We brought in a 2000 BMW 528i that was purchased from a previous owner. They took the car and…read morechecked it out and explain to me everything that was an issue and could be an issue. So he started at square one to service the car. He gave me timely updates and was very proficient in detailing everything to me. The customer service was great and the outcome of the car was immaculate. He even called and checked on the car after he had finished the job. I would recommend this place to anyone with a BMW. Two thumbs up!!!

They get you in....and they get you out. The employees are some of the most respectful men I've…read moremet. Friendly and thorough. I have gone here for emission inspection and for coolant flush. I'm never disappointed and the prices are ridiculously affordable. There is NO place cheaper!

I only use this place to change my oil and rotate tires. Somehow they can never do both at the same…read moretime. I came back today since they couldn't rotate my tires last time. And now they can't even rotate my tires. Lift has been down 2 weeks now and they don't have a floor jack. At this point they should just close the doors smh

Every time I go to Xpress Lube (usually for my annual state inspection) they are fast, friendly and…read moreprofessional. And almost without exception all the employees are HAPPY!! I highly recommend this business.

Had a good quality oil change on 4 of my vehicles no issues. Very friendly and the point inspection…read morelet's u know if you have any up coming repairs that need to be taken of

Dead car sitting for months for a recall issue with no resolution, no ride, zero concern from…read moredealership. Service department tells me they have people with the same issue waiting for over 6 months with no car to drive. They don't know when an engine will appear, don't know what to tell me, toss out a toll free number and suggest I call Ford directly rather than trying to work with the customer and Ford for resolution. What ever happened to service advocates? Ford has closed one ticket and never got back to me with a resolution. Did not respond to multiple email and voicemail messages. I've reopened the issue with hopes of getting some kind of resolution. Meanwhile, I will tell the story and hope I can inform and save someone else a little indigestion. Update: have made multiple contacts to Ford. Rebuilt engines exist online; however, they will not agree to service or pay for a fix with alternate parts.

Today, I was very disappointed by the acting manager at Tri-City Ford in Eden, NC when I asked him…read moreto refund my daughter for shoddy service. I suppose all of those Super Bowl tv commercials convinced me that the best place to take a Ford when the 'check engine' light comes on is a GENUINE Ford mechanic. WRONG. TriCity Ford will not hold themselves responsible for failing a customer. Everyone already knows that going to the dealership for service is the most expensive option. This business takes that unearned 'best' notion straight to the curb. Our daughter's Ford FIESTA indicated that there was 'transmission failure' and while driving the automatic transmission was stuck in Low. TRI-CITY FORD charged her a flat diagnostic rate of $151.57 ("it COULD take from 2 minutes to five hours" said the manager). The service dept at TriCity said on May 5 2022 that "the repair would cost between $900-$1000, but that the parts might not be available for months." When I described the diagnostic device to the manager - while he was looking at our receipt - he confirmed that it was the same tool. This discussion with the manager took place 10 minutes after the owner of the used car lot where she bought this car fixed the problem in less than a minute using the same device TriCity Ford mechanics used, and he did it for FREE. After wasting about ten minutes of my life talking to the acting manager of the dealership, no refund was given nor offered from a business selling cars that cost tens of thousands of dollars. He even tried to blame-shift this on his service department, and I corrected him. "YOU are where the buck stops, you can refund this, and we are getting nowhere." And left. I won't be back. LET THIS BE A WARNING TO ANYONE FOOL ENOUGH TO ENTRUST THEIR FAMILY VEHICLE TO THIS BUSINESS.

The service was fast and the team is very friendly and knowledgeable. II've gotten two vehicles…read moreinspected by them.

I had rear break pads put on. Very professional and honest place to take your vehicle. They have…read moregained a new customer.

If you have a fender bender, the crew at Westover Collision Center are the go to crew. Jeri…read moredelivers the best customer service you will find in the area. She ensures the customers are happy and she handles the insurance companies so customers get what they have paid for. You won't go wrong if you trust her to handle your repairs.

great communication and work! Helped me navigate through steps with insurance and set up my rental,…read morecars back now and looks great!

