I have not been able to use car wash facility in sometime due to Covid. Decided to stop in this morning and use one of my prepaid platinum washes. Unbeknownst to me, the car wash has a new owner and a new name and the 20 or $25 that I paid is now void. You would think that the new car wash would want to except the old prepaid car washes in order to transfer over customers. Unfortunately these assholes said I would not be able to use it. So they made me pay for my car wash and didn't even give a discount or anything. The new car wash facility sucks. Do not go here, they do not care about your car and they sure as hell don't care about you as a customer. Fuck them read more

They did a great job cleaning my car but signed me up for a monthly plan without my knowledge. After seeing it on my credit card I went in and requested a refund. Their records agreed that I never once used the plan. They submitted a request for the refund but I never heard back. I then contacted them through the website but still no response. Very disappointed to not get at least an apology. read more

Terrible service. Make sure your vehicle is already clean before you take it there. Just terrible.

Paid extra to have the upholstery shampooed, but the stains are still visible the next day after everything dried overnight. read more

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Horrible experience at this car wash today! I paid for the most expensive inside and outside package. They took about 5 minutes or less to wash the car- did not do any wipe down of the interior; did not remove the floor mats to vacuum underneath them. I pointed out that I paid for services they did not do- I had to do this several times for them to finally do a mediocre job. Very lazy and disappointing. read more

After I had my car washed, the car was hand dried poorly, leaving streaks. Worst of all, however they decided to clean my windows also left streaks that took forever to clean myself over the next few months. Overall, my car was worse off after going here than when I arrived. read more

Spent $44 on carwash today just to have to clean it after. Even the person at the register wasn't pleasant. This is my second time leaving here unsatisfied. They have increased the price and the quality is still the same. Sand is all over the floor mat even after they have cleaned it. I would like to get a refund honestly. I have no complaints on the exteriors but every-time I get the interior, it just never gets cleaned. read more

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2:00 pm work shift lady denied service because I wanted to vacuum first. I insisted payment and told the young lady that I needed to vacuum and air out some dirt before I could wash the car. But she did not want to cooperate and kept bringing up company policies and how it doesn't allow for this freedom. If anything, it feels like the young woman just wants to win an argument at any cost. I am not sure what to even say but just lol. read more

Awful. The wait is long, my car was barely clean after the wash, and the attendants could care less about their job. Example, the lady drying cars as they leave the wash was too busy bickering with her co-worker to do her job. Will not be back. read more

The wash didn't even get the bugs off. The cleaning after involved 4 people and it's not any cleaner than when I went in. Worst $40 spent. I won't be back. I could've taken a dozen pictures but what's the point. Nothing will be done about it. I hope this convinces you not to go. read more

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Now I understand why this establishment has such low ratings! My mom brought her vehicle here for a platinum wash (not sure all what that entails but it's supposed to include vacuuming) she looks in the car, sees that they did not do a good job, calls and the owner/manager/whatever runs this place tells her that's how they vacuum- by simulating vacuuming but actually NOT. She brings the car home and parks it because she uses two vehicles. We use it on Thursday and the car is a mess- no signs of "vacuuming". Set-in crumbs everywhere, trunk full of debris, middle console full of debris. I don't care how messy of a person you are, that type of build-up doesn't occur in 3 days (especially in a vehicle that doesn't get used often). I demand to take it back to this awful place, get told I need to call to speak with a manager the following day, walk out then decide to come back for the name of the woman helping me, only to to see her being groped by an employee while laughing and smiling, meanwhile another employee, a man, was standing behind watching . . . Um . . . What? I was barely gone two minutes. Today, I call and speak to what I was told was the owner and he tells me in summary that this establishment does not stand behind their workmanship and that they basically suck! He also told me, when I informed him of Wendy's behavior, that 1. I was lying, and 2. he does not and can not control what happens in the store while he's not there (including doing a good job on cars ) Pictures added to this review. read more

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Okay, I don't even know where to start. I've been a long customer of Flagship and have been using their locations for all my vehicles and never had an issue. I still strongly recommend them as the top tier Car Wash locations but NOT THIS ONE. I'm a huge spender when it comes to washing my car. Price isn't an option when it's my vehicle. I pull up to the booth where a older guy (looked upset to be there) showed me a pamphlet of their services. (Having been going to flagship for years) I knew to get the Express Interior, which is normally $60-70. The employee tells me "okay" and I hand him my card. As I'm reading the screen I see that he only charged me $18. I ask him, "am I getting the express interior? Normally it's around $60-$70". He tells me "no, we don't do that service anymore". Mind you, if he didn't have the service I needed he could have said so before charging me for basic or even told me about other options. I get upset and just tell him never mind and continue with the car wash. Furthermore into the drying phase, A female employee who also seemed very upset to be there told me to go to a certain spot to dry off. She then barely rubs a rag on my vehicle and tells me I'm done. I see the soap dripping down on several parts of my vehicle. I tell her nicely "there's still soap on my vehicle do you mind cleaning it up?" She gets a rag and she's very upset and just once again wipes the vehicle (not in the area where the soap was) and goes "okay done". I tell her once again, "there's soap right there and she doesn't even bother to clean it and walks away to another customer. I'm not the type to just sit there and not get service so I grab a rag from the cart and begin to clean my vehicle on my own. I'm now at another location further from my house where I've been before and now have to pay again to wash my car the right way. Note, they were not busy at the time my car was washed. I wake up early to miss the busy Saturday rush. I'm still a supporter of Flagship, this location just needs to do better. read more

