Installing a new heat pump was a major investment for our family, so we spent a lot of time considering our options before ultimately choosing Ranger Heating and Cooling. From start to finish, the team was professional, knowledgeable, and easy to work with. The installation took place on a Wednesday and initially everything went smoothly. Unfortunately, the heat pump stopped working the following day. While that was certainly frustrating, [[HIGHLIGHT]]what impressed me most was how quickly and professionally Ranger responded. They promptly sent a technician out to assess the issue and determined it was a failed GFCI[[ENDHIGHLIGHT]]. Their electrician, Lucas, quickly replaced the faulty component and resolved the problem. Throughout the entire process, everyone we worked with was outstanding. [[HIGHLIGHT]]Miles took the time to explain our options and helped us make informed decisions.[[ENDHIGHLIGHT]] Jean and Kyle did an excellent job with the installation, and Lucas was professional and courteous in resolving the issue. Even when an unexpected problem arose, Ranger stood behind their work and made things right. That level of service gives us confidence in our decision. I would wholeheartedly recommend Ranger to anyone considering heating and cooling services. read more

I gave Ranger a bad review but recently they sent out a real pro who had our system up and running quickly. He was amazing. [[HIGHLIGHT]]They went over what they did and it was so nice to feel like they actually cared.[[ENDHIGHLIGHT]] read more

The service was great! Our tech, Bahjah was amazing! He was efficient in all he did, provided updates for us through the process and was very professional. [[HIGHLIGHT]]We are glad they were recommended to us and even more happy with the tech they sent![[ENDHIGHLIGHT]] Cant wait to do more business with Ranger Heating and Cooling! read more

Ranger Heating & Cooling - They provide photos and details of their work as well - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

Ranger just replaced our gas furnace with a heat pump, and we are extremely happy with every aspect of the process. Joe was extremely thorough with the initial assessment and estimate, especially given that the work had to be done in the very tight quarters of our attic. Then David, Michael, and Jacob spent two days wrangling the new equipment into a space that required a high degree of finesse. We appreciated the care they took with our house from the laying down of drop cloths, to the hauling equipment and duct work up and down two flights of stairs, and the final sweep up. Because of the difficult location, the install team worked extra late to finish the job when they said it would be done, and even though it was late in the evening, they made sure that we inspected the everything from the outside placement of the pump to understanding how the thermostat worked. [[HIGHLIGHT]]Everyone we interacted with at Ranger was courteous and professional, and all communication with the company was clear and timely.[[ENDHIGHLIGHT]] I would recommend their services without hesitation. read more

Ranger Heating & Cooling - Midea Heat Pump - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

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Our air conditioning went out and we made an appointment for between 3 and 5. [[HIGHLIGHT]]At 5:15 I called and the lady told me she was transferring me to a team member. I got a voicemail that was full.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called back and told her what happened. she told me she was transferring me again and I said I don't want to be transferred, I just wanted to know if he was coming.[[ENDHIGHLIGHT]] She transferred me again. No vm available. I called again and she just transferred me again. There was a lot more but with this kind of service, I'm calling someone else. read more

[[HIGHLIGHT]]Everything about the Ranger experience was fantastic.[[ENDHIGHLIGHT]] Joe and his team balled out and I would recommend Ranger to anyone. Fair pricing, no high pressure sales tactics, they weren't trying to set outrageous prices even during non-peak, off-season times...like seriously other companies are giving me like $20,000 for just installation of an A/C.....that's insane work. Ranger didn't do that, and made everything from the quote to financing super simple. read more

Today we had our annual checkup for our furnace and heat pump. Bahjah our technician was very professional and conscientious. He checked the thermostat, verified the heat pump was running correctly and inspected the furnace including the air scrubber. He didn't find any issues that needed attention and made some recommendations. We have always been satisfied with Ranger's work and I appreciate their maintenance program that allow us to spread the cost to maintaining our system over the year. Thanks Bahjah and thanks Ranger! Karen read more

