In May 2016, a careless lane change from another driver resulted in a dent about 6" wide on the…read morerear quarter panel of my 2015 Scion FR-S. The point of impact also occurred on the bodyline, which likely added more labour costs to the damage. An insurance bailout was no longer a viable option, as my insurer notified me that the accident was deemed to be a 50/50 fault (much to my dismay). The only offering from them was waiving 50% of my deductible. However, if I proceeded my premium would have alarmingly increased 340$. Without a witness and police report, I should have expected this outcome from my insurance company (lesson learned). I already obtained an estimate from the accredited Tony Graham Collision Centre (https://www.yelp.ca/biz/tony-graham-collision-centre-ottawa), which was north of 2000$. I tried another Insurance-designated shop, Fix Auto on Bentley Ave (https://www.yelp.ca/biz/fix-auto-nepean-nepean). Their estimate nearly matched Tony Graham at about 1900$. Subsequently, I decided it would be more cost effective to foot the bill sans-Insurance. I am quite certain that I sufficiently prospected all of the highly-ranked/starred auto body shops in Ottawa according to Google and Yelp. After I mapped out these shops, I drove to each and obtained estimates. It was not an easy or glaring choice, as a number of shops presented competitive estimates and friendly service. The repair time was virtually identical at all shops (3 days). JR Body Shop on Jamie Ave (https://www.yelp.ca/biz/j-r-body-shop-nepean) was my first consideration, as I serviced my first owned car here (1986 Toyota Corolla) with them between 2003-2006. Their estimate was about 1200$. I received a similar estimate (1000-1200$) around the block from JR at MK Auto Body (https://www.yelp.ca/biz/mk-auto-body-ottawa-2) on Bentley Ave. I then checked out a shop in the Billings Bridge area - Art's Auto Repair (https://www.yelp.ca/biz/arts-auto-repair-ottawa) on Kaladar Ave. Their estimate (800$) and service was exceptional. I believe my repair window was only 1 day here too. So I short-listed Art's to the top of my list so far. My next planned route was the Glebe as there were a cluster of shops in that neighbourhood. I received my lowest estimate at Adriatica (https://www.yelp.ca/biz/adriatica-paint-and-body-shop-ottawa) on Beech St for 600$ - however the paint would not be blended. I thought blending was an implied SOP when painting cars, so I did not want to risk a colour mismatch with the other adjacent panels. Next, Aleks on Gladstone Ave estimated 805$ (https://www.yelp.ca/biz/aleks-auto-body-works-ottawa-3). Milano Auto Body & Paint (https://www.yelp.ca/biz/milano-auto-body-ottawa) on Aberdeen St became another leading consideration due to their great professional service. Their estimate was 836$. This was the first shop where I felt I received a comprehensive estimate, due to the fact that I left with a breakdown of all the labour, parts and costs (similar to what I received from my Insurance company). However, their next appointment was not until the following month. So I favoured Scotty's (https://www.yelp.ca/biz/scottys-auto-body-ottawa). Although my preliminary estimate was 1000$, my appraiser dropped it to 800$ after discussing the blending/repainting with his team again. My legwork with competitive estimates at other shops could have likely been a factor as well :)  Similar to Milano's, I received a document from Scotty's using the same Audatex estimating platform. So I had 4 estimates in the 800$ arena. A conclusive factor for Scotty's was that they also repaired some minor front-end damage at NO EXTRA CHARGE (there was basically some scrapes and small dents on the bottom of my bumper). Finally, my car was actually ready in 2 days, in contrast to their expectant 3 days. The finished repairs were exceptional (before and after pictures posted with my review might not be vivid enough). There were no signs a dent even existed, bumper unscuffed, and more importantly seamless paint blending. From various vantage points, I did not notice any different shades of red between the repaired rear panel and the undamaged door panel.

I and other family members have be going to Scotty's Auto Body for many years. The reason can be…read moresummed up very simply, EXCELLENT WORKMANSHIP, REASONABLE COST AND HONEST AND FRIENDLY SERVICE. Remarkably, I don't know anyone who has had their vehicle(s) repaired by them who did not feel completely satisfied with their service. i have and will continue recommending them to others. Scotty's Auto Body deserves special recognition for standing out amongst its competitors. Allan Cracower

Relaxed staff. No pressure sales and flexible with service dates. Provided a quick estimate and…read moredid not over charge at the end of suggest repairs beyond the estimate.

From the owner: Simplicity Car Care - Autogago Bodyshopread more

I came to MK Auto Body after an unfortunate incident involving another vehicle and my rear bumper…read more MK Auto Body was willing to speak with the third party, and collect payment directly from them. My husband and I sought three quotes, and MK Auto Body had the best reviews and most competitive price. They were friendly during all interactions as well. The replacement bumper arrived quickly, and they painted it before I arrived so time without my vehicle was minimal. The work was done very well. A complimentary air freshener and pen was a nice surprise at the end of my service. I'd definitely return to them for any auto-body repairs.

