Oh man! What a FANTASTIC experience. Technician Keith took care of things for me and my family from…read morestart to finish. Top notch communication, honest and informative conversation and the kind of customer service you PRAY FOR when needed most. I will absolutely be returning as a customer next time I have ANY appliances-related needs. Thanks Keith for a perfect customer experience.

Would not hire this company. Owner came out, dented our washer & dryer, bc he climbed on top of…read morethem, and didn't fix the dryer. He still charged me a service call fee $125, even though he further damaged our appliances. Said it might work again for a day or two months, really unknown. Seemed like he wanted us to buy a refurbished washer dryer set from his warehouse. I went on YouTube, bought the parts & fixed it myself! Why would we hire someone that damaged our appliances?

The Best! If you need an appliance or need one repaired,…read moreTHIS is the place!! I have repaired two dryers using his parts and advice.

Excellent experience with this locally owned business. We specifically searched for a Speed Queen…read moredealer that was locally owned and found Steve Johns. Highly recommend for his extensive knowledge and great service (and had items in stock!). He helped us arrange for delivery/install and it all went perfectly! Would definitely go back to Steve Johns for any appliance needs.

I hate to leave bad reviews but this was truly so unprofessional and horrible!! We drove over 2…read morehours for a stove they told us they had. We confirmed this morning just to arrive and it have been a lie. Wasted 5 hours and gas for literally nothing and horrible customer service. The man was so rude and lied multiple times. So disappointed in how people can act let alone knowing they represent a business. Save yourself the headache and frustration and look elsewhere!!

my advice to anyone needing an appliance do not go to appliance express!! i got a refrigerator…read morefrom them, the icemaker dose not work. i have talk to the manager several times, he said he would have someone out to fix it. it has been three months and it's still not working charles sample

These guys are #1 at helping you when you need an appliance or need help to.fix one! We bought a…read morenew stove from them and it was delivered in a very timely manner. They disposed oof our old one too! They also went out of their way to help us.fix our dryer! Great store!

We've done business with Master Appliance before, and been satisfied with their service, but I want…read moreto tell you about our latest experience. Recently, a power surge knocked out the center console on our oven. The burners worked, but not the oven controls and clock. I called Master Appliance to see about scheduling a repair, and was greeted on the phone by Matt, who, hearing my description, confirmed that I had indeed blown the center control console. Then, he told me that it would be much cheaper to fix it myself, and save money on the service and labor. He walked me through the process of ordering the part from Amazon, and where I could find tutorials online to guide me through the repair procedure. The oven works now, I've saved some coin, and I now have the sense of accomplishment at having done my own repair! Thank you, Matt and the team at Master Appliance for being conscientious enough to help me even if it cost you some profit! I hope all of Smyrna reads this review and remembers you guys when it's time to do some appliance business!

They had exactly what we needed to get a couple projects done around the house. The team helped us…read moreout by locating a couple things and we were happy with the prices. My wife even found some new Christmas decorations that she wanted.

Pretty good store. I picked up a ceiling fan I ordered online last week. It was delivered to the…read morestore. The pickup was smooth and my purchase was ready when I got to the store. The price was right also.

