We hired their team for quarterly termite spot treatment of our kitchen cabinets. They were initially very responsive and helpful. They provided service for maybe about a year and half, so 5-6 treatments. We stopped treatments late last year. After a few weeks, our cabinets were loaded with droppings. Based on results, it doesn't seem like their treatments were successful. Albeit, I understand that they were doing treatments with belongings in cabinets. It was then I just decided to go with another team. However it is not for that reason I am giving them a 1*. The reason I am giving them a 1* is because of their lack of communication and administrative responsibilities. It seemed that once we were on the quarterly program, they would just charge for the service. However no one ever reached out or attempted to schedule the quarterly service. We always had to chase them down to get it scheduled. Then after we cancelled late last year, we have continued to be charged for the next three services. In which it took forever for them to respond and issue refunds. We were incorrectly charged on 11/03/23 and 1/04/24, in which it took until 1/18/24 to get both refunds. Currently we were charged on 3/07/24 for the third incorrect charge, in which it's been a week and they still haven't responded or issued a refund. If someone with management reads this, please have your team remove my financial information from your system, so I am no longer charged incorrectly going forward. read more

We hired this company in July of 2021. We hired them because they assured us that they could get the cockroaches and centipedes under control. Our home is a large -6000 + sq ft living area on a 16,000 sq ft lot. The service man said they would come as often as needed. It is now Feb 2022, 8 months into there service , and I've discontinued there service. We still see roaches AND centipedes in the house. Five star company did not provide 5 star service. The customer service isn't there. read more

Four day update: No smell at all. All the roaches I see are either sick, dying or dead. AMAZING! The roach smell is gone too. Yes, I have a dog nose and roaches stink. I wish I did this a couple of months ago...would have saved me from all those 2am roach hunts and boxes of Hoyhoy. note: ever try removing a dog from a hoyhoy? NOT fun! If you want to win the war...definitely go with treatment and Five Star is now my go to company. read more

On July 10, 2019, Salesperson Lon Okamoto came to do an inspection. He mentioned that he previously worked at Orkin and have been working for Five Star for a couple of months. The quoted price for 2 bedrooms and living room was about $1,000.00 in an apartment for bed bugs. He said that it best to have quotes with other companies before deciding. We were not given any paper on bed bug preparation. read more

Five Star Termite & Pest Control - Pest Control Near Me - Wahiawa, Hawaii

Prompt, reasonable price, and professional. The technician arrived on time and was fast. She charged a decent price. I would hire again.

Excellent communications! Isabella responded to my Yelp request very quickly and offered a next-day treatment. Jon was our tech and he called about 30 minutes before the appointment to let us know he was on the way and to ask about parking at our condo. He arrived right on time and called when he parked so I could help guide him in. Excellent inspection and treatment! Jon took time to inspect the entire condo and quickly assessed and explained the main issue: excessive palm growth in the rear of the condo building, The leaves are now touching the walls giving bugs easy access to our old jalousie windows. Jon put gel in selected locations and sprayed the baseboards and around windows and doors. I still have to get the condo association to cut back the leaves but the immediate issue inside is well on the way to being resolved. Excellent value! Cost was a little less than $210, very reasonable. We're moving off island soon so we went with single treatment for general pests. Keep supporting our local ohana kine businesses! read more

I used Five Star to treat my rentals in Manoa. They where extremely professional and did a walk through with me in how to properly maintain my units. Decades of neglect provide a buffet of place pests, mice, and termites could live, all to the detriment of my homes. I took their advice and decluttered my pike and post homes. Eunice arranges the final decluterring and I was finally able to actually walk underneath my clutter free basements, My homes will last another thirty years thanks to their efforts. Victor Ching Teacher Ma'ili Elementary school read more

I spoke with several companies to include general contractors to get vent covers for my attic and a spot treatment for a counter. Five Star Termite was the most responsive and reasonably priced. They spent a lot of time explaining the treatment options and didn't try to sell me extra services. The work was fast and professional. I would use their services again for any future pest related work. read more

Really disappointed. Unreliable. They Never show at appointment time. I've scheduled 9:30am to finish the rodent control by 10:30. I didn't got any call from them to come late or cancel. So I decided to call to make sure my appointment. They say "we are still in salt lake ,we take a couple minutes here. So might be arriving 10:30am". And I replied to them." We have to get it finish by 10:30am for our customers". They say" then you guys have to reschedule for that" What?? We have scheduled for this last week and have to do it again?? Manager called me at 10:20 since he saw this review. "9:30am-10:30am is arriving time.the technician will be in a few minutes " Now 10:57am nobody is here yet. I decided to cancel this company. read more

I used them to ant bait both my properties. Both technicians were awesome, friendly and knowledgeable and did a great job.

