You SUCK Flagstar. You shouldn't even be able to call yourself a bank. ZERO customer service. The only way you could get customers was to buy them from Wells Fargo and most of those people left you! read more

terrible! i refinanced hoping to get away from this bank. worst bank ever! i am now working to refinance with navy federal credit union and hope to never have anything to do with this rotten company again! read more

FlagStar is the worst so called bank by far. My accounts were transferred from WellsFargo. I changed everything I could to a local credit union as soon as possible. A nightmare of phone calls and overcharges. I did not transfer a personal loan to the credit union because my interest rate would go up. So I have been getting overcharges for late payments even though the payments were posted to FlagStar before the due date. Now I no longer can log on to their web site. So I called them and they insist that my personal loan is actually a mortgage(which it is not and never has been). So I asked for a list of all the transactions on the loan. They emailed me a horribly-formatted mess of text that maybe showed a single payment on 12-18 or 12-22 I think from year 2018, I don't know. So next they are going to snail mail me a statement for all the payments..supposedly. I have little confidence. Oh yeah, this month they somehow got paid twice on the loan, not by me. I will be getting a new loan from my current credit union to pay off the loan I have with FlagStar. read more

Our business banking is done online thru Flagstar. EVERY MONTH we are unable to access statements. EVERY MONTH I have to call customer service. They generally have no idea what is going on, apologize profusely , make me change my passwords, change browsers, change back, it's ridiculous. We had changed from Bank of America to Flagstar, because BoA was killing us with hidden fees. If you have a new business do NOT use Flagstar, you'll be sorry. read more

The new platform for online banking and mobile banking is horrible, a total disaster. Lockouts and constant, tedious security questions are the new normal at Flagstar. The old system was very easy to use. The new platform must certainly be cheaper. Customer service hours for help need to be 24 hours, not just "normal" business hours. read more

I endorsed and sent my first, undisputed check to your company on November 21st. Two weeks later, not a penny of it has been released. I have a contractor who had a 3 week opening and said he could get everything done and was told by every one of your employees I have talked to that it would be 2-3 business days upon your receipt of the check that you would mail my money back to me. So I hired him and have drained my savings waiting on the money I am owed. I have spent at least 10 hours on the phone with your company in the last 5 days. Each time I call I hold for an hour or two. Each time I call I talk to someone different. Each time I call I am told something different. My claim packet says my first draw is 40,000 or 10 percent of the remaining balance yet the last representative I talked to said that policy was changed a week ago. No notification, no due process, just an excuse to withhold my funds. I understand you need to protect your investment but I am trying to put my home back together after this disaster and take care of my family and I'm going to lose my contractor because I've been misled and lied to. All of the calls are recorded so if you need to verify my post, listen for yourself. I'll even attach a picture of the policy that I've been told has now changed.(even though it still shows that policy on your website and my claim packet) it's not right to do this to people in such a horrific time. read more

My mortgage loan company, Chase sold my loan to Flagstar Bank and I have had nothing but problems ever since. Be prepared for a long hold if you are calling customer service (what jokes they are!). First, I had my mortgage payment set up to come out of my pay checks bi-monthly's, I loved this because you do not have a huge amount of money coming out of 1 check, it helps save YOU some money. Flagstar cannot do this, they can set up an auto payment to come out Bi weekly, to every 14 days a payment is being drafted, um no! How is that helping me?? It isn't! Secondly, they have no app to download. So every single time I want to make a payment I've got to haul out the laptop and make a payment. With chase I could pay from my phone, I loved that it was so easy!! I feel like I've been moved back to 1990 when chase sold my loan to flagstar, it's pathetic! I did reach out to chase to see how I could transfer my loan back to them, and I would have to refinance my home in order to make that happen, that's crap! We didn't ask for our loans to be transferred. Since this has happened it has been a disaster, I warn you DO NOT do any business with flagstar bank!!! read more

Pre-approved and a week away from closing on our home mortgage. Flagstar came back to our broker with dissatisfaction in our appraisal, which was 4K over purchase price. Seems ridiculous. Now closing a week later than planned with a different mortgage company. read more

If your thinking about getting flagstar please dont its the worst mistake you can make in your life. I have had this bank for two months my car was broken into and someone switched my pin and took everything that I have. Flagstar told me to wait 5-10 business days for the dispute and it was denied. It was denied even though the police had video evidence of these two criminals that they showed me I couldn't identify these guys so it did not help my case. Not only have I not paid my rent yet I could possibly get evicted. For the sake of your families security do not sign up with flagstar. read more

