Within a few years it's all falling apart, new pipe railing began rusting within one year, giant…read moreflakes of rust coming off from under the stairs, concrete patches cracked after one winter, new steel channel supporting the stone rusting on the surface (and who knows what's going on under the stone)...

I have been having some water leaking above my window. My spouse found milestone online and spoke…read moreto Mik. He came by the same day to view the issue and provided an estimate. We decide to proceed with the process and they came on time to start. They did an awesome job and cleaned up.

Overall top notch end-to-end process Professional start with…read morea detailed estimate provided on initial visit After some additional considerations Ravi returned to address some concerns we had and appropriately adjusted the estimate to ensure we address that area Work: Window lintels replaced / caulking Brick pointing Masonry/stucco repairs Special coating Crew was very professional, meticulous and ended each day with a cleanup

Ravi and the team at City Suburb successfully addressed the leaks and waterproofing needs of the…read morefaçade of our 7-story Brooklyn apartment building. This was a complex job involving hanging scaffolding and about two weeks of intensive work on the exterior of our building. The team was professional, and Ravi was available to connect throughout the process. In a job of this nature, there are always unexpected challenges, but Ravi and the team navigated those issues very well. Overall, City Suburb proved to be a very good choice for our project, and we appreciate their efforts in weather-proofing our building. We would work with City Suburbs again and are in the process of exploring our next job with Ravi and the team.

I have a crawlspace extension in Queens that was built in the late 1980s by previous owner. In the…read morewinter time, it was noticeably colder in the extension. I reached out to Ramon to ask for his advice. He stopped by within 24 hours of our initial contact. He suggested that we insulate the foundation walls and install a vapor barrier. His price was reasonable and he was hired on the spot. The work started a few days later and it was done within a few hours. I noticed some concerns in the coming days so I reached out and he came back within a few days to rectify those concerns. 10 out of 10 would recommend for all your waterproofing jobs.

HRC Waterproofing did a great job fixing, parging and reinforcing our basement walls from water…read moredamage. They were also more affordable than the other companies we contacted. And Ray even came out to give us a free and honest assessment of the flooding risk of our newly installed window well afterwards. Would definitely recommend.

Ahmed and his crew scraped, patched, repaired, stabilized and painted my brownstone stoop. Ahmed…read morewas responsive to our communications, and his workers were careful and respectful. The price was good.

I need to have my bricks repointed and every other contractors charges an arm and a leg to get it…read moredone. Except for Ahmed. I called him and hes here within a few hours for an estimate. Not only are his prices reasonable, he uses high grade/ quality material. Communication was a breeze and he responds within minutes. His workers are also fantastic. They're here early in the morning and before they leave, they make sure everything is cleaned up. It was a pleasure to work with Ahmed and his team. Highly recommended!

Waras and his team did a fantastic job replacing our roof. The estimate was fast and fair, they…read morealso agreed to start working within a couple of days due to our leak situation. The team that showed up was courteous and professional, they informed us when the work was going to be noisy and made sure we knew about everything -- they also got the materials lifted up rather early and did it from some machine so we didn't have to deal with materials through the house! The roof is fantastic and it drains properly since we paid extra for some tapered insulation, I appreciate Waras showed us the design and was transparent of the cost.... We saw how expensive the material was and the teams charge was fair. I look forward to working with them again on future projects.

Top Down has done multiple jobs for me over the past few years ranging from minor roof repairs to…read morefull roof replacements on some of my properties and re-pointing work; each time Waras has managed to solve the leaks and give me fair assessments of the work that needs to be done; when a roof needs replacement he tells me, and when it just needs a repair he tells me as well instead of being greedy and giving prices for replacements only like some other contractors. I appreciate the honesty and transparency so I prefer to work with him since he's also communicative. I would suggest giving them a chance and getting an estimate from them!

Aman and his crew came through for our family again and did a wonderful job repairing a leak in our…read moreroof, replacing our gutters, and completely restoring and repainting our cornice. Aman is quick to respond, figured out the issue immediately, and did excellent repairs. They're always a pleasure to communicate with and deliver fantastic work. I highly recommend him!

