Excellent service, best prices, and outstanding installation. I highly recommend 5 star solar!

Well I was hoping to be able to not have to do this. We had Five Star Solar install our solar system in October 2024. Less than 2 years ago. They have been back out to correct POOR workmanship issues I believe 5 times now in less than 2 years. One of the times they tried to tell me it was my HVAC system causing the circiut breaker to trip. This cost me over $250.00 on changing parts of my HVAC system that did not correct the problem of the Solar circuit breaker tripping. I called them out and they tried to charge me $245.00 for the service call which i declined. When they get here they found it was indeed incorrectly installed components they did causing the problem. Now I am out $275.00 and solar production during that week. Now 2 weeks ago my HVAC system stopped working. 3 days no AC in triple digit temps here in the Easy Bay area during that time. I spend another $350.00 on HVAC components that still do not repair system. I decide to check thier installation of the wiring for my HVAC system and what I found was astonishing. They installed INCORRECT gauge wire in my HVAC circuit and that caused what appears to be a fire in the box they installed on the side of my house and almost caused my house to catch fire (see pictures). I called the owner direct and left a nasty message, Never got a call back from him, he has another person call me and had a tech out that day to repair the system and install CORRECT size wire in circuit. The owner Dustin tried to make excuses saying it was a failed connector. In the picture you can clearily see the wire that is smaller than the original it is melted. It has been a week since and no call from owner about this, no appoligy, no offer to make this right, and I am out the money spent on my HVAC. But wait it gets better. The system they stated would work for my home is TOO SMALL! When the HVAC system and ceiling fans are on during a sunny day, the system panels only produce between 4.2 kwh and 4.6kwh. My system is drawing 5.2kwh to 5.7kwh, now this is not at night when inside lights are on just during the day with HVAC and a few ceiling fans on. SO basically my batteries do not get charged during the day because it does not produce enough to power to power the home and charge the batteries. I allowed them to determine the size system I needed. What good is $10K worth of batteries if they cant get charged during the day. Oh another thing, they tell you they offer referal money to you if you refer someone to them. DO NOT HOLD YOUR BREATH. It has been close to 2 years and no referal money to my friend that refered me, he has called them about it and they keep blaming it on someone else in the company but no money has been given. read more

Five Star Solar - You can see the black from the smoke inside the box they installed. - Solar Installation Near Me - Elk Grove, California

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After having solar for almost 13 years, I had my first issue with an inverter. Since I found out that my original installer went out of business, I was reluctant and nervous about finding a company I could trust to fix the problem. Luckily, I found Five Star Solar, and they were great. They were responsive, on time, professional, and charged very reasonable prices. Lai and his crew seemed trustworthy, honest, and took pride in their work. I would definitely use them again and highly recommend this company. read more

Proven Performance -- Excellent Planning and Design I just received my 3rd True-up bill. The 1st one was for $0.00, the second was for $35.00, and my last one was for $7.00. That means that the planning and design for my solar system was near perfect. Everything about my Solar project was well done -- the planning, permitting, installation, and monthly performance has been a great success, and has yielded great performance. I am so happy that I used 5 Star Solar, for my Solar installation. In fact, I was so pleased, I recommended this company to my son for his solar system, and he also has had a great experience. If you want proven performance from excellent planning, design, and installation, you can't do better than 5 Star Solar! read more

While the physical install was done well (and in one day due to me arranging with the Billl Hamilton Roofing - see my review on them - they rock) to seal the footings, I was never given the password for the Enphase controller despite repeated promises from Dustin he would. I can't modify the configuration (e.g. add another battery or more panels) without calling Five-Star. While I liked Dustin and the work his crew did, they can screw me if I have to change anything in the future. 5-Star Solar also had major mistakes in the site drawings that I had to point out. Both in the site layout and engineering details. The site plan submitted for permits for example just made up a number for wind load instead of calculating it (there is a standard which defines how to do this). I also now regret that I didn't spend more time investigating other solar controller systems which include whole home battery backup. 5-star Solar wanted to charge me another $4500 for 6-circuit backup (which I declined) which would require moving circuits to a new sub-panel. Other systems (e.g. FranklinWH) include whole-house back-up and offer more battery storage capacity for about the same price. 5-star did charge me an additional $3500 to tilt one row of the solar panels beyond the standard 10 degrees - but only to 30 degrees despite Dustin promising me they could tilt this PV array to 35 or 40 degrees. This felt both misleading and a rip-off. I used https://pvwatts.nrel.gov/pvwatts.php to model why the additional 10 degrees matters in the winter. I would not buy Enphase battery system again and I'm seriously considering replacing the battery and controller/gateway for three reasons: 1) no configuration password as mentioned above. 2) Access to monitor the system depends on getting an authentication token from Enphase. I don't trust them for 20 years (or more) to provide that. At some point they'll just stop supporting the "old equipment". 3) Enphase battery inverters only produce 240V and regularly have to imported power for 120V "unbalanced loads" (across the two 120V legs of a standard USA split-phase power grid). With PG&E rates on NEM 3.0, I estimated this will cost me about an extra $3000 over 20 years. Anyway, besides overpaying and not getting all the features I wanted, the system is still running - but as another reviewer pointed out, that says more about Enphase (known for reliability) than the installer. read more