[[HIGHLIGHT]]Our experience with Ranger HC has always been great.[[ENDHIGHLIGHT]] Today was no exception! Bahjah is extremely thorough and did a great job with an our Spring Service, making sure our system is running well and having a suggestion/recommendation to help our system have longevity. [[HIGHLIGHT]]Thank you to Ranger and Bahjah for making this a great experience![[ENDHIGHLIGHT]] read more

Ranger put in central AC in our home. It broke down the first year and they were able to fix it. It just broke down again (the third year) and I just got a quote for $3,600 dollars to fix the refrigerant! Convenient timing as I just paid off the 25k bill for the entire system. Charging for a broken product less than 3 years in should be criminal. I'll be out to Ranger for 10k a year, and have only had one summer where the AC actually worked! [[HIGHLIGHT]]Unbelievably disappointing- steer clear unless you are good with price gouging.[[ENDHIGHLIGHT]] read more

Ten years ago, we had a furnace installed. To the credit of Ranger, the unit is still working providing heat. Apparently, Ranger and other similar companies found it was not fully functional. Recently, another reputable heating and cooling company fixed the long existing problem. Apparently, it was a simple fix. The correction involved bringing the system to a Two factor system. For over 10 years the furnance ws corrected at the electrical panel inside the furance box. Now to decide to replace the system running properly with a heat pump and new furnace. What should I do. read more

My experience with Ranger HC has been excellent. I have yearly check ups of my heat pump/mini-split system. Bahjah M. did a wonderful job checking everything. He fixed a minor ticking sound that I was hearing very quickly. He is professional, friendly, patient and efficient. [[HIGHLIGHT]]He also takes the time to explain what would help my system run better and last longer and recommended a deep cleaning, which the previous owners had never done.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He was able to get me a quote and schedule the work for the very next day.[[ENDHIGHLIGHT]] The following day, Mike R. came out and cleaned and installed all the parts to make the system better. He also did a wonderful job and was professional, friendly, patient and efficient. [[HIGHLIGHT]]He showed me pictures of what was added to the mini-splits and they work great![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Thank you for having such excellent customer service and excellent technicians![[ENDHIGHLIGHT]] I highly recommend Ranger Heating and Cooling. read more

Last February we purchased a new furnace and heat pump. This company from sales, administration, and installers far exceeded my expectations. Today was my yearly maintenance on both units. My technician arrived on time, performed the services and was a joy to have the maintenance accomplished. He went over everything when he was done.. My technicians name is Bahjah McLeod. I highly recommend Ranger Heating and cooling in your area in the , Market for a heat pump and furnace. You won't be disappointed. read more

[[HIGHLIGHT]]Joe was so nice, our furnace went out during the snow storm, and it was so cold, he brought us a giant space heater to help until they could come out to do the replacement.[[ENDHIGHLIGHT]] Dominic and Jayme were so professional, I appreciate they wore the booties and swept and vacuumed. They were so nice to our dogs, and extremely respectful. [[HIGHLIGHT]]I work from home and was nervous about the noise while I worked, I was not disturbed![[ENDHIGHLIGHT]] Project took 2 days and we had heat less than 48 hours after they arrived! They fixed our ducting and every room in our house is now cozy! I could not recommend more! Thank you Dominic, Jayme, and Joe!!! read more

[[HIGHLIGHT]]Rahjah was amazing.[[ENDHIGHLIGHT]] He serviced our furnace and heat pump..I would recommend Ranger and Rahjah their technician anytime. Great job. read more

My technition (Donny) was excellent. He arrived on time and asked me very detailed questions before going outside to look at my A/C unit. He invited me to come with him if I wanted incase I had any questions. Very detailed and very quality oriented! Highly recommend this company and will be using them in the future for all my HVAC concerns. read more

Ranger Heating & Cooling has always given us great service, and today Bahjah did an excellent job taking care of us. [[HIGHLIGHT]]He took pictures and video to be able to show me what was going on in our system so I knew what he was talking about as we discussed how to keep our system operating well.[[ENDHIGHLIGHT]] Thank you for keeping us cool in the summer and warm in the winter! read more

