Albert from AW Adam's installs replaced my water heater after getting several quotes from other…read morevendors we decided to go with his company as his prices were very competitive and he would be available to complete the job next day. When he arrived to my house he noticed the tank I wanted was going to be too big for the space, so he provided me different options to fit my space and budget. He came out promptly the next day to do the install. His work was clean, he was professional and explained the warranty for my new tank. I was very impressed and pleased and I'm looking forward to calling him should any other plumbing needs arise.

We had a water heater emergency Saturday evening and reached out to Albert at AW Adams Installs…read morethrough Yelp. He responded quickly and came out early Sunday morning - we honestly didn't expect that kind of response time on a weekend without paying emergency rates. Albert texted to confirm the appointment that morning and arrived right at the start of the time window he'd given us. He assessed the situation, confirmed the unit needed replacement rather than repair, and gave us an exact price upfront before starting any work. He even honored a 20% off promotion he had running on Facebook without us needing to ask about it. The work itself was thorough - all new connectors and valves - and everything looks solid. But what really impressed us were the details that show he cares about doing things right. He cleaned up completely when he finished, and before removing the old water heater, he wrapped the bottom in plastic so water wouldn't leak on our stairs or through the house. Our previous installer years ago didn't think to do that, and we spent time cleaning up the mess they left behind. Those kinds of considerate touches made us feel confident about the quality of Albert's work. As a local small business, AW Adams Installs is exactly the kind of company we like to support when we can. Albert was friendly and professional throughout, and we wouldn't hesitate to recommend him if you're dealing with water heater issues.

Anthony and Raven did a great job on my water heater too.will call them again if any problems…read morehappen again too.

I am extremely disappointed with the level of service I received today…read more I had a service appointment scheduled between 12:00 PM and 4:00 PM to replace the expansion tank on my water heater. It is now 8:24 PM, and the technician, Mason, never arrived. I attempted to call him this evening, but there was no answer. To accommodate this appointment, I took the entire day off from work. Unfortunately, my time was treated with complete disregard. In fact, I had to call your office three separate times before noon just to confirm that the appointment was still scheduled. At 12:21 PM, I spoke with Mason, who informed me that he was running late and estimated his arrival between 5:40 PM and 6:20 PM. Around 5:00 PM, he called again to say he would instead arrive between 7:30 PM and 8:00 PM. After yet another delay, I called him and expressed that I was no longer willing to continue waiting. At that point, I was told he was experiencing car problems. While I understand that unexpected issues can occur, the repeated delays, lack of communication, and failure to follow through on the appointment were completely unacceptable. Throughout the day, I received multiple changing arrival times, yet no one ultimately showed up. To make matters worse, I currently have water leaking into my basement, making this a time-sensitive repair rather than a routine service call. This experience demonstrated a serious lack of professionalism and respect for a customer's time. I expected much better communication, reliability, and accountability. I hope this matter is taken seriously so that no other customer has to endure the same level of inconvenience and frustration.

Tony was very knowledgeable and very friendly I was very pleased with the way he handled my sewer…read morecleanout

The service was fine. The price was ridiculous. The technician was friendly and informative. The…read moreprice was ridiculous. The follow-up was good although they always seem to say "this is just a bandaid.. there will likely be additional trouble in the future". It makes me feel like they don't complete the job, hoping they'll get called back to charge another $720. THE PRICE WAS RIDICULOUS. Did I mention that the price was ridiculous? Be prepared.

5 star review from me. These guys were quick to respond to my call, on time the day of service,…read morefriendly, neat, efficient and a very fair price point. I highly recommend them ! Debra

Repair leak in pipes beneath bathroom sink It was raining…read moreand muddy outside. 2 servicemen arrived. I requested they use boot covers because my carpeting is white. They Rudely and disrespectfully announced they had no foot covers. They also appeared with no masks. I did not give them the job or allow them in!!!!! They didn't care! Left without a word!!! Wasted my time Rude and unprofessional!!!

