Raphael came today Labor Day, on time as agreed with very short notice. They've done an Excellent…read morejob cleaning our nasty carpets in spite of too much stain/dirt accumulated on our floors. They've worked hard, honest people, and very respectable... we are pleased to say, Great Job and we will use their services again!!! Thank you so much Raphael and company.

I hired Five Step Carpet Care to clean my tile and carpets. I have a lot of tile. They did an…read moreincredible job. The whole process was very easy. The team was incredibly responsive, they showed up measured the square footage, talked me thru the process and I had a quote very quick. They worked around my schedule to clean the floors. They treated my home as if it was theirs. The floors are immaculate. The tile and grout look brand new. The carpets are so beautiful. I'm thrilled at the service and the price was more than fair. I highly recommend this company! What a pleasure. I'll hire them again!

I needed someone to come clean out my dryer vent all the way up to the roof. (Previously a…read moredifferent, lesser company came out and did a half-ass job). Luckily I found Jay and Nor Nev Home Care Services! He gave me a quote through Yelp, scheduled, and got me in very quickly. He was a pleasant and hard working guy, easy to tell he takes pride in his work. I appreciated that he went up into my attic and spent a good hour cleaning it all out for me. He even took pictures and videos of what he saw and showed them to me, and asked me to keep him updated after I did my first load of laundry! Thanks Jay!

Always amazing work from Nor Nev Home Care. Jay is the owner and the operator, it doesn't get…read morebetter than that expertise! Supporting Nor Nev Home Care is supporting a local family owned and operated business.

They came to clean our carpets when we first moved in. I noticed there were some spots still on the…read morecarpet. They came back out to clean them again as promised. I thought they would steam clean the spots but all they did was use a spray bottle and towel to try to touch up. Seemed very lazy way to me like they didn't want to drag out the equipment again. I also noticed the entry to the bedrooms did not come clean and nobody uses them. I will be trying somewhere else next time. Sorry

Great service, quick, professional, fair price! They got…read moreright back when we contacted and arrived right on schedule. Communication throughout was flawless and the tech did great work.

I needed a large area rug and 2 smaller runners cleaned. The concern I had with my largest wool rug…read morewas that it was in storage for 5 years and had yellowed a bit. Michael was super responsive, and when I explained my rug concerns, he asked questions, had a couple theories about it, and knew how to treat it while also being realistic about managing my expectations. He showed up as expected, super friendly guy, and went to work. I'm pleased with how my carpets turned out, my expectations were managed well, and would absolutely use him again!

Michael is very personable. He did a great job. Good quality was very quick and efficient carpets…read morelook great here are some pictures. Great price

Shout out to Eric for making our carpet look brand new again! He was great to meet and did a…read morewonderful job for such a good price as well. Highly recommend this service if you're looking for a good clean. a good experience, and great price!

They arrived on time, were very friendly, and did a great job. The price was also great. I'm very…read morepleased.

I couldn't be more pleased with Fresh Start Carpet Care. Communication from the get go was…read moreexcellent. I left a message with the business and got a call back right away from the owner Zach Culley and got on their schedule. He contacted me the day of letting me know he was on his way arriving on time. Both he and his team member provided top of the line carpet care. I couldn't be more pleased with the outcome of my carpet and also Zach's professional and friendly demeanor. They will be my go to for carpet care needs going forward. Thank you Fresh Start Carpet Care.

On my initial phone call to owner Zach, I was immediately impressed with his professionalism and…read moreresponsiveness. My first call went to voicemail, and he returned my call while I was leaving a voicemail message. On March 24, 2026, Zach and Craig came to our 1850 sf home to clean all the carpeting. They arrived on time and got right to work, bringing in their equipment carefully and putting corner guards in place throughout the house. One of the first things I noticed was the pleasant scent - it is very light and does not smell like chemicals. My usual preference is for no scent, but I found myself preferring this delicate scent. They were efficient and quick (but not too quick!), and the carpets looked very clean when they were through. The price is one of the most reasonable I have found in Reno and includes a military discount (thank you, Zach, for your patriotism!). Fresh Start is fairly new to our area, but not new to the business of cleaning flooring. We look forward to trying their tile cleaning service next. If you need your carpets cleaned, I feel confident recommending Fresh Start Carpet Care.

Lukas was flat out the best contractor of any specialty that I have ever used-and I have dealt with…read morequite a few. He was punctual, honest, very personable and his prices are very resonable. I had him come ouit to do an estimate on cleaning my upstairs carpets and to do some carpet stretching to eliminate some bulges. He was right on time and we had thwe esitimate done and the work scheduled in just a few monutes. The job was done perfectly on both issues I had and he was early, so he was finished almost before he had originally estimated he would be here. A very enjoyable experience (many contractors aren't even close to delivering that!) and I will have him back whenever I need any carpet work. I highly reccomend him for all your carpet needs. Dave in Reno

Been using EcoPro the last 2 years. Service, quality and value's always great. Lucas is always on…read moretime, helpful and friendly.

Dustin fit me in so that I could have my carpets cleaned before my wife came home in a few days. He…read moreand his son took their time and did and extremely professional job on our carpeting and our couch. We had pet stains and mysterious stains in the carpet look amazing and the house smells great! He was competitively priced! There may have been cheaper options out there but when it comes to Carpet Cleaning cheaper is not always better; I have learned this first hand; he was worth every penny.

Their mission is "to care for you with PROMPT, PROFESSIONAL, HONEST, and CONVENIENT SERVICE" and…read morethey totally deliver. Highly recommended!