Abusively expensive.... Same or better quality service in many other places without the sticker shock read more

They did a quality job fixing my fanny pack that I bought in Japan in 1989. They fixed the zipper and the buckle, and I thought the price was fair at $50. I'm dropping a star because I went in twice to pick it up when they told me to, and it wasn't ready. The first time, I believe his name was Bobby, forgot to also put down on the repair tag that the buckle needed to be replaced. So I returned a second time when they told me it would be finished, and they didn't have the right buckle so they needed to order another one. Finally, upon my fourth visit there, the fanny pack was finished in all its vintage glory read more

Brought in my partner Dr.Martens to get the strap repaired and they did an amazing job. The repair looks clean and feels sturdy! Friendly service and great work overall. I'm really happy with the result and would definitely recommend. read more

Fix Your Kicks - Strap Repaired - Shoe Shine Near Me - Chicago, Illinois

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Worst experience and the worst shoe repair service. Hans on Southport will remain the best COBBLER on the north side!! Inexperienced cobbler in this establishment. Work promised not done properly. Waste of money and time. read more

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Full disclosure: I was hesitant to bring my 11 Cool Grey's here due to the mixed bag of reviews for this location. I was also embarrassed to have any business clean up my mess. I tried to "bleach out" the bottoms of my 11's by using Baking Soda and leaving them out in the sun. I was sloppy and some of that baking soda got on the upper portion of the shoe. So I went ahead and saw Bobby at Fix your kicks and that's what he exactly did. He was true to this word and got them done in 2 weeks. He was even accommodating to get them to me a day earlier upon my request. He cleaned the bottoms as well. A little paint of gray and $150 later, who can tell I messed them up? read more

Fix Your Kicks - And after - Shoe Shine Near Me - Chicago, Illinois

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Bro I could have done this at home. Not coming back. It was $15. They didn't let me know when it was complete. read more

Fix Your Kicks - Messy, color not matched stitching - Shoe Shine Near Me - Chicago, Illinois

See before and after photos. These are My Loubatons - don't ask what I did. But the heel moved up the shaft and tore the leather with it. On both shoes. LOOK AT HOW THEY LOOK BRAND NEW!!! Amazing work! read more

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The quality is great. After being forgotten initially for two months or so, I got notification super timely. It is always nice to have a place like this in the area. read more

I went to this business to restore my Air Jordan 1's. They were supposed to repaint my shoe and replace the heel but they did a terrible job. It took longer than a month for them to repair and it wasn't their best work. The heel doesn't even blend. read more

Fix Your Kicks - Bad heel replacement. It looks like it was applied with crazy glue and doesn't even blend in with the shoe. - Shoe Shine Near Me - Chicago, Illinois

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The name of this shop should actually be "Ruin Your Kicks" because this shop ruined TWO of my shoes. I took my Christian Louboutins in to get the heel tips fixed and instead of Josh (owner) calling me and explaining to me the situation he went ahead and "fixed" my shoes by cutting off an inch from the heel. This was something that could have been fixed internally with Christian Louboutin but instead he cut BOTH heels to get them the same height, didn't tell me he did it until we noticed it later, after the shoe was damaged from me walking on it because it's not designed to have a heel shorter than 120mm in length. He then, messed up another pair by not communicating again. When he said he was going to refurbish the shoe what he ended up doing was "fixing" it by taking a patent leather shoe and turning it into a rough leather shoe (don't ask me how he did this) my shoes looked completely different from when I gave them to him and looked terrible. We paid him almost $400 for the work he did (you have to pay upfront) and had to come back a couple times because he was late with when he said he would be done "fixing" them. He essentially ruined $2500 worth of shoes and then said he would not reimburse the $400 initially paid "because he runs a business" Our total loss from working with him is over $3,000 and I would seriously caution anyone taking expensive shoes to this farce of a cobbler. Very unprofessional and communication is lacking. His idea of "fixing" my shoes is not accurate. read more