Shout out to Bahjah McLeod for the excellent maintenance service. [[HIGHLIGHT]]He communicated all areas of concern and preventative measures he took.[[ENDHIGHLIGHT]] Exemplary customer service!! read more

[[HIGHLIGHT]]Super friendly and always easy to work with.[[ENDHIGHLIGHT]] Always my go to in the area for services. Recently did an air filter replacement, new surge protector, and general maintenance and great stuff as always. Took advantage of the winter discount they had going. read more

I was led to believe they were going to fix my furnace with all kinds of good words. When it came time to fix it they backed off. All talk and no action. [[HIGHLIGHT]]I just wanted a bid to fix my furnace.[[ENDHIGHLIGHT]] read more

Used them for both installing a mini-split and servicing my furnace. The install team were super knowledgeable and did a fantastic job. And definitely get your furnace serviced here and ask for Bahjah. He caught some stuff that multiple other experts missed (including PSE) and did an absolutely amazing job. Highly recommend this company. read more

[[HIGHLIGHT]]Wow I am so impressed with not only the ease of setting up the appointment, but also the amazing service I got from Bahjah.[[ENDHIGHLIGHT]] He was very professional and was able to tune up my system great and keep it running well. Also gave me some great pointers on how to keep the system running well. It was a great value for the service I received. I will definitely stay a customer of Ranger as long as I can. Thank you so much Bahjah and Ranger Heating and cooling. read more

During a brutal cold snap our heater stopped working, making most of our house uninhabitable. Ranger heating was prompt in responding and got a technician out (Ken) right away, despite them being busy. Turns out it was a simple fix for our heat pump and they were nice enough to not charge anything on top of the diagnostic fee. I appreciated them for speed and prompt service and will definitely use them again. read more

[[HIGHLIGHT]]My furnace crapped out during the recent power outage and after waiting weeks for a "family friend" to come look at it, I called these guys.[[ENDHIGHLIGHT]] Ken was here in less than half an hour, fixed the problem in 10 minutes (probably less) and was super nice to only charge the call out fee. I'm keeping these guys on speed dial. read more

We had our furnace serviced by Bahjah. He was on time and nice to talk to while he conducted our service. [[HIGHLIGHT]]He also was patient while explaining several issues that he identified. I appreciated that he made sure both my husband and myself understood what was going on and what next steps were needed so that we could get the most out of the service that we could.[[ENDHIGHLIGHT]] He took great photos and accessed our furnace in our attic with ease. Overall we are very happy with a job well done! read more

Ranger Heating and Cooling installed my air conditioning system years ago. They also do my yearly maintenance on my furnace as well. Great value for the maintenance. The techs that come out are always friendly and informative. read more

We had our furnace and heat pump serviced today by Bahjah, and he did a wonderful job. He was so polite, friendly and competent. [[HIGHLIGHT]]He explained everything and answered all of our questions.[[ENDHIGHLIGHT]] Bahjah did a very complete service. We feel confident about getting through the winter comfortably! read more

Joe Hamlin helped us install an A/C system in our home. He was very professional and knowledgeable in answering all our questions about the system. I highly recommend working with him if you are thinking about installing a heating/cooling system. read more

Colin was very prompt and helpful and answered all my questions. I would recommend them to come out and maintenance your furnace and probably anything else that you needed. read more

Came to fix my heat pump. Did a good job cleaning and screwed me with extras. They charged $650 for a thermostat that I later saw at Lowe's for $350. read more

We needed a floor heating duct to be moved to a new location a couple feet from the original. I left messages with a couple of local companies and Ranger Heating had the best response time. They recommended their online service request form, and their follow up was fast and professional. They gave me an estimate that I could approve online, then scheduled the maintenance within a few days, even during freezing winter weather. The technician was friendly and efficient, and there were no surprises or added costs. I'm a very happy customer. read more

got the A/c and heat pump installed from these guys less then 5 months back and heat pump is not working. [[HIGHLIGHT]]keep on calling and texting them but they don't respond.[[ENDHIGHLIGHT]] stay away from these guys. read more

