Five Star Property Management in Pocatello is well established and a reputable business here in Pocatello. I did not hesitate to rent one of their properties. Whenever I had a problem it was addressed very quickly except one issue that was never fixed (the constant running of one of the toilets). That is why I was so incredibly disappointed when I learned that they took out almost $600 of my deposit to do "repairs" as they stated. I have NEVER had any amount of my rental deposit not refunded to me... NEVER!! I always leave the rental in better condition than I received it. In fact, the place I rented from them was not left clean. The interior of the windows were filthy, items were left in the kitchen cupboards, along with hair items left in the bathroom drawers. No biggie.... I just cleaned them out as I unpacked. But now that I see how they nickle-and-dimed me from my deposit I am not only shocked but extremely disappointed. They claimed nail holes and painting in the amount of over $500. Seriously?? I use the tiny picture hooks that barely leave a hole. Yes, there were a few places I had to put an anchor in the wall, but there certainly wasn't over $500 worth of damage as they claimed. What's amazing is because I had moved out of state I called Five Star a few weeks after moving out to make sure all was good with the place. I was told that everything was great and that they "didn't have to do hardly anything" in their exact words. So, as I patiently waited for my large deposit to be returned to me, which you should know they hold on to for the full 30 days after you move out. As their employee Kevin stated, "they usually use the full 30 days". Why? The lease states that it could take "up to 30 days" to receive your deposit back. They didn't mail me my deposit until after the 30 days had lapsed. Doesn't make sense especially when I was told by their staff two weeks prior that "everything was great and they didn't have to do hardly anything". So... I am shocked by the way Five Star not only held onto my money longer than their written move-out policy claims, but I am extremely disappointed by the way they literally stole a large part of my security deposit. Had it not been for the underhanded theft of my deposit I would have given them a 4 or 5 Star rating. But that is not the case. Shame on you, Five Star, for being so greedy. Mark 10:23- And Jesus looked around and said to his disciples, "How difficult it will be for those who have wealth to enter the Kingdom of God!!" Mark 10:25- "It is easier for a camel to go through the eye of a needle than for a rich person to enter the Kingdom of God"... as Jesus also stated. I Timothy 6:9-10....But those that desire to be rich fall into temptation, into many senseless and harmful desires that plunge people into ruin and destruction. For the love of money is the root of all evils". So if my money brings you happiness here in this world of sin and greed then I shall give it to you without hesitation. read more

Charges us $3,000 dollars for painting fees for the apartment we used to live in so we got no deposit back. Where we know the walls weren't even bad at all. Just a few chips on the wall but that's it. Do not go with these guys horrible service and just like to take your money. read more

Definitely worst PM I ever had. Right now, my hot water faucet seemed unable to shut the water down. I tried to reach the boiler which is in another unit - that person is at work. I had been calling the emergency line. It happened around 6:15 AM and it is now almost 8:45 AM. And the dumb thing won't open until 11AM and the water is still running. I called the emergency line - they said they are sending someone on the way. and that was nearly 3 hours ago. Liars. read more

My experience with this HOA management company has been disappointing, primarily due to poor communication, lack of follow through and minimal accountability. Over several years, HOA fees have increased multiple times, while promised improvements have either been delayed indefinitely or not materialized. I am sharing this review to reflect my personal experience as a homeowner and to encourage greater transparency, responsiveness, and follow through for resident relying on this company to managed shared community resources. read more

After we moved out of the property, they charged us for repainting the entire house. There is no evidence of any damage/misuse. I will be taking g them to court. I highly recommend renting from another company. read more

Would never recommend renting from them. Take months to fix house issues, scam you out of the deposit return, horrible company overall.

I have lived in the hidden valley town homes for 7 years. The last 2 years five star has not watered the yard next to my house. My neighbors have said they have flooding issues in their crawl spaces, and need the landscaping fixed to prevent that. So 5 stars solution to that is to not water the lawn? They cut corners wherever they can. It's a company that only cares about money, won't help the people that pay for them to take care of the outside of their home. They are terrible. read more

Five Star Property Management - House down the street - Property Management Near Me - Pocatello, Idaho

