Terrible customer service tonight on 2/4/2026 at 6 pm at the Sugar Land Location! I ring the special service bell to get help to open the locked cabinet as I wanted to buy 750 ml of Clase Azul Tequila for $167! The Manager who came to me was an African American lady who was so "Unprofessional" and blatantly rude! First she walks up and asks rudely what do you want? When i replied Clase Azul, her response was " Why do you guys like this shit?" Seriously? Your manager needs to be more professional and she has no right to demeaner the choices of customers especially while buying expensive items. As a reserve member, I can take my business elsewhere if you dont want to sell to your customers! read more

Three strikes and you're OUT!!! Three times their curbside pickup failed. I either have to go inside and get it myself or I have to drive over to the Wendy's, open the TotalWine app and tell them I am in spot 4 and then rush over to spot 4 and hope the spot is still open. TotalWine needs to have some WiFi extenders out by their front door with a range to reach their curbside parking. If I have to go inside Total Wine, I might as well go inside of Spec's with is closer to my home. I only go to Total Wine for the convenience of curbside pickup. read more

This is their price match policy. They do not like to honor their own policy and will give you the run around about it. Apparently, (even though it is not in writing), it is up to the store manager to decide what they will and will not honor as far as price match. So none of this on their website price match policy applies. It's just there to get you in the store. Go in do exactly what their website says for their price match policy and managers will come up with ways to dispute it. Cashiers are not trained on store policy either. Annoying and waste of time. I'll go to Specks or a mom and pop store next time. I wanted a wine that had a $5 difference at another local store. I showed the ad and showed the policy but had to argue for them to follow their own policy. The store manager kept insisting it was a promotional price and he had to be sure he was not. It was CLEARLY not. When the other store's ads had big red flags over their promotions saying "sale". And the wine I wanted did not. So no, it was clearly not a promotion at the other store. I didn't want to waste my time going all over the place when everything I needed was in the same shopping center. After arguing with the store manager for several minutes, the store manager finally agreed and gave it to me. The cashier didn't know you even had a price match policy and called a 2nd manager over before the store manager could get to the register. The 2nd manager gave me more attitude and push back than the store manager! I shouldn't have had so much push back and the second manager off the bat also automatically trying to deny me TOTAL WINE's policy. Ridiculous. Your customer service is trash btw manager #2 with your RUDE ATTITUDE, obsessive sparkles and excessive makeup on. Unprofessional too. read more

Total Wine & More - This is their price match "policy" they do not follow. - Beer, Wine & Spirits Near Me - Sugar Land, Texas

Another fun class at Total Wine & More, Sugar Land TX. This was a virtual class on Scotch so was not sure how it would work. But it happened in real time with our 2 host being in Scotland. We got to taste 5 different scotches from the Glenmorandie family. We learned the history and the process that goes into making this fine flavors. read more

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This was only a partial whine, not a total whine, which would have been more of a tirade. Generally speaking, it's a good wine store with similar prices to a lot of the other chain wine stores. The problem arises when it comes to some of the attitudes and the way they enforce their rules, even enforcing rules that don't exist. I'm sure you've seen some of the other horror stories, but they're fine if you are not on the list of people that they don't like serving, and I'm saying this as someone who sort of is. read more

Total Wine & More - As opposed to totally whiny which describes a lot of people on Yelp - Beer, Wine & Spirits Near Me - Sugar Land, Texas

Total wine always is larger and has a much bigger selection the average Specs (I saw average because the downtown location and Galveston location are large) I was able to find everything I was looking for but wasn't too pleased with how the cashier treated me when I presented an Arizona state license. I understand the old arizona license design looked almost fake but this ID has the real id mark on it and was 100% real. I look young for a woman in her 30s so I get checking my ID but she had to call a manager to determine if they would accept my ID. They questioned me about everything on my ID before deciding that they would "let this slide" I thought that alot of alcohol stores were trained on many of the state IDS and a simple google search on the phone could of determined if I had a real arizona license. This was my first time at this location as I always Instacart stuff from here but I believe I will stick to just instacart for anything I need from this location here on out. read more

When I lived in West U, I went to events in their classroom. I have a Service Dog and they were always courteous. Now, I'm in Stafford & the Sugar Land store isn't convenient. Not that it isn't a nice store, it's just hard to get to. read more

we always have a good experience we left specs to go there. Everyone seem friendly. There's a manager that is very kind. Every time we go but last weekend, it was horrible. One of the men that does tasting was grumpy and two of the cashiers were rude. I spoke to the manager. She seems bothered by me, telling her my bad experience people spend a lot of money there. It's important to have friendly faces , that day employees seemed like they we're unhappy to be working there , they need to be more picky on their selections of employees even management. , good customer service is very important. I've been doing it for years. I treat customers the way I wanna be treated. I love the store and will keep going. Hopefully, they will do better in customer service. read more

