Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent job cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company. read more

I hired Five Step Carpet Care to clean my tile and carpets. I have a lot of tile. They did an incredible job. The whole process was very easy. The team was incredibly responsive, they showed up measured the square footage, talked me thru the process and I had a quote very quick. They worked around my schedule to clean the floors. They treated my home as if it was theirs. The floors are immaculate. The tile and grout look brand new. The carpets are so beautiful. I'm thrilled at the service and the price was more than fair. I highly recommend this company! What a pleasure. I'll hire them again! read more

They were courteous, on time, and did a great job on my carpet that has never been cleaned before (it is 12 years old!). They slayed it. The whole house feels fresh and clean. Thanks so much. Highly recommend! read more

I'm so glad I listened to the Yelp reviews and called Joe at Five Step Carpet Care! I was so impressed by his professionalism and the quality of the work he performed. I was doing a move-out carpet cleaning and was concerned there were spots that might not come out. Not only did he remove them, but he somehow made the carpet look as good as new! Don't look further. Call Joe and he will make you glad you did! read more

Joe is the best! We get our carpets cleaned about every 6 months and I always call him. He is reliable and does a great job. I wouldn't hesitate to have him do future work for us. 10 stars read more

Joe is a true professional and so easy to work with. He has cleaned our carpet and our stone tile and did an excellent job with both. I really wish I had before and after pictures. Highly recommended! read more

It was easy to communicate with Joe, he showed up with a calm and kind disposition. I've had my carpets cleaned regularly for years by large and small operations, and his thoroughness was something the larger companies don't deliver. My carpets look better than they have in years. Pricing is competitive. I have already recommended Five Step Carpet care to friends. read more

I rented a Rug Doctor carpet cleaning machine 3 times in the past 18 months. Each time, I've also bought the Rug Doctor "oxy-steam carpet cleaner", to a cost of $50+ poorer each time, and that is if I've returned the rental in the 24hr time-frame. My self-cleaning process has gone something like this: go to the grocery store, wait in a line, pay for a rental, roll a machine to my car in the parking lot. Load it in the trunk, unload it at home, find lots of hair leftover in the machine, clean it out first, yuck. Put the cleaning solution in, add the hot water, and get wet! Seriously, I'd fill the reservoir with hot water and solution, while spilling some of the mixture on my clothes or feet or both. Roll the machine with some number of gallons of cleaning solution to the offending carpet. Turn on the machine and prepare for vibration city. 2 minutes later, the cleaning solution is gone. Repeat the steps starting at filling reservoir, getting wet, then restarting the cleaning where I left off. Maybe I'd finish a room with solution left over, and when that has happened, I'd then decided I should keep up the process with another room; after all, I rented the machine for 24 hours, so I may as well maximize my rental. Repeat, repeat, but oops, the cleaning solution runs out. Then during the next afternoon, I can still feel dampness in the 'cleaned' carpet, and I'm saying to myself, "oh shoot, I've got to get that machine returned before the 24hr time runs out". Which usually means an extra errand stop for the day. Late Monday afternoon I realized I needed to clean the carpets in two bedrooms, and for one of the bedrooms, I had need to get it cleaned before Thursday. I contacted Wes at Five Step Carpet Care, asking if they had any openings on Tuesday or Wednesday. I heard back from Wes via email, then by phone, within the hour. This company fit me in the next day (Tuesday). They arrived at the earlier part of what they committed to. Before they started the cleaning process, I was given a business card describing their 5-step system, and was even more pleased when I learned they use non-toxic and biodegradable chemicals. The two bedrooms, (which were cleared of most furniture), along with a strip of carpet in another bedroom that I requested after they arrived, took only around 30 - 40 minutes, and only cost me a few dollars more than my DIY sub-standard process. By the end of the day, the cleaned carpet was not looking soiled anymore, and it was dry. I never had this kind of result with a DIY process. Plus no worries with logistics for picking up, dropping off, buying chemicals, or making a mess of myself. read more

Joe did a great job on our whole house and even took care of our camper! I can't recommend him enough!