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I lived in the Collegiate Inn apartments for two years. The day I moved in one of the carpets reeked of piss. Additionally, it was raining and water was pouring out of a vent onto the same carpet. I let the company know and they did nothing about it. Fast forward 2 years I moved out, and they kept my entire security deposit plus charged me for replacing that carpet + odor treatment. DO NOT move into any five star establishment unless you want to work with dishonest, unprofessional people who will use your money to make repairs for things that you did not cause. Avoid at all costs! read more

No stars if I could. Customer service and people skills of everyone in that office is abysmal. They are hostile and rude at every interaction, not to mention their rentals are often dirty upon move in, run down, and overpriced. Communication is not something they pride themselves on and they will take more money from you than is owed without blinking. Rent from anywhere else. read more

They never answer the phones, I have been trying to reach them for weeks and have left so many messages. I do not understand how they manage to evade their phones ringing as well as the thousands of messages I am sure are left on said phones. This place is terrible, I would not recommend their company to anyone. Working at a company which relies on a community means that you have to WORK with the community and ANSWER the phone when said community has questions and inquiries. I am severely disappointed with the way things are being handheld at 5 star as they are not being handled at all. read more

This place is commonly referred to as Point five star property management (and I have to agree, sadly)! They are very shady and dishonest in their dealings. I do not recommend this company if you are looking for a place to rent. Do your research and exhaust all other resources before renting from these guys. They will keep your deposit no matter how much work you put into the place. I left it far better than I found it and they still retained half of my deposit. Do NOT do business with these people. read more

Funny how they are called 5 star. They don't deserve even one. This company is the MOST unreliable business I have ever encountered! Just walking into their office it reeks of stupid and unprofessional. I would never recommend them to anyone and in fact would suggest staying away. read more

Do not go there. They charge so much money and unprofessional at all horrible customer service. If you don't want lose money don't go five star. read more

I have to say, stay away from this company first. Being a single parent soldier of a special needs child I have to be careful where I move each duty station. Found a place paid the $1399 deposit plus rent. Move in time took pictures and noted the damage and the pet smell downstairs and door damaged, outside duck tape on the window. They didn't fix the damages. Everytime we called for maintenance we recieved the run around and mood as thou we did it. That was just the first year. The second year after the inspection the female agent came and we pointed out the issues and nothing. She said not a problem and we signed for another year. But there is issue with rent. They up the rent and I couldn't cover it with my BAH. So after back and forth emails they went down to $1420. Surprise surprise almost a month before my lease is up on veterans day we get an email saying we have 30 days to vacate. Thank God for our Church help with move. It took a team from the church to move us and help clean. We paid over $400 in carpet cleaning. Turning in the keys was a relief to get away from this company. After 30 days we get a letter from five star listening the cleaning and repair charges taking my full $1399 plus more and saying we owe money to them. I contacted them by email and they sent me the move out report and we where being charged for damages we didn't do and noted on the move in inspection. We emailed them back and asked for a review and they sent back an email saying charges still stand. So glad I took pictures before we moved in and kept copies of all contact with them. Even have security video of the second inspection and on tape my mother pointing the issues and the agent saying, " no problem should be no issue." The worst company ever worked with...But God does forgive and the company can't keep doing this. read more

Five Star is terrible. It is a slum landlord that deserves to go out of business. Practices skirt (when not just violating) the margins of legality, and are totally unethical. They WILL take your deposit when you leave, even if you leave it better than you found it. But that's the least of it. They are difficult to reach, inconsistent with practices and policies, totally unhelpful at pretty much every stage of the process, including looking for a rental (especially from a distance if you are relocating), and just generally terrible. You name it (dangerous conditions they won't fix, misrepresentation of properties, fees for bizarre things, not answering office phones, saying one thing then changing their minds), this company has it all. TERRIBLE. read more

If I could give 0 stars I would. Since moving in, we've had ridiculous problem after ridiculous problem and not with the property. Moving day cannot come soon enough. Five Star needs to change their name to No Star. Managment is horrible, they say they'll do something and the don't and after you ride the ass they do a half ass job. Save yourself and rent somewhere else. read more

They are not reliable when it comes to getting things fixed in your unit. I sent multiple emails about my A/C and I had to pay for an outside service. Ive also had issues with my stove and havent been able to cook on it much. They sent out a vendor who didnt fix the issue. read more

DO NOT RENT FROM FIVE STAR!!!!! The absolute worst company I have ever seen in my life. I rented from them recently. There were mushrooms and black mold in our house for 4 months with nothing being done about it. They do NOT care about their renters what so ever. Along with many many other issues this place is the absolute worst. read more

