for us and we trust her to take care of us, but that's a good 1.5 hours of driving. Your impeccable, prompt, and courteous service is just one of the many reasons why we are Sewell Customers for Life. Thank you, Annie, Paul & James, you are ROCKstars! Updated: I had lost a $20 bill the other week and It was in my cup holder when my RX was returned. How much more honest can a whole company culture get

Grate customer service easy to work with you Good quality cars I definitely recommend K1 auto thank…read moreyou kevin

i'm not seeing any recent update updates so let me be the first. STAY AWAAAY from this man!!! I…read morehave now purchased two different cars from him. The first vehicle I have had to drop an extra $10,000 on in less than a year due to all the issues on it. And I just bought a another car last month from him, he assured me that there was absolutely nothing wrong with the car and it was in great condition after taking both of my vehicles to the shop for maintenance, I found out that these cars were sold to me in horrible conditions with problems that were a huge safety risk and concern. He sold us both of these cars, knowing that I have five children that I transport in these vehicles. He encourages you to bring the cars to his shop to work on so that you "don't have to spend your money elsewhere". And in my opinion this is just to cover up the fact that he is selling crappy cars. again DO NOT BUY FROM HIM!!!!!!!

I bought a car here a couple months ago for around 8k, plus the salesman, a gray haired man in…read moreshorts advised me that due to the mileage on the 2008 Toyota, to also buy this extended warranty he highly "recommended", which would give me another 50,000 mile coverage for the whole drive train. When I say recommended, I mean pushed on us. My son had the car for about 50 days when he was driving home on the freeway at night. The car completely lost power. As in, it just quit. On the freeway. In the fast lane. He had to fight it to get it out of the lane of traffic into the emergency lane and not wreck. We had it towed to our family mechanic (Caliber Auto Care) who had never dealt with the warranty company before. This is how it started, our mechanic put a camera into the engine and discovered a HOLE in the engine, which was absolutely dry of any oil. As in dry for so long there is no way it wasn't like that when we bought it, and this is what our mechanic said. No way it was my son's fault. This 2008 Toyota had had an ENGINE recall that was never fixed. Hertel sold us a car with an ENGINE RECALL and didn't say a word about it so that WE could address it. That year's model Toyota had a manufacturer defect that caused the rubber seals to allow all the oil to leak out and cause... A rod to break off and puncture the engine. It threw a rod. Now this warranty company immediately requested we pay for the mechanic to drop the oil pan ($600). So we did. They finally sent an adjuster, who asked us to authorize and pay for the bottom oil pan to be dropped. Our mechanic explained that we didn't need to do that for him to see the hole, with the camera. The mechanic said he would never need to drop the bottom oil pan and that it was apparently the warrant company's way of chipping away at the cost and push it off onto us. Now we called Hertel and told them what had happened. They sold us a complete LEMON, and on top of that talked us into buying an extended warranty from a company with shady tactics. We were never told by the salesman that there was a cap on repair costs, only that they would cover the whole drive train for another 50k miles. Now, Hertel has just left us hanging with what amounted to an $11k (warranty and TTL) paper weight. That could have gotten my son in a bad car wreck. Do not trust this dealership. Most certainly do not buy the extended warranty plan they are PUSHING on you. They prey on working people here.

Every car has been perfect Service great would recommend to…read moreall Craig is most accommodating

Buyer beware! Tried to offer me 10k under the trade in value…read moreI received from an ACTUAL dealership and the vehicle I was trying to purchase from the wasn't even on their lot. Very suspect and I would talk to a real dealership before doing business with these people. "Richard Smith" clearly does not know what he is doing

I have a car guy. His name is Jeff and he works at RLB Sales…read more Once in a while you form a business relationship that is so satisfying you can't wait to refer other people. I am a lifetime customer of RLB Sales because of my experience with Jeff Crawford. I have bought or leased 8 cars from him and he's never steered me wrong. Jeff is a straight talker, is wide open about how his financing works, and can find literally *anything*. Maybe the best way to illustrate is with some stories. I wanted a 350z several years ago and Jeff found one for me in Plainview, TX. The cost of having it driven to DFW would have added about $1,000 to the price. So Jeff insisted I work directly with the dealership in Plainview to save that money and brokered the whole deal for me, working out a dealer-to-dealer cost price. He even negotiated to have a guy from the dealership meet me at the airport with the car so I could look at it and decide if I wanted it (it was love at first sight, of course). Unbelievable. When buying a Nissan Rogue from him for my +1, he advised us to go with the lower trimline for $5K less, then add the sunroof and leather after market for $1,500. I asked if he could add a kicker box, which he put in and rolled it into the financing (less than $5 difference in the payment). My son needed a first car and Jeff had a trade-in 2014 Honda Fit that had hail damage for under $4K. He *loves* the car. Have I made my point yet? If you've driven down Camp Bowie, you've past the lot at the corner of Byant Irvin. Drop in to see Jeff and tell him I sent you!

Big thanks to Cal for helping us on Saturday! Whole process was quick and easy !! No games,…read morestraight shooter! New to area so this was our first time to Moritz! Will be back for sure. Easiest car purchase I've ever done! Thanks Cal

Hello I just wanted to Thank Moritz and particularly Greg Dowler for going above and beyond in…read morehelping me find a great running car within the price range that I could afford. I asked and you came through the same day. Great service!!!