I've been staying at the Five Star Inn on and off for the past few months, and let me tell you--this place is not what Yelp makes it out to be. Those ancient reviews and outdated pics? Straight-up lies from the past. In 2025, this place is *renovated*, *refreshed*, and *ready to impress*. The Jacuzzi rooms? Chef's kiss. So good, I won't stay anywhere else when I'm in town--not even the hotel next door (don't go there, trust me). The rooms are spotless, stylish, and actually feel like someone cared when they remodeled them. The staff? Friendly as hell. I couldn't have been any happier with my stay here--seriously, Five Star Inn lives up to the name. If you're reading this and my review convinced you to book a room, do me a favor: when you check in, tell the manager "The Black Jimmy Neutron sent me." You're welcome. read more

Five Star Inn - the side of the hotel with the jacuzzi rooms. - Hotels Near Me - West Covina, California

Not one to leave a review unless it's genuinely necessary but if we could give 0 starts we truly would because we had to check out in less than hour at 4am. My partner and I tried to tolerate the first room we were given because we understand sometimes you get what you paid for. But being moved into a second room and having to complain about the same problems is ridiculous! No hot water in what seems like any of the rooms yet baby roaches or some of kind bug in EVERY room , coming from the bathrooms and under the beds. Guy at the front desk was accommodating but just keep driving if you can or at least thoroughly do your research first read more

The worst place to stay at when we first got into our room we immediately saw roaches, dirty, and pubes in the bathroom tub does not look like the pictures at all we had horrible people next to us they were blasting music all night long fighting, dogs barking. read more

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Honestly I don't ever write reviews but this was so bad that I feel obligated to write one. The room we stayed in felt like it had never been cleaned. The door was filthy, there was highlighter tagging on the walls. There was hair in the shower. The chair had like an ash burn. Also since it's next to the freeway it's pretty noisy but that's not the hotels fault. Overall, I'd really recommend a deep cleaning. It has potential but it's so dirty. read more

Love this place, love the staff. The reviews are so old. This place is newly renovated and has new staffing! The rooms are great. I've stayed in a king bedroom, and even a double queen room. All rooms have exceeded my expectations. Never had an issue. When I had an issue, they were quick to fix it and change rooms if needed. I been staying at this place on/off since February, this is the only place I'll go to. It's so conveniently located near places that I need to be close to. I can literally walk to where I need to go. The pool is nice as well. The staff are very friendly and helpful. Especially the housekeeping. Love this place! read more

Oh dear God, run away!! Took one step inside the room and couldn't breathe from the cigarette (and piss?) smell, this was a non-smoking room allegedly. The corner chair was so stained and greasy looking it should be burned. The bed spread was torn, given the state of the chair I wasn't touching it to get anymore details! I really hope the walls are that color from a poor paint color choice and not cigarette smoke and lack of cleaning. The bathroom door was slightly stuck and opening it gave even more cigarette stench. The toilet seat lid was missing and the toilet is dirty. I noped out immediately. Went to the front desk and complained and was told, "they can't help the smell since they are renovating." Cigarettes and piss smell a lot different than new paint. Offered a renovated room for an extra $50 and refused to give a refund. I contacted hotels.com and they gave me a full refund. read more

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DO NOT GO HERE!!! My husband and I only rented a room here b/c we were driving for a long time & needed to rest for a couple hours. The room had a door to the attic/roof, which could possibly be an access for human traffickers. The towels had hairs on them. The worst thing is within 3 hours, we had 2 knocks on the door from 3 random men. We immediately checked out & asked for a refund. This place is doing something foul, possibly a human trafficking or prostitution operation & the people who where there are a part of it. read more

Every room they tried to offer was incredibly DISGUSTING. BLOOD ON SHEETS & WALL, GRAFFITY ALL OVER THE WALLS. The remote didn't even have batteries. The floor was sticky & just over all inhabitable. It's surprising they are even able to offer these rooms. The threshold was literally sticking up and tripped me into the restroom. This hotel doesn't even deserve to be up & running with all its conditions. read more

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We booked online for smoking room, but gave us smoking. I told the young guy that I have asthma and allergies but he didn't care. He said that I had to pay more for a smoking room next time and that they had none available for this price. We went ahead and took it since it was Friday evening and couldn't find affordable rooms nearby. When we got to the room, it was dirty. AC had no cover, roaches coming in and out of compartment. Fire code violations, no smoke detector for a room being marketed as smoking. Graffiti all over, hole on wall, broken socket and fixtures. Only 1 light works plus bathroom light. Stains on walls. No phone in room for immediate assistance. Loud hammering noise started at 7am. All this issues were brought to their attention, but non were accommodated. I'm not telling you what to do, but if I were you, I wouldn't go to this hotel. You will regret it. See photos. read more