We needed to find a new company to service our HVAC and we had a problem with a lack of filtering with the new unit we had installed 3 years ago. Dust would collect on one side of the house only, so much that I needed to dust on a daily basis. We had spoken to the installing company about it and they had us basically convinced the problem was in the vents, not the unit. After looking through reviews of companies in the area we contacted Ranger to sign up for regular servicing. Their response time was fast and the communication from the tech that came out from e-mails to phone calls was almost surprising in the amount of customer service. We were kept up to date on his arrival status. We shared with him the filtering issue and he tested all the vents. No problem with those. However, he discovered the air ionizer on the new system was installed so that air coming out of the house would go through, not air returning to the house. We had a new ionizer installed going the other direction and the tech said to give it a couple weeks to see a difference. I understand, don't over commit. Well, the difference was realized in less than 48 hours. I no longer have to dust the one side of the house on a daily basis and could not be happier with the outcome. read more

Ranger heating & cooling was the company responsible for installing the mini split AC in our brand new house (hired by the builder). After moving in, I had multiple issues with A/C where it never perform as expected. The first issue was that there was not enough cooling/warming coming out of the inside units, after they inspect the system, it seems some wires were crossed on the outside unit and it did seem to get somehow better. Second issue was a leak in one of the inside units. This time, the issue seems to happen as part of the construction and it was fixed. Once summer kick-in, I complained again with the lack of cooling power of the units. This was more evident when temperatures were high outside. Since they were booked for a while, when they show up, the temperature wasn't that high anymore and they couldn't identify any issue with the system. Months go by and I am facing the same challenge during winter, this time I am already out of warranty and need to deal with it on my own. To my surprise, as soon as I contact other contractor, they come and once they open the outside unit, they immediately notice an error on the system (there's a few lights for diagnose purposes). After some additional tests, I was told that I am low on refrigerant and that's why I am having these issues. I am surprised how a brand new system is having refrigerants level issues after less than 2 years and why ranger didn't test it in any of their visit while in warranty. I am now having to do a full leak test and refill the system from my pocket since I have no clue if it wasn't installed properly (enough lbs of refrigerator added given the number of head units and length of pipes) or if there's an actual leak (poor installation). read more

I would like to recommend Ranger Heating and Cooling. They put a Daikin Heat Pump on our house last week. After heating with fireplaces for 42 years, this heat pump is fantastic! It is 88* out right now, and we are at 70* in the house. The unit is so quiet, which is important to us. The best part of our purchase was dealing with their employees. Every employee we dealt with was pleasant and happy. They all did their jobs well and were on time and efficient. You rarely find that these days. Our salesman was Joe Hamlin. He was genuinely nice and there was NO pressure to buy. The price was very reasonable too. We are so happy that we decided to go with Ranger - they are an outstanding company to deal with. read more

First started working with Joe getting a quote got 2 bids which the other was cheaper, but decided to get ranger since Mitsubishi is the "top line" he said which I googled and saw it too. We talked that he will put the drainage on the car port and the vent on the side of the house. So when the date of installment came Daniel was on time and he introduce himself. I let him do his job while I was doing my own with my 3yrs and 5 yrs kids. The job was quick so when I check outside I saw that the vent was mounted on my carport. So I called Joe and ask why it was mounted on my carport he said it was in the contract which I didn't see on the instruction. And so I have to pay if we move it. I was so disappointed! Now I can't close my carport if I want to get a garage since vent is there. So I have no choice if only Daniel check with me first right from the start what the plan is then there will be no problem! Well the job was done got no choice. Another thing Daniel have to come back two times to fix the drainage since it keeps on leaking my carport. It was finally fixed on the 3rd time when Jared was the tech that fix it. It was so disappointing and I regret that I chose ranger cooling and heating! read more

Ranger Heating & Cooling - Leaking after they intall the mini split heating/ac - Heating & Air Conditioning/HVAC Near Me - Puyallup, Washington

They installed our heat pump and hybrid water heater when we built the house four years ago. They were out servicing the heat pump earlier this year and the next day, I got a call from the main office letting me know that the tech noticed some of their initial work on the water heater wasn't up to snuff. Indeed, the metal vent had started rusting due to condensation as it wasn't insulated properly. They informed me that they'd like to come back and repair/replace the work free of charge - 3+ years after they installed it! Many companies would likely have a) not told me there was a problem or b) charged me for the repair. Ranger was honest, stood by their work, and was proactive. Highly recommended. read more