I paid for a shampoo and complete interior detail. You would think they could get the visible stains out. This is just awful, and expensive for nothing. Robber read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

They cleaned super thoroughly 10/10 would recommend. Very nice crew. Done well and diligent. Taking all my cars there!!

I've had plenty of good experiences at Flagship. Since the ownership change, they have gotten pricey but continue to do a thorough cleaning in a timely manner. I opt for the $39 package and it's usually $49 after tip. I think the employees remember me and my tips as I get my car back in 10 minutes or so and the interior and exterior are both spotless! Try them out if cost is not a concern--and remember that cash tip! read more

I have been taking my care to the Mr. Wash and then Flagship for several years. The quality of the full inside and out are still up to par at Flagship that I experience before. My car is 7 years old but always looks great after the $39 wash. It is a little bit pricey but $39 for a really good job is cheaper than a $25 poor job. I recommend Flagship and I wish it was closer to my house so I could take adavantage of the unlimited offer. I am not sure why the other reviews were so negative other than the price but if you try it once I think you will be a repeat customer. read more

The girls they have working there do not know what the word "clean" means. You pay these guys for the full service package and trust me your car will ALWAYS come back dirty. I'm not being picky either, I'm talking about basic stuff like cleaning the front window or cleaning the dirt off your rims and tires. I've been getting my cars cleaned for decades and this place is definitely the worst. They need to hire a couple of managers that know how to run a car wash and train their staff correctly. Either that or fire the lazy girls they got now and bring in some people who now what a clean car is supposed to look like. read more

Enterprise car wash sold out to flagship but the problem is they still have the same management in Fairfax you take your car there they detail it and then they put the mats in on wet floors in your car. They don't even try to force dry with floor blower, then your car start smelling sour read more

Not that great for what they charge. Paid the max and got the least. Dr Wash was so much better. I don't think I'll go here anymore.

Close to home. 5 minutes walk. Very good and friendly service. Hours are very convenient and have lots of different packages due to your needs. Would definitely recommend everyone and Chantilly one is the best location! read more

Flagship Carwash - Dr. Wash menu Chantilly - Car Wash Near Me - Chantilly, Virginia

Update: ** spoke to the manager he was extremely rude and not understanding and also didn't want to make the situation right I was like no wonder why you have bad yelp reviews! He said that doesn't matter and I told him I'll be adding another bad one and he said to go ahead and do it lol** If you want a service less than okay and you don't care if you car isn't fully cleaned especially the wheels then come here. I went to the front desk and spoke to the short Mexican lady and she was kinda rude and didn't want to even offer to clean the wheels since they look like they weren't even touched and were covered in dust. Never coming back here :) read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

Poor quality of service and poorly managed!! Not worth the money. Carwash shut down in the middle of going through. Detailers barely cleaned, vacuumed my car, or clean the floor mats as part of the top Flagship Car Wash Service. Place is a waste of money and my time. read more

Excellent wash and vacuum for a deal of a price! $19 for exterior and interior. The cashier is super nice and gave us 10% off! I'd definitely give this place a try! In fact, I would like to come back to do a detail on my car! read more

Flagship Carwash - Great job washing the car! - Car Wash Near Me - Chantilly, Virginia

Not the best option in the area. Quality and attention to detail are not there. Seems like a big company with no personal touch or accountability. read more

We were in the area and we found Dr. Wash. What a surprise. Excellent service, and very professionals. Highly recommended. read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

Just had the express upholstery cleaning service done on my 2018 Honda CRV and was very happy with the results. The upholstery wasn't too dirty but it hasn't been done since I bought the car new. They did a great job and they also washed the outside of it too! I would go back again for any additional services! read more

The previous owner sold the this place and now it is under a new company flagship. I got my car cleaned and it was like they didn't do anything. There were still dust, dirt, crumbs and dog hair all over. The windows didnt look clean inside or out. I will not be returning here. read more

Worst car wash ever. Car is still completely dirty. I had to catch the guy to wipe down another area. I Don't waste your time here. read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

