Update: I got a chargeback to my credit card saying they provided "proof" that I received the…read morepackage, when in fact I didn't. I proceeded to call my credit card company and ask what proof they gave to which the reply was un-shockingly "nothing." There was no proof. So here I am almost 2 months later still going through this bs because why..... according to them a regular customer is supposed to know to email them with issues, even though you called them and talked to someone over the phone & they mentioned nothing about emailing! Who isn't taking responsibility now?

Go to Hookah Center off harwin for better deals. 5 for $10 on shisha packs and much more. This is…read moreanother greedy business who cares more about profit than the value of actual consumers supporting their establishment. Will not recommend nor return. I was a faithful and loyal customer to this establishment for nearly 3 years. They had great professionalism and decent prices. I don't believe it to be fair they sell their customers defective products with no plans to exchange and work with them. I'm surprised due to the unfortunate nature of this situation the response I've been given and genuine customer care as well as support I have not received. Last week I purchased a $25 disposable hookah. After one use, it began to leak all over my table. I contacted the shop 9 days after purchase, due to not being in town. I was told there is a 7 day policy and it was nothing they could do, though the defective hookah was at my expense sold from their inventory. I emailed the company email as suggested by staff and attached is what I was told. Hookah was $25 and I've spent well over more than triple that amount supporting this money hungry company. I was told it was a cheap hookah and normally people purchase for one time usage. I'm not understanding if the hookah is so cheap why they wouldn't be able to exchange it ? It's to be used a few times, but I only got to use it once. Their response shows how much they value their customers. I've definitely shopped more than 3 times, but a lie to make them look better is expected. Save your money.

I visited this store and was attended by Von whose customer service skills were excellent. A…read moretremendous asset to your business. Kudos

This is a great place with a very knowledgeable employee, Bri!!!! My woman is not familiar with…read moreproducts, so she asked Bri for assistance. She was patient with my girl and explained items to her. I'm very grateful to her for doing that. Also the store is clean and well kept up. I highly recommend this store!!!!

Nest smoke shop in katy! Always great deals and friendly service. Literally every time i go, i cant…read morefind one complaint, thank you guys!

Come thru best service love it !!! Quick w the service want the best for this company is really…read moreamazing shoutout Kayla she hooked it up just be nice and we got u

Solid selection. Solid prices. Good service. Probably deserves 4 stars compared to other shops…read morein area. Probably #2 behind Imperial.

Great service , Humidor is well stocked…read more Great value for quality cigars. I highly recommend this spot.

They have a great selection of flower and knowledgeable people if you need more information about…read morecertain products. Highly recommend.

Very nice gentleman, easy to talk to. Easy in and out, lots of parking…read more Located on SW Houston.

One stop shop! Very clean & great service! Definitely stop…read morein if you're in the area

Great place to relax, enjoy a cigar and watch sports, in comfortable leather chairs. There is some…read morefun banter with some of the regulars talking sports, etc.. Gerry and his staff are great and very welcoming. Prices are competitive and there is a nice variety of cigars to choose from of good quality. Another selling point is that they stay open later than most of the other cigar lounges in the greater Houston area.

Tonight was my first night visiting this place. I recommend the 3rd Thursday of each month. There…read moreis free beer and vodka. (Well drinks fyi) You must buy a cigar gotta support your businesses. It's a country crowd with limited seating but the DJ crosses over to old school RB. Definitely would recommend to stop by if you get a chance.

Love it . They are everything in one , costumes, vapes, hookah, clothing , really one stop shop…read moreiykyk

This place has been around since the early 1970s. I'm old enough to remember camping out overnight…read moreoutside of this place to purchase concert tickets (this was before the internet, youngsters). Best selection of paraphernalia in town. There is absolutely no reason to go anywhere else...whatever you are looking for, they have it!