I love their selection of wines, liquor and beers. Come at the right time and you might leave a little tipsy. The staff here are so helpful and knowledgeable. read more

I came here on opening day to check out the store and get a free tote and was not disappointed! This place is HUGE and boasts the biggest selection of alcohol I have ever seen before in one place. There were lots of sample stations since it was opening day and my husband's favorites were the Glenmorangie 18 and the Moet Chandon rosé champagne. They also had a cheese and cracker station positioned at the front of the store. Oh, and they were etching whiskey bottles with your design of choice, too! It is quite easy to spend 20 min in here leisurely browsing the aisles. There's a tasting room, a cigar/humidor room, and a huge walk in beer cooler. They also have a really large selection of mini bottles, which was really fun to peruse. I even found a bottle of strawberry sake that I had once that was super delicious. The selection is, like I said earlier, amazing here. This place will definitely be my new go-to place for anything alcohol! read more

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Wow just wow. Umm where to begin. The selection amazing. I can't remember why I went in but wine was involved. A man working the wine section was quite knowledgeable about French blends. He could talk the talk. I'm WSET certified- just level 1 but he could answer all my questions. I bought what I came in for and a suggested wine from him. Very good recommendation. This is a big store. Lots to choose from. I wandered a bit as it was only my second time in a wine and more. Great store. read more

It's a good place to go to for classes, but I'm not sure if it rivals the selection of their other store closer to Town and Country. Some of the nice things about the classes their is that the venue space is larger. The layout from store to store isn't identical...which is odd considering, but you can find your way around quickly enough. The only real knock against this place is that we can't find what we're looking for when we come here and I haven't seen vendors come here as often as the one closer to Town and Country. I'm not sure why that is. I'm sure a vendor has come here, but not when I'm their, which is often enough for me to make note of it. The staff is professional, but not necessarily brimming with friendliness. That's not a bad thing, but if you wanted to be able to say, "Hi Bob," maybe this isn't your ideal liquor/wine/whatever they advertise as themselves store. It's clean. It's pretty. It does what it needs to do. It's just not the best. read more

Awesome! It feels like a local shop and top notch service. I forgot guy name but will update later. He was so helpful and went out of his way to find me a gift set bottle. This was my second time here and both time, A+ service. I am never going anywhere again. read more

I don't drink alcohol but whenever I need a gift or need to bring wine or a bottle of something to a dinner / friends, I go to Total Wine! I used to go to Specs but Total Wine has employees that are just more helpful! I love that they stick within my price range, it's well laid out, clean and newer looking than all the Specs. I have been to this location several times and they are always helpful with my selections. Thanks, Total Wine! read more

Update: 1/6/2019: Pandering with resistance. During my last visit, I found it a bizarre that all of their alcohol selections, historically marketed to minorities or people in lower socio-economic areas, were encased with a "Video Taping in Progress" sign placated on the glass and if the selections weren't encased, the sign was clearly apparent. It's a little strange that Ciroc, E&J (laughable), Remy Martin, Hennessy, etc., would be encased, while "higher end" or differently targeted selections are readily available. Blatancy supersedes sensitivity. My previous review is still pretty accurate, but eating in the kitchen is no longer a requirement. read more

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Great wine store. So many selection, i can stay here all day. They have a humidor and a tasting bar. Tips, come Friday and Saturday to try their wines and beers free!! What a deal. Just bought 4 bottles of Tuli on sale. 2 for $29.98. Joseph Wagner, the winemaker that makes Meiomi and sold to constellation brand for over $300mil. He and his dad used to work for the caymus winery. I love their pinot noir, one of the best budget red wine. Check out online firvthe many classes and events they offered. Love this place!!! Chris the manager was simply awesome - Friendly and knowledgeable. read more

Total Wine & More - Beer, Wine & Spirits Near Me - Sugar Land, Texas

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Ridiculous. Placed an order online and the driver took my order back to the store because my driver's license is expired. Due to Covid and several health conditions, I have not renewed my license, as is allowed by the state. I can legally drive with this ID, but apparently I can't buy alcohol with it. I even offered my passport as a form of identification. Spoke to the manager who blamed Doordash policy and insinuated that I was lying about the state allowing the expiration date to be extended. He then said the policy required a valid form of identification. Under state law, my ID is a valid. The expiration date was extended due to Covid. I also had my passport, but the delivery person said the app didn't allow for it. Edit: I just checked Doordash's policy and spoke with their customer service. Both confirmed that a valid Passport IS considered valid identification. read more

