I will continue to post this complaint to warn other customers to NOT contact this business! The owner is the most disrespectful, dishonest, crude, unprofessional personal I've EVER dealt with. He runs his company on lies and scams. My story is like ALL the others: spent little time in diagnosing the problem, did NOT fix anything, charged an exorbitant amount, and will not refund after proven he didn't fix anything. This is a failing company trying to stay in business and only scams customers to profit himself. Incredibly unprofessional, disrespectful, and rude. I've filed numerous complaints and will continue to do so. Their Better Business Bureau rating is an F and has a longstanding history of scamming innocent customers. Read the reviews, do your research, and NEVER think this company will do anything other than steal your money. read more

Horrible customer service! Charged me $80 to come look at my washer with no repair. Yelled at me over the phone, super rude and very unhelpful. This place should be investigated and I will be reporting to the TN Government. They are 100% practicing shady and illegal business practices. Do NOT use them. SAVE YOURSELF THE MONEY AND TIME!!! Go anywhere else and they'll do a better job. Wish I could give 0 read more

DO NOT BOOK THIS COMPANY UNLESS YOU WANT BAD SERVICE AND A RUDE TECHNICIAN. *EDIT 02/05-OWNER WILL DELETE REVIEWS IF NEGATIVE, HE WILL LIE TO SAVE THE FAILING BUSINESS HE HAS- "Tell the truth or I will sue for defamation @HEATH!"* I would give this experience a -1/10 if I could, I needed to have a fridge repaired at my parent's home. When calling to book the appt, I advised in advanced that we did not have the model or part # to see if they would be willing to fix it; they said they could, not an issue. Off the bat, Heath (our technician) was very rude and sassy during the initial diagnosis; giving him the benefit of the doubt, of people having a bad day- I let it slide. However, on the day of repair I advised I had a meeting during the time period he provided- he said that's fine since parents were home to let him in. He finished the job and I was finishing the meeting to give him payment, but instead of allowing time for me to come downstairs he decides to holler and walk upstairs to demand it from me. What in the world would give someone the audacity to do that??? I come downstairs to see him knocking off the blinds to a window, and raising his voice to my parents in THEIR HOME! Not caring that there were CHILDREN present when profanity was being used. I understand if I was refusing payment, but asking for a moment to finish what I was doing to come and PAY and still be met with this level of unprofessionalism is ridiculous. I asked for them to leave in which he spouted a mouthful of profanities (B****, dumb h**, etc), when I did not say anything rude but for him to leave. I called into the #615-418-0234 to notify someone of this situation but the lady just hung up on me. Lastly, he continues to intimidate me over text, as seen attached. I WILL NEVER USE THIS SERVICE AGAIN NOR WOULD I RECOMMEND ANYONE ELSE TO! read more

Fix It Right Appliance Repair - Appliances & Repair Near Me - Smyrna, Tennessee

This outfit is not worth your time. They have never heard of 'Customer Service'. My refrigerator was leaking water onto my kitchen floor. I made the mistake of calling this place. They arrived the next day in a small white car. Not a service truck. Ray & Brian determined that the leak was due to a failed water pump. And guess what?! They had one. Lucky day. For a mere $380 and 30 minutes of their time...I was fixed. Until the next day when my floor was covered with water again. That was weeks ago. They have texted me that they could show up but never did. Turns out...that when they fail to fix the problem, it is MY responsibility to work around THEIR schedule. I drive a school bus for special needs children. They suggested that I take time off. Uh...no. I'll be calling another company. But I have some suggestions for anyone considering using these wonderful folks. #1) Call a different company. #2) Watch them every moment. #3) Get an itemized invoice. #4) Ask for the broken part. (I was not offered the part) #5) PAY IN CASH and get a receipt. I owned and operated a service business for 25 years. If we had a service failure, we bent over backward to make it right at no additional charge. And we did it immediately; days, nights, weekends, holidays...whatever. Not these guys. Worst decision I ever made. read more

The worst customer service I have come across in many years. Sadly, the owner is the person who showed up and had a rude comment for everything. He threw my clothes hangers out of his way, with them falling everywhere ... I asked him to please not throw the hangers that I would put them out of his way. The young man who accompanied him was very nice and I actually feel sorry that he has to put up with this behavior. I do NOT recommend this COMPANY as the owner needs to learn how to treat people who are customers. read more