WTH happened to this business? They haven't been reachable in over a year but I have a warranty on…read moretheir services. No notice or anything about closing a business. Former employees here have contacted me looking to do side jobs. Very unprofessional and creepy.

Got an AC installed by them, appeared to work, however when it got super hot it didnt keep the…read morehouse cold. Got a different company to come and look at it and I found out they installed an undersized unit in the house. So now I'm stuck with an AC that works as intended but is too small for my house. It doesn't appear this company is open anymore but if somehow they open back. Do not use them! Place will rip you off.

Moved in to a new home and I wasn't getting any hot water. Called 2 different plumbers and they…read morewanted me to get a whole new tank. Luckily I crossed paths with Mike and he did what he could to save me that money and got it working. Very knowledgeable man and got the work done for a reasonable price.

WE called Rheem because our hot water heater went out for the second time in 2 yrs. needed another…read moregas valve. They recommended we call this company and im so glad we did. Mike is such a nice guy. Got the job done fast and so very nice to talk to. With all the shady companies out there now days this is one you can trust. Would certainly call him again . Just wish he could fix all our appliances as the problems arise. 5 stars is not enough. Hes a good one.

Polar heating installed a furnace for me. They were very professional. And did an excellent job…read more Char

I had Polar install a new boiler this past winter. It took them over a half dozen visits to figure…read moreout how to get the thing working. I've now discovered when they installed the boiler, they cut wires to the air conditioning and didn't even connect the wires to the new thermostat they installed. I did witness their workers go into the attic, and can also attest their workers are shady and untrained. The company's response below is proof they are dishonest and attempting to cover up their mistake as I have photographic evidence and even their own tech was perplexed by his co-worker's negligence and admitted they messed up. He then attempted to blame a company that never even touched the thermostat (the thermostat literally has Polar's name and phone number on it as they were the one's who installed it and the last one's to touch it) or air handler to get Polar off the hook. Their OWN TECH admitted they cut the wires to the ac when he opened the thermostat! DO NOT trust this company - everything they say is a lie. They're now incommunicado and refuse to rectify the situation or so much as place a simple phone call to discuss the matter. I've filed a formal complaint with the BBB and will be initiating a lawsuit if they don't fix the situation. They've left me with no heat in the winter and no a/c in the summer. The true colors of this company are shown by the fact they'd rather argue on websites with a customer who just spent over $10k with their company, and was extremely patient while they tried to figure out how to do something as basic as install a boiler (seems like this was the first time they've ever installed a boiler), than own up to their mistake and rectify the situation or even place a phone call to discuss like adults. There are so many reputable companies of this kind - AVOID THIS COMPANY!

Gavin's maintenance, they are a great company. Pat and his wife did a great job. We needed a water…read moresoftener installed and they put it in. I called monday and they installed it wednesday. Wow you can't get faster service then that!!!! They said it would take 1hour to 1 1/2 and they did it.if you need anything done with plumbing call them. there price was so reasonable. Pat,worked with his dad growing up so he knows how to install your plumbing needs. YOU WON'T REGRET IT. THANK YOU MR & MRS GAVIN WE TRULEY APPRECIATE YOU BOTH SKIP & ANNETTE. STEGER IL.

This is the third time using Gavins Maintrenance and once again I was completely satisfied. The…read morework was completed as requested and in a timely manner. Controls on the new water heater were explained, with instructions on what to do should an issue aris. If it wasn't for the new unit sitting there you wouldn't be able to tell they were here. YES I would recommend Gavins Maintenance.

Tech was on time, professional, and seemed to know his job…read more I have used this company for sometime and have had no problems.

Service Representative was great. However, Rheem didn't honor their warranty because my parts had…read morewater damage. My furnace still needs work because it wasn't installed properly causing condensation to form inside. My service technician was knowledgeable and noted the problems. My furnace is working well thanks to his diligence. I would recommend Dr. Air.