NOT COMING BACK, NOT RECOMMENDED! Lazy and complacent! I used to come here before pandemic for occasional fix or touch up and was very pleased with the service. However, I have not been here in three years. I have brought a couple pairs of shoes that needed to be conditioned and a bit of gluing. The guy who works here now is very incompetent for the job. The quoted price was ridiculous to start with. I was asked to pay upfront which was never the case before, first the job would be done, then you would pay at a pick up. However, when I came to pick up the shoes on a scheduled day they were not cleaned, just glued which was done very poorly and I ended up rejecting the pair. I was charged $15 to glue a 1" tear on the kids shoe and $35 to glue the insoles of pumps and conditioning the leather, which did not look any different when I picked them up. I should have done it myself for that price. That's probably 15 minutes of labor without using any special materials. read more

The owner is a shoe repair genius. I had a 15 year old pair of Versace sandals. They looked so bad and worn. Every shoe repair store in Chicago wouldn't touch them. This guy did and I have to tell you they look brand new. I was in shock. You can't find these sandals anywhere. I know he took before and after pictures that I hope he will post. Absolutely amazing! Also had a 8 year pair of "Mikes" that they don't make in the material that these are. These too look brand new. I've lived in Chicago 40 years and there is no better shoe repair in the Chicagoland area. read more

I took in some tall black boots to have elastic gussets put in them...it took some time, but they did a great job, even asking me to stop by and try them on before they sewed them down permanently. The boots fit now and look great. Friendly staff, too, and the boots were ready when they promised they would be. The service wasn't cheap, but I think you get what you pay for, and I certainly did. I'll definitely be back, especially given the shop's convenient location. read more

I brought in a pair of brown shoes for a small repair on the left toe. I returned on the agreed day to find that my brown shoes now had a completely black toecap. It looked like they had taken a magic marker and just colored over the toe. They told me it was "a style." I explained that I wanted my brown shoes to stay brown, and then had to return to the store two more times before they were finished. The repair itself seems good. But after wearing them for an hour, I looked down and noticed that both shoes are covered in some kind of waxy polish that is cracking and peeling like a sunburn. Very disappointing. I'll be taking these to a different store to try to repair the damage done by Fix Your Kicks, and I won't be returning. read more

Fix Your Kicks - Came in for a small repair, and now both shoes are now peeling like a sunburn. - Shoe Shine Near Me - Chicago, Illinois

I needed a pair of all black boots for work so I ordered them on Amazon. What do you know, they show up and the soles are gray. This did not show in the picture online. The boots are comfortable and just what I wanted so I don't want to return them. Went to Fix Your Kicks and they made the soles black just like I asked. The workmanship was top notch and you'd never know that the sole were ever gray. I was a first time customer so they cut me a deal, I'll definitely be using them for all future shoe and leather needs. read more

Fix Your Kicks - Blacked out soles look original! - Shoe Shine Near Me - Chicago, Illinois

I had 3 pairs of shoes that were polished and whose soles were replaced. The staff were friendly, engaging, and professional. I was quite impressed with the owner, Joshua's curiosity in me as a fellow Chicagoan. He asked questions and sought to get to know me. He also offered multiple solutions on how to resolve the issues with my shoes. Overall, it was a pleasure patronizing Fix Your Kicks and I'll continue doing business in the future. read more

Fix Your Kicks - New soles and fresh shine... They were 8 years old and falling apart. Now...good as new! - Shoe Shine Near Me - Chicago, Illinois

Best place to get your shoes fixed! I tried various places across the city and no one is as good as this spot. I typically come here to get my heels and insoles replaced. Very affordable and fast service--highly recommend! read more

I've yet to need their shoe services, but Fix Your Kicks gets 5 stars for being a good neighbor/Samaritan. When my bike suddenly encountered brake issues, it became necessary to walk it home. As I passed Fix Your Kicks, I figured I had nothing to lose by asking if they had the right tool to adjust my brakes. The owner came to my aid, and I was able to ride it home. This may sound like a small thing, but community is everything. When I do need shoe repairs/maintenance, I'll be heading to Fix Your Kicks! read more