If you can rent from anyone else, do it. This management company doesn't care for it renters. It jacks up your rental price every year and then when the hot water heater goes out on Saturday, doesn't replace it till Tuesday. read more

Called this place about a rental, what a mistake! You would thgink the first time calling, they would act nice/eager to help, NOT THE CASE. That was enough for me. They acted just the way I was told they do, inconsiderate and not to knowledgeable. The more they mixed up there words, the less considerate they were. Sounded more like a scam to me!!! Al read more

Terrible company that will not give deposit back and charges additional amount for paint and carpet. Cleaned carpet with shampooer and spent a lot of time preparing house for the move out. I could go on and on but the best advice is to take many pictures and videos upon move in and move out. Wish I did. read more

This place is a joke. Run and RUN FAST! I understand some people have no choice other than to rent but I advise you to steer clear of these clowns. They take advantage of people. The good ones nonetheless! My family and I rented for 3 months (we moved to Idaho and then my husbands accepted a position back home). We left the place in TOP shape. When moving in it was not clean and we cleaned it up no problem. However they felt the need to cheat us out of our deposit?? We paid $935 and are only getting back $530.81. I attended the "final inspection" (what a joke) and was only addressed about a few things. However when I revived the "invoice" there were several things addressed that was not initially shown or told to me. including a $155 cleaning fee???? It WAS clean and you can't tell me it took 8 hours ($20/hour) to clean the already clean place? Also we lived their right at 3 months and so our filter Needed changed they charged $47 for that! What???? They fail to return phone calls or emails in a timely manner. Fortunately we moved back to Arkansas and will NEVER have to deal with them again. But I wouldn't recommend them to ANYONE. Lousy company, lousy management, and lousy employees. I understand some renters TRASH places and their deposit should be forfeited or less. However someone who leaves it in pristine condition should NOT be punished. I feel their goal is to rob people of their deposit And after reading several of their reviews I'm convinced I'm correct I'm my assumption. Which is not right, especially for good tenants. Where I am from that is not the way our property management companies work. I'm a licensed and reputable Realtor, I deal with property management companies on the daily in my hometown and this would have NEVER been an issue. I feel they take advantage of the fact people can't argue with them. And God bless the people who need all their deposit back for their next place. Because we know 5Star sure won't be giving it back! Ive heard 5 Star is awful, but unfortunately they hold a large portion Of the market and people who need to rent have no option but to rent from them! My goal is to go to ever media source I can to say they are a JOKE, dishonest, and unethical. Honestly they should be ashamed of themselves. Below are how I left the place as well as the "marks" on the wall they had to repair! Oh I also am including the invoice so you can see the ludicrous charges! read more

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Is there a rating for less than 0? To start with my daughter and I moved to Pocatello the end of 2018 and rented a townhouse from this company because we were in a hurry to get a place and it was quick. The first problem was about 4 months after we moved in. We came home one afternoon from shopping and noticed a line of ants going from the living room to the kitchen. Well I will be honest here, when it comes to a clean house I have a bit of OCD. My kids constantly laugh about how the house can't be the least bit messy or I go on a cleaning binge. So seeing insects was not something I could tolerate. I called 5 Star and was told that they DO NOT send someone to kill a few bugs. That was my responsibility. I had never in all the years I have rented heard of such a thing. But we went to the store and got some ant killer. The townhouse we rented had two floors. After a year and a half, we decided we needed to move. The reason being that I have severe neuropathy in my legs and climbing the stairs was proving difficult and dangerous as I actually fell due to loss of feeling in my legs on a couple of occasions. When we found a new place I sent an e-mail to 5 star to give them our 30 day notice. They responded that there was a specific form to fill out which I did on the 16th. I then received several e-mails requesting when I would return the keys. When I went in on the 1st to pay the partial rent (1st-16th) I was told that I needed to give a receipt for the carpet cleaner that they use for the carpet cleaning. I didn't have one and to be honest had no idea I had to do so. My experience was that if carpets needed cleaning then the rental company did it and deducted it from the deposit. I was told that either I gave a receipt for it or they would call for carpet cleaning and charge me for that AND charge me and additional 100.00 for doing so. I didn't have the money so they did so. I also spent 4 days wiping walls, moping floors, scrubbing down the kitchen and bathroom...in other words that place would have passed military inspection and I should know as among other things I am a Veteran, (also handicapped and a senior!!!) So trust me I know clean. Well I just got back from their office as it is now the 18th and their 30 days to refund me was up on the 16th, they actually told me they have 30 days from the end of my 30 day notice so even I can count. Well that is when they told me that none of the 720.00 deposit I paid was to be refunded to me and that in fact I owed them 250.00. I can't do anything about it as I was stupid enough not to take pictures when I moved in or out. So in closing please please if you plan to go ahead and rent from these people, make sure you take photos of EVERYTHING when moving in or out or you can look forward to joining my little club. As for the 250.00 they said I either pay or they will send it to collections. So yeah how about a rating of -000? read more

