Mario (the technician and business owner was excellent)…read more He arrived on-time and repaired our gas boiler electrical problem promptly. I highly recommend Mario and his company for your home or business. He called back the next day to see if all was working correctly. Very professional and a really nice person!

Calling Mario at the # provided would be your ultimate solution to your boiler needs. I was…read morereferred to his services and so thankful I called. Within hours of a days time he was on the job. Mario completed the task asked and YET went over and beyond to keep our boiler system at coded regulations needed. Thank you Mario for your prompt attention to my matter and also mostly your patience.

Mr. Valenti upgraded our AC unit, and in the process provided us with a more energy efficient heat…read morepump hybrid system that we are thrilled to have. Our heating is now comfortable - with appropriate humidity levels and real control over the two zones in our home. Mr. Valenti was patient and expansive answering our many questions during the proposal phase, providing information that enabled us to complete the upgrade and stay within our budget. The work included a redo of our zoning controls, so now each operates independently and as needed, with new thermostats that tailor system operation to our zone preferences. Mr. Valenti completed the work on schedule and with minimal disruption to our household routines. We are quite pleased with Mr. Valenti, his candor and professionalism during the proposal process, and his execution of the work. We look forward to further collaborations with Mr. Valenti for other upgrades in our home and the ongoing maintenance of our system.

Anthony is our go to person for HVAC. Long story short,…read moreour heat pump decided to retire in the middle of the 2021 winter season (out of nowhere). I left Anthony a message and he quickly responded to my call and scheduled a time to check out the unit within days. After assessing the unit, he explained that the unit is dead and provided me with a few recommendations, replace what's required or the entire unit. He was very patient with me and explains the pros and cons. At the end, I decided the right thing to do is to replace the entire HVAC unit since the original unit is more than 13 years old. He helped replace my thermostat with Nest and even found a vent that was not connected and fixed it! Anthony is very thorough, professional and made the entire process very easy and not stressful! Price is very reasonable!

fantastice service had my airconditioner replaced in days, when it was 100 dedegrees out. can't…read moresay enough about the sparrow team.

On a cold late fall day, our heat failed and we watched the thermostat plunge as we bundled up…read moreinside the house. Remembering that Sparrow put our system in a few years ago, we called. Two hours later Mr Sparrow himself was on our doorstep and in minutes he diagnosed and fixed the problem. Not only but he returned a couple hours later to check to make sure it was working and to replace the old air filter. We could not be more grateful!

I filled out a request on 6/26 for estimate on updating one of three R22 central Air systems in my…read morehouse. Filled in all my contact info and after three days no call or email. I understand that this is a very busy season but not a call or email for just an appointment is not good. I do not understand why some companies even offer the option to fill in for a request on their web site. I filled out three other requests and with a day they provided me with an appointment. It's a shame because I liked the puppy sitting with the owner! Update on 07/1 I called again and this time I spoke with Christian who set up an appointment for 7/03 between 1-3pm.

Thank you to everyone at Therm A Trol in Blue Point NY for your professionalism... We are so…read moregrateful. Very dependable company ...we are 100% satisfied with every aspect of a job well done. The H Vac system is great!! Installed perfectly in a timely fashion. Immaculate when the job was done .. Thank you again . Mr. and Mrs. Jim Wenz Bayport NY

I recently called to have my furnace maintenance done and when I went downstairs to show him the…read morefurnace, I discovered a pipe had burst overnight. Onofreo's maintenance man immediately did everything necessary to stop the leak, as well as found and repaired the problem. Even though they are more expensive than other companies I've had in the past when it comes to things like this, they can't be beat. He was even nice enough to tell me how to remedy the problem so that it won't happen again and willing to come back to work with the contractor for the repair.

My daughter in law asked me to leave a review because she was so impressed with the experience…read more After dealing with another HVAC company that left a bad impression, this company was a breath of fresh air. From the first phone call, everyone was friendly, helpful, and happy to answer questions. The customer service alone stood out. Even though they were a little more expensive, the professionalism and kindness made it worth it. It's nice to see a company that still knows how to treat people.