I going to try and simplify my experience and keep it as brief as possible but ultimately if you're…read morea first time customer BEWARE of this garage. I might be overthinking it but if my theory is correct then they will try and take you for all your worth and hope that you're dumb enough to come back. I'll explain: I brought my 2007 mini coop to them on August 27th. That was a Saturday. Long story short, I broke down at work, I needed a place to send it, and my really good friend that took time out of his day to check out my car recommended them. Plus my manager (that I also trust completely) uses Meadows religiously. Both are thinking twice after my first and last experience that has been a nightmare going into it's second month. Now I could chalk it up to an honest mistake but the lady running the front desk? Stephanie? Britney? Heather? Whomever she is held very little regard for my grievances and basically tried to gas light me instead of admitting that any wrong could have been done on their part. I wasn't experiencing my experience and her truth was the only one that mattered. Back to the car- I drop it off. I call and leave a brief message because I want them to know who I am, how to get in touch with me, and what my friend believed might have happened. Which was either a crack where the coolant goes because it was leaking badly or he said it was possibly the hose. I hunker down and wait for the following week to begin. I am not a patient person but I was so incredibly understanding when the part that they needed took three weeks to arrive. Again I placed my trust in professionals no matter how misguided. I get my car back on the 16th of August. Everything us running fine until Thursday night and the coolant light flicks on again. Bright red. The same way it had when it broke down. Immediately I am pissed but I wait til morning knowing I needed an oil change. I pop into Jiffy Lube as they were nearby and I just needed someone to tell me what was going on. They tell me the mechanic isn't in today and they will check it out. Not a single certified mechanic present and it took all of 5 minutes under my hood for them to tell me that my serpentine belt is shredded, my alternator is giving out, and my battery is completely dead. Also that the coolant and my new hose were probably the result of the serpentine belt. Meadows looked as far as I told them to on my car and as far as I can tell they didn't look any further. I believe a simple diagnostic would have told them what the deal was or at least the potential for what happened a week after I gave them a 662 dollar check to basically send my car to a different garage. When I explained this to the desk lady. She immediately told me and I kid you not. "You told us what the problem was and we fixed it" and I said "No you did not" I explain that the coolant light came on bright evil red like it originally had and the coolant level had gone down substantially after checking it within a couple of hours. I then asked "Why didn't anyone look for an underlining problem" because from my new found understanding the serpentine belt in like the God line. Once it's ready to go then everything starts falling down like domino's. The coolant AND my new hose were just symptoms of the original disease. She proceeded to admit like it was just normal for mechanics to ignore everything else in the car while only tending to the one thing that the costumer (nonmechanic) said could be wrong. Her words "You told us that you thought your coolant tank had a crack and WE found out you needed a new hose. We got the hose and we put in on. Test drove it and it was fine. You didn't ask us to look for an underlining problem." To say that I was flabbergasted by this small confession of negligence is to say the least. At this point I'm telling her they did not fix anything. They put an almost 700 dollar bandaid on something that should have been seen by professionals. Her inability to apologize, admit wrong doing, and even though I knew it was a stretch to even agree that I deserved a partial refund. I told her from the get go I just wanted the situation addressed and rectified. I would never ask for a full refund. I know there was an unspoken agreement but to deny that I even deserved a partial refund and to pretty much deny my actual reality while putting some egotistical spin on it was pretty much like a poorly trained mechanic trying to work me over. In short, this place is a fraud. That woman is incorrigible and by far the worst customer service representative I have ever experienced in my life. I feel that her behavior alone validates the negligence. Only someone so wrong could truly believe that they did me a favor. Their job was to provide a service and they failed. End of story. To have someone as unprofessional as that woman run a desk and phone is also pure negligence on the person that owns that garage. BEWARE AND JUST GO ANYWHERE ELSE ENTIRELY!

I would never give a auto service place 5 stars but this place deserves 5 stars. Found this place…read moreby necessity while driving to NC and have been coming here ever since. The waiting area is clean, bathrooms clean and the staff is kind and friendly. Most of all the owner is HONEST and fair. They don't overcharge and they don't fix something unless necessary.

I wrung a stud off in a Buick 350 exhaust manifold & was recommended this place. I forgot the…read moreguy's name that fixed it but I give him kudos for getting that sucker out of my manifold without even hurting the threads.. It was a nasty break with only a half-inch or less sticking out too. You can't teach this kind of work at tech school -- he didn't heat it up too much either. Nice guy, quick turnaround, and I'll be back with some more challenges for him. This shop charged me less than half what a shop in Durham, NC wanted so it was a great deal too. Recommended!