Service at the Route 29 Gainesville Flagship has gone downhill compared to other locations. I pay $39.99/month for the Deluxe Exterior, yet my car is never dried properly, doors aren't wiped, and I often leave with water spots. Staff give me a hard time about using the lane, and their attitude makes customers feel uncomfortable. This location used to be excellent under the previous manager, Ihab, who was professional and cared about customer service. Since he left, the experience has been disappointing. Management and staff here need better training on both customer service and professionalism. read more

Flagship Carwash - How bad job they did - Car Wash Near Me - Gainesville, Virginia

See all

I would give zero stars if I could. This location lacks professionalism and the quality of the care wash is subpar. Would not ever let them touch my car again. read more

I don't know why I keep paying to get my inside done. They do a HORRIBLE job every single time. Mats are still completely dirty and they weren't put in right, about hanging out my door. Seats still dirty, what did I pay 15.00 for???? The service is absolutely horrible. I told my husband he needs to cancel our membership. This place went completely downhill since Flagship took over. read more

See all

I been going to this location for years until I moved last year. Last Saturday ai was in the area so I decided to stop by for a quick wash. This location only had kids drying/vacuuming cars. ainly 1 supervisor in sight My car was not dried at all. It was still dripping and roof was full of water. My trunk door was full of dust. And upon checking the inside if ky car it was worse than the outside. My carpets were not cleaned, side of doors were never touched. I've decided to cancel my membership after this month. I think I deserve better service since I am paying $75.99. I'll look for a better carwash in the area read more

See all

I got the $44 interior and exterior wash today and the interior job was horrible. The inside of my windshield was streaky, still had the grime on the passengers side on the window, and they barely vacuumed the seats. I came home and had to wipe it all down again. I won't be going here again! read more

This was the worst one yet. Just left and was quite disappointed AGAIN with how dirty the interior was. This is not the first time this has happened but this will be the last time I go there. read more

See all

When I pay to have the mats vacuumed Flagship, here's an idea - vacuum the mats. Some actual competition would probably cause decent service. read more

I got my Honda CRV detailed yesterday and it looks great! The team was flexible to help my family and I land on a price that worked for us but still accomplished all of the cleaning we wanted for my car. We got the seats cleaned and the overall upholstery done, for a great price compared to other detailing businesses. Staff was kind, work was timely, no complaints! read more

What a disappointment. It was close to closing time today, (Sunday) so one of the managers were all gone for the day. However, no excuse for the lack of case and professional service. I stood outside there at the facility and wiped my own vehicle down for at least 10 or so minutes. Everyone looked the other way and ignored the fact that I was clearly not happy with their service. Very much a disappointment and as I have a monthly subscription, I'll be looking elsewhere for car care. read more

Found out today that the deal on unlimited wash packages was a scam. I was sold a package with interior and exterior and then only signed up for the exterior. Flagship will not honor the original offer. So, their employees lie and corporate is OK with that. Beware. read more

Poorly run at the entrance. Cars go on the membership side with no membership. They pass 5 cars waiting in line. But let them pay anyway. It's very frustrating waiting for as long as you have too. Then the attendant has to run back and forth for things while eveyone waits in line. And the membership cars pass by eveyone waiting in the regular line even though they don't have a membership. If you have all the time in the world use this location. It's run by kids that haven't got a clue. read more

Since it was sold, the place is gone don't hill. Today still the automatic entry doesn't work so there's two people and only one lane open because the other one is completely broken. Entry into the car wash. the young gal barely spraying the vehicles down the vehicles. One of the large brushes still not working. Time to cancel and go elsewhere. Used to be such a nice place and the staff was happy and the manager was always engaging with people. read more

I've been coming to this location since it opened - first as "Dave's," and now as a second Flagship location. Agree with other reviewers - the service is spotty and inconsistent. I actually had to find the manager on one occasion - because what I paid for - was not done. And the times when it is done - it's usually poorly executed. #FlagshipCarwashGainesvilleWest read more

Got the Deluxe carwash at the Flagship in Gainesville at Somerset and Lee Highway. Attendant took my tip and wiped the car down after going through the wash. He gave me a big "thumbs-up" and smile when he was complete. Imagine my surprise/disgust when I got home and found that the back hardly looked like it had been touched at all!! And the wheels?! read more

