I called late in the day and got an appointment for between 9-12 the next morning! Tech showed up…read moreat 9 on the dot, called ahead too! He quickly assessed my washer's issue, confirming what I suspected, drain pump. Gave a better quote than I received from two other places I called. Tech had the part on the truck, which was nice. He installed, tested and had my washer back together in no time at all. He also showed me the old pump before installing the new, which I liked.

Needed to have a refrigerator evaluated and was able to get a same-day appointment (the main reason…read morefor the current stars)! The service charge is very reasonable. I never got contacted after the evaluation and had to call back to get an update on the service appointment and next steps. I also asked for a receipt via email and text and received neither, despite calling multiple times asking for a receipt. Hence why the review is not more than 3 stars.

Dishwasher broke. Quick scheduled appointment over the internet. Showed up on time, ran the…read moretests and then gave me options. $350+ to repair or go buy new for about $750. Provided recommended brands and ones to stay away from. He lost the parts & repair business and I bought new from Costco. I appreciate the transparency & honesty.

There was a water main leak and when the city of Tucson fixed the repair, they used an additive to…read moresettle the dirt in the water. This additive found its way into our water and ruined our ice maker. Five Star was there and fixed the problem quickly.

Bill VerSchave visited our home to repair our Samsung washing machine. He is prompt, courteous,…read moreand extremely professional, and we do not hesitate to recommend him to others. His price for service was extremely reasonable, and he helped us to save our washing machine (over a $1,000 investment, only 4 years old). Best, Chuck & Ginny, Oro Valley AZ

My refrigerator was not a happy camper. The bottom produce drawer was freezing my celery and…read morevegetables while the upper area was suddenly around 60°. I needed help fast. And my extended refrigerator warranty had expired without my knowledge. Bill came out promptly. A fan was replaced and my refrigerator is now humming along. Bill responds quickly and is very friendly. His preferred payment is cash or check but I think he has other options. He's based in Oro Valley. Bill used to be a Sears repair person and has lots of experience. He also repairs washing machines and dryers and other appliances not listed here. I think you'll get fair and honest service.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

Five stars for follow-up!…read more While my broken refrigerator wasn't fixed on the first visit, Victor was very responsive when we called back and told him it hadn't cooled down as expected. He returned for a second visit (at no additional charge, which I appreciated as well) and individually tested components until he found the culprit. I really appreciated his professionalism and dedication to working out where the problem was. He was prompt, courteous, and knowledgeable. Hopefully I won't have any appliance problems in the near future, but if I do, I'd definitely use A-Z Appliance Pro again.

This company is 100% legit. It did not quite work out in terms of hiring them (through no fault of…read moretheir own). Schedules and personal circumstance just couldn't be overcome. I do appreciate the attention to detail during out initial interactions and their willingness to go above and beyond. They will be my number one consideration in the future should I need another appliance repair. My faith in Tucson appliance repair companies has been restored for the moment.

Misdiagnosed, expensive repair, doesn't stock parts…read more Prompt reply and came right away. $85 service charge is pretty common and typical for diagnostics. Determined it was a burned pump and quoted $350 to repair. But he included a 2nd $85 charge for another return visit. Other operators stock parts and don't require a 2nd visit. I even asked ahead if he would have parts for this model and he assured me he would have them. I ended up just buying a new dishwasher. When the installers came, they found that the hose was clogged and so I shouldn't have even needed a replacement. This should have been a very simple repair. Instead I wasted $85 on an incorrect diagnosis and spent $600 on a new dishwasher I didn't need. Be sure to confirm that repairs can be made the same day. And be sure that your service tech does a thorough inspection of hose lines.

I called on Thursday about my washing machine, the repairman was scheduled for the NEXT day, came…read moreat the appropriate time, and went over and above showing me what he was doing and teaching me also what I could do to get the most out of my washer. Problem was fixed! And he was very courteous.

when I called for the appt. I was told the service charge would be 69$ which would be waived if…read morethey did the repairs. I was not given an estimate or an option but he went to work with the job. Be aware that they don't charge by the hour they have something called msrp where I was charged 280$ for labor but he was only here for an hour and a half. I was not given an estimate or told of their policy. He was supposed to be here Monday with the other part and I as told between 10-11 he didn't show so I had to call the company and was told he might be here around 3. IMHO this was pretty shady and anyone hiring them should keep in mind...280$ for labor for 1 1/2 hours picking dirt out of the dishwasher is absurd. Buyer beware

Dane came over promptly & fixed my microwave. Luckily, he determined it was just a "fuse" that went…read moreout in the microwave & replaced it. Very nice person & reasonable pricing. I will definitely recommend him to friends. :)

I had replaced the compressor in my refrigerator, but made a mess of charging it! Dane, the owner,…read morecame by and did a knock out job! He is super knowledgeable and nice! I would definitely recommend appliance Specialists to anyone needing their appliance worked on.

It is getting harder to find competent, yet prompt service providers. It seems no one wants to…read morework, nor or has ETHICS anymore. As a professional mechanic I have always maintained my own appliances, yet as of late I can no longer do so due to injury. I became very frustrated in not finding a company who would provide service quickly, and send people who actually know what they are doing, let alone clean up properly after themselves. First encounter: My 84yr old father found this company on his phone, on what site I do not know, after I had sent the last man packing for being a crook, to say the least, enough said. My father told me this new fella would be out to fix our fridge's ice maker at 8 O'clock. I said "Dad that's a bit early", "No, 8pm tonight he said". Dad had just spoken to him and it was 5pm. Well, the prompt service box got checked anyway. When he arrived he was clean well groomed, in uniform, shook my hand with a proper man's grip and looked me straight in the eye, Manners, checked. I had the parts, a replacement ice maker which he installed with the ease of a seasoned pro. he stayed another hour to make sure it worked. He reluctantly left at 10 pm when it still had not made ice. He had came to the conclusion that the computer had to reset, but if it did not work he would be back tomorrow for further diagnosis. It dropped ice about 12pm and has been fine ever since. I felt he had undercharged for the after hours service and the work he did, so we tipped him well. He did all he could to refuse the extra money, but reluctantly accepted it when I told him I would be insulted if he did not. Second Service call: Our dryer started making a squealing bearing noise. I was confused as I had cleaned its insides and replaced the drum rollers, belt, tensioner and the drum center bearing but 3 years ago, I recognized the sound as a likely drum roller bearing going bad. So I called them again. I had ordered the the parts I believed were going bad from Amazon to get them here quickly. When Ali opened the dryer it was clear that a drum roller was squealing as I suspected. He refused to install the rollers I had ordered and went to his truck to retrieve OEM rollers as the ones I had were inferior, "would be more noisy". I expected an upcharge for the parts off the truck, but no, he gifted them to me as I had the parts but he would not install the lesser product. They are not expensive but a gift none the less. I do not know who else works for this company, but, if they are as competent, well mannered, prompt and economically reasonable as my tech, Ali, I will recommend them as servicemen of high order. P. Gordon Tucson, AZ

Couldn't work on my brand of fridge, but was very nice and tried to be helpful on the phone.read more