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My husband stayed here for the cheap price. Boy was it Cheap for a reason! First room was run down and the toilet wouldn't flush. They switched his room and the second room didn't have hot water. When he told the lady, her instant reply was you complain too much! She said she had her allergies and would go outside to check after the gardeners left?! Never checked or followed up with my husband. read more

Five Star Inn - This was the mini fridge outlet. - Hotels Near Me - West Covina, California

Decent stay. There's a section that you can tell has been remodeled so it's clean and really nice inside(but costs more.) And the other half, where I stayed, is the older building which is still decent, just bit dirtier looking, but still decent for the price. I like the fact they allow Dogs. The staff was chill & Tv channels great, also Wi-Fi is available. Overall 7.8/10 rating. read more

My stay at the Five Star Inn was unbelievably horrendous!!! There was a needle filled with black stuff sitting on the window sill in the bathroom. It could have been heroine or fentanyl!! What if we had kids with us...?!? What if we had touched that shit...?!? This is not only a health hazard, but it's a risk to my well being and a risk to my life and my safety and my health!!! Also, no light in bathroom, and no lock on bathroom door. Huge hole in wall in bathroom. Then there were bugs around the refrigerator!!! ‍‍‍ so gross!!! And no help was given to me when I asked for a different room. All I got was a "sorry and there's nothing we can do for you, it's non refundable...?!?? "‍ read more

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Do not stay here. Hotel needs to be shut down We stayed in room 303. The room has no smoke detector, curtain was ripped, stains on every wall and on ceiling, graffiti, NAILS sticking out of the wall, hair in the towels, TV remote didn't work. We turned on the TV with the button on the TV and first thing that popped up was PORN luckily I had no kids with me. Room should not have anyone staying in it PERIOD! It's a freaking hazard. The walls are thin, couple next door arguing all night. AC is ridiculously loud and air that came out either smelled like cigarettes or weed. Bed is uncomfortable we couldnt sleep. I don't know how this place is still in business. read more

This place is so dirty and ghetto. It's filthy. It didn't even have hot water in the shower. Dirty floors. Do not stay here. If it weren't due to the fires and a cat I would never be there. read more

This place needs to be shut down, on hotels.com the rooms look great, that is not the fact once you show up. No non smoking rooms available, they rent out by the hour for hookers (which I witnessed), they charge you a cash fee once you show up even though all fees and taxes were supposed to be included, very rude employees and I honestly felt that if I left my room with my things inside that they might not be there when I get back and I'm talking staff not other lodgers. No blankets on the bed, just 1 flat sheet, stained and dirty towels. Bugs under the top mattress. Needless to say I didn't stay once I saw all of this. Luckily I booked through the website and they sent me somewhere much nicer after the fact. Again, DO NOT STAY HERE!!! read more

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WORST CUSTOMER SERVICE. HUNG UP THE PHONE WHILE I WAS STILL SPEAKING. DID NOT ACCOMMODATE MY BOOKING. Booked 2 beds, right after I got the key card I went to check the room, and it was already opened I saw right away that it only had one bed, that the cleaning lady was LAYING DOWN ON. Immediately went right back to the office (i did not even take a step inside the bedroom) and had explained to them that i booked 2 beds. They said they didn't have any available for the day, and gave me a choice of either staying or a full refund, so I chose the refund. However I called them a couple days later and now THEY WILL NOT GIVE ME A REFUND. ALSO, THE LADY WHO ANSWERED THE CALL WAS SO RUDE, THAT SHE EVEN HUNG UP THE PHONE WHILE I WAS STILL TALKING. WORST CUSTOMER SERVICE EVER. read more

Great renovation great price!!!! I mean the vanities are Mike refresh this cool mirror and it looks like it is brand new so if you guys wanna come check it out read more

