My mothers car was recently broken down. So we called AAA to come pick it up. However, no one in our area would even bother to come pick it up. For context we live in amador county, in the main town of jackson. Eventally we called state farm, they also called around from their list of towing companys. However, no one was willing. This was utill they called Five Star Towing and transportation Company. This company came all the way from elk grove to pick up my mothers car. They were super nice and respectfull, even to the point of after dropping off the keys at the night box, they made sure my moms car was completly locked and everything was closed. Needless to say 10 out of 10, would recomend. read more

After I filed my complaint against this company. They started calling me and harassing me, making threat and impersonating the police department. They called once from their real number then realized it and hung up, then called backed from a blocked number and pretended to be the cops saying my truck was reported stolen. I called the actual police and they said there was no report or police complaint against me at all. PLEASE DONT EVERY USE THESE GUYS, THEY ARE THE WORST. First they price gouge in the middle of a snow storm then when you complain they harass you. read more

My man Brandyn was fantastic in assessing my problem and the solution to get me back on the road very quickly. on my way to Burningman heater hose busted and B was on the job. He followed me to the nearest station and he made sure we had the the right coolant and I was on my way. Thanks Brandyn. read more

My car was totaled on 6/26 when someone drove off highway 99 and crashed into my brand new car while it was parked in the employee parking lot at my work. it was a total shock when I saw it. Brandyn is the most amazing tow driver that I have ever met. He was very professional and did a great job with my vehicle. But, what really made a difference for me was how calm he was and comforting. His words of support and understanding made an extremely difficult and emotionally overwhelming situation better. He is an exceptional tow driver with a huge heart. I can't thank him enough for this. read more

Five Star Towing is AMAZING! My car broke down on me at 5:00am on a Friday, called Five Star Towing and they were there so quick! Very affordable! The driver (Alfred) was so nice, walked me to the truck made sure I was in the truck safely before loading my car on the bed. The truck was so clean as well! Highly recommend Five Star for your towing needs. read more

I was rear-ended by one of their flatbed trucks in traffic a couple months ago. They made sure that I was the one who was thoroughly screwed (completely legally, I'm sure). My car was totaled and there was almost no damage to their massive truck. I would not trust this organization to do the right thing by their customers. If one of these trucks showed up next to me while I was broken down (in my shitty replacement car because they made sure I couldn't buy another brand new car, I'm out thousands in down payment and car payme), I would wave them on. Don't risk doing business with this organization. Update to respond to the tow yard. As per the insurance company, the car was a total financial loss. Which means "totaled". You have a lot of balls to suggest otherwise, since you never bothered to follow up after the accident. read more

Rude customer service. I was calling around for quotes and she said she couldn't give an estimate. I gave her location and tow location was less than 5 miles. I didn't say I needed it asap but for future. The staff/lady needs to be trained in customer service or at least be knowledgeable for price estimates. If you need an estimate for price quotes, do not call here. They truly don't want your business. read more

they tried to help me with an RV flat tire but could not find the correct size on a Sunday , CHP dispatcher was not being very helpfull the officers on duty were great! tow truck came to the site and could no guarantee no damage so they did not hold me responsible for payment or damage my RV anymore,also talked to CHP again for me ! thank you 5 star towing !!!!! read more

We had an unfortunate incident with our vehicle and it ended up getting towed by CHP. The staff at Five Star towing we extremely helpful, kind, polite, and genuinely caring. They took an extremely bad situation and gave us a positive experience. read more

I can't even believe how horrible of customer service this place has ... almost funny. Called to get a Tow and the lady told me "we don't have time" I asked ... "well I can wait, when will you have time ..." she said "never" & hung up. I never have written a review, I made this account just to post this .... weirdest customer service encounter. I don't recommend this place. So boggled LOL. read more

Do not use this Towing company unless you like to be lied to and robbed for your belongings lady who picks up the phone knows nothing and very rude had two Ipods and brand new Coach purse tooken from my vehicle. read more

Here is another business that doesn't deserve a single star but it is the very least I can give on this site. I visited their Elk Grove Facility to inquire about the lien car sales. The person at the front desk who is Punjabi mumbled something in bad English and when I finally understood his mumbling, it turned out that he wanted money from me in order see the vehicles on their lot. This is the very first time I have ever heard of a business that sell cars charging admission for looking at the cars. So I asked the man a few question about the admission fee and he suddenly lost his cool and started yelling at me to leave his place of business. So I mumbled some American French back to him and left. After further research, it turned out that he is just an employee who is not happy to be there. I hope this review doesn't cost him his job but I do hope Five Star Towing provides it's employees some training in customer service and courtesy . Nowadays, it is a luxury to have a job. read more

