I can't say enough good things about Five Star Towing and Transport out of Sacramento. My shifter went out on my 18-speed Peterbilt while I was stuck up in the mountains between Sacramento and Reno, and I was in a bad situation trying to figure out how to get back on the road. Bella in customer service went above and beyond making calls all over trying to track down the part I needed. Once they found it, Brandon personally delivered the part halfway between Sacramento and Reno so I could get rolling again. That level of customer service is hard to find these days. Professional, fast, and genuinely cared about helping me out when I was stranded. Huge thanks to Bella and Brandon for going the extra mile. Definitely a 5-star company and I highly recommend them. read more

My vehicle was towed by Five Star. Repeatedly contacted them to assure my vehicle would be safe there and explained circumstances of my life that would necessitate my vehicle remaining there a little bit longer and they assured me it was no problem. When it came time for me to get it out, they informed me they had sold it by way of a lien to a dismantler, without any notice, two months ago. There was a registered firearm inside and my dash cam shows they stole it. DMV records show they did not sell it to a dismantler at all and still have it. Yet they will not admit they have it, nor will they admit in the face of video evidence that they have my firearm. Instead, they are calling me at all hours of the night and attempting to extort me. Their general manager "Tara" indicated that if I was unwilling to pay them to contact police and tell them I had an illegal firearm and that I was harassing them. I've never experienced anything like this. My car was supposed to be cared for. My firearm was not illegal. I just called to give them money when I got out of the hospital and thank them... only did you find out they had sold my vehicle, stole my firearm, but could magically produce both for the right price. To say I'm shocked would be an understatement. I have reached out in the kindest way possible and then I will reach out to law enforcement, though I hate to. I don't know what to make of it to be honest. However I would seriously caution you. These are not honest people. read more

Worst company ever towed my truck and trailer and damaged my trailer to where it was unrecoverable totally destroyed hitch and left gear didn't tell me anything about damaging my trailer let me come to they yard pay for my tow and then when I got inside the yard seen my trailer unable to be towed so not only did they destroy it they let me pay for storage before I was unaware of damage they didn't want to take responsibility lady Terra in office was very rude and disrespectful without no respect for my personal property I eventually had to sue took them to court and I won my case they had no pictures of my trailer before they touched it or after it got to they yard which is odd cause that's against towing protocol . I brought pictures of my trailer I got from Sacramento code enforcement cause they were present the time of tow showing my trailer undamaged which is why they lost the case. This company rides around with American flags logo on the side of their trucks representing Unit States Of America but come to court and hold up their hand swear in oath to tell the truth and lie and my damage was less than 5k it's sad a company like this would be so petty I strongly believe because of my skin tone. They should be stripped of those American flag logos from side of their trucks if could give a zero star I would read more

If I could give a negative review I would. I recently had "code enforcement called on me "due to me working on my 2006 Honda pilot. When asked about the code two different people gave me different codes. One was the car being abandoned and the other was missing parts. I just leave the house to go get a slide hammer to finish the last few things on my car. Then both the code enforcer and the tow truck driver did not have the same story when asked what happened. I see my damages then the tow truck driver tried to say it was like that when I picked it up. I'm highly disappointed in not only five star staff but from sac pd code enforcement. I don't want to make it a race thing but I witnessed different minority groups in my neighborhood be harassed by this company and code enforcement. It's beyond unacceptable and for no one to have a correct story or explanation is just the cherry on top. Ps no notice, no warning, no anything if my NEIGHBOR didn't walk out I wasn't even going to get a buisness card to even get my car back. Also we asked code enforcement to stay until I arrived to clear the air he got Disrespectful and told my neighbor he doesn't have to wait and he had better things to do. If you a run in with them just know your car is getting destroyed and you never know why it happened read more

Five Star Towing & Transport - The damages done to my car after the they towed my car - Towing Near Me - Sacramento, California

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My pick up got towed for parking at a no parking zone by SAC PD Went to go pickup my truck asked the lady at front desk how come it was so expensive for one day tow ,she started giving me the breakdown. My reaction was wow.. then she continues and says, why are you asking so many questions she goes. I feel attitude coming from you then threatens to keep my truck for another day just because She can.!! at this point I didn't wanna respond. Any farther paid for the bill got my truck and left. This company will not hesitate. Take advantage of yo situation if they have the upper hand, be careful dealing with them have a good day! read more

Dispatcher Brandon or Brian sorry forgot his name was great and super nice and you can tell he cared and wanted to help out as much as he can! The driver was great as well, super fast he got there before me, was talking to him he said the owner treats him good and it shows from the dispatcher to the driver they obviously take good care of there employees! I don't understand why there are 1 star reviews they are fantastic! And I hope the owners keeps treating there employees good cause it shows how great there employees are! Thank you guys read more

I'm a courier and broke down twice in one week. My vehicles were trash, the weather was trash, but luckily I got great service from JON for a tow on 1/31/24. Business owner, you need people to train with this man. Not only was he good at his job of getting the vehicle up on the bed safe and fast, he's also just a friendly happy person. He made my overall experience a great one. It was raining and my vehicle (Large Cargo Van) was in a difficult place but he found a way to get it out. I felt like it was almost fun for him to try to figure it out. Cracking jokes the entire time making me laugh while it's pouring rain and he's covered in dirty mud water. Do your best to keep this guy on board. I was lucky to have him on a crappy day. Overall from my fleet roadside service call to getting dropped off to my end location about 3 hours total. Cheers JON! If I ever run into you again a large lager on me after shift or a complimentary burger. I hope my company continues to contract with Five Star Towing and Transport Inc. of Sacramento, Power Inn Road. read more

I've only ever had one other experience with a tow yard before 5 star and let me tell you they were very different. The team at 5 Star Towing (specifically the 4600 Power inn location) were professional, kind and quick to help me out. They didn't damage my bike at all when transporting it and had it conveniently parked near the front entrance ready for me to pick it up when I got there. If I ever need a tow again I know I'll be calling 5 Star Towing and Transport. read more

Avoid using these guys at all cost! They take forever to show up and do sloppy work all around. Our driver also drove very unsafe for the conditions. read more

Worst service ever had, customer service was horrible, the person who answered the phone was mean and rude.