Aman and his crew completely transformed our backyard, and they were exceptional to work with from…read morestart to finish. They built a beautiful new Ipe fence, installed gorgeous bluestone, built extra-large cement planters, and handled all of the landscaping flawlessly. Aman is a pleasure to work with, professional, responsive, hard-working and kind. It's rare to find a contractor this reliable who delivers exactly what they promise. I highly recommend him and the crew to anyone looking to overhaul their outdoor space.

They saved my roof. I was doing renovations and several service providers advise that I replace my…read moreslate roof with an asphalt roof for peace of mind. Hugh quickly advised me against that and offered a maintenance inspection to ensure my peace of mind and prevent me from replacing a Rolls-Royce with a Toyota. Since I did not have any current leaks he confirmed that there was no rush to make any decisions and he walked me through the process of ensuring I can keep the beautiful roof I currently have. They are honest, thorough, and quick to respond to all needs. They've become my primary Roofing professional and I will deal only with them moving forward! They saved me a lot of money in the process.

Willam And Hugh Roofing I recently had a yankee gutter…read moreplaced on my roof was and I had the roof sealed and coated; They did a great job from start to finish. They were timely, did not take any shortcuts and were skilled in their work. I appreciated the integrity the finish work. William and Hugh Roofing are more than fair in their pricing. I can go on and on four years ago, they did my Godmother's roof and hatch amazing work. I asked her to have them give her a dianostic on her roof ... gave them the job they did not disappoint, since then they have done two additional roofing assignments that I have recommended and were excellent completion. I can't say enough in reference to William and Hugh Roofing... great work ethic , follow through, skillset and integrity! thank you so much! Mary C Clinton Hill neighborhood Brooklyn NY

(Roof repair/roof leak/fixing valley) I am sorry that I…read moreposted this review late. I promised Bill to post this on 12/8/2021(FYI, I am not getting any discount/money for posting a review). Bill and his crews did a great job of fixing the roof leak! It hasn't been leaking so far after the fix on 12/6/2021. Although they are not the cheapest among the vendors offering to fix the roof, they were very responsive, offered a great quality of work and a 10 years warranty! While all the other contractors I talked to needed at least 2 - 4 weeks before actually fixing it, Bill did the inspection himself and was able to schedule the work in about 3-4 days! His crews, Mario and another man who can't speak much English took just 1 day to install the new valley membrane and finish all the patching. And they cleaned up all the garbage promptly. There were only 2 things I was a little bit concerned about, which Bill promptly and patiently answered. (1) It's a bit cloudy/rainy on 12/6, so I was worried that might affect their work and was wondering if Bill wanted to reschedule. But Bill, based on his experience, assured me that they would be able to finish the work before the rain, and it shouldn't have any impact. (2) It's stated on the contract that the valley roofing material will be "new Firestone roofing with black mineral surface", but eventually what's installed is "Firestone SBS White". Bill explained that the white one would be a better fit because a silver coating is needed for the black one, and with Firestone SBS White, the silver coating is not needed. I am really glad and appreciate that Bill took the time to patiently and promptly address my concerns, and explained everything thoroughly to me! And he is very flexible with the payment methods as well! Overall, Bill and his teams did an awesome job! Thank you very much for the hard work! And I will post an update in 3 months - 1 year if anyone is interested!

I can't say enough good things about Bill White Roofing! Their customer service was absolutely…read moreamazing. They came out the same day, went up on the roof, and quickly identified a small hole that two other companies completely missed. Both of those companies quoted me around $2,500, saying I would need to remove fascia and gutters--without even inspecting the roof properly. Bill White Roofing was honest, straightforward, and saved me from unnecessary work and costs. It's so refreshing to deal with people who truly care about doing the right thing. I will absolutely be referring them to all of my neighbors and will continue to call them for any roofing needs in the future.