You just don't get it until you get it. Wes and his Five-Step-Carpet-Care gets it done and without the chemicals, without the residue, and without the wait... Yes, without the wait!!! His technique makes it so you don't have to wait as long for the carpet (and padding) or upholstery to dry PLUS it's safe. Go ahead, ask him to taste his own chemicals... he can because they're food-grade!!! Sorry Wes, I don't they don't taste great but it still won't hurt. So, if you have pets, babies, people with allergies, you definitely want Wes and his five steps. We have him clean our office and chairs as often as we can. Thank you so much Wes for your hard work and fair prices! read more

Joe was so great. I had a 5x7 kitchen rug that had grease stains I thought would never come out. I was literally about to throw it away and Joe saved this rug and made it look new again! I also had a shag 5x7 rug that my dog had slept on for years that I thought was also not salvageable, but yet again Joe brought it back from the dead. His price was so reasonable. He did both rugs for the same price Evergreen quoted me for 1 rug. I will totally use him again. And he picked up and delivered my rugs free of charge! So awesome. Thanks Joe!! read more

This is always the best carpet cleaning service! Always on time and goes above and beyond to be sure his customers are satisfied with his work. I have dogs... Enough said!! He makes the carpets look brand new and smell extra fresh. Thanks again!! You are always my recommendation and first call for all my carpet and tile needs!!!! read more

The best carpet cleaner I have ever had. He was on time, even 5 minutes early. He explained everything, gave me a totally fair price, and then did exactly what I wanted. He never tried to upsell me. Afterward, there was no chemical smell, and the carpet looks great. I will definitely employ him again and recommend to all my friends. My friend had a discount service (We come 4 times and the 5th time is free, they said) who simply never showed up and didn't answer their phone. No bargain there! read more

Cleaned my old apartment for a move out, the carpets look great. He was early and reasonably priced. Thanks so much!!!

Here I go again!! :-) I just had Joe out yesterday morning and once again, he did a wonderful job! I honestly won't let another carpet cleaning company in my home after having him here three times now. In the past, if we had any stains, within just a few days they'd be back. It was getting to the point where I honestly thought it was time for a new carpet. As a last resort, I started looking on Yelp and Angie's List for someone new to try. Well, Joe is a lifesaver and carpet saver! LOL Yes, he's a little more expensive than some other carpet cleaning services, but does a superior job that lasts! In the long run he has saved us money. We've had our carpeting for over 15 years now and there are no obvious pathways or stains anywhere. Of course there's some wear and tear, but after Joe leaves, it's fresh, fluffed up, stain free and dries quickly. He's a very kind and respectful man and cares for not only your carpet but anything around where he's cleaning. Thanks Joe! I'll be calling you again in the future. read more

Fantastic service and attention to detail-- Vacuuming included in his very reasonable prices! Superb!

Joe is by far the best in cleaning carpets that I have ever had!!! Usually with other carpet cleaning companies the stains reappear within days---not with Joe!! He is thorough and complete, even wiping clean the baseboards!!! I will never call anyone else to clean my carpets again, nor will I recommend anyone else to my friends!! He is the best without a doubt!!!!!!!!!!!!!!!!!!!!! read more

I called 5 step carpet care to clean our bedroom carpets and I'm very much pleased with the result. Joe did our carpet and he's very courteous and on time and did a great job. Thank you Joe!! read more

5 Step has been awesome for us. We have had them out to clean our carpets a few times now and it's been great. We have also referred them to our friends. They are slightly more expensive than the other company that we used to use, but it is well worth it!! read more

Five Step Carpet Care does incredible work!! They made our brown carpet white again and their process dries very quickly even in the winter! Thank you Five Step!! read more

Joe cleaned our carpet again this week and we couldn't be happier. Fair price, excellent results. We will use this business anytime we need carpet cleaning. We would recommend this business to friends and family. read more

Great service! Showed up on time and made sure I was happy before he left. Will be using him again! Carpets look great!