The woman who helped me get my car released from the tow yard today was so helpful and nice and I am extremely thankful for her help and for pointing me in the right direction. read more

Workers did not wear masks, illegally towed my car parked at a residential neighborhood. Also charged us an extra 60$ for an additional day although they were closed due to the holiday. Please wear a mask next time while doing the transactions. read more

So I ordered a tow through my insurance agent, they gave me an estimate of 45 - 60 minutes arrival time. After 1 hour 10 minutes I called my agent to find their location. They told the Agent they didn't have the drivers to do the job. Great customer service, way to keep everyone informed. I wouldn't call then because they most likely won't show. Not enough drivers I guess!!!! read more

We called to get a tow the guy asked for a credit card we asked for the amount he said your wasting my fucken time and hung up very rude don't give these people your money read more

Doing illegal tows on 7101 Gerber Rd at White Willow apartments will stay across the street at the gas station and wait for someone to open the gate to get in the complex and tow people car that's unloading groceries or moving in even parents dropping off there kid's or picking them up and won't release there car unless they pay I have video to prove if they try to denied it SHADY COMPANY read more

Horrible service would not use or recommend for anyone to use there service they will rip u off.

Tabatha and Diana were very nice and cool ladies. They went out of their way to help me with an issue I had with my car. They were pleasant and courteous and even though I was super stressed out about the cost of my tow and the situation I was in, they made the situation easier to cope with by being good people. Thanks again! read more

There are no words to explain how satisfy I am :) !! First time having to deal with this company :) !! Diana is a magnificent women she has ambition and to close my statement she's a caring, compassionate women. She's a representative of Five Star Towing who works with you to ensure your getting answers about your current and/or old car that probably wasn't transferred into the new owners name * Laughs * everything is now correct and I have produce evidence of the released of liability to ensure I'm in the clear :) read more

Diana was very helpful and courteous. It's so refreshing to see people like her that truly care about customers. Thank you Diana for all your help! read more

Diana is a class act. These people get a lot of shit because people are obviously mad they got towed but its not like 5 stars the reason your car is there. Treat them with an ounce of respect and they will help you out read more

Had to get car towed after a car hit my car while it was parked outside my apartment complex, the police called a tow company and these people showed up, told us that they were going to tow my car and I had 5 mins to find someone else to tow it before he was going to. Then when I asked the officer he softed up and said he never said I only had 5 mins. These people are SUPER shady and are willing to lie straight to your face just so they can tow your car. read more

We are very satisfied with the customer service from 5 star towing. :) we were very stressed out about our car being towed and they really worked with us. Thank you again! read more

Do not use this place! They dropped my car with a forklift and refuse to pay for the damages. They change their insurance frequently and my claim was denied because "they said they did not do it." Even with a police officer present at the time of the tow, noting no prior damage to my vehicle, they still refuse to take responsibility for the extensive damages including 2 huge forklift marks on the side doors, destroyed bumper and alignment issues. I've been battling them for over a year with no resolve besides them offering to refund my tow fee, which they later retracted. Ive never had a single person return my phone calls or emails. Run the other way! I'd call this place One Star Towing at best. read more

As a fellow tow truck driver it was great to see Tabatha blocking for me. She does a great job and made me feel safe the whole time. Made sure the customer was safe and out of danger. Also thank you for the advice. read more

I see I am not the first person to give Five Star's office manager, Diana and tow truck driver, Tabatha 5 Yelp stars. My car was stolen a month ago. Devastating. Then Sac City police found my car. They had me go to the yard on Power Inn Rd. My car was a wreck, a total loss. Everything inside and outside was either stolen or broken. These women made a terrible experience bearable. Hint: if you are nice to them, they will be very nice and helpful back! Whatever they're being paid is NOT ENOUGH. read more

Man, these guys were better than great. Two brothers working hard and honestly. Can't beat it. They arrived 30 minutes sooner than projected. They handled my motorcycle with respect and caution, getting me and my bike home in a safe and timely fashion. You're bonkers if you use anyone else. These are my dudes and if you're not a pompous ass, you'll feel the same way. Thanks fellas for the amazing service. You're the prime example of good work and good customer service. Keep up the good work! read more

They left me stranded for 4.5 hours via AAA! I cannot believe this company service! After 4 hours stranded highway AAA called another truck had to wait another 30 minutes!!! Five star you ain't worth SHIT!!! File bankruptcy!!!!! read more

My car was brought to this lot on NYE and they were closed for two days. I ended up being schemed out of $500 and the people were all really rude. By law they were supposed to bring my car out of the lot but the lady told me she would put it on the street to allow it to get hit again. Rude people. read more