Great experience from start to finish. Competitive quote. Salesman was not pushy. Great communication from when signing contract every step of the way. They pulled all the permits necessary in a very quick fashion. Install was done in 2 days and very clean, neat work. I am located in Sacramento County and have SMUD as energy. Everything was awesome. It is in their name FIVE STAR!!! A++++ read more

Five Star Solar is trustworthy and professional. They installed everything on time and on budget. Dustin will go out of his way to explain the whole process and he provides detailed information, including all warranty information for all the hardware. I couldn't be more satisfied with the customer service from Five Star Solar. I highly recommend this company. My PG&E bill went from $500 to $65 during the summer on NEM 3.0! read more

not happy i have 40k invested and they want $200 + to come look at my system retired on fixed income ! read more

Excellent service great quality work and at a low cost. I highly recommend to all solar panel roof owners . read more

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Solar panels installed just fine and worked as expected. Installers did a fine job, left the area clean as I appreciated. But the money part wasn't handled correctly. Many calls, more emails with no responses for almost a year. I did not get what was promised and as per usual it was somebody else's problem not Five Star's. It soured my opinion to say the least. I'm disappointed in how this wasn't handled and management just washes their hands of any responsibility. read more

5 years ago this company installed 20 panels on my roof. I had to replace my roof, something I was not aware needed to be done, if Dustin or his crew had told me this, I would have replaced the roof first. Now I am forced to remove all 20 panels. This was something I asked Dustin to come and do, I offered to pay his fees of course. Then he ghosted me...did not take my calls or reply to my texts. So I hired another company at a much higher cost...which is not a problem. But the new company showed me that the mounting brackets that hold the rails down were put in upside down. Wow...what a bunch of hacks. One of his crew fell thru my ceiling and the result was an ugly patch job. I was also lied to about there being no access in one part of my attic. My electrician had no problem getting back there and he said it was a little challenging, but very doable. Dustin's crew was just lazy. My solar system was not installed properly, the fact that it works is not a testimony to 5 Star Solar, it's just that the equipment works. I won't be recommending this company any longer. They have failed me on multiple instances. There are much better companies out there...keep searching read more

I researched several solar companies before getting my system installed. Five Star Solar is the company I chose for several reasons. From my first contact with Ron in sales to working with the installers, I felt sure that I made the right decision. Ron answered all my questions without feeding me a line of BS. I had quotes from three different companies and Five Star had the best system at the best price. No added costs to get the job done on time. The best part of this whole project, other than the Great Job is, getting to see my electric meter run backwards!!! In my opinion Five Star Solar is "The Read Deal" Thanks , R.Haas Tracy, Ca. read more

I interviewed 4 companies before deciding to go with Five Star. They provided me all the information I needed, made sure I got the most out of my solar energy and helped me through the entire process. They had the best pricing. My experience with salesperson Ron was great. He was friendly, informed, organized and it was easy to understand the proposal. The crew showed up at the time, was very knowledgeable , friendly and efficient. I would definitely recommend Five Star to anyone who is considering solar. Thank you FIVE STAR Fatima K read more

Called around and got quotes from many solar companies. Five Star Solar was by far the best company to go with. They quoted me the best price, and what stood was that they use Panasonic panels versus the IQ8 panels, which are not that great. They are quick to respond, with no delays in their service. Ron is a great guy!! read more

They took care of servicing our electric Solar they installed a couple of years ago. Very helpful and knowledgeable.