I had my sidewalk and curb replaced in response to a violation from the city. I got several quotes…read moreand Top Zone Builders was the most affordable. Sam and his crew came to my house early, worked all day and got the job done in one shot. It looks great and the price was exactly what he quoted to me. Not only did Sam take care of the sidewalk, but he also took care of the permit and the violation in general. Sam is friendly and professional and I highly recommend him.

Well this is the current state of my driveway. The company started off great. Then when we asked…read morethem to return to fill in cracks that they Missed and the explain why we have zebra lines in the concrete. The owner came back and stated give it two weeks and it should correct itself otherwise he would come back and fix it. Well two weeks came and went and we called them to tell them it still Looked the same. The owner returned and tried to power wash it which did not work either . Apparently his workers laid a tarp over the concrete and the concrete took on the color and patters of the tarp. We have very reasonable and understanding while waiting for them to correct the issue. Meanwhile I keep having to reach out to the owner who decided not to return calls or fix the issue. So we now are seeking legal action and reporting to the better business bureau.

My brownstone had water getting in around the parapet wall for years and years. We had tried…read morerepointing, sealants, and a few other repairs but nothing ever seemed to last more than a season or two. After an impressively thorough inspection the building, Royal Renovators recommended a combination of masonry restoration and new waterproofing around the roofline instead of another temporary repair. The explanation made sense and they took the time to walk me through everything. The crew paid attention to details and the finished work blended in nicely with the rest of the building. You honestly can't tell where the repairs were made, but more importantly, we've been through some pretty heavy rain and the moisture issues have completely disappeared.

## **Detailed Review of Royal Renovators (Experience from ~2023) **…read more My experience with Royal Renovators in 2023 was extremely disappointing, unprofessional, and ultimately costly. I normally don't leave reviews, but the level of incompetence and deception I encountered deserves to be shared so others can avoid the same situation. ### **1. Repeated Misdiagnoses and Unnecessary Charges** We originally contacted Royal Renovators because our roof was leaking. They came out twice and still couldn't identify the source of the problem. Each visit came with new explanations and new charges, none of which made sense in hindsight. Eventually, they claimed they had finally found the issue and charged us approximately **$4,800** for the repair. We trusted their assessment and paid, hoping the leak would finally be resolved. ### **2. Leak Still Present -- and More Confusion** The next time it rained, the leak was still there. Same spot, same issue. When we called them back, they used a drone to inspect the roof but still couldn't figure out what was wrong. Their uncertainty was alarming. We ended up using **our own drone**, and we were the ones who actually located the problem area. When we pointed it out to them, they insisted the leak was coming from the chimney area -- which was completely incorrect. At that point, it was obvious they were guessing, not diagnosing. ### **3. The Skylight Disaster** While they were assessing the roof leak, we made the mistake of agreeing to have a skylight installed at the same time. That turned out to be another huge error. The skylight they installed looks like a **DIY project**, not professional work. It has a **constant draft**, and when the weather gets cold, the draft is unbearable. It's clear they had no idea what they were doing, and the workmanship reflects that. Instead of adding value to our home, the skylight became another problem we had to live with. ### **4. Lack of Professionalism and Skill** Between the misdiagnosed leak, the sloppy skylight installation, and the inconsistent explanations, it became clear that the workers and foremen lacked the knowledge and professionalism expected from a roofing company. Their priority seemed to be collecting payments, not fixing the actual issues. ### **5. A Competent Company Fixed Everything** We finally decided to get a second opinion and found **2BQ Roofing**. The difference was immediate. They assessed the roof and instantly identified the real issue -- something Royal Renovators failed to do after multiple visits and thousands of dollars. 2BQ Roofing fixed the problem correctly, and here we are **three years later with not a single drop of water**. That alone speaks volumes. ### **6. Final Thoughts** I would never recommend Royal Renovators to anyone. Their service was unprofessional, their workers were incompetent, and their repeated misdiagnoses cost us time, stress, and money. The skylight installation was just the final confirmation that they were not capable of doing the job. If you're looking for a roofing company that actually knows what they're doing, skip Royal Renovators entirely. Our experience with them was a complete waste, and the only real solution came from hiring a different company.