The name of this company is perfect! We were having a serious ant problem and within 48 hours of Service, it wad resolved. On top of that, didn't think we had any other issues with insects but found several in the yard that the service took care of as well. Highly recommend! read more

Very responsive and scheduling was was quick and understanding. And prices were upfront when asked. A free complimentary estimate is provided. read more

I used them for the first time when I needed to exterminate carpenter ants at a condo. They came the next day after I contacted them through yelp. I was very happy and very impressed. And prices were very fair! read more

These guys were so helpful in helping us deal with our cockroach and mosquito problems at our rental house. They came very quickly and were more affordable than other companies we called read more

Needed a termite inspection for refinance, oddly enough. Inquired here on yelp for estimates and 5 star was one of the first who quickly responded. I called and got an appointment the next day. Good to go. read more

Once again I am searching for a rodent exterminator because obviously whatever Five Star has done did not work. While searching I came across Aron's response to my Yelp post. I was furious to see that Aron had dared to tell the public that services were free of charge because I had paid a whopping $700.00! And, NO, I was not refunded anything as Aron said he was going to do. Yes, I fixed the dishwasher myself, but, the floors had already been ruined by the water damage. Aron and Younes had not even looked at the ruined flooring because Younes was too busy yelling at me with his hand up in my face. And as Aron stated that Younes said there was already a leak that was not obvious prior to their work, he did not notify myself or the tenants about it. Why would anyone not say anything? I never admitted that the floors were fine, however, I was going to let that subject go until the technician saw a dead rat in the crawl space but told the tenant he was not allowed to touch it because it was in the trap not owned by Five Star. Aron goes on to say that I was yelling at them which is completely false, but, rather the other way around with Younes raising his hand in my face not letting me have a word in which is the reason I walked away feeling I couldn't reason with them anyway. Younes continued to yell at my back as I walked to my car. Furthermore, I never demanded my money back. Aron offered a full refund in a conversation on the phone which unfortunately I cannot prove. One can get into big trouble quoting words of another that were never said. Those threatening words about getting my money back or I will complain never came out of my mouth. Nor did I say I wanted to solve the rat problem with the lowest cost possible. I think most would agree that $700 is a lot and I willingly paid it to have my problem resolved! I need to mention that there were not 7 service visits as Aron has claimed. I have never posted any negative review even with services not to my expectations. However, I felt I needed to warn other consumers. I was appalled that Aron would say that I was disrespectful. I can't believe all these false statements Aron posted. I have not received any money back, nor have I had a personal response from Five Star. At first, I thought Aron was very professional and it was only Younes who had poor business skills. I was wrong. read more

Quick and efficient job done by Jonathan from Five Star. I just needed a pet treatment for fleas, ticks, and mites since I was moving out. He showed up on time, did a great job, and was very friendly and professional. Highly recommend. read more

Great company, easy to work with, chemicals are as eco-friendly as they come and my regular exterminator John Santiago is wonderful. Very good at scouting out problems and making them go away. Cannot recommend John and Five Star enough. read more

Very pleased with their service. It was so easy with the arrangement and I will use them again!

Just had our flea and tick treatments done for moving out of our place and these guys were on point!!!! Within minutes of reaching out we had a extremely good price quote and a appointment. My technician Jon was extremely friendly, on time ( actually about 15 to 20 mins) early which was awesome, also extremely knowledgeable and was quick to provide the services. They take payment right there in person even with card so you don't have to worry about your info ending up somewhere else. I highly recommend this company and if you will be extremely satisfied. Choose this local company and you won't be disappointed!!!! read more

The office girl was very pleasant, but to just schedule an estimate...it took a week and a half. Then Jerick came to do the measurements and was really nice as well but then I never got an estimate. I gave him a week to respond but with no response i then texted him to follow up and no response back. If I can't even get an estimate I'm not sure how i would trust them actually tenting my house . read more