Well...I see now I should have checked Yelp reviews of Fix It Appliance Repair first. Someone named "Heath" called to say he was coming. He asked a few questions about my washer and dryer and pretty much just yelled at me like I was stupid. I said forget it. Don't come. Don't know if he's even aware of what an a##hole he comes off as. I have a rule. I don't do business with rude..ignorant people if I can at all help it. Today I could help it. Call someone else if you can. read more

The company works on bad faith. The repairman that showed up was not prepared, having to borrow a screwdriver from me. The repairman then claimed they would "fix" a plug problem for my dryer and instead installed an insane fire hazard. The plug installed is supposed to be enclosed inside the wall but instead they rigged together a plug that sticks out of the wall and does not have a cover allowing dust and lint to be trapped inside the exposed wiring which will start a fire. The repair guy also stole the screwdriver he borrowed. This unprofessional repair guy is either grossly incompetent or highly malicious. read more

This was my original review because they said I would get $20 off for a good review: Fix It Right did a great job fixing our dryer. They came out the day we called and Julian was super nice. The price they gave us was better than any other price we were quoted. I would definitely recommend Fix It Right! Here is my updated review: The next day my dryer broke again after they "fixed" it. When we called there was no answer. But, it was also a holiday so we kept trying back over the weekend. On Monday we called and they said they would call us back but never did. Now we have another company here fixing our dryer. So now instead of paying for one repair company to come out, we have paid for two. Ridiculous. I would give 0 stars, but that wasn't an option. read more

Murfreesboro Fix-It-Right Appliance Repair Service 315 E College St, Murfreesboro, TN 37130 http://fixitrightappliance.com 6154180234 The worst customer service!!!!! I was so happy to find a business that could repair my refrigerator; I boast about them. However, the day the technician appeared to rehab my refrigerator was one of the worst experiences I have ever encountered. It was a misunderstanding on my part regarding service and repair; me being upset and contemplating whether or not to continue and allow the technician to repair the refrigerator. They had spent 5-10 minutes in my garage; they grew upset, started yelling about how cold my garage was and called me all kinds of bitches, and too dumb. I asked the technician to give me the receipt to sign while waiting for my mother to pay the service cost. Although I was not right, I felt compelled to return his clipboard by tossing it to him because of what he called me and him up in my face yelling. I told them fucking get out of my house and that I would bring the cash to them outside my house. I did as promised and brought the payment; the service cost was $70, handing them $80 and expecting $10 in return. Simultaneously, once I gave them more than was rendered, they drove off; I had my hand on the drives door handle, knocking on the driver's side car window, and I shouted he owed me money. Upon their driving off, the technician's partner repeatedly called me a nigger. I called the police, and they arrived expeditiously quickly. I reported to the police what had occurred, and they gave me recommendations on what to do next. read more

Easily the worst customer experience I have ever had. Do not do business with this company. I have never had a representative at a company where I was doing business speak to me like they did today. Unacceptable business practices. read more

Heath was extremely rude when servicing my dryer. It started when he completely disregarded my drive way & drove across my lawn to my house. He was so short with me &, treated me like I was stupid. I had picked up the manual to look at & he scoffed and said "don't mess with that, if the techs come they'll need to look at that" to which i responded "i am a tech" & then he was apologetic. But the damage had already been done. He threw all of the dryer parts onto the ground & then when he was finished theres still a piece left over that hasn't been put back. I asked him how much one of the parts costs & he said "dirt cheap... for me". Yet I still had a 220 invoice. Your customer service is dirt cheap & the way i was treated left me sick to my stomach. I will be leaving a review on a public platform in order to protect other people from being belittled. read more

Great service and extremely responsive. They saved a lot of money. The advice we got to avoid problems in the future is worth the time and charge. read more

I had to give one star just to post this. This is the same company as the one in Murfreesboro, Tn. Heath arrived at 1pm. He looked at the Refrigerator for about one minute, and said a refurbished electric board would be $120; and he could return tomorrow. His tone changed to impatient and irritated after I asked if he could fix it today. He said he could not drop everything, go to the warehouse in Nashville just to fix my refrigerator. He could not believe the people who "have to have it now." I explained that I wasn't trying to ruin his day, and I didn't appreciate the attitude. I was just asking; and that I didn't know his schedule or where his warehouse was- I work for a living too. He asked for charge card payment $60 "service call fee" which is supposed to go towards repairs. I asked if he wanted payment for the part because I would try to have someone at the house for a reschedule. He said he is the owner and reserved the right not to repair my appliance. After leaving, he called back and said he would fix it today if I paid the "Fluff" fee..." the "people who have to have it now fee," "catering fee "of $320.00. FOLLOW UP: Technician from another company just left. Thankfully, He performed a thorough check, and 2 electronic boards are needed. One runs the compressor. THANKS TO MARS APPLIANCE REPAIR! 1 read more