Five star was great. From talking to ron at the beginning giving me all the information on the system, to the install team these guys were great. The timeline for install was right on the money very upfront. Will definitely recommend read more

I contacted this company to get a quote for residential solar but then found out the same day (or day after, I can't recall) that I would be getting a small pay cut at work due to a bargaining unit contract expiring. So I contacted Cori, a female consultant there, to cancel any request for a bid. She took care of it on their end but I'd also responded previously to an automated text from their company to schedule a phone call. Every time it texted me a reminder I told it I wanted to cancel but it kept sending me reminders, like it couldn't understand. No biggie, but... The phone appt. time came and a Mr. Johnson called me and I explained how I'd tried to cancel the appt. via text as well since I can't enter any new financial agreements due to the pay cut. Right away he raised his voice and said "This is a waste of my time!" I was shocked and alarmed. I do NOT like to be shouted at, especially by males. I told him I'd arranged with Cori to cancel and he said something to the effect of "this is the 2nd or 3rd time she's done this!" and sounded angry. But she had done her job properly and I had to try and calm him down and explain it was the text system that was the issue. Maybe I should've realized it didn't understand me typing full sentences, such as "I want to cancel this appointment". I think they should use a system that has very simple commands like "Type Y to confirm, C to cancel, R to reschedule". I've seen those before and they seem to work well. I finally talked him off the ledge so he wouldn't be mad at a woman who had done her job just fine...I didn't want to throw her under the bus when it was me who got bad news and had to back out kind of last minute. But I tell ya - if I was still in the market for solar, I wouldn't go with a company who employed someone who'd yell at people. I mean, geez - he shouted it was a waste of time after less than 60 seconds on the phone?!? What if I'd let him in my house for a presentation and decided against it? How awful would it be to have a contract with them - what if it was in the middle of a job and I had concerns or questions? What if something went south? I really wouldn't want to deal with a hothead! It's very unprofessional. I hope others had a good experience, for their sakes, but this was my short-lived one. read more

Out of 9 solar installation quotes, Ron from Five Star Solar gave me the best price, included extra features, and was incredibly polite. He even arranged for a fantastic price on replacing my air conditioning units that beat out five other quotes. Six months later, I'm still happy I went with Five Star Solar. I no longer pay PG&E for electricity. Previously, my PG&E bill was $960 a month. I now pay $220 a month in financing for the solar and AC. The best was the tax refund that came from this. I usually owe, but this year because of the solar installation, I'm getting a refund and have an additional tax credit for next year. Dustin from Five Star Solar is also quick to fix any problems that arise with the system. Glitches happen, such as with an old circuit box original to the home. He stands by his work to ensure the system was hooked up correctly. He's patient and doesn't judge when clients are cranky over glitches. He fixes the glitch. That's what I look for the most when deciding who to hire for a project - reliability and professionalism. read more

Quick Installation, on time, quality work! Would recommend to anyone looking to add solar to their home.

Five 5 is truly 5 Stars. Call Dustin he will take care of you regardless of the solar solution you're looking for. He installed our system in April 2017 and he still is available to answer any questions 4 1/2 year later. read more

Our property in the Santa Cruz mountains burned in the CZU fires last October. We were very remote and had power outages all the time. We had a large generator sitting on a trailer that would power the entire complex. When we moved to another property, the first thing we were looking for was a generator to power the house in case the grid went down. That led me to looking at Solar and the batteries to store the generated power. We talked to a couple of solar companies but Five Star Solar stood out from the rest. They installed the panels and two large battery storage units. But what we really like is the Enphase software that monitors all of this and allows us in real time to see how much we are producing, sending to the batteries and exporting to the grid. Best decision we every made. Five Star Solar will take care of you. Very professional and did exactly what they said they would. read more

Five Star Solar made finding, buying and installing a residential solar system about as easy as it is possible to make such a complex undertaking. We got six bids before we decided on Fire Star. Theirs was not the lowest bid, but their reputation, longevity and clear explanations of the equipment and process convinced us they were the right choice. That opinion did not change as the project progressed. I would make the same choice again. Once installation began, the crew and electrician had the racks installed, panels secured and electrical connections made in about six hours (and that included me peppering the electrician with questions as he worked). Two things: * Buying a solar system is complicated requiring a good deal of reading/research especially for those unfamiliar with the technology. Five Star was good about answering questions and explaining things in non-technical terms. * It's going to take longer than you expect. From start to finish our project took two or three months (and that was after we re-roofed our home). Much of the delay came not from Five Star but from permit approval and inspection delays, in our case by the county. There also will be a delay before the power utility (PG&E) signs off. That approval is needed to receive credit for sending electricity into the power grid. For our money, Five Star Solar was the right choice. read more