Super helpful staff every time I visit. Sugar Land is my base location but I've been to others around town for the convenience of picking up a bottle or 2 for last minute gifts. I like that I can lookup all the wines I've purchased in purchase history and repeat those I love! read more

The store is beautiful and big and have everything you're looking for but the customer service was great until I got to the checkout register and the man checking me out. I believe his name was Michael. I didn't appreciate his attitude. Yes, I look very young so of course I'm going to get ID. The man snatched the ID from my hand he didn't scan my ID. I guess he suspected my ID is fake, which also read me the wrong way service is horrible on university Boulevard so my phone was loading a little slow so I can Apple Pay the man proceeded to walk behind thecounter and try to grab to phone and connect me to the WiFi mind you I had already did this. I suffer from PTSD and anxiety so it very much made me highly uncomfortable. I didn't appreciate me being rushed or the whole way I was treated in the whole situation. If it wasn't for the cashier experience, I would've gave this a five out of five rating, but due to the customer service at checkout, I cannot very much so raised my anxiety. read more

This establishment has embarrassed me and I was racially profiled and discriminated against by ANGELA the cashier and her back up dog of a manager Joshua! It is almost 100 degrees outside and I went in today to shop for my wedding that is upcoming . The experience started off nice but ended up a nightmare. After shopping for 30 minutes , talking with 2 associates and filling my cart up , I got to the cashier Angela who btw did not ID the Caucasian man in front of me and she asked for my id and my 12 year old sister (who I have legal guardianship over) ID . Newsflash black children are not automatically adults . I told her that she didn't touch anything,it's definitely not for her , and I can't just leave her in the hot car! Joshua and Angela proceeded to kick me out of the store and say I can't come back . I know for sure if we had blonde hair and blue eyes they wouldn't even Dare ! This is not the last of me , you'll must be stopped from your prejudice ways it's 2024! read more

Well done to Total Wine to respond to the Covid-19 pandemic in such a responsible manner. The store had wipes for carts readily available and a bucket to take used wipes. The floor was marked off in 6-foot sections to give guidance to social distancing. Employees wore gloves or masks or both. The checkout process was clean and effective. Total Wine has really stepped up during this crisis to keep it's employees and customers as safe as possible. read more

My first experience was remarkable.... I went looking for a particular wine and found 5 other wines....it was very crowded but the cashiers worked very efficiently and quickly....Service was top notched read more

This place just opened and I've been 3 or 4 times? The section of beer and wine is excellent. There is also more as the name suggests. I've bought beer, wine, liquor and accessories. I also purchased the UIIO wine aerator and tannin remover filter. Their price was the same as amazon. Staff is friendly, and i love that they have vendors around so you can sample their drinks. SPECS better watch out, as this place has quickly replaced SPECS. read more

They have a great variety, but the staff on the floor are not helpful. They don't ask if they can help you and if you ask for help, they either seem clueless as to what you're talking about or barely answer you when asked a question, and then just point. I don't understand it. It's a huge store with huge a inventory, so customers are going to need some assistance. Today, I had to get my phone out and look up the item I needed and where it's located, because the person I asked looked on the inventory and said they don't carry that. I found 4 brands of what I needed, finally. read more

I am torn writing this review as I really like this store. They have the supplies my family and I love, including an international section with international beer, and the prices are competitive. However, it is always the attitude of the staff that makes or breaks a good business. Pre-covid days I hated going into the store to shop in Sugar Land, Tx because the staff wasn't very helpful. During the pandemic I collected my purchases curbside and it was excellent. Last week I walked into the store for the first time since early 2020, I could not find what I wanted so I asked a male staff, he barely looked around a corner and proceeded to tell me they are out of stock. I said they are not, I saw it online, and went around the corner and found what I wanted. At the register I asked the cashier if I could have an empty box, she said "Only one because the holidays are coming up..." I only needed one but wanted to say "Am I not spending my money here just like the customers you are saving boxes for?" I took a box and left. I think I will continue to shop curbside at TWM, but use SPEC's for instore. Their attitude is much nicer and mellow, like I expect a store that sells alcohol to be :) read more

They are very rude & PREJUDICE they didn't even wanna assist me in till my CAUCASIAN Husband approach me again. It was very weird and disrespectful I will never shop here again and I will inform all my friends from the country club as well. read more

