My mom had a great service experience today!! Thanks T.J.!!!…read more We've bought 17 new Toyotas so will definitely keep Family Toyota in mind for our next deal!!

Unfortunately had to change what was originally a 5 star experience to a 1 (if not 0)…read more I had a good experience buying my truck in early February this year, and sales were great. What makes this a horrible experience is how this dealership is treating me as a post sale customer and with my car title. They apparently had issues getting my car title (which they never mentioned, I only found our after submitting a request to get a copy of a title myself after 2-3 months not getting one) I was denied getting a title from Texas DMV saying Family Toyota submitted the wrong title when applying for my title, and they didnt send the most recent one. Now when I call, they just keep putting me on hold until I just get hung up on or sent to voicemail. Its soon to be 5 months from when I purchased my car, and I still have no car title in hand. The Texas DMV even mentioned my title on this clean car might get branded because of their hiccups, but I couldn't even tell if that's true since I don't have a title. Kind of frustrating to spend dozens of thousands of dollars with a company who clearly doesn't care about their clients once you take the car keys and submit payment. I was recommending and buttering this dealership to my colleagues and friends in Texas, but definitely will have to stop doing that.

Terrible, rude dealers, cars come from Auction!! Dealer was so rude he wouldn't say two words to…read moreme after I said the car was priced to high. I know cars and I know what they are worth! Know your facts before going here!!

I am very grateful to had stopped at this location. The staff are great and efficient shout out to…read moreSergio for helping my family and I drive away in something we all love. Great job Discount

Very good place to buy a car, cars are all handpicked, checked and serviced good people and good…read morecars

My son had some repairs that were needed to be done and it was outside of his warranty by 1 month…read more I called Mr. Steve Williams and explained the situation. He got it to where we paid the warranty pricing!! It was such a BLESSING and I'm thankful for salesmen like him that not only take care of you during a sale but throughout the life of the vehicle!! Thank you for all that you do Mr. Steve!

Ren was helpful, friendly, and enthusiastic. KIA Vanguard is very clean and the people are very…read morehelpful.

UPDATE: BEWARE OF THE USED CAR DEPARTMENT Buyer beware…read more I purchased my vehicle from the used car department on June 20, 2026. By June 25--just five days later--I contacted the dealership because one of the tires was losing air. I was told the tire had been plugged, but the problem never went away. Since then, I've had to keep putting air in that same tire. I even took it to an independent tire shop, where I was told the repair was not adequate. When I returned to the dealership, I was once again told the tire had been plugged. As a single woman, I walked into this dealership expecting honesty, respect, and a safe vehicle. I also felt a sense of comfort because my salesperson was another woman. I genuinely believed she would understand my concerns and look out for my best interests. Instead, I left feeling like my concerns were dismissed and that I was on my own once the paperwork was signed. This experience has been incredibly disappointing. When a customer reports a safety concern just days after purchasing a vehicle, they deserve to be heard--not left repeatedly dealing with the same issue. My advice is simple: if you're buying a used vehicle, don't go alone. Bring a trusted mechanic, family member, spouse, or friend who knows vehicles. Have the car independently inspected before you buy, no matter what you're told. I'm not sharing this because I'm angry--I'm sharing it because I don't want someone else to learn this lesson the hard way. I trusted the process, I trusted the people helping me, and I expected better. I hope the dealership chooses to treat future customers with the care, honesty, and respect they deserve. Until then, I cannot recommend purchasing from this dealership's used car department.

March 25, 2026 My…read moreService Advisor Hung Ho is the absolute best! he is very professional and nice and makes you feel welcomed My Honda is a 2017 accord and I have been taking my car here ever since I bought it The technicians do a great job on inspecting my car Kudos to everyone!!!

If I could give this dealership 0 stars, I would. I have been a customer of theirs since 1998. I…read moreused to take my old car to their old location on Division street. That's how long I've been coming here. I've had 3 vehicles serviced here but I will no longer do that. They have ALWAYS accepted competitor coupons, but today I was told they don't any more. I DROVE 45 MINUTES OUT OF MY WAY. I could've gone to a dealership that's closer to me but instead I just wasted 90 minutes that I wish I could have back. I was offered their oil change coupon of $39.99 but I declined it. I have used my $29.99 coupon there before and it was not an issue. I don't understand why they didn't accept it and warn me that in the future they would no longer accept them. This is just poor customer service. An employee at another dealership told me he used to work at this location. He said they treat their employees poorly and that their sales department does shady things. I defended Vandergriff when this gentlemen told me this. Now that my eyes have been opened, I question a lot.

Mr.Sanchez did an amazing job selling me my Ram 2025. Great customer service and very respectful…read moreand understanding. Although he was great, I won't go back to purchase a car from here again due to the rude interaction I had with Matt Brown. I noticed some wear and tear on a tire, and asked if they could do anything to help with getting that replaced. He then accused me of lying and saying I only wanted to get a free tire out of it. He is very unprofessional. Ive heard I am not the only person he has done this too either.

Honestly if I could give zero stars I would and I NEVER leave bad reviews. I have never had an…read moreissue with my Buick, I bring in a perfectly good working vehicle to get an oil change and the car is returned with MULTIPLE service warnings and a check engine light on. It's jumpy while driving etc. we take it back into the dealership next day and they said the O2 sensor was out and that it had nothing to do with the oil change. There is no way that I bring in a car with zero issues and get it returned with multiple problems that it is not the dealerships fault. So then they charged $450 to fix a problem they created. I DEFINITELY WOULD NOT RECOMMEND this Buick/GMC dealership. I honestly will not buy a GMC or another Buick just so I can avoid this service center.

Sam is always very helpful. Very knowledgeable about his vehicles. He doesn't buy lemon vehicles. I…read morehave bought several vehicles from him. He always treats us like family. I will go back to purchase another one. Sam rocks. The Flood Family

Do not buy a car from this place! This is a place that buys a lot of vehicles to sell however they…read moresit on the lot for a long time and are not maintained regularly like a larger dealership. I purchased a vehicle outright (no financing) almost a year ago and have had nothing but problems. Transmission went bad, radiator went bad, valve gaskets and covers went bad, and much more. Vehicle Service Contract? Worthless. They wanted to put in a used transmission that had a 120,000 miles on it. Would not cover anything. This is a "stack em deep and sell em cheap" place. If you want to get a cheap car and you have the money to do a lot of maintenance on it right from the jump, sure go for the cash car from here. Check Carfax to see how long it's been on the lot. If it's been more than a couple of months, run from this place. I found out that my car had been sitting on the lot for almost a year!

So, the sales folks are nice on the front end, but afterwards, they don't have time for you. I…read morepurchased a CPO vehicle which requires that they provide two "working" fobs. I did receive two, but my mistake was not testing both. One was probably the original factory issued fob and works fine (even though it needed a new battery), but the other was a defective aftermarket fob. When I asked about it, they implied they would reimburse me for a replacement, but now I cannot get a response.

Go see Thomas at Vandergriff Toyota Arlington for all your car buying needs!…read moreWe just bought from him and it was a very pleasant, no game playing, fast no hassle experience! Jake Ryan, the finance manage was pretty awesome too!