UPDATE: A few minutes after writing this review, TN Appliance Exchange reached out and provided the…read morenecessary refund via PayPal. Increasing this review by one star considering my request was eventually resolved; yet our experience stands as not stellar. Everything I am about to describe is through a lens of utmost patience and understanding, considering the COVID pandemic and the strains it undoubtedly places on businesses like this. Our first appointment was on August 20. On arrival, our technician was professional and knowledgeable. He quickly identified the issue, and explained the part would need to be ordered. Aug. 24, I reached out asking about any updates on our repair and learned the part was still only marked as "ordered" with no ETA. No problem. The technician had explained that there were some constraints on parts due to the pandemic. Ten days later, Sept. 3, I had not heard anything, so I reached out again about any updates. Two hours after reaching out, I got a reply asking if they could send someone out to install the part on Sept. 4. Either my timing was uncanny, or the part had been in their possession for a while and no one had thought to be proactive about completing my repair. I am willing to concede this point and chalk it up to good timing. The day of the appointment, Sept. 4th, we got the same technician. He installed the part needed to repair our refrigerator and noticed and pointed out that it looked like our fridge may have a leak caused by a faulty water inlet valve. The timing of this is a little tricky, because our home warranty expired in the time we were waiting for the control board, and so this inlet valve may or may not be covered by the same work order. Our technician says he would still update the notes on our case to see about getting that part installed. Sept. 8th, I reached out to ask about any updates to our case, assuming that the company was going to be proactive about checking on the coverage of the part and giving us options to have the part replaced. I received the reply, "Hello, I do see a note requesting the water inlet valve." Once again, assuming the company is going to be proactive, I take this as indication that things progressing. Ten days later, Sept. 18th, I have not heard anything, so I reach out again asking for an update. I explain that I realize our home warranty may not cover the part, so I would like to get a quote for how much it would cost to replace out of pocket. TN Appliance Exchange quickly emailed me a quote, and I agreed to pay out of pocket for the replacement. The next business day, Sept. 20th, I receive word they have ordered the water inlet valve for us, and schedule a Sept. 30th appointment for replacing the part. Sept. 30th, 26 days after we'd identified that we needed this part to fix our refrigerator, the same technician that has been to the house both previous times arrived to replace the part. He was pleasant and quickly replaced the part. He turned on the water to our fridge and left. Not realizing he had turned on the water, I went behind the fridge and turned the valve. (Thinking I was turning it on, but actually turning it off. This ended up being a good thing.) That afternoon, I realized no ice had been made, and realized my mistake. I turned on the water, and very shortly after the water was turned on, the ice maker began drawing water, and water began spewing out of the back of our refrigerator. In retrospect, it seems very obvious that the technician should have stuck around the confirm that his repair fixed our water leak before leaving. I reached out by email immediately, explaining that the repair had failed, and attempting to provide photos of the issue. I did not hear back. Nine days later, Oct. 9, I reached out again explaining I have not yet heard back, and that I am resigned to not using our ice maker, and would just like a refund for the part. TN Appliance Exchange agreed to this and said they would issue a check to us. Oct. 29, we had not received the check, so I reached out. They told us the check must have gotten lost in the mail and they will issue another. Nov. 17, today, we have yet to receive a check and I have reached out requesting an update. It has been nearly 40 days. If I ever receive a refund, I will update this review.

Got assigned to them through American home shield was supposed to have an appointment within 24…read morehours past 48 hours never heard from them no communication nothing . Now I have to wait a week for another company to come out and deal with the mold in my washer, all this waste of time could've been resolved with a simple communication they will ghost you do not use this company.

Peter knows his business and has the skills to fix anything. We've asked of him. I would call him…read moreagain next time we have an appliance failure.

Came at the time he said reasonably priced fast working My refrigerator is working nicely nowread more

I will continue to post this complaint to warn other customers to NOT contact this business! The…read moreowner is the most disrespectful, dishonest, crude, unprofessional personal I've EVER dealt with. He runs his company on lies and scams. My story is like ALL the others: spent little time in diagnosing the problem, did NOT fix anything, charged an exorbitant amount, and will not refund after proven he didn't fix anything. This is a failing company trying to stay in business and only scams customers to profit himself. Incredibly unprofessional, disrespectful, and rude. I've filed numerous complaints and will continue to do so. Their Better Business Bureau rating is an F and has a longstanding history of scamming innocent customers. Read the reviews, do your research, and NEVER think this company will do anything other than steal your money.

Horrible customer service! Charged me $80 to come look at my washer with no repair. Yelled at me…read moreover the phone, super rude and very unhelpful. This place should be investigated and I will be reporting to the TN Government. They are 100% practicing shady and illegal business practices. Do NOT use them. SAVE YOURSELF THE MONEY AND TIME!!! Go anywhere else and they'll do a better job. Wish I could give 0