Absolutely horrible customer service! No one at Flagstar is able to make an independent decision. Every time I have contacted them about my home loan I have been transferred no less than FIVE times! They have separate departments for loan payment, insurance, escrow, late payments, interest. You have to have approval from them to pay more than your monthly amount, pay early, pay bi-weekly. If you want to pay less than your current amount due, you have to call them, which again takes five transfers and about 30 minutes on the phone. Terrible experience! read more

Buying your first home could be overwhelming as it is and that is why you should do business with capable and competent banking companies. If you want peace of mind do not go through this bank, our loan processor was FIRED and they did not say anything to us until closing time came around and they decided to revise the loan. At this point they discovered they had omitted crucial information and made our closing impossible. Stay away from this bank. read more

Half an hour wait for customer service and still on hold. Totally unacceptable in this day and age. Now looking to transfer my business elsewhere. I cant see them surviving in business with this lack of service. read more

made all payments on time and no courtesy extended. Undisclosed fees in contract such as .25% of the principal to close out escrow account. Terrible customer service, the answer is No to any requests even for escalation to Manager. Watch out for the customer service rep named Jason read more

They purchased my home loan a month ago. So far I've gotten an incorrect monthly statement, and that came with none of the details the last bank provided. So far, they have refused to even answer generic questions via email. I suspect they don't want to put anything in writing as they keep directing me to call them (where every other bank I've ever been with tried to avoid calls (most expensive communication method) as much as possible). read more

Flagstar has still not paid the home owners insurance policy for 3 months. Still do not have insurance that I paid for and still pay for every month. Contacted them numerous times and still they cannot figure it out. Didnt think you could be worse than Bank of America, but they are on pace. So 3 months that I've paid into the new policy that I still dont have should be refunded in full! read more

I had an account 4 YEARS AGO! I went negative 4$ got NO LETTER, NO CALL, NOTHING letting me know I owed them. Than I find out today I owe 260$!?!?!?! ABSOLUTELY REDICULOUS bank! They're customer service is HORRIBLE over the phone as I spoke to 4 different people!!! read more

Flagstar Bank bought out a load of accounts from Wells Fargo. My account was one of the lucky ones to get transferred. Major online banking screw ups day one. Support tech I spoke with after finally getting through said there were 800 other people queued up on the line and that the website was down. Tried calling back about an hour later to find out they shut down the phone support line. Based on the other reviews looks like I need to close my account and go some place else. YIKES! read more

I've just closed a home loan with this lender. They had 27 days to get our loan in order and work with the seller on paperwork in preparation for our closing day. On the closing day they failed to close and due to clerical mistakes and incompetence we were delayed 4 days past the date with a lot of pain and headache in between. I do not recommend them at all. I am so very frustrated and would never do business with them again. Don't be tricked or fooled into saving a few bucks with this lender, it is not worth the hassle and poor business sense that you will have to deal with. read more

Never had a significant issue, until I tried to have my PMI removed. They obviously have a reciprocal agreement with at least one PMI firm. Instead of dealing w Flagstar (after being rejected), I contacted my broker. Refi'd and easily qualified for no PMI. If your loan gets sold to Flagstar, ALWAYS get a second opinon on anything they tell you. Now pay a little bit less, but w a 20 fixed rate and no PMI. read more

If I could give this company a -100 stars, I would. Securing a mortgage from this incompetent outfit took us FIVE MONTHS AND TWO DAYS. Of complete torture. (So much for 45 days! Ha!) It was like death by 1,000 paper cuts. Every time we provided more paperwork, they asked for more. And then more. And then more more more more more. At one point, 4 months in, we actually had a closing date set and an actual meeting with a notary set up. And less than 16 hours before this meeting, our contact at Flagstar said, Oh, oops! We forgot about one of your bank accounts and need the P&L for the entire year. Now. Of course, I couldn't pull that out of my butt, and since it was Dec. 30., we had to start again in January, which meant collecting ALL our statements all over again. Total nightmare. I would NEVER EVER recommend that anyone use them. I've done plenty of re-fis over the years and have never experience torture like this. read more

If you considering this bank for a mortgage just know they are absolutely ridiculous to work with if you have an insurance claim on your home. They require your insurance company to make any checks payable to them and then they will give you the money when they see fit. You have to fill out a mountain of forms (some need to be notarized) and then when the work is completed they expect the contractor to sign a waiver release form even though they have not received payment and then they send an inspector to look at the work before they will release the funds. I will definitely not ever use them again!! read more

