Realized price was cheaper on website after purchasing in store…read more Most of the items in store do not have any price tag on it and only given an estimate price range when check for price for items. Not sure if its Price gouging during COVID. Beware and check the website before purchase.

Went into the store recently and got an estimate on a a couple pieces of equipment. Gordon was…read morenice and really good while at the store but I sent a couple emails following my visit asking some questions. I was looking at spending a good amount of money and wanted to make sure the equipment I had initially looked at would do what I needed. I got no response so emailed another Fitness Town location and got a response almost immediately. I wanted to support the Port Coquitlam location but when your communications are ignored it's a bit frustrating. Also if that miscommunication was happening during the sale period what would happen if I needed assistance after purchasing? I elected to go elsewhere for the equipment.

I recently stumbled upon this business during my journey of buying my first pair of barefoot shoes…read more I started at the NV location on Main Street and was greeted with nothing but passion, knowledge, and professionalism from the guy that helped me (didn't catch him name unfortunately). I explained where I am with my training, skill, and abilities and why I wanted to transition to a barefoot style shoe. Instead of doing what most places do and trying to sell me the most expensive shoe in the line. He took the time to go over a variety of different shoes and explained each one thoroughly. When I finally picked a shoe, unfortunately the size I needed was not in stock at this location. He called Dave at the Vancouver location and asked him to set aside ALL size 11 shoes in that model so I could have a choice of color. I went with the Xero HSF and they have been amazing thus far! Fast forward to today. I went into the NV location again with more questions and was very open about my Intention of the visit and that I would more than likely NOT BE buying a shoe but just wanted to confirm a size. This same individual treated me with the same passion, knowledge, and professionalism as the first time. It's customer service like these guys offer that has now made me a 1000% returning and reoccurring customer. This individual also took the time to help me understand my nutrition and how to execute my performance for some upcoming events. Hats off to everyone at thai company for going above and beyond expectations. And see you guys again in the future! Regards, Matthew Marwick.

I had to return a pair that didn't fit quite right to the North Van location and Dave made it super…read moreeasy. He helped me find a shoe that fit much better and I left feeling confident about my purchase. I will definitely be buying more shoes from this store!

Super awesome store. Reliable and modern clothes, foot wear and sport accessories. I have been…read moreshopping here since 2003. I buy my running shoes, and many different clothes here. Staff are friendly and helpful. The store is fresh and clean.

Unfortunately both my sister and I have flat feet. We share the same podiatrist, Dr. Patel, and she…read morerecommends Lady Sport to get supportive shoes for our needs. We were last here over 2 years ago and had a great experience so decided to make the trek again to get more pairs of shoes. We were immediately greeted by Phil and were taken care of from step one to end step. He took the time to listen to our wants and balanced it with our needs. The customer service here is top notch in normal times and even now during Covid. I was only planning to get one pair of shoes but ended up walking out with two pairs. My sister bought one pair of shoes but got up sold to also buy two pairs of additional insoles. The employees here are the best and make a stressful shopping situation an easy experience. Highly recommend everyone going here (not just Ladies!) and will continue to making the trek here.

I came in looking to try on some running shoes. I mentioned I had done some research on my own…read moreonline and the guy working said that he had much more experience fitting shoes to people than online research ever could. While I don't disagree, I definitely felt talked down to and that my opinion on my own feet and own experience with running shoes was discounted. He also said that if I was serious about purchasing THAT DAY, he could do a whole fitting with me, but if I wasn't, then I shouldn't try on shoes that day.

This running store is semi-hidden in plain sight on the main commercial street running through…read moreKerrisdale (the storefront is recessed from the road), but despite its small size, it sure packs a punch! The merchandise is top-of-the-line brands, from shoes to apparel to accessories. There were some brands I had never even heard of here (although my kid said she knew of these lines. I'm thinking specifically of the ON brand of shoes from Switzerland, but there were other brands as well). Super cool running shoes, some futuristic, all state-of-the-art. And lots of name brands I'm familiar with, too. So the product lines offered here run the gamut from mainstream to elite. The price ranges are likewise broad, depending of what you are looking for. (Note: I did see some cool apparel on a sale rack, and these prices were slashed, so I wonder if their running shoes also go on sale at times). What made this store stand out is the expertise of the employees here. They are all serious runners who know their stuff. I appreciate how they won't try to sell you on something that isn't right for you (regardless how much the item might cost). For someone like me (i.e., totally NOT a serious runner! Probably the antithesis of a serious runner. Someone who just aspires to stay upright when crossing any race's finishing line. lol!), I rely on this type of expertise to steer me in the right direction, as there are SO many products out there, I don't know the first thing about what is available in any given year and what would work best for me.

Great shopping experience! I was looking to get back into rollerskating for fitness & fun.(the last…read morepair of quad skates I owned were old-school Chicago skates when I was a teenager, and that was a looooong time ago lol!) The owner Lisa was very friendly & knowledgeable, she gave helpful advice on which type of skates that would suit your skating style. I opted for the Moxi Lollys, they're super-comfy & worth every penny! Overall I highly recommend this shop for all your skating needs!

Awesome experience getting my first pair of roller skates! The girl (wish I'd got her name- she was…read morewearing black chuck Taylors) was super positive and helpful. We tried everything on, a few different pairs, and she gave me tons of tips. I ended up going with the beach bunnies because they felt great and were at a decent price for my first pair. It's 10am and I'm already rolling around my apartment (sorry neighbors!). Will definitely return for anything I need. Such a cute store too!

I have never been a "runner" and have just started getting into the sport more competitively. I…read moreknew I had been wearing the wrong shoes for a long time and wanted to spend the money and invest in a couple pairs that would last me a long time. After receiving a recommendation from family, I visited the Run Inn and couldn't be happier with my experience. Kevin was super helpful and took the time to give me a proper fitting for a new set of race shoes and every day trainers. Highly recommend and would advise anybody in the market for some new kicks to stop by the Run Inn for some knowledgeable advice!

Love independent running stores and Run Inn is no exception. Great selection but the staff really…read moreknows how to fit you with the equipment that best suits you!

I was at Footlocker buying runners, I have foot problems ( bunions)…read moreAD the store manager was with me for over an hour selecting different shoes, having me try them and walking with the different shoes. He never rushed me, never pressured me to buy. I have been to other stores never have I had service like this. Thank you AD you've helped more than you'll ever know.

The service provided here is crap at best…read more They try selling shoes that are missing the extra laces and shoes that have clearly been used to play basketball. Typical business trying to rip off consumers.

This was my first time at this store looking for proper fitting insoles due to foot pain. the two…read morestaff members I dealt with were knowledgeable, friendly, non pushy sales. Can't remember the last time someone sat on a stool opened up the shoe adjusted the lace's and placed on my foot. Truly Top notch personal service.

I received a promotional email to my work email address (I am a manager of s physiotherapy clinic)…read more My fiancé and I went to the store to check out the sales since we both needed new shoes for the sun run.... we were helped by an employee named Erik.. Erik assessed how we both walk and run and fitted us for proper running shoes-- this is something no other footwear store (new balance etc) has ever done for either of us.... dyeing training for the sun run I noticed that I was no longer getting arch or shin pain and I wasn't straining my hamstring (which frequently happened in my old runners) I highly recommend this store to all of our physiotherapy clients as well as personal friends and family. Side note: Evan who I was emailing with is also very personable!