We were passing by and saw this new wine store, so we stopped and popped in. AMAZING! Excellent Service!! Cashier done a great job of up selling us! This is now our "go to" place for all things liquor!! Welcome to Sugarland!! read more

Total Wine has lost a customer for life. I recently purchased a bottle of liquor from this location and upon arriving home, I noticed that the plastic cover was missing and the seal was broken. Obviously I could not drink from it as someone could have put something in it. This, in and of itself, was inconvenient as I had to make an emergency trip that evening to another store for a replacement. Today, I tried to exchange the bottle and was told that because I was not on their rewards list, they couldn't accept it. Despite being able to provide the exact date of purchase and the credit card used, they refused to help. Instead of finding a solution, they simply denied my request and gave me the run around. My household spent tens of thousands of dollars on wine and liquor last year alone, and over an $85 bottle, I will not be spending another dime at Total Wine, and I will dissuade others from doing so as well. I left the bottle for them to do as they want with and drove down the street to SPECS and bought the same liquor as well as some other items. With the amount of competition out there it is surprising to me the unwillingness of store managers to try and help a customer who was sold a bad bill of goods from THEIR store. Imagine if I had not realized it was previously opened, drank some, and something bad had happened? Store would have been renamed "Will's Total Wine & More". read more

It's alright. Things that I would be looking for would either be out of stock or in a different location that it wasnt supposed too. Wish that they had more allocations for regular customers. read more

Wow! I am thoroughly impressed at their wine selection and their prices. I came in here looking for beer for my husband and discovered a mecca of alcohol. The store layout is friendly with multiple tasting stations for both wine and hard liquor. I came here for beer and end up grabbing two bottles of wine, a bottle of fireball and a case of beer. Their beer selection is small but enough to satisfy most crowds. I will definitely be back when I have more time to explore each aisle! I think most of my christmas shopping will be happening here this year! read more

Such a bad experience here, manager so discouraged to find a way to help the customer out first and last time coming here !!

Friendly staff and sample stations. They do make pretty good suggestions and they know where to find things. Good selection of so many things, including cigars - that was a pleasant surprise! Prices on wine and hard alcohol are not as low as you would think for such a big brand. I'd like to see more wines from each of the regions of Italy and the AVAs from California. read more

Fantastic variety for selection of wine. Ed was the man to help me find 3 old world wines for my specific palette. There were other employees that just were marvelous with their customer service. I certainly was impressed. Prices are phenomenal. read more

Sold me an expired keg. Wouldn't refund when I brought back because it wasn't within 24 hrs.

Just wanted to say thank you for the great staff who worked Labor day! Also wanted to thank Mrs. Linda Perez for helping me so much with my wine selection. She explained everything so well and gave good descriptions. I have been to many Total wines stores but this one is one of the best I might add. Keep up the great work! read more

On 4/2/2020 afternoon I went to this place to shop. This is the worst place to get liquor ever! The customer service is so horrible! I asked three different sales reps on the floor for a specific product and all three pointed me to a different place that product was not located. I know at this time of COVID19, social distancing is important and I respect that very much. But as for a sales rep, at least he/she can do is direct the customer to the product but still maintain social distance. Very disappointed about on Total Wine! read more

Met Fernando Sanchez (Ass. Manager) who was so impolite, and condescending and profiling. He gave me such a poor customer service.

I'd give zero stars if that was possible. "Total wine?" Not hardly. They don't carry Hornitos Lime Shot, which is carried by Spec's and First Colony liquor. I just happened to be close by so I thought I'd save a trip to Spec's. Guess not. Don't bother with this place. I won't be back. read more

Total wine has the best selection on wines spirits and beer. The customer service is amazing. I recommend this place to everyone

I shop at this location 3-4 times a month consistently, spending a couple hundred dollars. Usually I have no issues, get what I want and leave. Yesterday, however, was a little different. I "attempted" to purchase a 12 pack of WATER (Grapefruit Bubly to be exact - which until recently was only available in an 8 pack) in addition to my rum, vodka, beer, etc. Upon attempting to check out, the 12 pack of water was not in their computer system; however, the 8 pack was. Two managers were consulted and both were dumbfounded and of zero help to the poor embarrassed checkout guy. When I asked if I could just pay the 8 pack price you would have thought I asked them to empty the registers!!! Nope! No waters for me!! They refused to sell it to me. WATER!!! How much were those 4 additional waters worth to you that you would rather lose a regular customer??? $1.50 maybe??? Even the gentleman behind me could not believe they would not sell it to me and then figure it out later! I mean, it was WATER!!! What an example of extremely poor customer service. read more