Made a trip to Chicago specifically to have my shoes customized. I have been following fix my kicks on Facebook and wanted them to make over a pair of Jordan's with a one of a kind Cubs theme. There was some really nice attention to detail flair that I did not expect. They died the stitched Jordan logos in blue and red on the tongue of the shoe. Super cool! They did an amazing job and I love them. They went over and above with the design as well as customer service. I highly recommend fix your kicks. read more

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Where the fuck has this place been my whole life!?!?? Like seriously! I have tossed so many expensive shoes, bags, other goods away before. NEVER again! My Gucci loafer, look BRAND NEW! $800 saved from the dumpster. My Versace loafers, they were brand new, the buckle fell off. Nordstrom told me to suck it because they were 32 days old. This place fixed them for a super reasonable price! My John Varvatos chucks, originally for $400, BOUND for the trash. Literally, a fucking magician could not have fixed them, but Josh DID! Not only did he fix them, they had lost their luster. I had him add a personal touch to make them look BETER than they originally were. To say I am happy is a complete understatement. You are a total moron if you ever toss another leather food away again. Don't be a moron..... I will DEF be back 4-sho! read more

great coustomer service polite ppl and great job i bring my son shoes to get fix and the prices really good thanks guys read more

Fix Your Kicks - Shoe Shine Near Me - Chicago, Illinois

I wish I had read more of the reviews before leaving my messenger bag to have the strap and handle replaced. This owner and buisness have communication problems, with clients and among staff members! Short story is I dropped off my bag to be repaired it took 6 weeks, 3 stops in by me, I recieved a bag that 1/2 the agreed work was completed they charged me the full fee and the new strap broke the day after I picked up my bag. Longer story: I stopped into there shop the 2nd week of December. My messenger bag had a strap that was broken and the handle is worn. On the drop off I discussed the work with the employee and gave him my number he said he would talk with his manager and call me about the handle replacement. We discussed the strap replacement and the cost. Agred to a fee and I left a deposit. Fastforward 3 weeks and I never hear back. I stop in to pick up my bag assuming the handle was beyond there ability. I meet the owner, he spoke to me. After looking at my ticket and digging around his unorganized shop he found my bag, Untouched! Strap still broken handle unreplaced. He apologized said the employee did not tell him what needed to be done. Remember I left my number but in 3 weeks after taking a deposit. No one bothered to call me. After discussing my dissatisfaction with the owner and the work to be completed, in detail so as to make sure we understood each other, I agreed to pay more than originally quoted to have the strap and handle replaced work was to take 2 weeks. 10 days later I receive a text saying that my bag would not be completed on time and they needed 1 more week with it. I went in to pick up my bag and the employee working the counter on handing me my bag and as I start to inspect the work and see the handle is simply recovered not replaced. He said "Yeah my boss said it was a lot more work to open it up and replace the handle so this is the best he could do. I knew it was more work, the owner and I had discussed what was necessary to remove the lining and stitching to replace the handle and had agreed to it. I explained this to the employee who was a 3rd person involved. I explained this was not acceptable that they did this and his boss had my number and could have called me to discuss problems. I explained that I had lost faith in there ability to communicate or complete work correctly. I paid my balance and asked of a receipt. They could only produce a text or email reciept. I explained I would be leaving a negative review to the employee he tried to give me a card for a free "shine" I told him no thank you, I will not be returning. I went home and placed a few items into the bag to take to work the next day put the strap on my shoulder and BOOM the rivet holding in the new strap blows out the the bag crashing to the ground. Now the 1/2 of the work I thought that was completed correctly is broken... Sad experience with terrible communication. This place might be able to shine a pair of shoes but they are NOT leather workers. And are extremely poor with communication. Patron them at high risk. read more

Fix Your Kicks - Broken strap the day after I picked it up from being replaced. - Shoe Shine Near Me - Chicago, Illinois

WARNING: DO NOT FIX YOUR KICKS HERE Horrible service very rude and disrespectful people working here and they do a terrible job. Kept my shoes for a week only to pick them up in the similar condition they were in. They do not know what they are doing at all, shoe restoration store and they can't even clean shoes properly. read more