Just had service call saw the business in military white pages for $99 diagnostic. To check the A/C unit wasn't running and thecontrol board is in the furnace the tech charged extra to go check wiring at the furnace then the technician said the $99 dollars only covers the first half hour anything over that time is extra some of that time the tech wasn't doing anything during that time to the HVAC system at my home, then presented me with $174 and cents bill only then I was presented with the details of the bill after the fact this to me was not professionl and should have been disclosed what exactly the $99 dollar diagnostic includes time should have been obviously should be one. I don't think I will be calling them back. read more

I purchased a split heat pump solution from Ranger heating a couple years back. My recent experience has mostly been the maintenance person assigned to my area. And that dude is great. Super quick, professional, and friendly. I have worked with him a couple times now and i would say he represents the company very well. Overall I am satisfied with the company. I think the communication is great and quick, the staff is awesome, the product is pretty awesome... Though this winter will be a better determinant, previous winters have been rough, but I believe that was less due to the fact that the heater wasnt enough and much more due to the fact that we didnt have sub floor insulation. We have rectified that and i may have a small update next year. At this time overall I would highly recommend. I do have a few doubts in my mind, and its why i cant do 5 stars. 1. The cost seems a little high, not crazy high, but higher than some I assume. We purchased 2 split units 3 years back. My guess was most of the cost was going to be the main unit itself outside and the installation. I was shocked when I got a quote for $5000 for adding a single heat pump to our current setup. 2. When I attempted to expand this summer I found out that the unit they put in the bedroom was pretty big. Overall I am shocked considering there are much smaller units available and the size of that room. I was told how big the outside part of the setup was by a installer, but shocked to hear that it had so little room for expansion and I think that is due to the fact that the room unit is enormous for the size of the room. When we open the door I think we can cool most of the upstairs. Like I said I am happy for the most part but have some doubts. One final note that I think needs to be said about the heat pumps themselves. They are amazing for cooling. The other day it was so hot outside, but I was working inside most of the day. I went for a walk late afternoon and realized how hot it was but it was super cool and comfortable inside that I had no idea. So far heating has been hit or miss, but like I said that is probably our house setup more than the device. This winter will really let us know how well it will work. I have been told multiple times that it should be more than enough to heat our downstairs and we will see. One fact that I learned about one winter is how the device works when its heating. Every 45-60 mins it will shoot cold air upwards into the room. This is by design. It heats and when it needs to defrost the heating unit it blows air over the pipes and sends it inside. It was shocking and confusing to me when it first happened. read more

Tylor and Connor were amazing. The install of our heat pump wasn't an easy task since the house is over 100 years old. It took 11 hours in the hot sun to complete. Connor even found a way to make the outside line look clean as it crawled up the back of the house. Even the support staff and scheduling like Veronica and Janice are top notch at what they do. There were a couple of hangups but they had the guys back out the following day to make sure everything worked and looked as it should. I can't say enough about the level of customer service you get from these guys. Would recommend them to everyone I know looking to have work done to their heating systems. read more

I had a tech come out twice to try to diagnose my heating issue. The first time it was fixed for 3 hours, and I emailed after it died again to ask about it, they responded early next business day to set up a follow up fix. This time it fixed it for 3 days, but now it is doing the same thing and we still are struggling with the same problem. The tech and office staff were friendly (which is why this is 2 stars not 1) but we have been waiting for two weeks for a call that was confirmed to happen in email to discuss what the problem is, and our possible solutions and haven't heard anything! We just want to fix our heater... our house is so cold!! :( UPDATE: These guys were gracious enough to refund me for my diagnostic charge, even though they came out twice to try to help. My heater won this round. Gotta find a super specialist! But I do still recommend them. They did their best! and were big enough to admit they did all they could and refund me. If I have a friend that has a problem I will recommend them. Thanks everyone! read more