I don't even think it took 15 min. $24 for a "platinum wash." My rugs don't look much cleaner, in fact there is dirt and smoot on the pedal as I type this. Mass cleaning services is a joke. Why are you'll in such a hurry? They definitely didn't clean the cup holder or door jams. It doesn't even smell clean, not that it smelled bad b4. Won't be going back here. I should demand a refund for this bullshit. So I went back because I'm pissed..the owner/manager, whomever tells me that "interior vacuum" means general area. Where does it say that, I said? He says, "where does it say we'll vacuum everything?" We don't give refunds but we can do it again. WhyTF would I let you do it again? read more

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very bad service,they ruin your car bring my car for washing and came out with my buck bumper broke and the supervisor had a very rude actitud ,he doesn't know how to resolver a costumer problem,in stead he started to fight with the costumer,bad read more

In general, I have issue with car washes in northern VA. I'm from NYC, where a $40 wash left you car feeling brand new and you didn't have to choose between interior and exterior. This location just proved my point. I took my wife and I cars to the location. Paid $42 each for the Dr Wash package. I was told the labor is intensive and that is why the high price. At best this was a $30 wash. I'd be ok at that price point and would come weekly if that was the case. The other packages with would include interior and exterior wit the hand wax, was $180. Are you kidding me? That's a mobile detailer price point with clay bar. In short. Dr Wash itself is a example of us idiots in Loudon making enough money to pay whatever exorbitant price for luxuries. I don't mind paying for luxury, but I like to feel premium in the end. No car wash has given me that. Perhaps Flagship in Herndon came the closest. read more

Took my car back and they did a fabulous job. Was way less busy and they really took their time. My car wasn't that clean when I bought it! Definitely worth the price read more

ZERO is my rating. The location is convenient for me to wash my car. I've been goin to that location for years. The previous owners were just fine, Flagship car wash is expensive, not consist with washing type of your choice and you need to remind them about the spots they miss...one time they didn't even open my trunk for Cleaning. To make the matter worse, per my husband suggestion , we bought the monthly cleaning plan. We just noticed there is a recurrent charge on our separate cards as we paid individually with our own credit cards. We left Flagship phone messages and nobody is getting back to us. We both reported the flagship recurrent charges to our credit cards to stop the future charges. Just be aware read more

I use to be a regular but not anymore. They half-ass on cleaning the inside. I still find some trash on the mats and in my back seat. I took my little sister to McDonalds and she's a messy eater so I knew there were fries im the back. So I went a couple hours later to get a wash and I still saw fries when I left the wash! Do you really think I'm going to save the fries?? Every single time, the dashboard and cup holders are still dirty and sticky from drinks. I could have saved my $20 and spent it at a place that would take care of my car. read more

Flagship Carwash - Just left 20 minutes ago...So this is what you call cleaning? Thank god it was free because I won't ever come back. - Car Wash Near Me - Chantilly, Virginia

one of the worse car wash over 40 dollars . And I asked why it's still dirty . Answer is short and swift " we can't clean too good becahse we busy and we have other customer . If u want to have a good clean come from 8-2 pm . What a joker . they took the money however they provided a half ass job. NOT A GOOD CAR WASH IS AN UNDERSTATEMENT. It's the worse fucking car wash . the employees don't give a shit and I even tip them 10 dollars. shut this shit down . read more

I've been going to this car wash for a couple years and they always do a great job. The price of really good for what you get. The wash is done through by going through a wash but they hand dry and vacuum your car at the end. It's a great place for a car wash to get your car clean and clean the under carriage from all the sand and salt. read more

The worst place to ever go to get your car washed! My Kids could have done a better job! read more

I am an unlimited wash club member and typically wash my car about once a week. Service has been steadily getting worse and worse the last few times. They are critically understaffed on weekdays. My experience today was terrible. The short-handed staff was totally disorganized. In the past, we've always admired the methodical manner in which cars were processed. Today there was total chaos, the staff kept moving from car to car back and forth, going over the same car again by a different person. No teamwork at all. Not pleased. read more

Watered-down Wash! I've used Dr. Wash for a good number of years. Over the past couple years and more specifically this weekend we had two cars washed. Neither car was thoroughly cleaned, but was visibly not cleaned. The interior was poorly vacuumed and the tires/rims were only partially cleaned. I showed the gentle myth at was cleaning my car were I found there to be issues. He called itself vacuuming and wiping the rims down/cleaning the tires. I tried to call earlier today, but no one answered. I tried to go by there and just as soon as I could make a legal u-turn to get there, they had closed. It was 6:53 PM! In short, I received watered-down wash and services which is unacceptable! read more

Flagship Carwash - Car Wash Near Me - Chantilly, Virginia

The biggest ripoff ever! The wash is good, nice and soapy, but the service you receive after is not good at all. You pay 40 for the top tier service and get the minimum half effort. read more