Just make sure you guys look at your claim ticket before you leave the store! I paid for my wife's shoes to be fix when I dropped the shoes off. It was only $20 bucks! Went to pick them up , it took 2 people and 10 mins later they found them but then he asked to get paid again! I was like I already paid check the Camers when I dropped them off. He didn't believe!! It's not like I'm going to rip you off $20 bucks! But whatever I had more work to be done and now I will never go back there. So check your tickets people make sure he rights Paid in full on it! read more

Josh and Fix Your Kicks are the best! My daughter has an intellectual disability and has worn the same "kicks" for 6 yrs due to extreme sensory issues and double wide kid-size 5! Bottoms worn and hole at the sides. In a timely manner my daughter now has her favorite kicks back and they are BETTER than new! Josh comes with generations of shoe care experience and a kind and patient manner. The price was really great and I would DEFINITELY RECOMMEND Fix Your Kicks as the place to fix or even customize your "kicks". Put a CUBS or Sox color on yours! Best wishes to this young man and his talents! read more

This place is legit! I brought my Chanel shoulder bag in just told the do what ever to make her look better... ( I kind fo have no idea what the gonna with it) They took about a week and I walk out with a big smile on the the day I pick her up My bag look so new, Clean, better shape I'm giving them 2 thumps up Awesome job guys read more

These guys always do a great job-- as a constant heel dragger (unfortunately...), I'm here often! They always get my shoes looking like new-- but better: aged, loved, and taken care of. They recently fixed the strap on a leather backpack of mine-- you can't even tell it was repaired. The stitching looks exactly like the manufacturer's. 10/10 would recommend. read more

This place!!! I mean Dis Joint! Fixed my belt, overnight. Fixed my shoes while i waited in my sox. Fair prices! Their supply of quality kicks and fine priced recycled Sneakers, wow. The service and insight couldn't be beat. read more

Fix Your Kicks - Shoe store - Shoe Shine Near Me - Chicago, Illinois

Jess brought my old dance shoes back to life!! He is my go to guy for all my shoe repair needs!

TL;DR - make sure they know exactly what you want done - write it down if possible - to ensure directions are followed. Brought in a black purse to have a black leather strap custom made. I also brought in another purse, same style (black and brown) for them to copy the brown strap on that purse. We were going out of town in a few weeks, so the guy took both purses, gave me a quote, and said they would call when it was done. I stopped in there a week later to ask about it, and they hadn't even started on it. Okay, not a problem, but I said I needed it in a week because I was going out of town (I actually had a couple of extra days, which wound up being needed to get the purse back) they said come back in a week and it will be done. I called, they said it was ready, so I come to pick up both purses. Inexplicably, they had removed the brown strap from the black and brown purse and replaced it with black one! I nearly lost my mind, because I had no idea why someone there did this. If I wanted a black strap on the black/brown purse, why the hell would I have given them the black purse in the first place? Anyway, they fortunately kept the brown strap, and were ultimately able to swap the straps out - with the newly fabricated black leather strap on the black leather purse, and the brown strap back on the black and brown purse (which again, was only there so they could copy that strap.) They do nice work, but make sure they understand exactly what you want done, otherwise you could wind up very disappointed. read more

My experience at Fix Your Kicks was as good as it gets. Although I had no luck finding an embroidery shop that could sew several cloth patches onto hard-to-reach areas of a duffle bag, one shop owner suggested that I try Fix Your Kicks. ("FYK"). When I got to FYK, I noticed that although they were focused on repairing shoes, they had this specialized manually operated sewing machine with a long narrow platform. This machine allowed Chino, their sewing expert, to sew the patches onto areas of the duffle bag that the embroidery shop machinery could not reach. Even though FYK's work was excellent and the duffle bag now looks great, the best thing about FYK's service was that they stood behind their work. After picking up the bag, I noticed that the largest sewn-on patch was gathered in the middle. I told FYK's manager Josh about this and he authorized the patch to be partially removed and re-sewn to eliminate the gathered material that I had noticed. This was all done quickly while I waited at no extra charge. Any store or shop can look good when everything goes right. What separates the excellent stores from the rest is how well they resolve the problems or issues that can arise in any business at any time. Thanks Chino & Josh for your outstanding service! Fred read more