Horrible company to rent from no respect for our service men therefore no respect for our country! they denied my application do to lack of rental history but the reason for that is I went to Iraq got blown up and have been cared for by my mother since, paying rent to her. there reason for denying was lack of rental history (aka credit) if your looking for rentals go to bohn properties or another renter in town this company is horrible I met all other requirements and was denied on the above grounds read more

States per response that "excessive" belongings were left behind, but NEVER showed pictures of this because it is a LIE! I asked if they wanted me to have the city of Pocatello bring an extra dumpster, they said not to, & I was told as long as trash was not loose and was at the curb, it was fine. read more

Terrible!!!! 0 stars. I am still on a lease and they are making it impossible to release me from it!! Not working with me one bit and they give little information and are so hard to get a hold of!!! Rent from any other company. read more

They are big liars. They are so dishonest and they won't pay your deposit back . I was a great tenant, for 2 years and when I moved out after 45 days they sent me a check for deposit and I saw they charged me $600 for whole of crap believe me whole of crap. Do not work with them. read more

Do not rent from this company. They will claim that you did more damage than you did and steal your deposit for it. Without knowing in advance that they're going to do that, you aren't given the opportunity to take photos to prove you didn't cause the damage. They're dishonest. They took my security deposit and charged me an extra $360. read more

Ridiculous I'm not going to get into it but they make it so hard for people to rent a damn place to live. Too greedy, 0 service to the community, very self-serving selfish company. Do they wonder Why they have the most vacant rentals and for the longest amounts of time out of any other company around here. read more

Let me just start by saying I don't typically leave reviews. I am leaving them a rating of 2 stars, simply because they were great to work with while I was in my rental of two years. However, the problems began when I started the move out process. I had to pay a security deposit of $845 when I first moved in, $729.00 of which was returned to me upon moving out. The $116 that was kept was for "paint damage/wall repair". Very generic, not itemized or specific at all. During the time living there, I kept the home in immaculate condition; it looked more like a showhouse than a place that was lived in. It was an older home that had been remodeled, very hastily I might add, because corners were definitely cut with the paint jobs and tiling, among other things. There were numerous varying colors on the walls in shades of tan, as well as nail holes with nails from previous owners, that were never removed. My saving grace in all of this was TAKING PICTURES OF EVERYTHING! When I moved in, I took pictures of every single little thing, no matter how small, to reflect the exact condition of the home when I moved in. Upon moving out, I requested a move-out inspection which was completed with one of their employees. She was very nice during this process and told me I had nothing to worry about, she couldn't see me being charged much if anything (her quote was about $45),and stated more than once that the house looked great, better than majority of their properties. At no point was I shown their move-out form nor was I given any indication that I could fix possible damages or that there would be damages to fix! When I received my check for $116 under the full amount, I was upset! I wrote a letter to contest the charges with them, saying that I did not cause the damages they were referring to, and did not receive a response from their office other than I could fill out their complaint form and they would review it for a final decision. I called twice and wrote another letter to them demanding my deposit in full, telling them based on the receipt they provided I did not even know what to contest since it wasn't specific by any means. (Turns out it was for "damages" that were there when I moved in). When they did not return my deposit, I chose to sue them, not because $116 would make or break me, but because it was the principle of the matter. They were screwing me over and I knew it! Which leads me to, TENANTS KNOW YOUR RIGHTS AND DO YOUR RESEARCH! I consulted an attorney for free, research Idaho Attorney General laws regarding tenants/landlords, and referred to the Idaho Statutes (let me help you, statute 6-321), printed off pictures of my move in, and went to court. Long story short, I WON MY CASE and Five Star was required to pay me the remaining amount due. It still makes me mad that the employee who did move-in inspection with me knowingly lied about what she said to the Judge (she stated she never gave me an estimate which she and I and God all know that is a bold faced lie). He saw through it anyways and granted my suit, because the statement was neither itemized, there was nothing that made sense about it actually, and because I had pictures showing that the exact damages they took pictures of and said I caused, were issues that were already present at time of move in. For all of you on here that had the same issue as me, if you have pictures and proof of their statement, take them to court! What they are doing is wrong, and I'm sure I didn't even get it as bad as some of the other tenants out there, just because I barely lived in the home. Five Star, you were great while I lived there and for that I appreciate you! But you are shady with your move outs! And the additional check you remitted to me after I won the case, as an "unallocated credit" is also shady, since I am sure you are trying to charge the owner of the property for the civil suit you lost, under the guise of something it isn't. Change your move-out practices and start being honest and transparent with your tenants and owners and you may not have this issue in the future! Good luck! read more