Minus stars for this motel. We wanted to back out of the driveway when we pulled in. However, we needed a place to sleep. There is no lobby like the advertising shows. You have to go to a night window to interact with a gruff woman. The pool likes nice enough. So the Room's outside door was dirty and needed painting, the headboard either had a gunshot hole or a cigarette burn, there was no remote control and the TV buttons were sticky. The bathroom fan had no cover, it worked at least but it was noisy. No Kleenex in the holder which was gross. The shower curtain was plastic and slimy, the tub shower grout was black with mold. We wore shoes at all times. It was $131 for the night and we laugh about it but really. Oh and the inside of the night stand drawer had graffiti. We stopped looking for the remote. No bed bugs thank goodness. Days Inn is next door. Try that one read more

Blood stains in the floor. Piss around the toilet. 7 Markings of graffiti. Microwave smelled of bleach. Electrical wiring hanging from the ceiling. We gave our keys back and ate the cost. read more

DO NOT, I repeat DO NOT rent a room at this motel!! Not even if it's the only one within 100 miles with a room available!! Unless, of course, you enjoy getting yelled at and belittled for being 5 minutes late on the rent for the first time in 3 weeks of staying there!!! And let's not even talk about the roach-infested, nasty rooms that aren't even worth $20 a night!!!! Half of the time, things don't work and if you ask for them to be replaced or fixed, you'll just get yelled at as if you were the one who broke it!! The maids take 4 fucking days to bring new towels after you turned in the dirty ones 4 days prior!!! And don't even get me started on their "remodeled" rooms, which are no better than all the other roach-infested ones!!! I wouldn't come back here if it were the only thing that could save my life!! I would rather die than spend another second in one of these rooms!!!!! read more

All i can say it really nice It is big and it is pet friendly, the beds are comfy and its close too in n out and walmart the room i stayed in wasnt that dirty and my dog seem to not bark at this area its calm Just a warning if you turn on the tv there porn soo i recommend to stay away from the tv it so nasty) There spiders in the shower read more

The worst. Couldn't confirm my reservation. System was not working. Had old fridge and bed graveyard in back parking lot. Room smelled stale. Do not use booking. Com they're just as bad. They couldn't confirm my reservation with the motel and told me I had to handle my own refund with motel. read more

Do NOT STAY HERE!! This is the nastiest hotel I've ever seen in my life!! Graffiti everywhere, ripped curtains, toilet stopped up and they didn't fix it. Loud stomping above. Just GROSSSSSS! read more

So gross and disgusting. Don't even waste your money. Had to go home. Poop on the shower curtain and it definitely did not look like anybody had just clean. It was no fitted bedsheet and earrings underneath the sheet that they had just put on so gross. read more

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Checked into this place with my wife around midnight. We were given Room 201. I was unpacking drinks into the refrigerator and noticed purple stains in the freezer and black spots on the shelves. My wife went to pee but the toilet wouldn't flush. So I opened the top to try to hook the string to the handle, but there was no hook. Makes you wonder how the toilet was cleaned if it couldn't be flushed. At this point, we went downstairs to request another room. The manager, Lee, gave us Room 101 on the first floor right below the previous room. (I wasn't smart enough to take pictures of the stains in the refrigerator and the toilet issue because we thought they would just give us a room that doesn't have any issues.) Upon entering Room 101, there is a strong dust smell. I opened a window to try to get the smell out. I wanted to pee because I didn't get a chance to in the last room. But after turning on the lights in the bathroom, I see to black lumps in the corner under the sink (see photo). They look like 2 roaches covered with dust. I did not use the restroom but instead showed my wife and she was uncomfortable staying at this hotel. Again we question if this room was cleaned because how can you miss this? This is the 2nd room and it had issues too. We went downstairs again, expressed that we won't be staying, and that we wanted a full refund. He said that since we booked through Hotels.com we have to call and cancel through them. At a little past midnight, my wife and I were tired and frustrated. We didn't want to deal with looking for another hotel for a reasonable price at this hour so we decided to cancel our plans in LA and drive 2 hours home. This hotel ruined our vacation. The following is what caused me to write this review. We called Hotels.com at 1 AM in the morning as we were driving home. The Hotels.com rep said that they would only refund a partial amount because the manager at the Five Star Inn said that he wanted to keep $25 because we used the room and this was for housekeeping. This was outrageous because he didn't tell us this in person when we told him we wanted a full refund, he just told us to call and cancel with Hotels.com. Plus, why should we pay for housekeeping because it didn't look like the rooms were properly cleaned before we got there. Minus all the walking back and forth to the manager's office, we were in and out of each room in 5 minutes. After the Hotels.com rep insisted that we couldn't get a full refund, but only a partial refund and credit to Hotels.com, I asked for his supervisor. I retold the whole story to his supervisor. She finally agreed to refund us fully. I'm glad Hotels.com did the right thing to refund us fully, but now we know rooms booked through Hotels.com may not be reliable and that you may have to fight to get your full refund. I am extremely disappointed in Five Star Inn's customer service by trying to rob us of $25 for dirty rooms. Negative stars if I could. Our vacation was ruined and neither Hotels.com nor Five Star Inn did anything to make up for that. It was more like, "get out of here, maybe you will get all your money back, good luck next time". No Getty Center visit the next day, we drove 2 hours home at 1 AM in the morning because the rooms were not acceptable! read more