Got into a minor accident at a fast food restaurant drive through, wanted to settle with the other…read moredriver but this company pushed to submit an insurance claim and when I saw the estimate I figured out why. Costs for parts came to less than $300, while the cost for labour was about $1,000??? Exactly, they said it would take 11 hours to paint a bumper. Wonder if anyone has reported them to the better business bureau or the Ontario business licensing agency? Please if you have had similar issue, submit a report as it's the only way we can stop our insurance premiums going up while they get rich.

When my car was hit in the hospital parking lot I was lucky that they left their name and…read moreinformation, so I could get the damage fixed through insurance. I thought any body shop that was "insurance recommended" wouldn't necessarily be the best, but this place was fantastic. We dealt with Tyler, who I believe is the owner or manager of this location. From the very beginning Tyler provided exceptional customer service, getting in touch with us right away when he heard from the insurance. He got us in for an estimate and even gave us an estimate on another part of the car that was damaged (unrelated to the accident). He explained everything and arranged for a rental car pickup for me while they worked on my car. The service was very fast, and the work was completed a day before expected. When we arrived to pick up our car not only was the bodywork pristine (I couldn't even remember where the damage was!), they also cleaned our interior mats (which were quite gross from the winter), and the dash was spotless. Such a thoughtful thing to do! Tyler also spent some extra time chatting with me about the other damage he gave us a quote on (a tear from a snow plough) and gave us fair and honest advice. Should we decide to get this fixed, or if we have any other bodywork to be done we will absolutely come here. Fast, quality work and excellent customer service!

Excellent quality service. The staff were friendly and understanding. They went above and beyond to…read moreidentify and review what needed to be done and the time frame to get the repairs completed. I am very grateful for their quality of work and that the timelines were respected. I would not hesitate to recommend them for their quality and professionalism. Thank you Laura and members of the team. Madelaine

They are so slow and made me pay extra rent , and uber because they had my car to fix only one door…read morefor nearly 2 months and still Until noemw I didn't have my car and paying installments on it because its financed and my insurance covered my rental car for only 1 month and the rest i was struggling we are in the mid of winter, i have work and my kids either sick or at school so i take uber and pay alot as well. I will never tell my insurance to take my car to them again because they affected me financially and mentally as iam struggling with my kids for a whole month until now. and there excuses we are on vacation and short of stuff, vacation from November!!!!!and we are in January now.

Great staff, they made everything easy from start to finish after my mishap it was nice that the…read moreappraiser went over all the damage with me before they started the repairs. Long story short car looks great again and they even cleaned the inside for me kudos to a great team

Trash customer service. No matter your complaint, they will brush you off and make you contact your…read moreinsurance company. They don't care about your safety. Using illegal non certified parts instead of Original Equipment even when insurance paid for it. The work they do is flimsy at best. Having to go back numerous times to try to fix things. When I complain again, they brush you off as being "Picky". Broken trim glued into place, boot prints on headliner not cleaned off and more. When these things are brought up, the owner (Danny) would be smug and just say things designed to brush you off like "Your car is 4 years old, it cant always be clean". Just a lame response from a massive unprofessional. Avoid this place if you care about your car and safety.

these guys will give you a great price and they do exceptional work. They gave me a fair estimate…read moreand when I picked the car up I was happily surprised that they came in under budget. car looks great!

From the owner: At Bears Collision, we specialize in rust repairs, rust around windshield, windshield replacement,…read morerocker panel repairs/replacements, rusted floor repairs, dent repairs, plastic welding, bumper repairs, collision jobs, insurance jobs and more!

love how genuine and honest Ben is, he won't try to up-sell you or do more work than is needed,…read morehighly recommend

From the owner: We are a 40+ year family-owned business, with a high customer-return rate…read more We value are customers and our repeat customers are like family! We have continued to grow and appreciate the word-of-mouth approach that's kept us thriving in this fast and competitive business! We offer collision repairs, insurance jobs, and work with all types of vehicles such as personal & commercial vehicles, fleets, big trucks and buses! We specialize in rust repairs, rocker panels, floor pans, painting, detailing and finishing. Call for a free estimate! We are happy to discuss any work needed and offer suggestions to help cut costs!

Caron's body shop did some repairs for my elderly parents. They were so nice about it that they…read moredeserve a medal! They gave my Mum a lift home when she dropped off the car, cleaned the car thoroughly because they knew she could not, made her feel taken care of, and did a good job for a fair price. Overall excellent service.