I made a mistake while attempting to enter a principal payment. I called and Teresa took care of it and explained the process for future. Great experience, thanks Teresa!! read more

If only 0 stars was an option! HORRIBLE bank! Their transition for taking over Wells Fargo banks was horrendous and multiple times I was told I had a case number and I would receive a call back within 24 hours ( this happened twice and they never even called back or emailed- after call wait times of 45 mins + and they don't even bother to follow through). And even now- weeks later, their call wait times are 30+ minutes just to get the initial person on the phone ( this doesn't include additional wait time to be transferred since they all claim some other department takes care of certain things ( I call about a problem with online banking, press the corresponding number for "online baking" , and then I am told I need to be transferred to a different department). No one at this bank knows how to resolve any problems their answer to everything is that they will "start an expedited case number" which is never followed through. Do no bank here, you will have no access to your money if anything ever goes wrong you are screwed! read more

Sent in certified payment(Money Order) on my Mortgage this month to get caught up on being a month late. My payment now got "lost" in the system for the second time. I have a huge amount of equity in the home and it almost feels like the bank tries to push me into loosing the property. Spend two hours this week alone on the phone to get the problem resolved but to no avail. When I asked to speak someone in management nobody ever is available. STAY AWAY FROM THIS BANK!!! read more

Great experience with lending and banking. Friendly services and coffee in the lobby. Great "old time" banking.

I got a mortgage through this bank. One month I transpose the last two number in the payment amount. If the payment was $1,052 I entered $1,025. Flagstar was unforgiving and charge me a late fee of over $60. At this point, I will take another route to file my grievance read more

Sadly, I'm starting to realize why this company has so many 1 star reviews. I have had zero issues with the bank until recently when I received a notice of escrow shortage. After reviewing my tax documents for the year, I realized they over-estimated my taxes by $800 and were asking me to pay the shortage. I requested a re-analysis be run... 2 weeks later, I'm still waiting and am still on the hook for an increased mortgage and shortage payments that are completely unnecessary. The customer service representatives I work with have been very nice, but thus far it's been zero resolution. Their error - but I'm paying. read more

A mortgage with this bank is ill advised. I've spent the last three months giving them records of my HOA insurance over and over again to get them to stop over charging me. It's really bad, I can't do anything but pay the extra fees right now. read more

Horrible bank to work with. You cannot get a customer service rep on the phone without holding at least 30 minutes, their physical bank location hours are horrible (9-5 Monday-Friday)...You cannot work with a customer if you are not available to service them outside of "9-5" working hours. They charge an additional "non-flagstar ATM" fee of $2.50 in addition to the ATM fee. We closed all accounts with Flagstar and do not miss them at all. read more

Horrible customer service. Unethical and discriminating questions being asked about my home loan by their employees which is non of their business. Don't get calls returned, just a joke. Go to the bigger banks. read more

worst customer service, I tried to pay the principal amount from online and getting an error so tried to reach them, and had to wait for more than 30 mins to get connected to an associate, and when connected they ask for a loan number and say that it need to be transferred to another department and take another 30 mins, they say issue is resolved but it won't, so had to call them again and again and wait for more than1hr most of the times. It's a pain getting any customer support from them. read more

I changed my insurance carrier mid year, requested of new insurance carrier to bill me directly to avoid increase in my escrow account balance at Flagstar. My insurance billed me, I paid. My insurance sent Flagstar a declaration of new insurance, Flagstar paid my insurance based on said declaration page (not a bill) thus creating a negative escrow balance. I called Flagstar to question why they paid it. Flagstar read notes: "Received declaration, not sure what this is or if this has been paid, paid it" I was told sorry this happened and that sorry I was upset. I later found a better rate on insurance again, I switched again, same exact thing happened again with Flagstar. I was again told they were sorry that I felt upset and that their system was automated to pay bills. Problem was they were never submitted a bill, the bank paid not sure what it was, just paid it. I did receive an email stating Flagstar resolved my issue, resolved is a subjective term. Flagstar is not my original mortgage, they bought it, should I buy another home, I will not use Flagstar. Sadly I can not switch mortgage companies like you can a supermarket, or I would leave Flagstar. read more