Five Star Inn - Room 101: What is this in the corner below the sink? - Hotels Near Me - West Covina, California

I was very disappointed with my stay at the five star the stuff didn't want to change my room eventhough I said I saw bedbugs. Also there was a hole in the wall the shower didn't work right and it was run down. Also there was graffiti horrible conditions read more

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This place is atrocious. I stayed in room 303 for some time waiting on my apartment to be ready. And during that time I came across many roaches in my room. Tweakers outside all the time. And believe it or not but I found a old bag of drugs in my nightstand, it appeared to be crystal like so I believe it was meth. (I threw it away) but I couldn't believe it. Go somewhere else it's not worth the cheap pricing. read more

Absolutely HORRID!!! Checked in toilet seat broken and on the floor and covered in 3 week old urine and that is for openers. I opened refrigerator and there's molded tacos and and old completely half eaten burrito with mold all over it smelled so bad that when cleaning lady came in she walked right out! Customer service was terrible and the manager yelling at her employees and @ other customers degradingly But wait there's more!! They gave me another room and TV didn't work nor did the refrigerator!! When I opened it it smelled like if it had a broken gas line! To cap my first night off there was this couple who were yelling and fighting @ 3am guy was pounding on her and lady screaming for help over and over till West Covina PD cuffed and arrested them!! Like Seriously? I thought I was in an episode of Punked it was so bad I kept looking for Ashton Kutcher to pop out laughing with his camera crew!!!! TOTAL MISTAKE STAYING THERE NEVER AGAIN!!! read more

This is by far the worse place that I have ever stayed in. The property is disgusting. I cannot believe that the City is not shutting down this place. The outside looks like a dump yard where mattresses and couches are discarded. The electrical wiring is loose; Further, the rooms are dirty. When I flicked through the TV channels, there were hard core porn playing (no filter, no warning). DO NOT book a room there read more

I checked in 9:30 pm the check in area is a small window it was a little chilly we have to stand outside a window to check in. Office is close this is 24/7 right??? When i chk in they charge 20 dollars xtra for a non smoking room cause he said it was only requested but for xtra 20 dollars i can have a non smoking room! Scam !! Then he said we can bring our luggage up to second floor no elevator just stairs!! Inconvenience and he ask for a cash deposit for the room anther scam cause agoda its already paid and it should be done by credit card so they cam return the deposit after!! Total bill 92 dollars with tax . Crapy hotel I booked this cause i want my guest close to my house!! Cheap yes ! I think i got what i paid for!!! You should chk the rooms. Wish i did not book here. I feel like a crapy friend putting my guest through this.. hotel crapy! Smell .. crapy room trashy,,, at least get some good service but no !!! So just pay for a better hotel , if you have the choice but if you don't mind a day to stay in a crapy place!! Then suck it up!! read more

The picture of room in Expedia was not what I received. I booked a non-smoking Deluxe room. When I got there they said I had booked a smoking room and needed to pay extra for a non-smoking. It was late and my money was non-refundable. I understand why now. However, that was not the case when I checked next day and I had in fact booked a non-smoking room. That's a crack motel, but it was late and did not want to hop around at that time looking for a motel room. What they meant by a smoking room was to literally have a grocery bag wrap around the fire alarm with a rubber band. Bedroom was dirty, full of graffiti. Restroom vent was missing. Blockout drape was torn and was stitch back with black, thick tape. TV remote control did not have batteries, each pillow was the size of half a pillow. Looks like they cut it half to make two pillows out of one. Night stands had burn marks from what I'm guessing someone doing crack. Not sure if all rooms were disgusting like mine or they just sent me to that room for not wanting to pay the extra $ amount. Ceiling had some stars glued with some think cream glue on top of bed area like trying to cover something. The worse experience I have ever had in my life. Run, don't walk away from this place. The only thing that appeared to be clean were the sheets. I'm guessing there is no management at all in this run down place. If I could give it no stars I would, but system doesn't allowed. read more

