What a great shop. Almost 20 years ago I purchased a commercial grade treadmill there, and it's in…read moremy living room working wonderfully to this day. Two weeks ago my wife was interested in some new strength training equipment, so in we went. We live in White Rock, but the trip in to Richmond is worth it for this store! And let's be honest, MIKE, the guy with the awesome shape behind the counter, is 100% amazing. Such a knowledgeable helpful person who looks like he genuinely wants to make sure that you are take care of, that you are getting the right things, not just any thing to make a sale! Thanks Mike: Matt and Mimi are going to come back for sure!

Solid 3.5 stars, been driving by here for decades, so must be well-established; same corner plaza…read morelocation. Just kicking around tires to see what Black Friday deals, and the helpful assistant manager Kevin said $300 off all the elliptical machines. always wanted one on those lazy or rainy nites or after a big meal but I digress. They ranged from $799 to $3500, differences mainly with warranties (from 1 year to 10 yr) and custom feet pedals and the console/screen. $125 delivery/assembly in Richmond, $150 outside of that.

Realized price was cheaper on website after purchasing in store…read more Most of the items in store do not have any price tag on it and only given an estimate price range when check for price for items. Not sure if its Price gouging during COVID. Beware and check the website before purchase.

Went into the store recently and got an estimate on a a couple pieces of equipment. Gordon was…read morenice and really good while at the store but I sent a couple emails following my visit asking some questions. I was looking at spending a good amount of money and wanted to make sure the equipment I had initially looked at would do what I needed. I got no response so emailed another Fitness Town location and got a response almost immediately. I wanted to support the Port Coquitlam location but when your communications are ignored it's a bit frustrating. Also if that miscommunication was happening during the sale period what would happen if I needed assistance after purchasing? I elected to go elsewhere for the equipment.

I recently stumbled upon this business during my journey of buying my first pair of barefoot shoes…read more I started at the NV location on Main Street and was greeted with nothing but passion, knowledge, and professionalism from the guy that helped me (didn't catch him name unfortunately). I explained where I am with my training, skill, and abilities and why I wanted to transition to a barefoot style shoe. Instead of doing what most places do and trying to sell me the most expensive shoe in the line. He took the time to go over a variety of different shoes and explained each one thoroughly. When I finally picked a shoe, unfortunately the size I needed was not in stock at this location. He called Dave at the Vancouver location and asked him to set aside ALL size 11 shoes in that model so I could have a choice of color. I went with the Xero HSF and they have been amazing thus far! Fast forward to today. I went into the NV location again with more questions and was very open about my Intention of the visit and that I would more than likely NOT BE buying a shoe but just wanted to confirm a size. This same individual treated me with the same passion, knowledge, and professionalism as the first time. It's customer service like these guys offer that has now made me a 1000% returning and reoccurring customer. This individual also took the time to help me understand my nutrition and how to execute my performance for some upcoming events. Hats off to everyone at thai company for going above and beyond expectations. And see you guys again in the future! Regards, Matthew Marwick.

I had to return a pair that didn't fit quite right to the North Van location and Dave made it super…read moreeasy. He helped me find a shoe that fit much better and I left feeling confident about my purchase. I will definitely be buying more shoes from this store!

Oh my gods YES! The staff here were wonderful to work with! Knowing NOTHING about Karate I was…read moreasked to buy a gi for a person whose size I want sure of. They patiently walked me through the differences in weights and colours and re-assured me that I could return it if it didn't fit. They did a great job and it ended up being the perfect purchase. Thanks fellas!

I was concerned this store is located on East Hastings, but I did not have any unpleasant or unsafe…read moreencounters on the streets outside. Service over the phone isn't great, but in store service is amazing. In store clerks will help you find the right items and give great advice. I called ahead once to ask about boxing gloves, and the person over the phone sounded very curt. Another time, I called again to ask about returning this mouth guard I bought, and the person clearly wanted to end the call ASAP (probably because she couldn't make a sale off of a return). Mikado has tons more boxing glove options (color, weight, size) than at SportCheck, so I would recommend anyone (especially people with smaller hands) to come here. The ones available for women at SportCheck were all pink (quite sexist and offensive), but at Mikado, even though everything is unisex, they have gloves that fit me way better than the ones for women at SportCheck.