See all

They only had one line open and a lot of people waiting. They clean the inside of my windows with something that smeared everything. It looks like maybe the rag they clean tires with. I noticed the one girl was sitting in the passenger seat riding through not doing anything. Worst car wash ever. Flagship car wash sucks. $44. and I had to go home and wash my windows again. One of the girls that worked there was in the bathroom for 20 minutes while customers were waiting. This was September 1 at 2:46 PM. Never again will I go to any flagship car wash!!! read more

We have a dog, so our SUV was really dirty before. They did an amazing job today! This was just the express interior (not a full detail), so just $80 total including all the exterior cleaning work and also the interior. I know that in previous months people said they were supposedly kind of skimping on the details. However, I think they have really turned it around and I was really impressed by the level of detail they took on my vehicle today. They took a good 45 minutes and really WORKED, it's good to see that. I'll definitely be coming back, so hopefully they keep it up. I have so much respect for places that hustle, and take the time to do it right! read more

I had the worst experience today with Flagship carwash located in Lee highway Gainesville. Service doesn't worth the price. I paid $44 for full service while I took back my car with full of dusts, they even didn't give a minute to clean it properly. Before it was better but new staffs are the worst. I think if I washed it by myself it would be cleaner. I am really disappointed! read more

Just paid $44 dollars for a wash and clean.. Came home window were not all the way clean, had to clean more then one window. Inside seat did not get wash all the way. The back of the SUV still had dirt on it.. Why I'm I using them. Not again. will use gas station car wash and get better clean and the cost is cheaper. read more

There are two Flagship car washes in Gainesville - one at 14570 Lee Highway. This is the one I like. I think it is also called Flagship Gainesville West. This one does a very good job on my car. Plus, they do a great job with the hand-applied tire treatment. I highly recommend this location. Not sure about the other location that I think was renamed from another company. read more

This is my preferred location! The staff is always friendly and helpful when I go. They do a thorough job drying the outside of the car at the end. Thank you! The monthly unlimited membership is well worth it. read more

The worst car wash I have ever gotten. We did the deluxe car wash and never got out of the car. Once we got home and looked at it, we were beyond disappointed. Not sure why they thought sending us home like this was acceptable. read more

Flagship Carwash - Car Wash Near Me - Gainesville, Virginia

Would you recommend this car wash? ABSOLUTELY!!!! I'd give them 10 stars! I've been a Flagship customer for 5-6 years and I canceled my membership because I had just had it with the Dave's store location, they were too busy and rude and not cleaning my car right, then this one came and I love it! The people that work here at super friendly and do an excellent job! It's only 5 minutes drive from the other location, we'll worth it! 10000% recommended! read more

Cleaning was so-so after signing up for one of the unlimited packages. I've been going here for a while and was so disappointed because lately I've found cleanings to be a bit sub-part but this last one left me really frustrated. I called Flagship and they were so helpful (Thanks Chastity!!). I'm giving 5 stars because she helped me, she gave me a coupon for a free cleaning to fix the issue, and thanked me for the feedback. I'll make sure to be more vocal about what I expect next time based on initial drive through interactions but for now, I'm happy with the company trying to fix the error. read more

I just wanted to share my recent experience with Flagship here on route 29. I had signed up for there unlimited monthly plan and everything was working good for about two months paying 31.99 per month , a plan in which they aggressively sold to me . Then beginning two months ago there was a car added to my account that I do not own and I did not authorize adding to my account for 19.25 per month x2 . so I reached out to there customer service and they have stated they have a no refund policy unless of death or extenuating circumstances or hospitalization. This location has went downhill since it was sold to Flagship and I'm sure it will continue that way and with there lack or unwillingness to correct my account I would recommend not spending your hard earned money there . Chris Martin read more

Great value for the price. Car cleaned inside and out thoroughly and quickly. Best car wash in terms of quality and price.

I usually go to the other location in Gainesville so I thought I would give this one a try. First of all, the unlimited lane was closed. It was busy and I had to wait 5-10 minutes. The actual wash seems better here. After you exit it tells you what lane to go to to be dried and clean the inside. It said one or two. Well the only lane open was two and there were so many cars, it wrapped to the exit. Not convenient. I am canceling my monthly membership. read more

Gainesville Rt 29 location-Really friendly and customer service focused staff! Highly recommend!