Horrible !! Poop stains on the shower curtains cigarette buds on the floor ! When you Turn the TV on it was blasting Pornography! And to make things worst it was the wrong remote to the TV u have to manually change it ! Dirtiest place I've ever been to and the desk lady was so rude and I'm a bad mood read more

THEY WILL ROBBED YOU!!! THEY SCAMMM i left my JBL speaker in the room and called an hour after check out to see if they found it and I had to wait until the next day to find out, I called the next day and talked to the rude lady up front and she raído the cleaning ladies to ask if they found my speaker, they spoke only Spanish and I understand Spanish-I'm Mexican, the lady said she found it and threw away everything else that was trash, they ask her where she put it, and the phone call goes on mute so I couldn't hear, and the lady from front desk gets back on the phone telling me that the cleaning lady didn't find anything, and that it was only trash in there. I told her I heard the conversation and that I know she found my speaker, and the bitch hangs up on me!!! She blocked my number and won't answer! DO NOT STAY HERE/ P.S everyone there is all cracks heads, or drug dealers trying to give you drugs! And there's bed bugs!!! read more

One of my least favorite hotels I've ever stayed at. Granted the pool was closed due to the pandemic, but the rooms were just awful. It had a particularly bad smell to it, and there were hairs on almost every surface! Carpets are badly stained and I was afraid to look to closely in any of the corners. The bed was uncomfortable and shook like crazy with any small movement. Won't be staying here ever again. read more

Love this place. Covina inn is just as great.Man I have never met such good looking women then in this area.Great staff also gorgeous front desk girl and her mom is so nice.The place is pet friendly and love watching the women lay out by the pool.Right next to the mall also and my massage place that really makes me smile.Free coffee in the morning Its so well priced I have lived here and with my girlfriend and wife all at one time in order to be able to do what I like without any nagging. Quiet romantic location.Not to expensive to bring my dates either for a romantic getaway.Also this is a classier place for when I am hanging out with the co workers I date so I do not look so cheap. read more

Five Star Inn - This is my place I rent with a live in GF but my Pit Bull and my dates I take here to get away always can bring their dog. - Hotels Near Me - West Covina, California

OMG! This is a horrible worst hotel I've seen in my life!!! There was a dead a rat under the bed!!!!!! And there was love stains in the bed omg ! And the lady did not want to refund us at all! She made a big scene!! Never come here ! Dirty Asians! If rather sleep in my car! You might Catch something! They need to close this place down! read more

I only left a one star because I have to in order to post this review, and the fact that they do have a building... Anyway, this place is bad. The "free Wifi" was offline the entire time, technical issues happen. No biggie. This hotels cleanliness, or lack thereof, was probably the worst I have ever witnessed. My room had a bad smell and was filthy. I usually check random locations in a room to see how well the rooms are cleaned. Well, this place failed miserably. I checked under the mattress and was blown away. To add insult to jury, not only was the room very dusty, but there was a USED CONDOM, red and yellow stains on the box spring liner (Iet your imagination run wild on this one), and a USED SYRINGE!!! read more

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I just got home from a two day stay and I agree with Genesis. How clan you run a place you expect more for $79. There were many issues such as the hot was no hot water in the hot tub.Especially when that was one reason we chose this hotel. It has sheets were2 sizes too small tv wasn't bad But very small. There was mold in the tub. And the threshold of the bathroom and into the room there was nails I the floor. I could have many different illnesses if I stepped on a nail pretty sure mold can also. I am sure mold can make you sick. See photos read more

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This place is filthy. I stayed in room 109. There was long hair in my bed. Restroom had hair in the tub. Hair stuck to bathroom door. . I checked in at 9pm and just wanted to sleep. Then I see women's long hair next me. I payed $90 through hotel.com. I complained at check out but the guy at front desk didn't understand. read more

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This place has got to be the worst motel I've ever stayed at no exaggeration! Place was absolutely filthy, I don't even know how they are still in business. There was piss all over the toilet and a floating #2 in the toilet!! Hair all over the bathroom and tub. Can't believe they give out rooms that are not cleaned to paying customers. The lady at front desk was beyond rude. She locked me out of my room and demanded that I pay a pet fee. When I already paid for all fees! Be aware!! Avoid this place like the plague!! It's a joke they call this place 5 Star Inn. read more