If I could give less than one star I would. Worst property management company in Pocatello. Do not rent from them. Honestly, you're better off living in a box. All they care about is taking your deposit and making your life more stressful. read more

DO NOT RENT FROM FIVE STAR! hands down worst experience ever. No matter how hard you work or all the expensive hoops they make you jump through to move out they will still keep your security deposit. MOST of it if not ALL of it. They were polite and semi helpful when we moved in and while we were living there. If you smoke be prepared to go off the property to do so. Helped me quit smoking so 1 star for that. but as soon as it was time to go all hell broke lose. They were so disrespectful, snarky, rude, have no empathy or care for others. To the people who let them manage their property SHAME ON YOU. Its greedy selfish companies like this one who are making our town go down hill. Way to pick on the little guys Five Star. Save your time and money people and KEEP LOOKING! This was a rushed decision in 2018 to rent from them until we found our forever home and a decision we quickly regretted. read more

I am disappoint in you all my son fought for you got hurt while doing so when he came home he moved back in and I am his mom I took care of him he paid his rent on time every month and now that he is ready to move and chose one of your rentals YOU shut him down shame on you I am saddened that there are people like you who don't care about our disabled vets shame on you { YOU are free because OF our vets} read more

When stuff goes wrong with your rental they are very quick to respond. They most definitely need more staff. Do not pay ur rent through their portal!!!! It froze my account then got an eviction notice while I was in the hospital because I could access my funds because of their portal popping up as a fraudulent access. Then they will tell you that you are responsible for rent and all utilities until they rent the place out. If you keep getting horrible reviews you'd think that you would do something to change it!!! read more

They are rude and plain jerks when it comes to renting from them, and seem to always find a way to get your deposit most of it anyway, you have been warned so I recommend if you like being treated fairly look at other options? read more

The worst. Do not rent from them. I paid for my son to rent a 3 bedroom place all by himself for a little over a year and my husband came to move him out. The place was so clean yet my husband followed al the checklist and they kept half of our deposit! Really Very discusting! read more

I cannot recommend this business at all. Very difficult and frustrating to work with. I have tried for several months to get them to correct their records. They have not. They took over for another manager and THEY screwed up the records, but for some reason they think I work for them and have the time to fix it for them. My records were perfectly fine before they took over. Now it's clear they have no intentions of correcting THEIR MISTAKE. Think twice before doing business with this company. read more

One of the worst real estate offices at all .. ,This office does not trust with customer especially with foreign Arabs! In short, it has a bad service .. They just want to get as much money as they can from students ! MY RATE IS MINUS STARS !!!! read more

The property was well cleaned and repaired before we moved in, and the rent price is very agreeable. The office staff is a bit unfriendly, but I'm happy with the property. read more

This company is greedy and terrible to rent from. Lets start off with the fee to do auto bill pay its somewhere around $50.00 a month which i obviously have refused to pay. The security deposit is outrageously high. After 1 year of renting, in which we have always been early on our rent we were given a notice that we can either stay month to month for a increase of $105.00 a MONTH or sign another year contract with an increase of $25.00. I was hoping to buy a home so another year is obviously not a great option for us. Ive had other problems that would take forever to explain. I will recommend to everybody i can to avoid this greedy company and rent from someone else. read more