I WOULD GIVE LESS STARS IF POSSIBLE. I have been a long term customer of Stan Gelber. They did a…read morewhole house central AC unit and a couple of split units for me. I have also recommended them to several other people for whole house installations. When Stan ran the company it was fantastic. The company has now been bought out by SERVICE EXPERTS. They are a TERRIBLE company. I have scheduled 8 appointments to fix my AC that they installed and is still under warranty and they either can't fix it or simply don't show up. John that was running the UNIONDALE office is a pathological liar and as of 4/28/26 he is fired and the UNIONDALE office has closed. All work is supposedly being handled by FLANDERS SERVICE EXPERTS in HAMPTON BAYS. This location is just as terrible. All customer service is handled by the TEXAS office. CHRIS ANDREWS is the head pathological liar at that location. No matter what he tells you DO NOT believe it. He tells you he will give you his cell # but it's worthless because he will not answer the phone or text back. It seems if the whole SERVICE experts business model is a scam, they are trying to sell maintenance contracts that they have no intention of honoring. DO YOURSELF A FAVOR AND STAY FAR AWAY FROM THIS COMPANY, THEY ARE TERRIBLE JUST READ ALL THE OTHER CURRENT REVIEWS!!

I had an unpleasant interaction with Marie today and figured I'd write a quick review while looking…read morefor a solution to my problem. My oil burner stopped working when a leak in the plumbing from a bathroom drenched the controller unit for oil burner, I took care of the leak and booked an appointment online for 4 pm on Friday. At 3:15 pm, Marie called and explained that they were overbooked and wouldn't be there till Monday. It would be an all day appointment and I would have to be there.. I told her that wouldn't work for me and I wouldn't pay the 180 deposit to have them show up until I attempted to find someone who can address the issue immediately. I also mentioned that when Flanders installed the unit two years ago that the sales guy stepped through my ceiling when surveying the attic. He assured me that it would be corrected. It's been two years, and despite several phone calls nothing was ever done about the damage. My overall evaluation is that they charge top dollar for mediocre service. My heating system, AC system, and heat pump unit all have done the job fine since installation. But.. they are not customer oriented. I see their overal rating of 2.3 is pretty mediocre. I think based upon my experience, that's right on the money!!

Anthony was very personable, professional and skilled doing my contractual routine maintenance of…read moremy house boiler. He also replaced my return air vent filters. LFD

Hello everyone! I first have to apologize because this review is soooo long overdue. I first met…read moreFrank from Hamptons air this past February while in the midst of a kitchen renovation. He was called in by my contractor because we needed to move some Freon lines and some duct work as well. (Note, I will note that spring I want at the time looking to do my ac system, I have been researching and getting process the last couple of years because I knew that I should get this system replaced since my old system was 22 years old. I didn't want to be caught with a broken system needing to be replaced at the wrong time) When Frank came, I was impressed by his friendly calm and assuring demeanor. He looked at what needed to be done and then gave me some great suggestions and options. I could move the Freon lines which would've been costly due to the Freon removal and replacement, and then who knows in a year or 2, I will probably replace my systems. I saw that as a good option but felt that I was just throwing away money. He then introduced more to their systems that they offer. He told me that he would work up a great price for me on new ac/heat pump systems and we will discuss what to do and pricing. I was glad to go this route because that was the route I was looking to go since my home has solar as well. These units require no oil. I kept my burner and hot water system since they are working fine, but that is all I have that used oil. Once they go, then I will switch that over as well. Frank came back to me with 2 options of units, I decided to go with the very fine, beautiful and efficient Mitsubishi units! Frank educated me on these units and their high efficiency and capabilities to heat and cool, even at extreme cold conditions, which is importantly with these heat pumps. I felt very confident with what he was showing me and his price point. Also, he said if I chose, I could get 0% financing fit 24 months through Synchrony which I was very excited about as well. I had the money to pay for the 2 units but I really want to leave my money in my investments and let them grow to help offset the costs even more. Also the rebate from PSEG was adding as well, and we even will get off on out taxes. We agreed and the job started. Now let me tell you, Frank was amazing but the crew and the company are even more amazing. How? I had a crew here for 2 woks doing my install. They installed 2 high efficiency Mitsubishi units on the side of my house that are do impressive when people see them. They excuse power! They installed new duct work in the attic to replace my 22 year old duct s (which Frank said wasn't needed as of yet but highly recommended to do more while they are there working). They installed a humidifier, ran additional ducts to my basement, set all my nest thermostats which I had already (they offer these to you as well) . Each day I would get a notification by text and email of the crew that is coming to my house with the Foreman in charge. I knew who was going to be there each day and when they would arrive. What service!!! The guys busted their butts at my home for 2 weeks up and down stairs, ladders, into the attack, removing my old system (after they installed the new one) so I was never without heat. Mike and the crew were fantastic! Frank came by with a follow up and we have been in communication. Frank and Hamptons Air really do care about their customers. They treat you as their only customer with a very high priority. I highly recommend Hamptons Air Heating and Air Conditioning!