Easily the fucking worst customer service experience I have ever had! Was left in tears and disbelief. My service tech was Heath! Do not do business with this company. I have never in my life had a representative at a company where I was doing business speak to me like they did today. Unacceptable business practices. Dropped my top glass and said well while I was standing there and I said oh my gosh please be careful please don't break my new washer and he responded "it's already broken" laughing I couldn't believe it. He was being very short and aggressive I said is there a reason why your being hateful and he said laughing "im sorry you feel this way". Smelling like alcohol and cigarettes. DO NOT CALL THIS COMPANY. Will try to get over on you saying it's only 60$ to come and look at it meanwhile he didn't fix or put my washer back together!!!! Horrible business!!!!! read more

I would not recommend to anyone based on the level of unprofessionalism shown by the gentleman that showed up to assess what the issue is with our appliance. He came in and argued with Direct TV for the first 10 minutes!! Which was very odd, but i kind of understand because I am not a fan of Direct TV. Before he took anything apart to diagnose, he said the whole board and sensors need replaced? When I asked how he could know that without looking at anything, he be came very irritated and almost combative. He took the back of the fridge off as he was huffing and puffing, then was hollering about his wife or the office lady that never writes anything down and cant remember shit... After letting me know that Samsung is shit and i would need to call them to find out specs for his diagnosis, he got on the phone with the local parts and yelled at them... He then told me I could sign a waiver and he could install used parts from his truck....??? Being more confused at this point, He told me everything needed replaced, packed up his stuff and stormed out like a child. It was very odd and concerning... I have never had a professional encounter as odd and useless as this. DO NOT CALL. read more

Fix It Right Appliance Repair - Appliances & Repair Near Me - Smyrna, Tennessee

Had appointment scheduled from 11-3. Got a few calls around 12:15 that was "Scam Likely" so I did not answer it. 3:15 I called and was told the Tech called ad I didn't answer so they had to reschedule. I said I will check my voicemail and if there is no message I will find another company. She said she will cancel my appointment and hung up on me. No text message, no voicemail. read more

Terribly Rude! Was left in tears and disbelief after a phone call from Heath. Wish I had looked up reviews before I called....

This guy is a joke, came to the house said it needed a certain part to fix it and guaranteed that part would fix it. put the part in and said wait 12 to 24 hrs. to reset. After 20hrs. opened the refrigerator door and it still wasn't cooling. Called him and told that the unit was not fixed and he said it was my fault because he said I was fanning the door open,are you kidding me.Do not use this so called company for your fix it right appliances. read more

this is the rudest company ....... 3 trips washer still not fixed. when i asked for a refundalmost 400 for a belt he refused. said since i didnt want him to come back that i was refusing service !! blamed me saying part # was rubbed of some but yet he took no pictures to help get the right one. but then said if id take pictures of the part # he would get it fixed . i told him no that was not my job and if it was wrong he would just blame me. i was hung up on by his staff and he has the worst attuide and customer service ever . i would never use these people againe and not sure how they are even in business read more

RIP OFF! DO NOT EMPLOY THIS COMPANY! TRUST THE BAD REVIEWS.I called the number to schedule some work on our dryer, and the woman explained to me clearly that there was a 60$ fee to come and diagnose the issue,but if we decided to do repairs the fee would be waived. $120 for labor plus whatever parts. I called her again to make sure of this policy. I was at work when they came by. My gf stated that two men came in, and Heath was carrying a pistol. This made her uncomfortable as she was in the home by herself. Meanwhile Heath made comments about things being "retarded" in a rude manner. Heath quickly diagnosed that the issue was a switch, fixed it, and wrote up a ticket without explaining the breakdown of the work. $190. The bill did not explain the breakdown either. After I learned of the price I knew rhat they had not waived the fee. I called the nunber and explained this, followed by a call from Heath. He very rudely explained that we were not charged the diagnosis fee and that the part was $70. This didnt sound right and my gf looked up the price of the part. It was $10. She called their number and explain this and was met with attitude and resistance. The woman told her to tell someone else what she was complaining about and hung up on her. I dont expect to get back the money we were swindled out of, and certainly not an apology. Do yourself a favor and go with another company. Believe the bad reviews and not the crap that they try to retort. Heath and fix it right are extortionists and should not be trusted. read more