Great Service! Ron Johnson, the technical sales person, was very knowledgeable and provided all the information I needed without pushing for sale like other companies and contractors. I installed 23 Panasonic panels with Enphase Microinverters. On the day of the install, the installation team were very professional and did an amazing job. No conduit or loose wire on the roof! Very clean job. The best part is that the monitoring app allows me to monitor each individual panel's energy production, something that big names like SunPower do not provide. Will definitely recommend Five Star Solar. read more

Best investment for our home. Dustin and his team came highly recommended by a couple neighbors. After months of research we chose Five Stars and glad we did. Great service and response time. We highly recommend Five Stars for all your solar needs. read more

We had an issue in our 50 unit building where 19 of our units complained that they were not getting heat. Dustin Carey fixed our heating issue in our building all the way out in San Francisco... the very next day! He even wrote an extremely detailed report of his findings in the unit. 5 Stars for Five Star Solar! read more

Five Star Solar designed and installed an amazing solar photovoltaic system for my home and dental office. Dustin Carey is honest and saved me thousands on the systems compared to the other guys. The equipment is top of the line, efficient, and my meters are running backwards. I save more than $1,000 every month from my business and personal PG&E bill. Don't rent, lease, or pay too much for your solar and give these guys a call. read more

Five Star Solar - Heritage Oak Dental 50 panel 12.5 Kw solar by Five Star Solar - Solar Installation Near Me - Elk Grove, California

Installing solar on our house was a major decision. Price and payback was of course a main driver, but service and support was as well considering this is a long term investment. Dustin and 5 star score best marks on both. Pricing was the best around without the fear of cutting corners, equipment was top notch. Also, when we had a monitoring issue with an upgrade that the inverter company installed on our units, Dustin was relentless until it was resolved. We are 2 hours from his facility and he never hesitated to get to my home to show his support. Major respect Dustin.....Thanks. read more

Great company Robert was very informative and gave us the best price we saw for our solar system. Dustin the owner came out personally to the job which only took two days to install. I highly recommend them! read more

Dustin did an incredible job in sizing and installing our ground mounted PV system. Now some months PG&E actually owes us. When a 10kW system like this actually has a pay-back of around 5 years, solar TOTALLY makes sense. Thanks Dustin for doing such an awesome job! read more

Had our solar installed in December. Robert and his crew were quick, clean and professional. Also, not knowing a lot about solar anytime my husband and I have questions Robert is always courteous with us and if needed makes a trip to the house to show us and explain in detail how things work including the billing. Thank you Robert and Five star solar crew, you are the best!! read more

Great company to work with! Dustin, Ron, John, Mark, all the installers, everyone was a real pro. Great communication, easy to work with, I felt included in the process and my questions were answered quickly. Ron even brought treats for my dogs. The installers showed up on time and ready to go to work. These guys like what they are doing and are good doing it! We had waited for the price of solar to become affordable to us and now is that time. The interest rates are very reasonable and the monthly loan payment is well under half of our electric charge from the utility company, so we are money ahead each month. I highly recomend Five Star Solar. read more

Excellent customer service, very responsive and overall great to work with and have as a vendor! I'm the Resident Manager at a large 50 unit building in San Francisco and Dustin/ Five Star Solar handles our heating system. I've experienced quite a few times when we didn't have heat/hot water and I emailed/texted Dustin, he responded right away to let me know that he would send someone over ASAP. Once was on New Year's day and a rare chilly night in SF. Dustin sent his technicians out and got the heat back up and running within hours. In fact, just today, we didn't have hot water, I texted Dustin and he got it fixed promptly. I'm greatly appreciative of Dustin and Five Star Solar. Thank you! read more

I booked an appointment with this company to install a communication system between my computer and solar system and to clean my solar panels. They said they would be here at 8 a.m. on Saturday. We had company from out of state so it was not the best time but we already had to wait 3 weeks for this appointment so I accepted it. We got up at 7 a.m. to make sure we are ready when they are here. Needless to say, they never showed. I called and left a message at 8:15 to see if they are still coming. They managed to send me a text at 9:34 that they can come on Sunday at 8 a.m. No apologies, nothing. When I asked what happened with this morning's appointment, the answer was "my guys had a project that ran over from yesterday". I guess it is too much to ask for a courtesy call. Renaming the company from "Five Star Solar" to "We Might Show Up" or "No Courtesy Calls Here" would be a better reflection of their services. read more