Ramon is awesome! He was extremely thorough in inspecting our property and was very quick to follow up with scheduling. We used him again for our termite inspection for a new home purchase and our realtors had only great things to say about his work. It is so refreshing to work with a service provider who is actually extremely knowledgeable about their particular service, as opposed to just someone trying to make a sale. read more

Awesome service and reliability attention to detail. They're so good that the bugs no longer is a problem. Thanks Five Star

Today John came over to take a look at our attic because we heard a mouse or rat roaming around last night. As soon as John opened the attic door he immediately saw a rat trapped on a glue trap. John said he didn't have to do anything, because someone already placed traps in the attic. He then placed the trap in a plastic garbage bag and got rid of it of us. My wife and I are glad John checked the attic and got rid of the rat. John is always professional and a very easy person to talk to. We have quarterly treatments and the 5 Star personnel have been there to help us. read more

Had a mice problem in our Townhome. I called 2 other rodent companies before settling on Five Star. Their prices were affordable and service, EXCELLENT! Younes started the service with a free inspection. Based on the information I gave him, we isolated the source of entrance in the kitchen area. Sure enough, he showed us the evidence of bite marks and droppings. We scheduled an appointment for an exclusion to be done. Younes and his assistant were very courteous and knowledgable. They were mindful of our appliances and belongings by carefully putting things back in the exact location. Younes did a follow-up a couple weeks later to assure the job was done. 4-stars. No mice for almost 3 months. After almost 3 months, mice somehow entered our home but I noticed that this time, they were coming from a different path. I called Five Star the next day. The next available appointment would be on a Monday(4 days after discovery). We caught one mouse with the extra traps Five star provided from our exclusion service but later discovered a 2nd mouse the same dang day! Desperate, I contacted Younes again hoping for an earlier appointment. Estatic, he was able to accommodate us. I provided my new information to Younes where he determined another source of entrance, the living room. A small hole was discovered in the bottom corner drywall. Younes and Aaron patched the hole and went beyond the call by double checking the rest of the house including outside our yard. They were thorough, professional, and patient with my wife's paranoia of rodents. 5-stars. read more

They were the cheapest for routine pest control service but out of 4 other pest control companies that I have dealt with in the past, they were the worst in customer satisfaction. I believe their philosophy is to expend the least amount of effort which equates to caveat emptor...beware, you get what you pay for. I have 4 rental units in one building & before signing their contract, I specifically said they needed to schedule with and accomodate the tenants schedules. Telling me they tried calling the tenant or they left a voicemail telling the tenant when they were coming by to give service does not equate to trying to work with the tenants schedules or even putting forth the effort to try to make contact and schedule with the tenants. The bottom line is that they wanted all 4 tenants to be home on the same day at the same time...impossible!...I repeatedly told them they needed to be able to accomodate varying tenant schedules. When I asked what kind of pest activity the technician observed or what/where treatment was done, I was given a several paragraph standard blurb about how pest treatments are done for everyones property. Why would such questions offend them?...because they replied as if annoyed at the question. After all their rantings, I still had no way of knowing if anything was even done in my units. What company goes out of their way to try to "school" their customers (that is what every email with them felt like)...obviously, a company that has no interest in improving their processes or doing better for their customers. For every question I had for them, I got flippant finger pointing responses and never felt valued as a customer. In the end, the root of the problem was their desire to only service my tenants on the same day, at the same time. I told them from the beginning, that mindset for scheduling was not going to work...duh. With their goal of grabbing a contract with the initial increased service rates for the first year and putting forth the least effort, they could care less about customer service and customer longevity. Im glad to see them go. read more