I would NEVER rent from this place ever again. First time in Canada and instead of bringing our…read moreboards figured it would just be easier since we were just boarding for a day. We booked an appointment like it was suggested and walked in to see Jerome. Jerome was not friendly or helpful. Jerome stated "You're here for snowboards? Yikes. Hold on." Leaves for a bit then comes back and says "So what happened was we had two appointments this morning that came in with 12 people even tho you're suppose to make an appointment for each person so we don't really have much" and proceeded NOT to help us. I stated that we made appointments so that doesn't really seem fair so we should have been called saying this happened so we can look else where. Jerome went and got the girl in the front who was just plain nasty. Speaking to us as if we were dumb and didn't comprehend. Another person with an attitude. You would of thought, they would of just explained what happened and said but we will take your measurements and hopefully be able to accommodate what you need. Instead it was like oh well l, don't know what you want us to do.Chris thankfully came along and helped in any which way he could. Explained everything and was very understanding. He was very patient in the process of it all. My brother said his foot was tight and I personally always like my boot bigger even tho it is not recommended but we all have our preferences. As I was explaining to Chris for my brother, I prefer him to have a bigger size and Chris said he doesn't recommend it and I said yes I get that but this is what we want and then you had Jerome not mind his business and get the owner; Colleen, who was very rude but then became a tad bit nicer after she was given an attitude back. She really has no business being in business. When I repeated what Jerome said to us she said no that's not true, but so then why would he have said that? When we gave a compliment to her about Chris, she literally said "well Chris the great employee mixed up your paper work" in a very sarcastic tone. Usually owners/bosses are happy to hear their staff is doing well with their customers. Chris asked Jerome a question and he shrugged his shoulders because he clearly wasn't helping us at all. Jerome was useless in the entire process. For someone who didn't want to help us kept butting in and minding our business. Jerome has MAJOR ATTITUDE! The only reason why this got one star was because it was the lowest you can give, but it's because of how great Chris was. This place is very disorganized. Magically as time went on things were appearing of what we needed. No one knows where anything is even when they are basically out of stock. I would NEVER RECOMMEND THIS PLACE AND ADVISE YOU GUYS TO GO ELSEWHERE! STAY AWAY!

I received great service!!!! My gear is perfect for my…read moreability. I have hard to fit feet, and my new boots fit so well! I am so glad I chose Destination as my ski shop! Thanks to all the staff!!

Great service. Rick's store and his staff are the best in…read moreVancouver! They will go above and beyond to help customers! Highly recommended!

Love the customer service. They have a huge selection. And their family owned. And the prices are…read moregreat

I wish I could give glowing reviews for the Atmosphere Guildford store but on the whole, the staff…read morethere are cold and sometimes condescending. As a result it's uncomfortable shopping there. Staff do not seem to know much about technical jargon either. Not many sizes or selection of products. I think the place could be greatly improved, starting with change in management, training of staff to become more knowledgeable about outdoor gear, hiring people who are genuinely interested in the outdoors.

As a young senior adult, I usually get ignored at stores by young associates but this time I must…read moresay it was a bit of of a different experience. I must say, I did sit in the shoe area for a bit until someone did approach me, I thought okay if no one asks me soon if I need help, I and my money are out of here. I came in for a pair of shoes in mind and they just wouldn't fit properly, but the associate kept bringing me shoes until we found a pair that fit perfectly. I would have given Atmosphere 5 stars but, whenever he would bring me shoes he would then run away. In my day, the shoe clerk would always stay with you and see if the shoes fit and then bring you another pair. Perhaps, it has just been too long since I have been in a real store as I do most of my shopping online. Maybe, this is just the way stores are now, I don't know but, all in all, it was a positive experience.

3 commandes en lignes, toujours heureuse ! Bonne livraison et belle marchandise. La livraison est…read moreun peu lente mais c'est normal, j'habite très loin.

I can count on one hand the number of times I have been to Valhalla Pure Outfitters, but every time…read moreI have purchased what I have been looking for: snow boots, hiking boots, and a rain jacket. I started a hiking group this summer and I found myself in need of proper hiking pants. This weekend I had some time to go shopping and thinking they must have a good selection because they have a large store, I went to Mountain Equipment Company (MEC). Big mistake. Incompetent staff and pants made for women with no butts. Disgusted, I went to Valhalla Pure, where I should have gone to in the first place. Moments after I walked in Valhalla Pure, an employee asked if I needed help, which I appreciated, as I desperately needed help, and it had taken a long time to find an employee at MEC (who turned out to know nothing about women's hiking pants). I explained to the employee what I was looking for (hiking pants that FIT me), and he was SO HELPFUL. He showed me a couple of different styles and brands, explained their features, and chose sizes that would fit me based on my body shape (he was absolutely spot on about the sizes). The result was that I ended up walking out of there with two pairs of pants. Next time I need something, I am definitely going straight to Valhalla Pure.