Very disappointed be here before they was doing ok jobs but today I went to clean my car I paid $39 dollars package supposed to be one of the best packages and I understand they was busy they not take even 5 minutes to do the interior and they tell me that was ready and went I open the door they not even vacuum inside and not touch the door and I ask one of the crew with a black T-shirt and said this car is not ready is vacuum inside door jams they not touch and I'll pay $39 dollars and the guy tell me they gonna do doors jams vacuum all carpet and all interior!!! And the guy said you only pay a package to clean the dost and I said if that's the point I'll cleaned myself... read more

I've been here before and I've never been disappointed until now. They moved very quickly and didn't seem to put an effort to clean the car. I paid for their top service and it wasn't worth it. At all.... read more

See all

Came on a cloudy day when they were not busy. Paid for their flagship service and they didn't even vacuum the trunk - a 30-second job. What a service! read more

Went there yesterday and waited in line for 30 minutes. Several people cut in front of me. Finally got thru. Got the middle priced wash. When I got home and looked at my car there were several areas with dirt still on it. What a joke. Would not recommend. read more

Agree with many other reviews with inconsistency, mostly the windshield. They should use clean dry clothes if they're going to wipe the inside glass, anywhere. They used a wet dirty rag that made the glass so much worse. I emailed the manager later and no response. Flagship has moved aggressively into this area, even bought up existing car washes. Their business model is to rope you into the monthly subscription (don't do it). Sorry, I don't wash my car that often, but it seems to be working for them. Get as many cars as possible to come and get them through the wash and gone as quickly as possible. Save your money and wash it at home. read more

I paid for a speed interior and exterior detail. They parked the van in their detailing garage and did a good job detailing the car. I arrived on-time at 7:55 AM and waiting until they opened at 8. They then told me their detailers were not arriving until 9am. Around 10 am they finished my car and then told me they could not get it started. They left the accessory function running on my car battery the entire time they detailed the car and then the battery, which is relatively new, was dead. They offered no solutions for my car and I spent the next 2 and a half hours asking other customers and calling AAA to try and get my car jumped so I could move it out of the garage and go home. Also during those hours, the employees seemed annoyed and kept telling me that my car was finished and it was time to go. I repeatedly told them they killed my battery and I could not move the car. FInally at 12:30 after 4.5 hours at the car wash, I searched around their garage myself and found a battery jumper laying on a work bench. I hooked it up to my battery myself and was able to jump my car. I have contacted the customer service email of flagship twice with zero response so now I will post here. read more

I came to get a detail and I ended up going with just having them do my seats and the express interior on my SUV. they started fairly quick for it being a "walk-in" on a holiday. Seats looked good after all the makeup and coffee stains I brought it in with and dashboards and Matt's were all clean and shiny. I just had some dirt spots still left that wish were taken care of especially with the price you pay. read more

See all

My first visit I got the Deluxe wash, not worth the money. They lost my passenger side floor mat, cannot get anyone to answer the phone! Also left dirt on my running boards and a leaf in the cup holder. Not sure if i will try them again. read more

Went in for a wash today and they didn't even clean my cup holders or under the carpets. On top of that, they lost my parking pass and when I went back to see if they could look for it they didn't do anything besides look at the cameras for 5 minutes and then told me they were going to call me since they were "busy". I never received a call back. read more

Been to other locations have a monthly pass. In Gainesville they put the monthly pass in one line but serve the pay twice as fast. Once they have your money they don't care about you. read more

Absolutely horrible service, I paid for the Flagship package and it looks like the same it did when I brought it in!! Never coming here again... read more

Flagship Carwash - They broke our seat recliner handle and look how dirty it all still is! - Car Wash Near Me - Gainesville, Virginia

I went to the Gainesville location on route 29 recently and had the worst experience. I drive a Range Rover and while going through the car wash I heard a weird sound almost like a popping sound. Came out of the car wash to see my windshield had a long crack from the top to the bottom. I showed the manager on duty and he took pictures and told me rovers are not compatible with their car wash. What does that even mean??! I had a membership with them the car wasn't even all the way clean when it came out of the wash. He said he would send the pictures to upper management and get back to me. He called me back a day later and said there is nothing they can do. Tried to say the crack was already there. Which it wasn't!! Got the run around cause me and my husband went in a couple of times to speak with the general manager. She was never there at the times we were told to come back. They do not want to pay for my windshield obviously. If you have a Land Rover...do not go here!!! I won't even take my son's Camry there anymore. I would give zero stars if I could. read more

Sadly I went here and got a 18 dollar car wash exterior only. And when I got out to put my hitch back on their where scratches everywhere on my truck through the clear coat. read more