The name of this shop should actually be "Ruin Your Kicks" because this shop ruined TWO of my shoes. I took my Christian Louboutins in to get the heel tips fixed and instead of Josh (owner) calling me and explaining to me the situation he went ahead and "fixed" my shoes by cutting off an inch from the heel. This was something that could have been fixed internally with Christian Louboutin but instead he cut BOTH heels to get them the same height, didn't tell me he did it until we noticed it later, after the shoe was damaged from me walking on it because it's not designed to have a heel shorter than 120mm in length. He then, messed up another pair by not communicating again. When he said he was going to refurbish the shoe what he ended up doing was "fixing" it by taking a patent leather shoe and turning it into a rough leather shoe (don't ask me how he did this) my shoes looked completely different from when I gave them to him and looked terrible. We paid him almost $400 for the work he did (you have to pay upfront) and had to come back a couple times because he was late with when he said he would be done "fixing" them. He essentially ruined $2500 worth of shoes and then said he would not reimburse the $400 initially paid "because he runs a business" Our total loss from working with him is over $3,000 and I would seriously caution anyone taking expensive shoes to this farce of a cobbler. Very unprofessional and communication is lacking. His idea of "fixing" my shoes is not accurate. read more

I brought a pair of kicks to get cleaned and restored and let me just say the job that they did was phenomenal! They looked like they just came out of the box. I pass by this place quite often and decided to give them a try. From a sneakerhead's perspective, this place is awesome and the staff was very professional! I think I'm going to be coming up this way for a while whereas I have alot of kicks that need TLC. To the staff, I say THANK YOU SO MUCH!!!!!!! read more

Great place to get shoes fixed and clean as well as any leather goods. Great customer service and overall great people. Keep up the good work Joshua! read more

This place sucks!!! I took 2 pair of shoes and 1 was suppose to be dyed and the other cleaned and brought back to life. Clearly the dye job was terrible (I think they only did the part that was faded) because the rest of the shoe is just as dirty and blemished as when I dropped them off! The cleaning job was something i could've done at home with a toothbrush! The pics they post are not reality, I was telling everyone about them and now after picking up my shoes I regret it. I drove all the way from Indiana and spent good money for nothing!!! Don't be fooled by the pictures because I was!!!!!! read more

I took my shoes in after owning them for 6 years and extensive wear, the stitching came undone on the bottom of the shoe. The shop worker assured me they would be able to fix it no problem and suggested a few other improvements they could make to fix the shoe. I agreed to all of it and immediately paid $50.00. I picked my shoes up a wk later. They looked ok. I was satisfied. One rainy/snowy day, I decide to wear the repaired shoes for the first time since picking them up from the shop. Four hours into my day, I realize the part that was broken was completely open again. I don't know if they used a cheap glue or were supposed to restitch and used glue instead... either way, I paid 50 bux to get it fixed and pretty much paid for nothing. I won't even go in there to complain or try to get them to fix it. They are not reliable, they do low-quality work and they are overpriced. I'm super disappointed. read more

These guys came through!! I came in to repair my 350 v2 cinders because of a hole. I was worried that it was not going to look good because of the color of the shoes are kind of specific. But I was wrong! They have made my shoe like new. Highly recommend for any 350 v2 repair. Thank you guys! read more

I had a pair of black dress boots cleaned up and they look awesome! Great price and I don't have black polish coming off on all of my clothes the way I did after having them polished at the airport. read more

The worst. Do not go here. Brought my shoes in to be fixed and they were supposed to be sewn. When I got them back they used cheap glue and also tried to charge me $40 more! I was in shock. When I wanted my money back they threatened to keep my shoes. DO NOT go to this store. read more

I saw this place was opening in the neighborhood, and then saw an interesting feature about them on tv. When I needed some work done on new shoes, I was so glad they were in the neighborhood. I brought shoes and a tote that my mother carried back when dinosaurs roamed the earth that was all kinds of beat up with worn out handles and dried out leather. It looked almost new when I picked it up, really unbelievable. Good work, good service, good people. The world needs more cobblers; especially good ones like Josh and his dad. read more