This is the biggest debacle and joke of a bank I have ever had to deal with. I absolutely hate that my mortgage was sold to these goons from a reputable company (Chase Bank). Why have an escrow account if you're not going to pay the bill when the insurance company send it to you?? To keep from my insurance policy lapsing, I just paid out of pocket for their screw up!! And this is the second time. I see I'm not the only one having problems with this this company. And I agree that getting through to them on the phone and getting anything resolved is nearly impossible. If anyone hears of a class-action against this place, please share. I'd love to get on board. read more

RUN! RUN and find someone else to handle your financing. I have had the absolute worst experience with these people. They are shady, charge all kinds of unnecessary fees, do not follow up and lie. Sandy Mallon who is mentioned in another review thinks you work for him. The car salesman description is fitting. He will do nothing, try to justify costs that you question or avoid them, basically identical to the other review. I should have run the day I called because I asked him to write up an estimate showing me different payment options with buying points etc. He said he was "too busy to do that". TOO BUSY TO HELP A PROSPECT. I had my existing loan with them, I have an excellent credit score, got every document to them immediately. This should have been a slam dunk quick refi. I have been doing this since May 15th!! They have screwed up so much I could write a novel and I will. Question every single fee they try to charge you. I have industry knowledge from having worked full time in Real Estate and also have had 3 mortgages before and there are many things that are not REQUIRED by NAR that they try to pass off onto you. It is a choice for them and a cost they should absorb, period. They called my State Farm agent and said I needed to add more coverage on my house to equal about 95% of my loan, which is so unbelievably wrong. They said they had been contacting my HOA's for over a week with no reply. My HOA's said they had zero contact from them and got me what was needed the same day. They screwed up my last closing because the loan processor "missed a required form in TX" that had to be signed TWELVE DAYS prior. I found this out the day before because I contacted them, NO ONE notified me. I was so angry I kept emailing and asking for a call and not one of those a**holes called me! I had to get on Google and start looking people up to find someone to help me by calling corporate. Not closed yet still btw. Over 90 days for a simple refi that was already serviced in house. I have been screwed around so much it is disgusting. This is now been escalated to supervisors who are attempting helping me. I was repeatedly asking for a call from Sandy's supervisor because of questions I have and do you think she called me? She emailed me. I said: please call me 3 separate times and text her. I still have not gotten a call btw. We're all busy, we all have our things that keep us busy whether personally or professionally. I cannot stand people who try to make you think their busy is more important. That's exactly how I have been treated. Never ever ever use these people. They do not care about you. You will never be updated, you will never be given common courtesy. You will always have to beat doors down for answers and get updates yourself. You will have delay after delay after delay. This is not due to the pandemic btw, it was confirmed that when I locked in the closing time was 30-45 days. They have all these different divisions that "handle" certain pieces of the process. Not one of them does anything, they log something to make it seem like they're doing work and drag everything out. I had to do everything and I'm paying them for it! Flagstar needs a company wide training on how to serve clients because they just screw you over and act like this is the industry standard. I work in customer success for a living and I would not have my job if I treated my clients this way. This review is ZERO stars. RUN RUN RUN! Call someone else, you will be exhausted from dealing with these inept fools. read more

I'm a unsatisfied customer I opened 3 accounts with flag star I didn't authorized flag star to go in my account to take any money out they went in my account to take money out it's not fair to me that I can't keep money in my account without them going in it without my permission I already closed 2 accounts for them doing that I will be closing my other account next week flag star is not a good bank for me to be doing business with I need to no my money safe not take from me without my knowledge and permission I wish I can give no stars read more

Terrible customer service - they are always closed- Their insurance claim department has given me the run around - Sworn signatures blah blah - so they can give me MY money back for my claim - 2 months later i am still sitting here - Now I finally received 1/2 the money and there is nobody to talk to - WOW I wish I would of known how terrible they were before I refinanced. No customer service, Generic voice mail to leave a message - and now they have put a strangle hold on the money that is mine to get my house repairs done - The absolute worst I have ever ever dealt with .DONT DO IT! I will look for someone else to refinance again - its not worth nobody there seeming to be able to help read more

Recommend as a mortgage loan company. They worked with us through our loan process and finally we own our very first home. Process was short and no hassles. read more