Horrible place! Extremely sexist and racist, refused to sell a car to me because I was a woman and white, charged me a dollar to look at the cars for sale then would not give me a price and told me to come back at 5 oclock when they closed. When I called there to speak to someone else the woman said she was Sacramento Tow Company on 19th and hung up on me. Terrible experience will never recommend this place I hope they go out of business. read more

Fast, friendly & professional. We had someone get stuck in the mud up to their axles. Their driver arrived within 10 minutes of the call. He was very polite and professional, explaining how he was going to get the truck out. It only took him about 20 minutes and everyone was on their way. read more

Called for a tow from my house to the auto repair shop and they were going to charge me $200 an hour for however long it takes them to get to my house. The auto repair shop is only 1 mile away from my house. What a rip off!!!! read more

Extremely rude and unprofessional.I just needed to know how much it would cost to get my car back because it was stolen and they towed it before I could even go pick it up. I asked them how much it would cost and he says he doesn't know because he doesn't have the paper work. So i asked if they had just a flat rate and he told me the rate and I asked if that was the one for stolen cars and out of nowhere he gets rude and says "WE DIDNT STEAL YOUR CAR" "WE'RE NOT A CHARITY" and then he just started randomly rambling on and on and wasting my time and I just wanted to know how all of this was going to cost. my sister called about 20 minutes before, to find out if & when we could pick up my car and when she read off the license plate number for the lady, the lady didn't understand her so she said it again and the lady still didn't understand (and there's nothing wrong with that) BUT she just blurted out "Im not going to keep doing this" and then she just said they didn't have our car even though they called and told us they had our car that's why we called them. They honestly need to teach their customer service reps some manners. Very unpleasant experience. read more

Absolutely only 1 star for this company and thats because I have too! I just left from there without a vehicle because after 1 hour and 4 cars they had to jump to get started (like thats my problem) they forced me out of there lot claiming I was wasting their time!!? I had more then what alot if the cars were going for in my possession to buy, but because im not going to spend that kind if cash on any car and was asking questions and taking my time and when I was finally ready to make my choice i was told to just hurry up and pick and then get the bleep out!. So needless to say I will take my money somewhere else and will not be telling anyone to make a purchase through five star towing. Worst customer service ever!! read more

Horrible customer service , very rude. I called to have questions on my car and billing spoke with the lady not only did she was rude the whole time but she hung up on me before I can say bye. Horrible horrible service. read more

My car stayed over night and was not driving the next morning when I went to pick it up!!! I was cursed at by the owner of the business and spit on when I told them my car was broke by them........ as it was running fine when it was towed 5 ml away. I had AAA come get it and take it to my mechanics shop I will let you know if the transmission was replaced with a broke one tomorrow...... As I just got the car and it was just looked at by the same mechanic. I did not want to even give them one star but it made me. read more

We had two customers park their trucks on the side of their building during the night which was by a gate they never use as they have two other access points. They charged $530.00 per trucks to put them in their yard about one hundred feet from where the trucks were parked. This was over $1000.00. We have had 5 star towing doing this for about 8 years yelling and using profanities at my girls that I employ and myself. This guy is something else, very rude and over charging. He has been using our driveway to come in and out of his yard when he has two other access points to his property. We have contacted Elk Grove City, in person, and we were told this is our property line and he has no right to tow our customers rental vehicles and that we are at liberty to put up a fence so he will not have to worry about some one parking in his spots, but in turn he will have to use one of his 2 other access points. It would of been greatly appreciated if he waited until we opened up Saturday morning to retrieve the trucks, as the trucks were not stopping them from getting in their yard. I guess they needed the money. If I could give them a lower review I would give them a -100. read more

If I could give this place 0 stars I would. Extremely rude and horrible customer service! My mans car got towed (which yes I understand is his fault) but it got towed on a Saturday and we called in immediately after it got towed & asked when we could get it out. They said not until Monday when we open 8-5. My man had to get his money in order to get it out and he goes there to get it out and then told him they put a LIEN SALE on it only 72 hours later. We all thought it was 30 days before they were allowed to do that but i guess it's actually only 72 hours. So he had to pay even more money to get it out. So he was using 2 cards to get it out & he first put 200$ down and the lady took the card ran it whatever, he went to give her the other card and she was like 780$ please and at first he starts handing her the card and then I go wait 780$? And she goes yes. And I say we just paid over 200$ the price should be at 518 (I calculated it out on my phone) so she brings out her calculator and goes I guess you are right and then gives us the correct total. If we would not have said anything then we would've been out even more money cause she would've never said anything! Complete slimy company! Do not go here whatever you do!!!! And if your car does end up here for whatever reason, I'm so sorry you're going to have to deal with these people!!! read more