I'm happy with my experience, the service was kind and I received my equipment on the same day…read more Hopefully I don't break my phone again but if I do I'll be going back.

This guy knows his stuff. Super reasonable. I will go here for all my phone and iPad needs.read more

Convenient and affordable option for phone repair…read more Courteous and knowledgable staff. Good job.

I never leave reviews. Nice enough people...went there as a specific choice to buy local rather…read morethan go to the Assurion affiliated behemoth. It may have been a mistake. I'm 57 and never had to replace a screen. I dropped my phone, screen broke...had to do it. Such is life. They fixed it, more expensive than the franchise place but it was my choice...all good. 11 days later my screen is cracked...I didn't drop it, didn't put the phone in any condition or environment that was in any way out of the ordinary....genuinely...on my kids...no lie. Just as it was before being fixed, my phone resides on an Otter box. I am at a friend's house...I set my phone down...pick it up an hour or so later and it's cracked. Does something rub up against it? Probably...maybe. Can't be sure. But there was zero stress put on the back or front of the phone. It was in my pocket, in the car and in this person's house. When I came back and explained my situation, the best they could do was instead of paying the $188 I paid originally, I paid $150. On the one hand, I get it. The warranty not covering physical damage makes sense. People are nuts, people are irresponsible, etc. But I got zero vibe, feeling, sense that my take mattered. I didn't ask for it but was thinking...if I'm the business owner, maybe I throw in a scree protector at not charge. A minimal...coupla bucks investment in a customer that says on some small way...we get it...you just paid $188 for a replacement and 10 days later...inexplicably you're paying another $150....so...as a basic gesture of goodwill...here's the bare fu***ing minimum we can do to display some level of service...and nope. Just a transaction. Gimme a GD reason to pay more to shop local next time. Your shortsightedness cost you not just a customer but probably 8-10 customers if basic marketing principles hold. Shop local - please...for everything you can. Your dollar, when spent locally serves the business and your community 10x vs what comes from shopping at a chain. However...if you need a mobile phone repaired...there is no benefit to shopping local. Why? Because they know they have you. They know you are captive to your phone. Really. They're right. We are. No argument. Go to the behemoth. Go to the chain if you need your phone fixed. These guys are no better. They know you will do whatever to get your phone back. They clearly use inferior quality product. And I feel for them on some level...they are competing against massive volume that prices them out for many folks. Well, this is the rare occasion where the local place lost me. I won't say "don't shop here", etc...cause maybe my experience is just a one-off. And...also...F them. They had a shot at being decent and failed.

DO NOT GO HERE!! I…read morebrought a broken iPhone 16 screen, they replaced it with a cheaper option that didn't work. I had to go back and pay the difference for an "Apple" screen which wasn't really Apple. The screen became pixelated, had a spot on the corner that blew then gave a black and green screen only 2 months later. It was supposedly under a 4 month warranty but the lady refused to touch it, fix it, take off the screen or replace it under warranty. She said it was damaged but could not prove any damage as there was no damage! The problem was their rip off "Apple" screen that they installed. She offered a "deal" to replace it. Ha! Go elsewhere that's honest.

We found the fix while checking out at Walmart. What a fantastic place. The repair pro behind the…read morecounter asked what I needed, I was not sure - I handed her my phone and she got to work. Diagnosis: Glass cover shattered, case cracked. I advised that I wanted to replace the glass cover and I wanted a new case and she again went right to work. Removed the shattered glass protector (whew) no broken phone screen! Then we chose a tough exterior cover. The tech replaced the glass protector, attached the new phone case and we were on our way. Great deal! Highly recommend.

Dropped my cell phone so of course had to get it fixed. Scheduled an appointment online here and…read moreright after I pressed submit I got a call telling me I could come on in, that was a great sign form the jump. The service is nothing short of outstanding. From the moment I walked through the door, I was greeted with a warm, genuine welcome that instantly made me feel at ease. The staff is friendly, professional, and attentive, ensuring that every aspect of my visit was pleasant and hassle-free. What stands out the most is how knowledgeable the team is. Whether it's answering my dumb questions about the services offered or making thoughtful recommendations, they went above and beyond to ensure I felt well-informed and confident in my choices. It's clear that the team values customer satisfaction, and that dedication shines through in every interaction. The service here was top-notch, which left me with a great impression. Buying out of town with a broken phone and in a city like Jacksonville, where there were so many options to choose from, I am glad that I picked this spot. The exceptional service at this location makes it stand out as a go-to spot for anyone seeking quality care and attention if you happen to live in Jacksonville or just visiting and break your phone.

Before I had my iPhone screen replaced tech told me it would work as it did before. It does not…read more Facial recognition does not work and the battery runs down in 90 minutes. I was better off with a cracked screen. I went back and they made excuses but would not fix it. I would not use this buisness again.

DO NOT COME HERE!!!! This was the worst screen repair I have…read moreever had. The screen quality is terrible. My phone has a purple light to it now and it is so dim. The only problem I had before was the screen being cracked and now I'm dealing with my phone overheating. PLEASE just spend the extra $20 or $30 somewhere else.

Absolutely the worst option for cellphone repair. They will rip you off guaranteed. Fake…read morereplacement screens from temu. Amateur, unprofessional, and completely uneducated repair skills that will make your device worse than when you first bring it to them. They keep no records other than a what the credit card machine keeps. But those records, like your warranty and functionality of your phone, will evaporate after 24hrs. If you still insist on going here, just hand them $300 and walk away. End result will be the same. No refund, and phone broken.

Staff here was extremely professional and helpful for me in a very difficult time. I would go back…read moreto get my iPhone repaired for sure. They even threw in a screen protector at no cost because I couldn't get my company card to work. I was gonna call the bank and get it straightened out, but the guy was like, "don't worry about it we will take care of you. ". It was the dude from Ireland. I just really appreciate it.

Went in for a simple thermal paste replacement because I was too busy to do it my self and source…read morethe equipment which was successful and completely fixed the overheating issue Butttttt (with a capital B) they forgot to plug the LED wire back in which resulted in months of my ps5 not having functioning LEDs. I finally got around to buying the dumb star drill bit and fixing it my self but it could have been easily avoided for sure by them turning it on and testing it. Also they tried to tell me that my HDMI port was broken and wanted around $80 to fix it (8 or so months later its completely functional never had a problem with it) I could have brought it back for them to fix it assumingely for free but I'm a hour out and I ain't got no time for that. This is why I do my own repairs a 50 year old divorced tech dude on YouTube is a-lot more efficient, cheap, and helpful than any chain repair store by far. 2/5 never again.

Great people. Very knowledgeable. Fixed my iPhone screen within a couple of hours. They sell tons…read moreof phone/iPad/computer accessories also. Will be my new go to.

went in today to have them find a problem with my phone, where the music was breaking up when…read moreconnected to any external device. After paying $120 up front, I was told that he "listned to my music" all day, but could not replicate the problem. I asked if they were still going to charge me the $120 when they could not find the problem. I was told that the diagnostic fee was unrefundable. Do not plan on doing business with this business any longer. A few years ago, the customer service was great. Not so much any more...

Very timely and extremely friendly!! Highly recommend! The location is centrally located in…read more Jax!!!!!!!!!!!!!!!!!!!

Great service. Fast and reliable. Needed new screen protectors for our iPhones. Good customer…read moreservice by Gage.