I rarely write reviews, but after the excellent service I've received so far I felt I needed to support this local business! Birds were starting to nest under our PV panels on our roof and I had no clue who to turn to. After a quick google search, I found Five Star Termite & Pest Control on Yelp and sent them a message on 5/23 (a Saturday). I received a reply within 20 minutes and was able to schedule a consultation for 5/26 (a Tuesday; Monday 5/25 was a holiday), which was a super quick process! Jerick came to inspect our bird nest problem and was very knowledgable, thorough, and professional. He took his time and even walked across the street so he could see the bird's nest under our PV panels from afar. Another company we had asked for a free consultation didn't even look at the nest. Jerick took photos of the nest for documentation unlike another company that came to give us a free consultation. I received a quote for our service (removal of nest, spray for mites, covering all the attic holes so birds don't go in the attic, clear spikes on rain gutters where birds could perch, and covering to go around our PV panels so the birds don't go under to nest) the very next day. Jerick called to ask if we had any questions about our quote unlike another company that didn't even follow up with us. Half of the services were completed on 6/4 (very quick timeline to get our services completed) and the next half will be completed once the materials arrive on Oahu (delayed due to COVID). The three guys who came to do the first half of our service were very friendly and completed the job professionally and quickly. I was so impressed that I decided to inquire about other pest control services since we are currently using Terminix and haven't been very happy with their service recently. Jerick emailed me back right away with answers to my questions about their other pest control services. The next half of our services for our bird problem have not been completed yet (see above), but so far I am very impressed by their professionalism and very quick replies. I'll change my review if things go south (haha), but for now, they have been excellent! read more

I made an appointment for the following day but Jerick called the same afternoon and asked if he could come over that afternoon. I agreed and he came and gave me an estimate for what it would cost to treat termites in my front door. I decided to go ahead and schedule treatment. Someone would come in a couple of days. But, not long after he left he called and asked if it would be okay if someone could come the next morning so, of course, I said yes. John came on time and did a great job explaining what he was going to do and I was able to watch the procedure. Jerick stopped by to see if his help was needed but it wasn't necessary. I would absolutely recommend them. read more

Been using them for over a year, tech Jon gives great service with a great attitude, and Aron is always helpful when scheduling appointments. Would recommend. read more

Can't really say much, I scheduled an estimate and they didn't even show up or try to reschedule.

They were quick to respond and I was able to schedule pest control services quickly. Also, the technicians are friendly, very helpful and knowledgeable. read more

So Fah! So good! lol! Yup, connected via Yelp, response and see you in person time was quick! Chose these guys over the others because time in money. Had them do a quick walk through my units, explained the cost, gave me time to notify my tenants of what to expect in a few days and over the year because I signed up for a years' contract. Tenants reported a decline in seeing pests around (roaches), the tech guy just recently came to do a second pest control run through and as long as my tenants are happy, then I am too! Good job guys! read more

The inspector arrived on time and was very friendly. He was honest about our options, and seemed much more concerned about making sure that our home was taken care of, rather than simply trying to sell their service. Would happily recommend and use 5-star again! read more

Their name says it all. Great service from start to finish. They were friendly, professional, and even took our pets into consideration. Thank you Jerick, Jonah, and Moku! read more

After months of uncontrollable hives and countless doctor's appointments, my problem was not that I had hives, but bites from bed bugs! My family and I recently went on a summer vacation and brought the bed bugs home, and it was the last thing I could ever expect to happen, especially when we stayed at a five-star facility! I requested a quote through Yelp, and within one hour, I received a call from Aaron and I was able to schedule for someone to come out the next day. John was our technician and he was AMAZING! He gave us a quote and treated our home the following day, which was a holiday (and other companies refused to work on the holiday)! John was able to recognize exactly what needed to be done, he offered tips and direct instructions in preparation for treatment, and he worked in the most professional manner. I am beyond grateful for the professional work provided by John and the other members of Five Star Termite and Pest Control. They are genuinely friendly and honest, they offer fair prices, and they are the best guys to kill those pests! read more

Excellent service. Fast response. Explained the problem about my drywood termites. Was great about explaining what to look for and how to prevent them in the future. Gave me different options and I was able to pick the right solution at a reasonable cost. I would definitely recommend them without hesitation. read more

Ramon...patient, understanding, professional, and ON TIME...it does not get any better than this!!!!

Their name says it all, and excellent customer service. Sam came by and he thoroughly treated our house and he was very knowledgeable. Thanks again for your help. Support local!! read more

Aaron & Andrew and the rest of the crew at Five star were extremely professional and accommodating! They're prices I find are very affordable and hard to beat! I would definitely recommend them and will be using Only them in the future!!! If you need termite and pest control and you are reading this. I was in the same shoes as you are. I made the decision to call them and couldn't be any happier! Thanks Aron and Five Star crew!!!! Mahalo mahalo mahalo read more

Great services done by the Five Star Termite Team. Ramon showed immediate care for my pest control needs and provided innovative solutions. These guys are great at following up and I highly recommend getting enrolled in their service plan. read more