Unpleasant and uncomfortable. Would rather do the grooming myself. It's a no go for me and puppers!

They definitely took care of me as a customer and did a wonderful job on my dog Junior!!! I was in a car accident and told them I depend on rides and accommodated me by bumping up my Junior to get groomed so I can have my ride pick him up on time. They also groomed Junior exactly how I wanted him to look like in the picture I showed them. I'm very impressed and appreciate their customer service. read more

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TW: Animal abuse: Hi everyone! I don't usually do this as I love supporting small businesses in the RGV but I couldn't keep this to myself. I do not recommend taking your pets to Flash Pet Salon & Hotel - Mission they cut my dogs face and he had to get staples. They told me the owner would call me to "make things right" but that never happened. They have been completely unprofessional and even told me to "calm down" when I asked why no one had reached out to me. Pierre is a senior citizen and is the most well behaved dog in the world. My heart hurts so much knowing he had to go through this. read more

Flash Pet Salon & Hotel - do not recommend taking your pets to Flash Pet Salon & Hotel - Mission they cut my dogs face and he had to get staples. - Pet Groomers Near Me - Mission, Texas

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I take my two dogs and they always come out amazing! customer service is great only extremely minor setback is some staff only speak spanish and thats okay but its harder to communicate for me personally read more

I asked my mom to take my dog to the groomers today price was a little more then I usually pay but didn't mind until I saw my dog had been shaved so badly with uneven fur and didn't even smell like they showed her just the "wet dog" smell . She wasn't even given at least a bow like all the other groomers that charged less. Very unhappy will not be returning any time soon. UPDATE : I posted this review about a month ago i also posted this review in Google reviews where the owners replied to me and stated that i was harming their business and that they could not find my name in their data. In that review i had mentioned that my mother was the one that had brought my dog to the groomers not me. I looked more into it and noticed they had also done that to another one star review they litterly copy pasted their reply "stating we were harming their buissnes" I now doubt that they even read my review and were just upset i gave them a one star. Another odd thing i noticed was that suddenly many 5 star reviews started popping up all counter acting my review stating "their dog smelled great". "Great prices cheapest in the valley" and "perfect haircut" most of these reviews are either first time posters or all had posted before from some store called Med spa or something. It is now obvious this company only cares about their image but won't do anything to fix it. DO NOT GO TO A PLACE THAT CAN'T HANDLE CRITISIM. Especially when it comes to handling a living creature. I have attached my dogs horrible hair cut. read more

I would give them more stars if I could !!!! Valerie and her ladies are amazing and that's a understatement Our babies went here for 2 nights and had them groomed cut and washed. They had their own room within a big room. We were allowed to bring their blankies and pillows, food, treats toys. Along with specific needs feeding times Times when they go out in middle of night. Routines in general. They do have someone who stays all night at this hotel. And I've never seen them happier. We were also able to call and check on them. They will send pic if needed. They allowed us to check hotel out prior. So clean and smelled good. This place has chandlers, beautiful decor. I will be bringing them there from now on. Thank you thank you. And prices were the least expensive in the valley. Only 15. Per night plus grooming based on the weight of dog. If you want the best for them this is the place. read more

Flash pet is accommodating & has wonderful customer service. My pet was so happy when we arrived to pick her up. We boarded her for one night. She smelled great after her grooming appointment. They had her ready as promised. Great place! Highly recommended! Thank you Flash Pet ! read more

Perfect place to take your pets for grooming and/or boarding! Every time we're pulling into the parking lot my dog gets excited that she's visiting! read more

Love my dogs cuts! My poodles smell great and I will be returning :) They look so great cannot wait to put them in their dresses for our trip read more

I really liked how my pup came out groomed and with his hair cut. I used to take him to petsmart, but the workers wouldn't really trim or even cut his hair because they said my dog was too 'anxious'. The first time I took my pup here, I told the workers how I wanted the cut, not so much that he'll look like a little rat but to give him a good trim. They have him a 'summer cut' & it was a great outcome! The pricing is great! And they even have monthly 'subscriptions', if you look into their site you'll understand what I'm talking about. I definitely will be recommending this location/services. read more

Flash Pet Salon & Hotel - Pet Groomers Near Me - Mission, Texas

I went in to check on leaving my dog with them. I asked to see where my dog was going to stay. The lady said that she was the general manager and that this was not allowed. Her attitude the whole time my husband and I talked to her was like take it or leave it. I don't care. I did not leave my dog read more

I don't think they clean the kennels they stay in because when I receive my dog and put in car to take home my dog paws were all full of dog poop and it smelled horrible . read more

Took our 3 month old schnauzer puppy for his first grooming and they did a great job. I asked for only a trim, especially around his face and paws and they did exactly that. They cleaned his ears & teeth as well. His fur was soft and smelled great! read more

They were very accommodating. I called in and asked to go in without appointment for 3 pups and they got us in and out in a timely manner! Great service. read more

SO DISAPPOINTED! I called this morning about 15 minutes after opening, and spoke to Cassandra who informed me there was availability to bring my dog in as a walk in. I asked her how long it would take and if I can just make an appointment, she continued to inform me just to bring my dog in. I got there about 15 minutes after calling and AGAIN asked her how long the wait would be. Cassandra informed me it would be 2.5-3 hours and also stated that the appointments have not come in and there was about 2 dogs ahead. She stated they would start bathing my dog right away. I called 2.5 hours later to check on the progress. I was told they had not started on my dog and it would be another 3 hours, around closing time. I informed Cassandra I was going to pick up my dog right away as I did not want her waiting that long. As my dog has anxiety. Once I walked in Cassandra right away told me the total and I informed her I was not going to pay as she stated over the phone my dog had not been worked on. Obviously they quickly bathed my dog before I got there so they would not lose business. I asked to see my dog right away and Cassandra REFUSED! She stated my dog was wet and they could not bring her to the front. I continued to inform her that I wanted my dog back and she refused! I still had to pay full price and was not compensated for the inconvenience. I walked in expecting a service and was not provided with the service I went in for. This place is very UNTRUSTWORTHY and SHADY!! They clearly care more about making money then keeping customers. I am very upset with the experience I had, and will not be returning. Also, they obviously are inconvenienced by larger dogs. I have a mini Aussie she is 41 pounds and does not need much grooming which is why I am shocked with the 6-7 hour wait. Please do not have poor dogs waiting that long, if you do not have the time do not take in more dogs. DO BETTER!! And please train staff to use professional and provide appropriate timing to customers. read more