I called Flagstar mortgage department no less than 4 times to speak to someone who could increase my Heloc limit. Every time I would call the mortgage/Heloc officers where bussy with other clients so I was supposed to get a callback and never did. I escalated it to the point of supervisors and No ONE ever called me back. So, I now am closing my 100k Heloc with your back and am doing a cash-out ReFi with Guild Mortgage since they don't go out of their way to disrespect me and my business. 4 times I called and 4 times I was ignored. you gave me an interest rate of 5 the Refi gave me 3.29. So thank you for forcing me to find another avenue. I should have been a slam dunk deal for you guys but you literally refused my money 4 times. I'm am so glad I wrote this because now I'm laughing and feel great about your lack of service! Tank you Flagstar! you saved me a ton!!! of money, so in return, I give you ones star instead of no stars. You are the reverse Geico of Lenders. " I saved a ton of money by leaving FailStar Bank. Thanks, Failstar. Get it... Failstar. read more

Truthfully, Flagstar shouldn't even get a 1 star...but there wasn't a choice of "horrible!" I was told by their representative that if I want to make a "Principal Only"payment, I could do it online or send in a check that has my account number and make sure I write, "Principal Only" on it. I did one better than that....I also added a sticky note saying, Please make sure this entire amount goes to "PRINCIPAL ONLY"....in hopes that there would be NO QUESTION about how the payment has been applied. I did this twice in the Fall....totalling $5000 to be applied to the principal only. I was looking at my account and never saw the payment for $2000 or the payment for $3000....so I called them. After much more than 6 phone calls totalling over 8 hours, writing them a very direct letter requiring a response of a PHONE CALL from a high up person in charge that can get this fixed! I instead, received a letter saying that they got my letter and I need to give them 30 days to respond! On just about the 30th day, I got another letter (not a phone call) and a copy of the transactions for the year! I can see that online, but the problem is there is no record on line (OR ON THIS PRINT OUT) that contained any $2000 or $3000 transactions. I called yet again today and talked to two people higher than the basic representative and still they can't tell me where my money went...saying it was applied to a payment, even though my payment was still taken out on the 15th like it always is, then was told "some of it went to the principal", etc. Finally, the person I was speaking with who was talking down to me by now....ended up hanging up on me (3rd time this has happened all reqarding this same situation)..so now I get to start this process all over! WORST COMPANY EVER!!! SOOOOO upset and discouraged by this company! Horrible!!! read more

Horrible! Horrible! Horrible! Run... Don't Walk Away If I could give this company a -10 stars I would. CHASE sold my mortgage to this garbage company, and it sucks!! I waited on hold for nearly 50 minutes. I wanted to know why the shortage in the Escrow with Flagstar was a whole different amount than what Chase said it was BEFORE it was sold, and why my mortgage amount was more. I got spun in circles with the woman on the phone, and then told that Flagstar requires a "Cushion Account" to be opened if you have an Escrow acct with them. What the heck is a "Cushion Account"? So, I asked what that account does? She told me that it was there in case of a shortage in escrow for the end of the year. So, I said, it will cover any shortage right, and she said right. So, I told her that I wanted her name, the time and date of the call and that I would write all of this down, and if there is a problem at the end of the year, and the "Cushion Account" did not cover it, then we would have a big problem. She THEN changed her story and said that she did NOT say that, and that the "Cushion Account" does NOT cover the shortage in the Escrow. I asked her, then what DOES it do? She could not give me an answer to this. I again asked her what it does, and why do I need to put money in an acct that does nothing for me or my mortgage?? She said that Flagstar "requires" a "Cushion Account" to be opened if you have an Escrow acct there. Again, I told her, then WHAT does it do? All she kept saying was it was required, but could not tell me what it was used for, and that it does NOT cover any shortage. So, basically, they take your money, put it in a "Cushion Account", collect interest off of it, yet it does NOTHING for YOU. I'm thinking it's a Cushion Account for the CEO's, Executives, and higher ups, to spend as they like, and take trips here and there, and it's THEIR "Cushion Account". I was yelling by the time I got off the phone. I told her that I wanted to leave a message for management to call me back. She got smart mouthed and said she was making sure management was told everything. I don't care!!! Where is my money going, why is my mortgage higher, why is my escrow higher, and what the h*ll is a "Cushion Account", and if it does nothing for me, then who is using it??? FRAUD is what it sounds like to me, and mismanagement, and misappropriation of funds!! RUN... do not walk away from this company. Run as fast as you can. It's nothing BUT bottom feeders!!! By the way, I have never been late on even one mortgage payment with Chase, so selling us to bottom feeders was so dam* wrong!! read more