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HVAC installation or replacement

HVAC system repair

HVAC system maintenance

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Mercurio's Heating & Air Conditioning - 96% Gas Furnace & Air Filter

Mercurio's Heating & Air Conditioning

(160 reviews)

We have had a Mercurio's technician at the house three times recently to address problems with our…read moretrouble prone water heater. Each time, the technician listened to the problems we were experiencing, correctly diagnosed the problem and repaired the unit. This last time, the technician was able to assure me there was no leakage problem and the alarm was an error. He did a through investigation. I have been very satisfied with the communication. Too often, a service provider is unwilling to take the time to talk to the customer (especially if the customer is a woman). We have purchased a Priority Plus membership because I anticipate on-going problems with this water heater. I trust the technicians who have provided services. Several services are available at a discount with the membership and I plan to use them.

SCAM SCAM SCAM!!! I pay monthly for an annual "fee…read moremaintenance appointment". While scheduling the appointment, I have just been told, that because I said, "I didn't think it's heating like it should" That I now have to make an appointment for a " repair technician" that will cost $100+ for the visit. I asked "well then what am I paying for monthly who comes out for the free maintenance appointment?!? and she said something like well that's the "maintenance and safety technician". The "free" appointment that I pay for every month is only for the once a year visit by the "maintenance and safety technician" and because I simply said I don't think t's working quite like it should" now I have to pay $100+ for this visit. What?!? SCAM SCAM SCAM SCAM!! Bait & SWITCH! I told her on the phone "OK, I take it back. Suddenly my heater is working beautifully. I need the free maintenance visit," she replied "well now that I've already said it wasn't working properly and it's been recorded, I have to pay the $100+ for the appointment. I became a total 'Karen' and asked to speak to someone on a higher level. I was furious!! She couldn't transfer me because it's a Saturday. She continued refusing to give me my standard free appointment (that I actually pay every month for). How does she know if the safety maintenance man can simply push a button and it starts to work better? She doesn't! SCAM!! SCAM!! SCAM!! SCAM!! Do NOT use this company! Do NOT buy a unit from this company! And absolutely do NOT pay monthly for there scam of the "free maintenance visit" THIS IS A CLASSIC, GREEDY COMPANY SCAM!!

Five Star Mechanical - hvac - Updated May 2026

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