Since my last review was deleted!…read more It saddens me to have to write this post because I've always had a great experience with this company when I lived in the Danville area. They were always polite and efficient, even with a high turnover rate. However, my experience this past weekend was unacceptable. I visited my family and needed an oil change, so naturally, I went to Jiffy as I always do. When I pulled up, the young lady noticed an expired Virginia inspection sticker from when I used to live there. She asked if I needed an inspection, and I told her no, explaining that I'm currently a Georgia resident and have been back in Georgia for about two years. She mentioned that their inspection guy could remove the sticker if I wanted, so I agreed. Once my oil change was done, the technician removed the sticker and asked if my DAL sticker should come off too. I told him no, I needed that one for work. While taking off the inspection sticker, he chipped the tint on my window. They made excuses and didn't take responsibility. I thought about it and then called the store to speak with a manager. He told me he would contact his district manager and get back to me by the end of the day. Of course, no one called back, so I had to follow up. He said his manager needed to talk to the sheriffs about the situation--why, I have no idea, but okay. The next day, I spoke with a manager named Randall, who was polite and genuinely wanted to help. He reached out to Luke Underwood, the district manager, and assured me it would be taken care of. Randall told me that once I got back to Georgia and found a place to repair the tint, they would pay over the phone. He even provided me with Luke's email for follow-up. I emailed Luke on Monday and received no response. By Wednesday, I'd already coordinated with my tint company in Georgia, which agreed to take payment over the phone. Still no reply from Luke, so I called Randall again. Moments later, Luke finally called me. Instead of addressing the issue, he launched into a rant about my tint being "illegal" and claimed they wouldn't pay for it. He dismissed everything and said, "It's denied." I explained that I live in Georgia, where my tint is legal. My current address and vehicle registration are in Georgia--Virginia laws don't apply to me. He argued about my address on their records and insinuated that it was my fault for returning to Virginia for an oil change. Then he said, "Nobody has authorization over me, so that was never told to you," implying that I'm lying about what Randall promised. To say the least, I'm furious. Luke Underwood and this company need to be held accountable

Quick service. Friendly people. The reviews of the past are no more. The mgmt and crew members…read morehave changed and it's great place to come get your vehicle serviced!

Do Not Get Oil Change here. the price is higher than other places and they insisted on replacing…read moreair filter. Wanted to replace cabin filter also but I refused. I will not be back here again. Even with coupon for $20 off it was the most expensive oil change ever. AGAIN, I DO NOT RECCOMEND

The service I got on Saturday June 1,2024 was gerat. The guys working Sam, Jason and Romeo were…read morereally good at what they did and made the time there easy breezy. Price was good. Will go back the next time I need a oild change. It did not take that long either so that was a plus.

This is our second time to get our tires here. We received good service the first time…read more The second time is what this review's all about. We needed tires so my husband went on their website, wrote down the tires we need and was given an appointment day and time which was 2 days later. It was a weekday so he decided to take the day off. When he went at his allocated time, he was told they don't have the tires. Imagine his dismay! He was there at 8 am and they didn't have the tires. He was told they'll order them. My husband said he needed them that day because we were going on a trip the next day. They told him and as soon as they have them they'll give him a call, which was predicted around 2 pm. They were apologetic. As promised he had a call from them around 2 pm and I went back with him. They took care of us as soon as we got there. The price is reasonable and they do a great job. My only complaint is the company policy that if it's special order tires, you have to be physically in their location to order the tires first and then go back once they have them. It just seem redundant and time consuming for me. And they don't tell you this on the website. I have to mention that we're 30 minutes away from them. Will we go back? Yes, because the staff are great and the price's reasonable. But we know to order the tires in advance.

Deciding how many stars to give on this updated review was tough…read more Let me start with the people at this location: They are AWESOME. My 2 star deduction is because of the company's "We don't care about the customer" process with their website. Let me explain. I needed to get new tires before a Saturday trip. On Wednesday I went to the Mr. Tire website, selected this location, and chose the tires I needed (Continental ExtremeContact DWS06 Plus). It didn't let me pay for them, but I was able to make an appointment for 8am Friday. My wife and I scheduled a full day of errands in preparation for having the car ready by 10am. On Friday morning, I was at the shop at 8am for my appointment. Austin greeted me with a smile and warm hello. I let him know who I was, and he confirmed my info. Then the news... He would need to order my tires... WHAT?!?! That is when Austin informed me of how the website works. Even though the website knew the tires I wanted and let me make the appointment, the company does not differentiate if tires are in stock or not. He apologized profusely about how the website works. He said he could get the tires that same day by 2pm. However, that meant our entire day of running errands with shot. Our day now consisted of making sure we would be back here in the middle of the afternoon instead of in another town where we needed to be. I can not fathom how the company carries so little about their customers. They should have had the tires in stock at my appointment time or informed me that the tires would only be there at a certain time after I showed up to confirm that I really wanted them. Regardless, the company had no intention of actually keeping the appointment and let me make. As promised, austin had the tires there at 2pm and they were on quickly. They put my car on the alignment machine, but it wasn't needed, so they didn't charge for an alignment. I love and appreciate that honesty. I have mixed feelings about returning because of the terrible company policies. Austin and the other employees were great. But Mr. Tire as a company sucks.

We waited two and a half hrs for a TIRE PLUG. It was in service for over an hour not including…read morewaiting for it to be serviced. Something tht should've taken twenty mins took over an hr. Also missing cash from our glove box. DO NOT GO HERE!!!!

Took my truck for leak and the tire was repaired with no problems..Took my Toyota Camry for…read morealignment and later for new brakes..They did an excellent job and they were always courteous and friendly..I will always come here for whatever that I personally cannot do myself.. they have affordable prices that won't put you in the poorhouse and leave you broke..Plus,their work is guaranteed..

I only come here for 2 reasons:…read more 1. To get an inspection when I renew my registration. 2. Anytime I need tire work. I have never been anything but delighted with the results every time. Let's set some expectations though. This place is not a hi-tech, big company establishment. It's a small, independent shop where people will say "no charge" when they are not able to help you. Imagine going back in time to a better era when people were nicer to each other; that's Caswell Tire. I do know they had some serious staffing problems in 2021 and 2022, but who didn't? I have never given a place a bad review (or been upset with a business) because the people who DID show up are working as hard as they can, doing their own work and that of other positions lacking people to fill them. I'll always recommend Caswell Tire for tire work. I don't use their mechanic services, but for tires, they're great.

Steve's Automotive has a great staff and very friendly. You feel welcomed any they are very…read moreprofessional. I live 20 plus miles away and believe me, it was worth the trip. Everyone knows ...... That you must have a Mechanic as a friend. Today I feel I found a new one.

From the owner: State Inspection Automotive repairs to Light trucks, Cars &…read more4X4's. Small repairs to major ones.. Oil changes, tune-ups, A/C recharge/repair, Heating problems, Overhaul engines, Drivetrain service & repair... And many other problems people have with their vehicle.. We also offer a high performance service for your muscle cars, street cars and drag racers. With over 40 years of experience.

These guys are the best! Have been getting oil changes and other car needs for over 15 years. They…read moreare honest by only fixing what needs to be fixed. The crew are quick with repairs and very reasonably priced. Moved 45 minutes away and make the drive because of their honesty and work ethic!

From the owner: Fast oil changes, featuring quality Valvoline products you can trust!read more